Ravinia Maid & Cleaning Service

Very nice people, hard workers. I like that I can pay for the hours of time insread if the job. They will do whatever you ask. They even cleaned the refrgerator and organized my cabinets

I read all the reviews (some on Google) and many made me sad. I never used them before and scheduled a cleaning of my house. A woman came and did an amazing job. My house is clean. One reviewer have 1 star because she "couldn't speak English". What a horrible thing to say. These are hard working women who came here for a better life. If you want an English speaking person, then maybe you will pay double. Have some compassion. These women are working so hard for so little. Anyway, my house is clean and I am a satisfied customer. I will return.

Ravinia Maid Service has always provided excellent cleaning services for our family for almost 20 years. The workers arrive on time, they are organized, thorough and very pleasant. They are great for pre & post holiday set up, take down etc.

Well, I have been trying so many cleaning services. I came across Ravinia cleaning. I give them a try, the first time was awesome. Because my basement is under construction, dust every were., I didn't judged them. But today, Mariana came to my house @7:30 am she left @1pm, my house was so dusty, she cleaned everything, I walked in the house the air was easy to breathe. Thank you Ravinia clean I'll keep my appointments.

I have used them for past 6 years. They are always respectful and they listen. These are very hard working people trying to do their best. Services: Standard cleaning, Cleaning

Absolutely the worst cleaning company I've had. They send someone who they claimed spoke English, but she clearly did not understand a word I was saying. I told her not to clean the kitchen, as we keep a kosher kitchen, but she cleaned it by putting a dirty mop bucket in my kitchen sink. She continued to clean the kitchen after I told her to stop.

She did not touch one of the bedrooms and sprayed bleach on hardwood floors. When I called to complain, the person working there - "could not hear me" Avoid at all costs, you are better off throwing money out of the window.

Awful service! AVOID THIS COMPANY! hired this cleaning service on 4 separate occasions and I ended up cleaning myself after they left every time. The cleaners are very lazy.constantly on their phones chatting and texting. The final straw for me was when i found the cleaner sitting on my sofa with her jacket on, watching videos on her phone, ready to go 45 minutes before she was scheduled to leave.and the house wasn't even cleaned properly.still so much dust, cabinets and mirrors not even wiped down.absolutely terrible service.

The cleaner also used a very abrasive product on my wood floors after I had explained which cleaning solution to use on my floors. I reminded her again and she just continued on using the abrasive cleaner! She left several very deep scratches on the floors and has damaged the finish. I also asked her to do a few specific things (wipe down the exterior kitchen cabinets, dust the blinds, etc) and she ignored the requests.didn't even do one thing I had asked.

She also damaged a vintage Persian rug by spilling bleach on it! I called the owner to discuss this and she gave me nothing but excuses and bad attitude. There are also several things missing from our home. AVOID this company.they have many bad reviews on Yelp.and I definitely understand why!

I was very pleased with Ravinia Maid Service's ability to send me a cleaning lady for a Saturday on short notice. The woman arrived on time and did a great job. Will certainly use them again. Arlene in Morton Grove

Probably the worst cleaning service on the North Shore. I work with this company for over a year, they couldn't send a consistent girl, and the people that they did send over were completely incompetent when it came to cleaning. They were generally nice people, but they came with no equipment, no cleaning supplies whatsoever, zero training, and a complete lack of English comprehension.

This makes it very difficult to communicate to the staff when they are here to clean. I went through about four different girls during my time working with this company, firing each one of them after a few months due to poor service. They routinely miss simple cleaning areas, and do not pay attention to the details required to clean a home. If you complain to the management, you'll likely get a callback from a very rude lady who simply is in denial about how poor her business is run.

I let this service go recently and had to leave a voicemail since no one picked up. About an hour later I got a call from their manager who was irate that I was ending the service. She actually argued with me on the phone for about five minutes trying to get my business back lol. I should've known this business was shady because after working with them for about two months, I got a phone call from a man representing this company claiming that he could give me a 10% discount if I gave them a positive review on yelp. What a joke. The reviews speak for themselves folks, stay away!

I am ashamed of myself that I did not file a lawsuit against this horrendous company. A girl was dropped off and ruined my slate floors in my master bathroom by putting some cleaning product on that was not for slate. My floors have several giant discolored spots that I can not even cover with my bath rugs. I called so many times and talked to a nice guy and he could not believe the owner would not even call me back.

I sent pictures of what she did and called over and over. I am an idiot for not going further with this as every time I go into my bathroom I still get enraged. Horrible owner, horrible morals, horrible person- never ever use this company. They deserve to be put out of business.

Horrible Service. She was super slow and did a pretty crappy job. I called the company afterwards and even sent them photo's. Very disappointing. I won't be using them again and definitely would NOT recommend them.

Oh my gosh -- what a disaster! Two women just left our home. Since their departure 15 minutes ago, I've found the following undone: did not vacuum the master bedroom, did not wash the kitchen floor thoroughly left all areas under the cabinets undone, did not clean the bathroom floor -- and I've only been through the first floor! The first time I hired this company the crew was great; today was the complete opposite and that is the problem -- you never know who they will send.

I will give it zero stars! I hope the owner reads this and take this as constructive criticism. The cleaning lady they sent was very nice but did not know how to clean. I'm still trying to figure out what she did for 6 hours. A driver drops the cleaning lady at the front door and says her name and walks away. She comes into the house for the first time and I'm trying to explain what needs to be done and she looks at me and says "no English".

Unfortunately I don't speak Spanish so I call my wife and she said that she was told to call the Ravinia Maids office and they will translate for me. I call them and I hear a clicking keyboard in the background and I ask the gentleman if he is using Google translator and he says yes! I couldn't believe it. He started translating via Google and the cleaning lady asked him questions in Spanish and he had no idea why she was saying.

What a train wreck! I decided to call my son in Miami who speaks Spanish and he was able to translate for me. Besides the standard cleaning I asked her to do a few extra things like sweep and mop the utility room which is about 6x6. When I got home I couldn't believe how dirty the house was. Not only was the utility room not swept and mopped there were were a whole list of things that were not done.

This list includes vacuuming the rug in the office, dusting, cleaning crumbs out of the oven, clean the handles on the refrigerator to name a few. The list goes on and on. The house did not smell clean and fresh when I got home. It smelled stale and dirty. The one thing that did get cleaned off the counter was the money I left for services not rendered. I would not recommend this company.

My family and I hired Ravinia Maid Service 15 years ago and never looked back. In that time, we have had several different individuals. Each have been respectful, helpful and had their own style of cleaning. One result was always the same, the quality of service provided.

Its a very basic service. They don't provide equipment or cleaning supplies. Pretty much a maid shows up empty handed for a given number of hours & works with what you provide. Which, I don't mind. But for a company claiming to be a professional maid service, they don't seem to show a lot of professionalism. They don't call to confirm appointments, the maids are EXCEEDINGLY SLOW, which is a huge problem when you're paying them hourly.

Combine all that with rude, unprofessional & unaccommodating attitude at their office plus the fact that they're not cheap ( also you're providing your own equipment & supplies) & the maids are okay, not great. I would strongly advice to look elsewhere.

I give this service a 0! This service is as shady as it gets! A white van pulls up and drops off 4 women who don't speak English and who do not know how to clean! They left early and took payment before the job was done! This was a new construction project, with nothing in the units. When we expressed that we were not satisfied, they did nothing to correct the situation.

Extremely unprofessional, especially the woman who made all the arrangements! A big lesson learned. Never pay until you are satisfied with job that has been promised! Stay far away from this cleaning service! There are good one out there.

Really rued service the owner picky up the phone and she had all that attitude For no reason I was asking her simple questions, then I go to her you know what can I speak the manager she's like what you don't like about me I'm the owner, so I told her a don't like a ready your service because your have real bad attitude this is ridiculous then she goes to then good by so the just lost my Business LOL Redecules Molly maid is the best Nancy the Custuner service manager she's a angel AND ALWAYS DI A GOOD JOB

I don't know what the bad reviews are about. I've been impressed. The service has a limited amount of options for a cleaning person, but that person does a deep clean. For example, the shortest amount of time they have available is 6 hours. I have a small place and like to have a service come 2-3 times a year for a deep clean, so it's perfect for me.

They offer promotions and also will let you have the same person clean your house if you request it, but you have to get your place cleaned more regularly than I do. The cleaning people don't always speak english well, but are professional. They will leave your place spotless and do more than the surface. They use your cleaning supplies and your own equipment.

It is a legit establishment and has been doing this for a long time. If they have someone cancel or something happens, a cleaning crew will come in and finish the work. If you're looking for a deep clean for a good value, I would recommend this place. If you have a large house, condo, or apartment and want someone regularly then this is the right company. If you want someone to come regularly, have the same person, and a limited amount of time it would probably be best to go elsewhere.

Worst cleaning service ever! The stress of watching them cleaning was unbearable! Since then, we have hired a wonderful Polish cleaning lady, not a service, the best.

HORRIBLE SERVICE! they promise satisfaction and when I called back the owner literally yelled at me. Her excuse for a poorly job was that she was here and she provided the service even though I had to finish up after her. Please read the reviews before hiring this company. I wish i had read the review to spare myself the trouble of hiring this company. DO NOT HIRE THEM!

This was the worst cleaning I have had in 16 years in this house! I feel like I am on Candid Camera! My daughter saw her rubbing the stair attachment for the vacuum cleaner over the stairs without attaching it to the vacuum! Not one room is CLEAN! She left a mixed bag of rags and garbage in the mudroom, and other cleaning products all over the house, and didn't even clean the kitchen sink!

This rating is an "Ekk! Methinks not" for very good reason. The girls seemed nice, and I was trying to give her space and not hover - shame on me! I came home to a joke of a house! At least it's tidy from me preparing for her. I guess it's all who you get, but why roll the dice when so many people are unhappy.

They send one person to clean for 6 hours. I had two different cleaning people on two different dates. Both cleaning people did a decent, though not terrific, cleaning job. But neither one spoke any English. It was completely impossible to communicate even the most basic thoughts.

I would agree with the other reviews. The cleaning person was very nice but only cleaned around everything not even in back of anything. Only dusted about two things in the living room, I was able to pass my finger through a picture frame on my dresser and got a finger of dust, and there was only three pictures on the dresser. I really needed the help so it did help to get the appearance of clean but it was not really clean.

I was charged the amount for a six hour cleaning and she was done and gone after four. Like I said I appreciate the appearance of clean because it was a help that I really needed but I will save my money and clean my house thoroughly next time.

The reviews here are all dead on accurate. We decided to give them a shot despite the negative reviews that plague this company throughout the web. The owner is exactly as described she is rude, does not offer remedy or support for the most comprehensive lack-luster service. She spent 6 hours and still could not throughly clean our home. We paid $125 for a messy home, clothes that were not put away, a messy kitchen and floors, cleaning equipment that was left for us to put away. Stay clear of this place if you don't want to get taken advantage of. I will be filling with the BBB also even though they are not accredited.

I will never use this "service" again. I paid $110.00 for nothing. I feel so taken advantage of. They sent a girl they said spoke English but apparently did not understand english. She did not even vacuum. Dusted around things if she dusted at all. Wiped the floor then the toiletbowl with the same rag. When I complained to the management that only 5 rags we're used in a 3 story house, they said maybe she used toilet paper.

They refused compensation. Only to tell me they spoke to the cleaner and she said she cleaned. I invited them to come over but they declined. Never again ravinia maids! They get no stars from me but yelp needs a star so I am giving one just to satisfy yelp.

The owner was rude and not accommodating. All the prior reviews pretty much state the issues. They did a awful job cleaning our home, for example: 1. Could not dust correctly, dusting around objects instead of moving them which stool on our bedroom furniture. and we hardly have anything on our furniture. 2. Cleaned only one shower door. 3. Did not vacuum baseboards. 4. Did not vacuum under dining room table. Basically they are lazy and don't pay attention to any details. Find another company.

We tried them out using an introductory offer more than an year ago & have since been receiving service every other week. Needless to say we are satisfied customers. We have had the same lady come in, and after the first couple of times of going over the basic stuff & preferences, she just takes care of all that needs to be done in the designated time.

The driver drops off & picks up within the scheduled time frame. The few times I've had to call customer service after the initial setup to reschedule etc, they've been courteous & accommodating. Overall, good service at a reasonable price! No complaints!

If ever you call and tell the woman owner of Ravinia Maids that you an issue with ANYTHING they've done, she ALWAYS turns it around and says it your fault. There is NEVER any give on her part.

Not only is this cleaning service over priced, the three times they came to my home to clean, they left 1-2 hours before their scheduled time, each time. They broke my TV and I had to have a repairman come to fix it. When I spoke to the office about the issues, the woman told me that in 26 yeas she's never heard anything more ridiculous. The absolute worst customer service. I wouldn't recommend this service to my worst enemy. Well maybe an ex-boyfriend.

To update, no one ever called me back. Definitely steer clear. It's one thing to have a bad experience and have the situation be saved with excellent customer service but unfortunately this is not one of those times.