Welcome Home Cleaning Services

Short version: I requested specific services and 50% of it was done. I was offered basically a 20% discount for half the work performed. My advice? If you decide to go with this service, if you request certain things over the phone, make it clear again what needs to be done upon arrival BEFORE they start cleaning AND ask them politely to stay while you double check when finished. Otherwise, relatively clean areas will be "deep cleaned".

Keep reading if you want details. If you are considering hiring Welcome Home Cleaning Services, do not make the same mistake I made. I requested for deep cleaning service and I emphasized that I really wanted the baseboards, window sills, and exterior of the cabinets to be cleaned. The service also included that the cleaners wear shoe covers upon request, which I requested.

The RESULT- none of those things were done. They did less than half of the services that were listed in my contract when they quoted me AND they left one hour early. They did not ask me to check if the work done was to satisfaction and just quickly rushed out. I had to ask if they finished, to which they quickly said yes. Our blinds were not dusted, none of the bedroom window sills were cleaned, baseboards not cleaned at all, and the list goes on.

I sent them pictures and showed proof of their unfinished work and I asked for a different team to be sent. Not only did they refuse my request, they ignored completely what I communicated with them and sent me the same team back. Since they refused to send me another team, I asked for a partial refund and they offered a 19% discount. I wanted to pay for the work that was done but I was not willing to pay 81% of the price for 50% of the work done. (Mind you, I live in a newly built property and I really just wanted the baseboards and window sills to be cleaned.) I even offered to pay the full amount if they just complete the work requested performed by another team.

Customer service said they will get back to me but have not heard back. Instead, they just simply charged my credit card without resolving the issue. They will NOT listen to you, they will not honor the contract and their own 100% guaranteed satisfaction. This company has been one of the worst experiences I had with businesses. The good news is, the 50% of the services performed were done well. The bad news is, the other 50% wasn't.

From start to finish, working with Welcome Home Cleaning Service was a joy. They are responsive, affordable, fast, professional -- and amazing! I can't say enough about this service, especial after having many bad experiences with cleaning companies. My house has not been this clean since we bought it 10 years ago!

Reaching the office by phone is impossible. First, they skipped me on my regular week and insisted I'd changed it to every 3 weeks. Then they promised our preferred house cleaners and today sent another team. They did not wear masks. They arrived 45 min prior to the window of time I was given. They did not use the floor product we asked that they use. When you can reach them they try to help but today was just the last straw.

The ladies are super friendly and did an outstanding job. I was so excited to see my clean floors which is hard to do with all my kids and dogs! Service: Standard clean

I left a message on Saturday and spoke with Amy on Monday and Tuesday after my home was "cleaned" last Friday. I have requested a call from a manager, and I still HAVE NOT received a phone call from a manager. I do not believe this is good customer service. This company sent 2 employees to clean my home for a "Move-Out" cleaning, and within 24 hours I responded to let them know of items that were missed in cleaning (cobwebs on blinds and lights, dirty pantry shelves, dirty floor). Amy offered to send a crew back on Monday (too late), I declined because I needed my house cleaned on Friday since I had an appt at my house on Monday to take photos for listing it. Thus, I cleaned the remainder of my home over the weekend.

I was in my garage when the 2 employees left out the front door, almost without saying bye, but I stopped them to tip them. Yes, I did tip them for the time they spent cleaning, as I typically do for contractors. At the time I didn't realize how many things were missed. I asked about 30 minutes before they left if the downstairs had been mopped.

The answer I received was "No Maam, that is the last thing we do". When I went back inside, the floors were not wet at all. My house was mostly clean to begin with, other than dusty, with cobwebs, and there was basically no furniture in the home. It needed vacuuming, mopping, dusting of: baseboards, blinds, and light fixtures, and bathrooms and fridge cleaned.

I have pictures of cobwebs on chandeliers, blinds, window sills and baseboards. I have pictures of pantry shelves that still had flour on them. I do think customer service is important, and how you respond to your customers needs and requests are definitely important. I had a simple request of a phone call from a manager, and I have yet to receive one. Go elsewhere if you don't want to clean after the cleaning crew has left!

Amanda and Erica called ahead - showed up on time - came in and did a great job. They were thorough. They were also a friendly pair - so I was comfortable letting them in to work. They were both very keen to make sure I was happy with the work they had done and was satisfied with every aspect. They were booked for a move out service - if it's Amanda and Erica - I 110% recommend.

I normally don't leave bad reviews for a company, but my experience was not positive. I hired Welcome Home Cleaning to deep cleaning my house before I moved in, that had previous been a rental house. Part of the cleaning included cleaning out the cabinets, dusting the ceiling fans, and cleaning the walls. Unfortunately this work was not done.

When I sent in pictures and they sent out a 2nd cleaning crew, my cabinets were still not cleaned. I really don't like complaining in a review, but I've used multiple cleaning services before, and never had such a bad experience.

We had the deep cleaning done in our house. I wasn't sure we needed the deep cleaning but wanted to get us off on a good foot for at least monthly cleanings in the future. I could not believe the level of detail, focus, and kindness. Our place was cleaner than I could have imagined. Our professionals were very nice to our 1.5 year old dog. This was really helpful to us as we both had to work from home during the cleaning too. Pup calmed down by seeing them in action and with their kindness.

If you've been working from home and haven't had energy to deep clean, treat yourself! This place is the best. Their no guess rates are perfect for stress free quotes. Thanks so much team!

Welcome Home Cleaning just cleaned our house. Two delightful young ladies Katherine and Amanda did a wonderful job. They were very prompt on the arrival time. Friendly and outgoing. We will definitely have them back again.

I wish I could give these guys more stars because this is seriously the best clean we have ever had. I'm a working mom with an eight month old who is into everything and a 6-year-old who is as messy as any other kiddo, and trying to manage cleaning and working and kids and my sanity has been a challenge. When I called these guys for a deep clean, my house was in desperate need of it.

I had fallen behind, and I felt terrible when people would come to visit because I'd do my best to clean, but it just felt like it wasn't enough. Coming home today felt like the biggest weight off of my shoulders. They went above and beyond to make my house feel like a home again getting in all those nooks and crannies where dirt tended to congregate and making it to where I feel like I can finally breathe again. THANK YOU SO MUCH!

Have been using this company for several months and have been pleased with them. Chloe, who did the service today was excellent. Both my husband and myself are very pleased with the job that is done. Service: Standard clean

We're getting ready to list our house and wanted to make sure it was wel cleaned for pictures. I saw the good reviews of Welcome Home and decided to give them a try. The lady I've talked to on the phone was always friendly and helpful. The two girls that came out to clean did an excellent job! They were super friendly and were in and out in about 2 hours and everything cleaned. They told me they take pride in their work and it showed! I'll definitely use them again in the future.

Great service and great work! Progressional staff and a friendly team. They made the set up process very simple. The house is spotless and smells so fresh! Also with the pandemic, the team was safe, sanitized and wore masks which made me feel comfortable. Highly recommend! Service: Standard clean

We just used Welcome Home Cleaning Services for the first time today. (We have not had a cleaning service visit in 20 years!) Lee and Grace were right on time and worked nonstop. The house, including refrigerator and oven, is spotless. My wife is so impressed and happy. We are happy we chose WHCS! Services: Standard clean, Deep clean

I paid $300 for a one time house cleaning and was a little disappointed that I had to clean the microwave, some kitchen cabinets, and vacuum one area. Ideally I'd like to not have to clean after the house is cleaned. Otherwise, not bad.

I would highly recommend you look for another cleaning service if you are care about details. I hired WHC for a move-out cleaning service and I was not satisfied. They left various countertops with dust an and spots. I will never use them again. Go somewhere else, even if it's a bit more expensive.

I would definitely recommend Welcome Home Cleaning! Their prices are very reasonable. My initial cleaning was stellar. Reason for 4 Stars is that I've had one cleaning in which I felt the group were in a bit of a rush. House just wasn't as fresh smelling and all surfaces weren't dusted. But since that time I've had only excellent cleanings.

The welcome home cleaning service did a great job! we are getting ready to sell our house and wanted to look its best. Very satisfied with their service and would definitely recommend them

Amy was awesome with my questions and scheduling us quickly for move-out. Our Rental House sparkled when the crew worked their cleaning magic. This took a lot of pressure off of me to clean and made the move-in for our buyer so easy. I will hire again and again!

Fantastic job cleaning our apartment before company came over! Easy to schedule and super attentive to detail. There were very few places I would have asked them to go over again which is so nice compared to other experiences I've had where so many nooks and crannies get missed. Our home looks amazing!

I LOVE THESE PEOPLE! I originally had a 3pm move-out cleaning scheduled with a different company. Well, they showed up 3 hours early because some of their team did not come to work that day, then the jerks tried to charge me extra for their crew needing to wait around while we finished moving out. Not okay! When I refused to pay extra for their mistake, they left.

Everyone knows how stressful moving is. I was freaking out, trying to call any cleaning services I could find while simultaneously hauling boxes. When I got these folks on the phone, they said the same thing as everyone else: Its too late in the day now, fully booked, no appointments. But before I could hang up, the wonderful woman said she was going to check with her people directly to see if anyone wanted to pick up some extra hours.

Not even five minutes later, I get a callback and she schedules me! AMAZING! They did an absolutely wonderful job, they were communicative throughout the whole process, and they were even patient all through the next day while I kept forgetting to call back with the correct billing zip code. I'm never going to use anyone else. Thank you for saving the day!

I wrote a check for nearly $375 to Welcome Home Cleaning Services to perform a through cleaning service. That was the price for a team of two to come in and clean my two-story home, top to bottom. I was very specific on what I needed cleaned as well as the level of filth to expect. Extremely dusty is how I described my home in their online survey for the initial estimate, and I also chose the option in this same survey that I would be inspecting with a white glove once the job was complete.

After their 2-person crew spent several hours in my home, they left having performed an outright abysmal job throughout the house, and I expected way better for the price I paid. I didn't need a white glove - it was obviously left dirty nearly everywhere. I took a few pictures and sent them along with an email to let WHCS that I was not happy with the quality of service my home received.

So now I'm sure you're wondering why I'd give a 5-star rating to a company who cleaned my home so poorly. It's due to their response to my email, which was "I apologize that the cleaning was not satisfactory. We will not be cashing your check." Welcome Home Cleaning Service truly guarantees their service, and for that, the highest rating is well deserved.

I hired Welcome Home Cleaning to do a deep clean of our office after being in the space (with 9 people) for about a year and a half. It needed a good clean, both wiping down surfaces, vacuuming and rug cleaning. The staff came in early in the morning and immediately got to start in areas where we weren't working to cause minimal interruptions.

They were respectful and quick while we worked and spent a good amount of time polishing the tables and making each room look and smell great. I have no complaints at all over the work they did. They even spent time cleaning out our office fridge and microwave, making sure old things were thrown out and any old spills were cleaned up. I'd recommend them both for home and office cleaning, and will be using them again.

We hired Welcome Home Cleaning to take care of our small office last week. The space has never had any professional cleaning done; most of the cleaning chores have been vacuuming, taking out the trash, and wiping some some tables. But there were major things that needed to be taken care of, like the super dusty blinds and the fridge no one in the office wanted to volunteer to clean out (it was really gross). Jessie and Jivion from Welcome Home Cleaning came in and after about 3 hours, the place was SPOTLESS.

Super friendly and the entire space looked kind of different, in a good and clean way. They were very meticulous in cleaning every spot. The only minor note I had to add was that the smell was a bit strong, so I'd probably recommend asking for options on cleaning products with less odor if you are sensitive to smell. But besides that, the job was done very well and I'll be definitely hiring them again for future cleanings.

From start to finish Welcome Home Cleaning Services was a great company for my move out cleaning. I asked three companies for a quote, and WHCS got back with me significantly quicker than the other two. They were very friendly when I talked with them on the phone and very accommodating. I work 8-5 and was going to have problems dropping off a key, but they worked with me and it was super easy.

They showed up and the electricity has already been disconnected. I felt terrible that it had happened and it was definitely my mistake. Again, they were very nice about it and Josh and Karlata cleaned my studio apartment anyway under limited lighting conditions. Luckily I didn't have carpet. I checked in on the place after they finished cleaning and I'm very happy with how clean it was. They truly did go above and beyond in service and friendliness.

I LOVE Welcome Home Cleaners! I have used their services for the past 2 years and have always been pleased with the results! My favorite experience is to come home after a long day to a house that looks and smells amazing. Thank you Will, Bonnie, and Marcus, and all the staff at Welcome Home Cleaners!