Hour Maid Cleaning Service

I've used Hour Maid Service from time to time when I just need some help. I have a 1375 sq ft home in Skokie with a Master suite, a guest bedroom, a full bath with separate stand up shower and a half bath along with standard living room/ dining room and kitchen. I say all this so you realize for one hour and 4 women nothing should be MISSED! I was clear upon their arrival at 7:00 am prompt what I wanted and needed done so that it is helpful to me.

This included not going around things on table tops but take them off and dust polish or clean and return items which I'll later get in order. I asked all floors to be swept, vacuumed and mopped, all baseboards to be wiped throughout the living/dining room and hall ways, all trim in both the kitchen and bathrooms to be cleaned and the stand alone shower to be sanitized.

They finished in a surprise 45 minutes rather than the hour and yelled bye to me as I was waiting in the lower level. Before I could go up to thank them and tip them they were gone. At first glance, things looked great! But immediately as I entered my pride and joy main bathroom, it wasn't done. Yes they cleaned the tub and toilet bowl but didn't touch the shower AT ALL!

Nor did they sweep it or mopped it. Whoever was assigned the bathrooms really dropped the ball even after I said the bathroom on lower level can be eliminated. The other floors were minimally done. I know because I purposely left a simple thing under things to see if they'd sweep underneath. Most things I left there, I found. So I got surface cleaner at best.

It looks good but some areas weren't addressed at all AND they left early! I had my tip ready but I'm glad I kept it to myself. I'm not saying I won't use them again but I will stay present in every area to ensure everything is addressed as requested. All that's pictured was dirt from bathroom floor and underneath the sink was the sock and the container.

I've been using hour maids for years but only on an as needed basis. Working full time I do not have time to have a person cleaning all day and I am not comfortable letting someone in my home while I was not there so this company was in and out in an hour and took care of my needs. They are usually on time but sometimes early which is fine with me.

I pick up our things so anything that needs dusting or cleaning can be accessed without them moving to many things and less of a risk for anything accidentally getting broken. Because I do not use on a regular basis I do not get the same crew each time so the quality might vary but not enough for it to bother me. They are always polite and the price is fair for our size house. If we need more done than we communicate that at the time of scheduling and the price/crew and time is adjusted.

We have been using their service for years but have found that their prices keep going up, service has been getting worse all the time and the cleaning chemicals they use smells like extremely strong and bad engine oil. Lately, their service has gotten even worse. Today, we had them scheduled for a cleaning but they requested rescheduling last minute to an earlier time.

We allowed it but didn't really welcome it. After their crew arrived to clean, I heard all kinds of really loud banging noises and the sound of blinds being beaten on excessively. It sounded as though someone was purposely trying to destroy something and not the normal sound of reasonable but thorough and consciousness cleaning that we pay for at ever increasing prices. Unfortunately, I was working and didn't have the time to go and check what all the excessive noise was all about.

When they finished up cleaning, we paid them and gave a very generous tip. After they left, to our surprise and dismay, we found that they broke the blinds and and they left the broken top part of it on the coach. They did not even have the courtesy to tell us that they broke the blinds before they left. It will likely cost us hundreds of dollars to get them replaced.

We are now completely dissatisfied and disappointed with their cleaning service. We will never use their service again and suggest you to find someone else for your cleaning service.

Updating my review since they seem to have gotten a little better over the past year or so. (Maybe my original review helped!) They do a good job, quickly, at a fair price. The kitchen and the bathrooms seem to get the best treatment. First one person handles the kitchen on her own. Gets it nice and clean. The others then focus on bathrooms and usually they are done well.

In the bedrooms they change the sheets and dust thoroughly. The rest of the house gets a good dusting which is great since I have allergies. Rooms that are carpeted get a quick vacuuming and the hardwood and tiled rooms get a mopping. So if I were to sum it all up, while it's not a deep cleaning, it's a group of 3-4 people cleaning your house in a whirlwind in under an hour. If that's what you are looking for, I think they do a good job. We've used them for several years.

First time using this service and was terribly disappointed. A crew of 4 house cleaners came; one proceeded to the kitchen, one to the bathroom, one to the bedroom and one started vacuuming. Three of the cleaners did a very good job.the one in the kitchen did absolutely nothing.including not washing the floor! The dust was not wiped up, the crumbs were still there, the wall hangings were not dusted and when I lifted the small rug by the kitchen, there was lint there.

What she did for less than one hour is beyond me. I had to do the cleaning myself. Would NEVER use them or recommend them. I am sorry I offered them coffee, water and gave them cookies. After they left I had to go to work. When I came home and saw the apartment I called the office and didn't receive a response! Do not use them and expect a clean house/apartment!

I hired this company last month and I was not happy with the service. They spent half hour in my basement which is empty (no furniture so not much to clean) and they still failed to un-dust some of the areas. The bathtubs were not cleaned properly either. When I told them about the bathtubs, they said this is the best they can do. I know for a fact that you need to take a brush and use some effort for some of the areas but they said they could only use a mop with bleach with no effort! I am disappointed and will not hire them again.

Wouldn't recommend, the positive is done in 1 hour and 4 woman did come. Sorry but the only room that I would be slightly happy with is the Kitchen. Otherwise just surface cleaning. Used dirty water on my Hardwood floors. Had to air out house and redo floors. To top off left trash bags on my porch!@#$ Not worth $$$

I've been using this company for years and while I always found things to clean after because it's not that great, I'd still keep getting them cuz it's quick. This last time it was a waste of 110$. Right when they were there when i was about to give them the money, i noticed the toilet bowls were not cleaned well so i told them, I even wiped around the toilet seat with a toilet paper and it came out yellow.

She sprayed a little and wiped them. They did not clean the whole hour. After they left I noticed nothing was cleaned much. Even dust on furniture which I actually purposely emptied on top to make it easy. The floors were not cleaned well and when I walked barefoot there was stuff on the floor and my feet turned black. The faucets look like they never cleaned them. Usually they shine. Very disappointed

First, the positive part. They come on time, are polite and try to do a good job. Now, the negative part. Only one person in the team they send to your home speaks any English, and that only somewhat haltingly. They often don't clearly understand the owner's directions re cleaning. Worst of all, on one recent occasion, they moved heavy chairs on my polished oak floors by sliding them, creating ugly scratches on the polished wood floor surface.

I believe they were well intentioned, just wanting to do a thorough cleaning job under the chairs, but they should have asked me first, and they should have stopped immediately when they heard the first scratching sound of the wood floor under the chairs' sharp metal supports.

I have used this cleaning service about six times and have never been disappointed. I request the "green" products (no extra charge) and the cleaning has always been thorough. The phone staff as well as the cleaning crew are very polite.

Didn't get my full hour of cleaning. The did do an ok job of cleaning, however, they left after 45-50 minutes. My husband went out to talk to them and ask them to do the basement since there was extra time. The were talking between themselves in a different language which made him uncomfortable. Then they said it would be an extra $15 to do the basement.

They did not comment on not cleaning for a full hour. He said to forget it then. When I got home from work I called them. Basically they explained it was more money to do the basement - which is fine. The issue of them leaving early went back and forth and then I was told that they came early so they actually stayed 2 minutes over. My husband said they did not come early - they arrived on time.

I wanted to call them back again but he said he didn't have any way to prove that they were on time and not early. So basically, I didn't get my full hour of cleaning although I paid for a full hour. I feel I should have received a partial refund for the 15 minutes. All I can say is I wont use them again - how can you have someone in your house who you don't trust.

I used this maid service 3 times for an elderly friend and would not recommend anyone who expects a clean house to call this place! I gave them three chances thinking a bad day, bad crew and the third time was very aware I was throwing my money away. They do NOT clean like one would expect a cleaning service to do. The first time they did not sweep or mop my bathroom floor or dust in all rooms.

The second time they did not vacuum the downstairs or clean the toilet or tub! The last time I noticed crumbs all over the counters still left, they were to clean the hardwood floors but neglected to do each room and when I opened the microwave it was never touched! The stove still had crumbs on it and they cleaned the stainless steel appliances but failed to clean off the dirt!

They just shinned it without first cleaning it at all. The last straw was realizing they mopped a floor without sweeping it at all. I think when your paying to have your home cleaned you should not have to clean it yourself after their visit! Save your money or find a service that actually cleans your home for the money you pay them!

Thank you so much for your help! I had a crazy two weeks at work right before I had several close friends coming from out of state to visit for a week. I had no time to prepare for their arrival. I contacted your company and scheduled a cleaning. I was quite happy with the prices and more importantly with the services they provided. I will be using this company in the future.

I have been putting off contacting a house cleaning service for awhile. I was one who always thought that as the "mom" of the house, I could do it all. However, after returning to work full time, I finally gave in. After doing some research, I called the company I decided on. I was pleased that they were able to set up a day to come by in the same week.

I have to say that I am glad I finally called. When they were finished, everything was spotless. I was very impressed. I was very pleased with the first visit that I then set up an appointment for every two weeks. I still have to tidy up daily, but I no longer have to worry about spending the weekends scrubbing and cleaning. I would highly recommend this cleaning company.

Needed a maid last minute and they came to my rescue. They even worked well with a few curve balls.

They promise 4 maids for an hr but actually send 3 maids for 50 min. For $95 an hr, I would not recommend them.

I have to admit that in the beginning, 1.5 years ago, the service was excellent. What I found out though is that once they get comfortable, they show up late, not stay the whole hour, not dust, find jewelry laying about that was once locked up. Two different people working the office, the male figurine thinks he is g-d. Dates get all screwed up, he will say they are coming when a half hour later you call to make sure and all of a sudden your schedule does not exist, they are not coming etc. etc.

They change crews often and this has a bad effect! Some don't even put your sheets on your bed correctly and forget about them dusting behind bed tables etc. Unless you want to continue this service as you have had it a long time, I would say switch now and pay for quality! I have always been home when they've come, and still the cleaning did not happen!

In fact, there were several times the toilet and bath were not cleaned at all! Sorry to give a bad review, but when you get bad service and lies multiple times over the phone, I would search elsewhere where the cleaners actually clean! What a concept! I live North of Chicago in Illinois. I'm sure there are areas where this does not happen. My 88 year old father still uses them, but he has to tell them what to do each time! They were overcharging me for weeks, and then finally let me know by accident. My solid opinion is DO NOT TRUST THEM! peace.

They should call this place Forty-Five Minute Maid. I used them several times and at first I thought it was great, probably because I'd never had a cleaning service before and was just so happy that someone instead of me scrubbed the toilet and dusted the furniture. But as the months went on, I noticed that the tub or toilet weren't cleaned, one whole room wasn't dusted, clean sheets were put on top of dirty sheets on the bed, and than even Cheerios weren't vacuumed up under the table. It's hard to miss Cheerios -- it's not like they are little specks of dust!

The cleaners were all very nice but they were consistently late and never stayed more than 45 minutes. I called a few times to talk to the manager and he said that I should stay there when they are cleaning and tell them when they miss spots. Seriously? That's how you run a business? Then he chastised me for waiting a few days to call, that I should have called right away.

I had to drag a discount out of him -- he finally knocked it down $10. Yesterday I got a past due notice saying that if I didn't pay right away, they would send my info to a collection agency. The bill was from September but that was the first invoice I ever received! Do not use Hour Maid!

What can I say about a cleaning service that didn't show up for their appointment with me? I used this service a couple of times in the past but would not recommend them after my latest experience. I feel like giving no stars at all, but I gave the company 2 stars because at least half the team who previously worked in my apartment did a good job and the rest was "good enough" for what I paid.

I called to schedule a return appointment weeks ago but all that was available was a 7a appointment on the day I needed help. That was far earlier than I wanted but I accepted. At 7:15 I got a call stating the team was running 15 minutes late. When they still were not on site 40 minutes past the appointed time I called the office and learned they were not coming at all. Supposedly car trouble.

I understand that unforeseen things happen but there was no offer to send another team, no contingency plan for such a situation. All in all it was a huge inconvenience for me as it was too late to make any other arrangements. Furthermore, the earlier conversation I had with the person who called me left me with the feeling they never intended to keep the appointment. If you want dependable service I suggest looking elsewhere.

I have been using HM on average once a month for past 1,5 years. They are very reliable and always right on time. After their visit my house looks and smells : wonderful. I'm very happy with their service, always would recommend them.

I tried them today for the first time because my regular housekeeper quit a month ago and I was desperate. Overall they did a good job, and they were in and out in an hour. it wasn't deep cleaning by any means, and they dont organize or put away, but I would use them again. Also, I liked that I called on a Monday and they were able to accomodate me for a Wednesday at the time I wanted--they could have done it sooner but my schedule didn't allow.

My wife and i used Hour Maid for the 1st time yesterday. They only had a very early appointment, but that was probably because we called the day before. Their prices are rather high at 93 dollars for a small town home, we have had cheaper and better before. The arrived, spoke no english, tho that is fine. The real problem was, they really didn't do much cleaning and for a cleaning service, thats a problem. Basically, they vaccuumed, dusted a bit, and washed the floors.

In fact, I had to tell them certain areas to clean, like behind the TV and on the tables. When I told them something they either did not understand me or they shot me dirty looks. Either way, it was not good. After they left, I had to clean one of our bathrooms again as it was not even clean. The toilet was still very dirty even after they had sped away with my near 100 dollars. Yes, the house smelled cleanish, but for nearly 100 bucks, they were terrible. We will never, ever use them again.

Today was my first cleaning with Hour Maid and I have to say that I was a little disappointed. I'll start with the good: I walked in and my house smelled clean. YAY! The wood floors looked great. The furniture was polished nicely and the bathrooms were cleaned. Dusting was good and everything was in it's place. There were a few nit-picky things that annoyed me a bit. First, they didn't dust the windowsills.

Maybe it's just me but I would think this is a basic service. I don't want the windows washed but I don't think it's much to just dust the sill when you're going by. They also didn't appear to vacuum the couch which I think is a basic service as well. The little corner in the bathroom where the floor meets the tub and meets the wall.

You know that spot that gathers all of the dust and grime when you mop the floors. Yeah, that wasn't cleaned. Also, in one bathroom there are the little corner shelves in the shower that hold the soap, bottles, etc. That wasn't even touched from what I could tell. I think for a basic cleaning it was okay. I don't necessarily think it was worth $87/biweekly.

It was certainly nice to have the floors and surfaces clean. Maybe I'm just too picky to have a cleaning service. I feel maybe I would be better off with just a single woman doing the house rather than a service.

I was looking for a company to come out same day and basically opened up the phone book and went down the list. I must have contacted 6 or 7 other cleaning services before I got to Hour Maid. Hour Maid Cleaning Service was able to send a crew out later that afternoon. On top of that, their prices were very reasonable. Sold! You get a crew of 4 ladies for one hour.

The cleaning service arrived right on time. They cleaned all the rooms in my house (dusted, vacuumed, mopped, mirrors, countertops). I would have liked things a little more "deep" cleaned, this felt more like a surface wash to me, but for the price and the speed, it was good. All in all it was a good experience and I would definitely use them again if I were in a pinch!

This company advertises that they can have your house cleaned in one hour. I was a bit skeptical, but they sent me a coupon in the mail and so I was tempted to try them. I was pretty satisfied with their service. The lady did get my house done in one hour, but it was mainly here-and-there cleaning. It was nothing spectacular, but a good job at a quick pace. I think I will use them again perhaps in the future if I ever need my house cleaned really quickly for unexpected guests or something.