Maid With Joy Agency

Extremely poor job. They showed up for post construction cleaning with a small hand vacuum and a few rages They through ways the remote control for my lights and also my cleaning rags. Washing floors with a dirty rag is not construction cleaning.

I don't have the energy to write all the things I want to say about this unethical company. Any positive reviews for this company has to come from friends. I booked a $450.00 for four (4) hours of post construction clean up. The scheduler promised that two exceptional & experienced cleaners would come. She said they speak English. She said they would arrive by 9:00AM, that I would be very happy with the work especially because the Young woman on the team is very knowledgeable and a hard worker.

Two people arrived. They were neither young nor English speaking. I was stuck. I had to use them as I had people arriving in two days. Both of them went to each room and were supposed to be cleaning. Wouldn't you expect two people (at $450 an hour) to split up the tasks? They did not clean the i side of the window sills. DID NOT Clean the toilet seat DID NOT Clean behind the trash can DID NOT Put dishes away but left them in the dshwasher which they DID NOT run. DID NOT clean the refrigerator DID NOT return the window curtains to their original state And they damaged the brand new molding I'd just had installed in my home office.

If you're in LA and need a cleaning service, DO NOT hire Maid With Joy. I wasn't able to clean for 4 days due to a neck injury, so I used them on a recommendation from my property manager, who knows I keep my place clean. There were several issues 1. I called at 11:07, explained that I needed a sink full of dishes done, kitchen counters cleaned, rug vacuumed and floor swiffered, living room tv cabinet dusted, and carpet vacuumed, Bathroom tub, sink, counter and bottles on it cleaned, and floor vacuumed/swiffered.

This routine usually takes me 1 1/2 to 2 hours tops, by myself. At 11:13 I got a call back confirming 2 cleaners at a rate of $120 for 3 hours. Perfect! I needed to get my son from school at 3:15, so the timing should have been perfect. I was told they would be at my place in 15 minutes. They were not. I called back at 11:53 and was told they were outside.

They were not. I got a call at 12:10 and was told yet again that they were outside. The phone never rang for me to buzz them into the property so I walked outside (in excrutiating pain) to see what the holdup was. Again, no one was there. I call again at 12:33 and I'm told again, they are outside the building. They finally call the buzzer and I buzz them in.

Five minutes go by and they are still not at the door so I walk out, yet again, to see what's up. Two women, Maria Elena and Alicia, are standing at the gate, holding it open and looking very confused. I greet them kindly, walk them to my apartment, explain again what needed to be done, then offer them lemonade and bottled waters. 2. This is where the real issues start.

I thought they were given instructions on what needed to be done by their manager Lorraine, and I assumed they understood the instructions I was giving them. They did not. There was a severe language barrier that I didn't realize was there, per the head nods in agreement and understanding. 3. Over 2 hours went by and Maria Elena was still in the kitchen and hadn't made it to the living room yet. Turns out she spent a long time cleaning the oven, which was not part of the agreement, but she did a good job.

I went up stairs to check on Alicia as she had been in the bathroom for over 2 hours, with the door closed. I open the door and I see a soap ring around the tub, pee stains (boys really need to do better) and dust on toilet rim, water all over the counter but nothing cleaned, except the toothpaste my son spilled on the faucet. She had bottles from the bathtub on the counter as well as items from my medicine cabinet out.

At this point I'm confused and irritated because I have to leave to get my son soon. I walk donwstairs to tell Maria Elena the situation. By this time I figured out the language issue and was using Google translator to write everything on my phone. Maria Elena stopped her tasks to check it out and she was just as shocked as I was, and even commented that Alicia had been in the bathroom for over 2 hours. Alicia then explains to Maria Elena in Spanish that she was cleaning a rust stain on the inside rim of the toilet, you know, that part that noone sees unless they bend down to look under the seat. That's what she was supposedly doing for two hours.

Then she said my cleaner wasn't working to clean the tub. I grabbed the cleaner and scrubbing sponge myself and started to clean the tub. I sprayed the soap scum twice, wiped with my one good hand, and showed them the sponge with the soap scum that I just wiped. Maria Elena then told me to get up and she would do it. Thank you Maria Elena! I then took the cleaning spray and started the process of cleaning the counter, perfume bottles, etc., scrubbed the sink properly, cleaned the mirror, then organized the beauty products and put them back where they were.

This took me 15 minutes total! 3. I called the agency at 2:43 and expressed my concerns to a new employee that had taken over. She said I would get a call back, which I did at 3:22, as I was walking out the door to get my son. I was then told that I was going to be charged something like $159 for extra time and work that was done. Keep in mind they didn't show up until after 12:30 and did things I didn't request and not much of what was requested.

I told her that was unacceptable and let her know that I had taken photos of the work Alicia did and after photos from when I cleaned up behind her. 4. This is where it gets downright trifling. I get a VM this morning (Saturday) from Lorraine where she tells me that I'm ONLY going to be charged $120, even though they worked longer, which they didn't, and did extra services, which I didn't request.

I immediately call her back and explained in detail everything that went wrong and she tried to gaslight me. She blamed me for the communication issues, my cleaning supplies, needing to leave to get my son, when they were late. etc. She cited the photos of the clean bathroom, which I reminded her that I cleaned. DO NOT USE. Pics after THEY cleaned and After I did.

My experience with this company was an extreme failure. Workers were hired to clean a move out situation. Arriving late did not bother us, but little regard knowing that other workers would waiting to enter the house. Well, the so call proceeded their work. We did not supervise ad we were trying to clear the garage. When they left, workers came in to fix up some property issues They pointed out the cobwebs left upstairs.

I made a list and sent it to the management. My list consisted of cobwebs left, blinds were not touched baseboards were still dusty. I wrote to their company and along with a list of thing that was not done. Next day, of course a phone call. We decided to refuse service. So requested a refund. However, refund was only at 50% one worker insisted that cobwebs were cleared and blinds were cleaned well, I don't know what house they were cleaning, but it was not the one I was in. I do not recommend this company

The cleaning staff who clean my Uncle's apartment every other week perform miracles. They can turn the messiest apartment into a showplace. My Uncle has trouble keeping his apartment clean, and the crew from Maid With Joy come in and clean and keep the apartment in good shape so that my Uncle can continue living independently. The pricing is reasonable, the cleaning crew is accommodating and willing to work in very messy conditions as has been necessary sometimes in my Uncle's case. Management also communicates well regarding scheduling. I highly recommend Maid With Joy, and the cleaning crews that have cleaned for my Uncle.

I contacted Maid With Joy shortly after moving into my home in Culver City. That was nine years ago! I'm now moving out of state, and one of the things I will miss most dearly are the services (and friendship) of Julio and Gabby. They have taken care of me and my home for nearly a decade, and I don't have enough words to recommend them. They are very reliable, do great work, and will do more detailed cleanings if you request. Maid With Joy is great about communicating to clients, and are always available to help with schedule changes etc.

Aside from their great service, Julio and Gabby have become a part of my family. Having someone in your home is an intimate relationship that must be filled with trust and respect by both parties, and I could ask for a more professional and caring team than Julio and Gabby from Maid With Joy. Give them a call!

I have been using Maid with Joy for several years now. I recently moved and decided to book Maid with Joy every two weeks. Maura has cleaned my apartment and does a wonderful job. My experience with Maid with Joy has been entirely professional over the years and you can't beat their prices. I highly recommend booking your cleaning through Maid with Joy.

I am so happy I discovered Maid with Joy! They are extremely professional and helpful. Carmen is not only very sweet, but also respectful and a good cleaner. I always request her when I call. Very reasonable prices and friendly staff. Highly recommended!

I have been using housekeepers for 10 years and this is by far the Absolute worse cleaning service I have ever used. They quote you one price then something double or Tripple that quoted price shows up on your bank statement. I was over charged more than double for each cleaning and charged for cleanings that never occurred. To add add insult to injury the few cleanings I actually had were extremely unsatisfactory.

I was told I would receive a credit instead I received another erroneous charge. When I contacted the company with the evidence I was send an extremely unprofessional, distasteful text message. I was over charged more than $2000 in a 1 month period.

First crew that was sent out was terrible. 2 people were supposed to arrive between 10 and 11. A mom and son (or brother and sister?) arrived at 11:30 and came with one broom, a disgusting mop and a bucket. No vaccuum, no floor cleaner, no mirror spray. Oh and they used my entire roll of paper towel. RECTIFIED: They sincerely apologized and sent a new cleaning crew to rectify the situation (granted they were supposed to be here between 3:30 and 4 but came at 4:45) and these 2 women did a magnificent job in less time than the first crew had. If this is how the usual experience is than I will be a returning customer. Thank you.

The service is wonderful, reliable, accomodating and great all around to work with. My experience with Angela has been great. She does a wonderful job. And I enjoy seeing her smile and kind manner when she is at the house. They are totally reliable and make life easier in every way you would hope for when you have a busy schedule. I recommend them highly. Just find the right person for you. And you will be happy.

I absolutely love this company! They are so professional and have great prices! Their Customer Service is outstanding. The staff and workers take their time to ensure the work is done efficiently! I would give more than 5 stars if I could!

We have used this company for a number of years, and unfortunately after our long time maid left, the crews they sent never seemed to be up to par. They do a general surface cleaning, but do not expect them to really get in there and scour anything without either nicking or breaking something or dropping something on the floor. It's a hassle to try and find a reputable maid service company, but hopefully we will have better luck with the next outfit that we hire.

Only good for surface level cleaning. And as another reviewer pointed out, no attention to detail. They said two men will be sent. One was an experienced person and the other guy was more like an apprentice. He was very slow, took instructions constantly and had to be taught how to use some basic equipment. Would have given only 2 stars, but since they offered to do a redo (which we couldn't afford as we handed over the keys)/ some discount, I'm giving them 3.

I've been satisfied with the overall quality of the cleaning that Angela/Erika do with my home. They're considerate and go the extra step without being asked. When I have special instructions they are followed to the letter. I feel comfortable leaving them in my home and plan to continue using their services for the foreseeable future.

Charged a fair price and did the work as asked multiple times. I've used them for cleaning apartments before rental. One time a staff member came and was not good at all - the other workers were covering for her. I contacted the office and they sent a new crew out the next day. So net effect -1 star for a bad crew member - but since they took care of it with a second crew - I'll use them again in the future.

I have used Maid for several years and will continue. Dependable, honest, and great customer service. I like having the same crew each visit.

Easy to setup appointment, great rates, they came on time and did a great, professional job. I would recommend them to friends and use them again!

I'm very happy with the prompt and thorough service of this company. They've always sent great cleaning crews.

Only use this service if you are okay with a surface level clean. I had Christina today, she was nice, arrived on time (hence the two stars) but had zero attention to detail. I told them over the phone I wanted her to focus on the floors and the windows. She arrived with basically zero cleaning supplies so I told her she could use mine. She used my broom to fashion a mop.

Yes she put a dirty dish rag at the bottom of my broom and used that to "mop" the floor. The photos attached are the Clorox wipes I used on my floor boards, blinds, and table after she left - they all came up brown and black with dirt! She also didn't have a duster so my bookshelf, tv and dresser were all left really grimy. On the bottom shelf of my bookshelf there were spiderwebs which I even pointed out and when she left they were still there!

I was also charged for $10 for "cleaning supplies" even though she used mine. Oh and she took 3.5 hours! I would only use this service if you can request Estella because that's who my boyfriend recommended she was just unavailable today. But personally I won't be using them again.

DISHONEST, UNPROFESSIONAL, AND RUDE. I had two Airbnb guests and booked two maid services over the holidays. I gave all four parties the same instructions for getting into the apartment. The first maid service (Friendly Maids, which did a fantastic job) and both airbnb guests had no problem getting in. Not only was Maid with Joy unable to follow these simple instructions, they lied about it and then left me with a dirty apartment for my second airbnb guest. Specifically, Maid with Joy showed up an hour late for the job.

They then called to say that they couodnt find the lockbox to get the key. They apparently thought it was INSIDE the apartment gate complex. which would make no sense. You dont leave keys inside the place you are trying to unlock. They then immediately left for their next job (no surprise, as they were running very late). I told them that they had to go back ASAP, and gave them further instructions.

They told me that now they could only send one person rather than the two promised. Then, they contacted me to tell me that they found the lockbock but they key was GONE. WHAT?!? I freaked out, thinking that they key was stolen or someone has broken in. As it turns out there was no need for alarm. They key was there the whole time. How do I know? Because a mere 30 minutes later, my second airbnb guest had ZERO problem finding the key and entering the apartment. (And I confirmed with the first Airbnb guests that they had left it there at 9 am.) Because of Maid in Joy, this airbnb guest walked into a DIRTY apartment.

I ccontacted them frantically and told them they had to go back immediately. Guess what? Surprise, surprise. Now they claimed that the crew did not have any more time left to come back and clean, and they refused to find another crew. I had to ask my friend to go over there as a favor and wash the sheets and dishes so it wasnt completely gross. What happened with Maid in Joy? Did they give me a free cleaning? Did they apologize? NO.

In fact, the owner stopped returning any emails or phone calls, and refused to take responsibility for her crew (she actually said "I dont have any control over my crews' schedule.") My friend and I figure that the crew lied because they were running late and overbooked. The owner turned a rude and blind eye. Bottom line: DO NOT USE THIS SERVICE. Even We Clean America is more reliable.

Maid with Joy was terrible because: 1. They left the place unfinished. (Did only partial cleaning.) 2. They arrived with broken tools. For example: the bristles on the broom were 2/3 missing. Their sponges were old and ineffective. 3. They tried to get away with not finishing. Just one example is that they did a cursory wipe-down of the refrigerator but didn't clean a pool of brown sauce underneath one of the drawers.

It wasn't because they didn't see it because they cleaned the sauce that was underneath the neighboring drawer. 4. They wiped down the front of the kitchen drawers but left them dripping so I had to wipe them (and the floor) after the cleaners left. 5. I called them afterward to report the bad job and to ask them to send people to finish what they started, but they immediately got defensive, incredibly unprofessional, and had a really bad attitude.

I wasn't angry or rude during this call, because I simply wasn't mad. All I wanted was the cleaning job finished. 6. I even said I'd email photos to support my statements. After I emailed them, they went ignored. The rep at Maid with Joy implied that they were fabricated. First, I tried to explain that she was mistaken (that's just not something I would ever do).

And second, I said that the $150 job was not worth all the time and energy involved in photoshopping the many photos I sent her, and all the time I spent on the back and forth correspondence via phone and email. 7. I didn't even want a refund. I simply wanted them to finish the job. Maid with Joy refused to finish the job (even though they saw the photo evidence). 8.

In the end, after they refused to finish the job, I asked for a refund. They refused. I thought about reporting them to the Better Business Bureau. I wanted to keep others from being cheated. I chose to write a review on Yelp instead because I thought it would be more effective.