The driver in 'customer service first', Will is the team leader that rolls up his sleeves and jumps in to ensure smooth service. Keeping things organized in the office and head of design/branding, Janae is always looking for ways to keep our team strong and our brand fresh. Keeping the wheels of production going, Brandon has grown into the lead position, he has a positive can-do attituted, & is always expanding his fabric care knowledge. Our go to for keeping assembly/routes organized, Jonni pushes herself everyday, always looking for ways to improve the process and growing her role.
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Services
We're proud to provide the greater Seattle/Bellevue community with our complimentary pick-up and delivery service. We work with property management companies in condominiums and apartment buildings, businesses, and personal residences. Your order will be returned to your designated location with reusable garment bag and name tag for future orders!
Dry cleaning is good for your clothes, especially fine fabrics because dry cleaning solvents removes stains, body salts, oils and even dust. Stains usually set with age, causing embedded dirt in the garment that deteriorate fabrics faster. Also insects, like moths, are attracted to soiled clothes causing further damage.
Our solvents are Plant Based, they are not only superior in cleaning but are also halogen-free; do not pose a risk to air, water, human beings and soil -all while helping to preserve your garments. Get the most out of the lifecycle of your garments. Our specialty machines and detergents are specifically formulated to help preserve your clothes, reducing waste in our landfills. The patented Kreussler K4 system is a set of processes and solutions meant to be sustainable in all steps of manufacturing and use.
Our tailor can help with alterations as simple as button repair, to tailoring suits/dresses and everything in between. We pride ourselves in understanding garment construction, latest trends in fabrics and specifying individual tailoring needs. For pickup and delivery customers: simply place detailed instructions, for alterations/repairs, with your order. We will contact you to confirm alteration.
Reviews (10)
Maria
Jun 20, 2022
Nay S.
Jun 19, 2022
I used them to dry clean a rug that cost me thousands, over $6k. They sent it to a specialty rug cleaner. When I received my rug, it was ruined. It has large black marks all over the entire rug. My rug was in pristine condition before, it had no marks on it whatsoever - I just needed it cleaned because of allergies. I wish I never trusted them with my item and looked at their Yelp reviews.
They did not care that they ruined my rug and did nothing to fix it - zero customer service. I'm absolutely devastated because this was my mom's rug and she passed away so it is irreplaceable. RUN AWAY. Edit: I was told that they take 1 star reviews seriously and to reach out to the company - I've already spoken to managers about this and they do not care.
They've since edited their response to me. The business refuses to accept responsibility. I am disabled, was recovering from surgeries on both wrists, and could not even lift the rug to inspect it within their 12 day time period which I repeatedly told them. Additionally, I needed movers to move the furniture to be able to lay this huge rug down. There are no other factors that could have damaged the rug - it was wrapped in HELENAS PACKAGING the entire time from when I received it to when it was unraveled. This business ruined this expensive, irreplaceable rug and continues to dismiss it. Do NOT trust them with your items! Unethical.
They did not care that they ruined my rug and did nothing to fix it - zero customer service. I'm absolutely devastated because this was my mom's rug and she passed away so it is irreplaceable. RUN AWAY. Edit: I was told that they take 1 star reviews seriously and to reach out to the company - I've already spoken to managers about this and they do not care.
They've since edited their response to me. The business refuses to accept responsibility. I am disabled, was recovering from surgeries on both wrists, and could not even lift the rug to inspect it within their 12 day time period which I repeatedly told them. Additionally, I needed movers to move the furniture to be able to lay this huge rug down. There are no other factors that could have damaged the rug - it was wrapped in HELENAS PACKAGING the entire time from when I received it to when it was unraveled. This business ruined this expensive, irreplaceable rug and continues to dismiss it. Do NOT trust them with your items! Unethical.
Meli Willi
Jun 18, 2022
Marilyn Weissman
Jun 02, 2022
I have used Helena's for years, mostly while I lived on Queen Anne. We moved to Leschi and I tried a couple of closer dry cleaners but they weren't close to Helena's with regard to the ease of use and of course delivery. THis makes it possible for me to still be a loyal customer. At times I drop off my items when downtown but they always deliver back to me. Oh, and the desk people are so kind and attentive.
Ron Leamon
May 28, 2022
Tammy Jett
Apr 21, 2022
Amanda Strong
Apr 14, 2022
K. M.
Mar 27, 2022
Karin Soyama
Jan 28, 2022
Literally everyone that I've ever interacted with at Helena's for the past three years has been so wonderful! To the point that it's a running thing between my partner and I. Like when I meet the driver at our lobby, I'll come back up to our place and my partner will ask, "Were they awesome?". The quality, consistency, and communication is always top-tier! Highly, highly recommend!
Deborah Veronique
Dec 23, 2021
