Hagopian

My rug was cleaned to perfection! Stains were gone and entire rug looked new and revitalized. Thank you, Hagopian! It had been more than a few years since I had the rug cleaned and you did an excellent job! I highly recommend. Service: Area rug cleaning

We had an antique rug repaired and cleaned and it turned out beautifully. We are very happy with the results. We can recommend Hagopian without hesitation.

They did a fantastic job! The rug in question was in rough condition, it was returned to me better than I had expected! Service: Area rug cleaning

We dropped off our handmade wool rug and had a great conversation with the two gentlemen working there. Our cleaned rug looks great now that it's back in our home. Service: Area rug cleaning

Hagopian does a beautiful job cleaning rugs and they keep you informed about the process. Very Happy with their services. Services: Area rug cleaning, Pet stain & odor removal

Our beautifully cleaned and repaired rug was returned almost 2 weeks early! Service: Area rug cleaning

They went over and above service to get my rugs back to me in time for the holidays! Wonderful company. Mohammed really cares about customer service! So awesome. Thank you so much. Services: Upholstery cleaning, Area rug cleaning, Pet stain & odor removal

Very pleased with how my rugs came out and the excellent service I received from Mohamed. Thank you very much! Services: Area rug cleaning, Pet stain & odor removal

Hagopian has cleaned my area rugs for nearly 30 years. Obviously, I have been a satisfied customer. Last cleaning I thought the charges for my 4 kitchen runners seemed a little higher than usual. Made the payment and then received a copy of the charges. There were 4 separate charges of $15 for "disinfecting". No heads up; no notice of a change. I'm re-evaluating my relationship with Hagopians.

Complete renovation of an antique rug. Such good care and excellent appearance. Never thought the rug was salvageable. Service: Area rug cleaning

We had two family heirloom rugs that needed cleaning and deodorizing; handmade around the early 1900's - very special to us. We couldn't be happier with the quality of cleaning and how fresh the rugs now are. Highly recommend them. Service: Area rug cleaning

Three cushions were cleaned for multiple water stain spots Cannot tell that they were ever there now And with the holiday overload they still got them to me in time as I was entertaining and could not be without coach cushions! Thank you so much

We called to see if our rug was ready. We were told it would be at the store the following day but it was not. When we went in the next day we were told they would call us when it came in it must have missed the truck. They sent a text to our home phone which we don't have texting on. I had to call them again to check on our rug. Next time I'll just go somewhere that wants business.

Cleaned a flokati from Greece - my husband's prized possession! We are very satisfied! Service: Area rug cleaning

Hagopian always does an outstanding job. They focus on doing the very best they can with every rug brought in. Services: Area rug cleaning, Pet stain and odour removal

Professionalism and great customer service skills with more than a little talent to their craft. Well done and very happy with the 4 carpets that needed cleaning and repairs. Service: Upholstery cleaning

Hagopian was very easy to schedule and kept me up to date on their scheduled. I had them do 3 bedrooms for carpet cleaning and also cleaned the vents. I was happy with both services provided. I would recommend them to friends and family.

I have taken my family heirloom rugs to Hagopian for decades. They always do a superb job cleaning my rugs and their repair work is top notch.

I just picked up my rug from the Ann Arbor location and want to call out the excellent customer service I got from Mohammed. He was consistently courteous, professional, and promptly communicated with me on my questions. He demonstrated to me that this company is committed to long-term relationships. I highly recommend them.

I was EXTREMELY pleased with the repair to my antique oriental rug. Both ends were frayed and the repair is un-noticable. The cleaning has made the colors so much brighter too

Marvelous. I cannot say enough wonderful things about Hagopian. Top shelf service from pick up to drop off. I highly recommend them.

I just picked up my carpet today and I am thrilled with the results. I had ruined a Persian carpet by putting a plant on it that leaked through and left me with a moldy carpet and a huge hole. I really didn't think there was any hope, but after they sent the carpet for an extended stay in Egypt, they repaired it to perfection. I found the entire process very professional and I highly recommend Hagopian, in particular Mohamed Elshetany gave excellent service and advice.

It's not the local store's problem but Hagopian can't seem to find my small rug that I dropped at the beginning of August, was due back by the end of August, and now-mid September-isn't back from the Oak Park cleaning office-which can't seem to find it. (Later today) They found it-it was mistagged. Then it was sent to the local store. It came back with a dirt mark on it which I can't tell if it was there and they couldn't get it out or other. But I won't use the service again.

I took a rather simple rug in to be cleaned. When I dropped it off I was told that it would need a disinfectant treatment and ScotchGuard treatment, which would have nearly doubled the $100 cost. I said that I would pass on those. Just before time to pick up the rug, I got a call saying that there were stains on the rug that would need to be treated for $95. Again, I told them that I could not afford the additional cost.

The total with the proposed extra costs, if I'd agreed to them, would have approached what the rug was worth. This company seems to have a policy of selling up. I found them to be very misleading in their description of costs.

I brought in a couple of rugs for cleaning and was "treated" to a version of customer service that I can honestly say I have never experienced before. The man in the store was rude, even downright contemptuous. His manner was disdaining from our initial greeting, but after I declined to have my rugs repaired as he recommended and only opted for cleaning them, he became openly hostile.

He apparently cares a great deal about rugs. too bad he doesn't care for the customers who bring them in. I happily took my business elsewhere and recommend to everyone that they do the same.

A few years ago, I brought a rug to Hagopian for cleaning. It had a black stain. I come back to pick it up, and they say the stain can't be removed. I'm bummed, but I somehow manage to endure. I look irritatedly at the stain for years. Today carpet cleaner comes to clean my whole house. He sees the stain. "Do you want me to get that out?" he says. He has the stain out in less than five minutes. He charges me $10. Hagopian charged me at least three times that to do nothing. Not a fan.

Truly poor service at this place. My first impression of the interior was disgust. The counter and keyboard to the register were absolutely filthy. I didn't even want to sign the credit card receipt. The guy at the front desk didn't seem interested in speaking more than two words to me. But I thought, hey, I'm getting the clean 1, get 1 free cleaning, so I guess it's worth it.

It took them over a month to call me to tell me that my rugs were ready for pick up. (I'll admit, the message that was left for me was very pleasant, but it sounded like it came from corporate and not from the Ann Arbor location). Because of their crappy hours, I went during work today to pick up the rugs. I went in to an empty store. I stood there for about 4 minutes, seeing no one--no note on the door, no bell to ring.

I went back out to my car to get my phone to call the store. Still no one picked up. I realized after about 10 minutes of waiting to see a human being that the guy was in the bathroom. He finally came out, didn't apologize for my wait, then rang me up at the dirty register again. I will say that he very nicely offered to take my rugs to my car.

Fast forward 3 hours later to when I get home from work, ready to unroll my rug only to realize that he gave me the wrong rug. So now it's back out to the dirty store during the crappy hours to hope they haven't given my real rug away to someone else. Save your time and go to a different location.