Oriental Rug Care

This is going to sound funny but yesterday i was a customer for 10 years and today i became the owner because i believe in this establishment and will add my experience to make it meet and exceed everyone's expectaion

I was amazed with the excellent service I was given by Oriental Rug Care staff. I sent my rug to be cleaned and came out like brand new. Definitely recommending this place to my friends and anyone who needs this type of service.

Great service and great attention to detail. The staff is honest, hardworking and knowledgeable. They look out for the customer's well being and work in a transparent way. Overall it was a great experience. The owner has been working over 40 years in the business and I'm inclined to say there is not any situation that he is unable to solve. I'll be doing all my rug and carpet business with them and will greatly recommend everyone to do the same.

DO NOT GO HERE! ITS A SCAM! They just rolled up my rug never cleaned it, called me in 2 weeks to pick it up all for $80. The stain that was on it was still there, not even faded a little, and when I unrolled it to laid it down and a pile of sand came off it. I wish I could post pictures. Go to another place don't waste your time and money.

Reliable in that the phone was answered & they showed up, took my 2 rugs and returned them. I don't believe they even cleaned 1 rug the fringe is still 100% dingy & it looks no different at all. Since they advertise with a posted photo and sentence pertaining specifically to how much love they put into it & show half was dingy and half was white, you can see how I had expectations.

The other rug was improved. Debbie was great on the phone. Except for her, the Customer Service was this: They picked up in west Broward late afternoon w/one more stop b4 going to east FL. I found out that night I could have bought that 2nd rug new for less, & texted at 7am called at 9 asking them to not do that rug. They said too late already did it. (ya right) instead he gave me a discount. Mattered not much, just enough to loose a customer.

You had me once, I will not call again, & I have one more good rug to clean next year. I am a loyal customer when treated well. Unless they have a midnight shift crew it was impossible for them to have cleaned that rug in that time frame. They could have cleaned the one with the dingy fringe & brought back the other one & I would've been happy. I bought new scissors to cut off most length of the still dingy fringe. That's the color it is- no, not buying that one either.

Very disappointing experience. I brought our oriental rug into be cleaned with this place. The rug came back the first time and it didn't look any different before I had brought it in. So I sent it back and when the rug was returned once again, it still didn't look any better than it had in the first place. Not to mention, the tassels on our rug all started falling off! We find them around the house everyday now! I am so disappointed with this service. It was also a headache finding a good time to pick up/drop off with their limited hours.

1. Joe and Debbie are totally professional and a delight to work with. 2. Pick up and delivery and reinstalling was excellent. 3. Most important is the quality of their restoration.my 20+ year old Persian rug had been showing it's age. Now it literally looks like the day I bought it.showroom quality. Seriously.you can't do better than using ORC for your rug cleaning and restoration needs. P.B.

Not worth the cost and my wife and I believe our rug was not properly cleaned. Pay a premium for service and find residue, crumbs, hair and fingernail clippings on rug. I politely explained over the phone and they agreed to clean again. When I showed up to the business I was encountered by Joe who immediately became very aggressive and rude with me and said "look at me!" I was appalled by how rude and unprofessional he was.

He didn't even examine the rug upon return, but rudely insisted I was wrong and explained how they have been in business for 33 years. I left my rug anyway to be cleaned again. I returned days later and picked up the rug. One of the employees showed me the rug but I just wanted to sign the paperwork and leave the facility. Upon arriving at home my wife and I examined the rug and we found debris, hair, and crumbs. We do not trust this business and we do not think they are professional. If you need your rugs clean then find another business. This place is terrible.

Very pleased with the service I received! Brought in 5 rugs including one that had a corner badly chewed by a dog. All 5 were cleaned beautifully and the repair on the damaged rug was beyond my expectation. Thankful to have found this company and so close to home. Thank you!

THIS COMPANY IS HORRENDOUS! Not only do they take your money and never touch your rug, they are Liars and offer false resolutions. When I called to let them know they never touched the rugs**** (I know this because I used washable maker and made markings on the rug; discreet markings, I have used this technique for years with other companies and I always get it back completely cleaned.

Unfortunately that is not the case with this new company I chose to use due to my usual company not having any openings.)**** Joe immediately yelled at me saying it's impossible for the rug to not be cleaned, and continued to be defensive as I remained calm (I recorded the horrible phone conversation) I said Joe if you can stop yelling at me, I know the rug was not touched because I used washable marker, not only are those markings still there, there are still my daughters little foot markings where she walked that are still visible; Which you can see in the photos below.

As a manager and a representative of the company, Joe could have remained calm for one, and secondly he could of said he has no problem coming out and cleaning it or offering a refund. Instead he hung up on me. I called back to speak to the Owner of the establishment and both Joe and Debbie said they do not know the owner at all. So it was up to me to find the owner if I wanted to get this problem fixed.

So I did some research of my own and found the owners email. Just to see if both Debbie and Joe lied to me, I called using a different phone and asked to speak to Bill Thornton, Debbie immediately answered saying he is on vacation! I mean these are the type of people who have worked here for 35 years! I'm absolutely horrified by the employees representing this place. I figure if these are the people you have working for you, you as the owner must be the same. My only hopes now are to revoke the charges made with my bank.

We have had 2 large hand made Oriental Rugs picked up cleaned and delivered back to our home in Palm Beach Gardens TWICE this year. The expertise in cleaning and care taken is the very best, as a giant bonus is the polite personal staff from The receptionist to the 2 great delivery men, who came with masks on, to protect from the Virus and Their neatness in covering their shoes, not to mess up my floors. We couldn't be any happier

Yep the reviews are right. We recently moved from the Virgin Islands and my beautiful Moroccan and Italian rugs were musty, moldy and sandy. They are one of a kinds, that I picked out on our travels so I was a little nervous to have them cleaned. Joe, the owner was SO nice, very professional and my rugs came out AMAZING. The colors are revived and they look stunning (better than when I bought them lol).

I also have a VERY sensitive nose and they smell perfectly clean. No strong soap/fragrance scent and I smell NO mold at all! Absolutely worth every cent and the fact that the owners are such nice people is a huge bonus. Don't hesitate to take your rugs here. My cats are also very happy to have their rugs back without mold, which they're allergic to. The first image is before and the other are after.

We just had 13 Oriental rugs cleaned and were totally satisfied - they look terrific! From the technicians (Kamar and John) who picked up and delivered to the front office (Joe and Debbie), everyone was professional, informative, and friendly. Strongly recommend them.

I've trusted Oriental Rug Care to clean and repair all of my Persian carpets for years. I've watched the hand-washing process and spent time with the folks at the shop. They care about the service they provide and treat their customers like 'family'. My rugs come home clean, fresh, and with any repair needed to make sure they last many lifetimes.

Oriental Rug Care FL did a great job. Very good service. Nice people. I recommend them.

I was impressed from the very beginning. The entire process from scheduling the 1st initial evaluation-quotation to delivery of my newluly cleaned rug was seemless and almost (sadly) un-heard of in So. Fla. My rug looks better than ever before! Isaiah and Ariella are wonderful to work with.

OMG! This company came out, gave an honest assessment, picked up the carpet, and when they returned the carpet looked brand new! My carpet had not been cleaned in years and when returned the colors looked so rich! and smelled clean. I could not be happier with the quality of work and service. I will be a customer for life with this company because they are honest and do amazing work. Robert Calamia

Love this place there work is amazing it's a pleasure doing business with oriental. There customer service is number #1 at oriental. Will continue doing business with this great company.

We have a beautiful Bukhara rug that had a large stained area caused by our dog. We thought we would never have it repaired and considered cutting the rug and removing the stained area. We took it to Oriental Rug Care to have it cleaned and we discussed our options. The young men working there said they would try and repair the rug as well. When we picked up the rug we could not even see where the damage had been. It was also the best cleaning job we had ever had on this rug. If you need your rug cleaned or if its in need of repair check this business out. You won't regret it!

I have been using Oriental rug care for years and it just occurred to me that I never wrote them a review. I have to say I am a very happy customer of many years and I have many rug coaster collections to prove it. I have a runner that I bring into the plant yearly and the larger ones they pick up at my house at no charge. All my friends also use them, what more is there to say about a well run company like Oriental rug care. About the coasters, each year they have a rug coaster collection made and they give them away as a gift

I was recently visiting my mother in Florida and noticed how dirty her antique rug looked. So I decided to have the rug cleaned for her as a gift. After looking through the net and verifying that their address was real, thank god for G- Maps. I decided to hire this company. The driver David was very pleasant and new the name of the rug, which I still cant pronounce.

The rug was returned in a weeks time. I have to say I am very happy with the cleaning and the service. In Iowa we tend to be more trusting, my moms neighbor told me I need to copy and paste the business address into google I am told in Florida there aren't always happy customer stories, besides the one I am reviewing now.

I'm returning client, had to drop off my rug because my dog love how clean it was and decided to pee on it. Very recommended rugs Cleanng. Omar is very helpful.

These guys are the greatest - Omar is a pleasure to work with! My a Persian rugs are very precious to me and they did a great job. Ready when promised who could ask for more.

I can't say enough good things about their service. I've brought several of my area rugs for cleaning to them and consistently they do a high quality job and welcome my business with high professionalism. They're definitely the best in the area. I highly recommend them.

I was recommended to this company and I'm so glad. I brought them a 15-year-old rug that they washed by hand and brought back to me in perfect brand-new condition. I couldn't be happier with their service and their price and I am happy to refer them to all my friends. Great service and workmanship at a fair price.

Disappointing! Undeserving of a one star review. Highly unprofessional, dishonest, unreliable, and a complete aggravation. My rug was not repaired, but damaged as a result of their mishandling when cleaning. When I spoke with the plant manager regarding the damage, he argued the sales person who picked up my rug should not have offered to repair it. Overall, poor customer service with managers throwing team members under the bus. Pls find a reputable and qualified rug care specialist elsewhere. This is not it.

I recently hired Oriental Rug Care to clean my rug. My rug was way over due for a cleaning and I knew a carpet cleaner couldn't clean it well enough to make me happy, so I called Oriental because I was referred to it by a neighbor. They picked it up, and returned it to me, in less then a week! When the driver rolled it out I was shocked it was really mine!

It looks like new, all the spots, wear marks etc were gone! I couldn't believe it, they totally exceeded my expectations. I've become so accustomed to getting poor quality work in south florida, but I am very happy and highly recommend this company!/

We had a very costly 12' x 15' area rug cleaned after a water leak from the apartment above us. We went with Oriental Rug Care because they were recommended by our building's mgmt. office. We didn't shop around for price. The men arrived on time, were very nice, explained a few things about the cleaning process. We also showed them a 7 x 11 (cost ~$150) area soiled rug purchased from Bed Bath & Beyond.

They said they'd clean that as well for the same price. Rugs came back on time and looked great. We then gave them two more very expensive 5 x 7 area rugs, which also came back on time and look more beautiful and fluffy than I remember them when new. Only little disappointment was that they scheduled the return delivery of those last two rugs for 3 - 5 PM, but they called at about 10 AM to say they could be here in 20-minutes. Fortunately we were home and it worked out nicely to have them early in the day rather than later, but that really shouldn't have happened.

I suppose if we'd not been home they would have arrived at the scheduled time. Overall we're 100% Pleased. BTW, they gave us four little oriental rug drink coasters with the pickup of the first two carpets; very cute. We asked for eight more, which they remembered (!) to bring along with the delivery of those two carpets; a smart business move.