Russell Martin Carpet & Rugs

I cannot say enough about how great everyone here has been. I first was in contact with Rebecca, her knowledge & expertise in helping us is remarkable. We did a new runner for our renovated staircase and area rugs also. Terry came out to install and it was perfection. The padding they use is remarkable and the cushion you feel walking up the stairs is wonderful.

We are beyond grateful and happy for all that they have done. They also have very reasonable prices for the quality of work that you get. Thank you again to the team at Russell Martin carpets, we are just thrilled with our end result.

I had my carpets cleaned by Russell Martin because I heard great things about them. I paid over $250 for a small 2 bdrm townhouse. when the carpets dried they were stiff and hard! I thought maybe if I vacuumed a few times it would get better. It didn't! I called to talk to someone about it and I got "what's your carpet fiber" what? It doesn't matter I've had these carpets cleaned last year by another company and this didnot happen! Someone was supposed to contact me today by email. Nothing! Very poor customer service! The technician was very nice I might add.

Angelo and Dale did a great job installing the carpet. They were careful with the moving of the furniture, and courteous. Stacey was great with helping us choose the carpet. A wonderful experience.

I felt I had to my pleasure after the wonderful service I had been given from the company. I appreciate the hard work to find creative solutions to various problems that came up during the work. I also appreciate the fair price I paid. The workers were extremely polite and patient. They did a great work. Highly recommended to all.

Russell Martin is the only place to buy carpeting. Angelo and Dale did a great job of installation, and when our dog messed on the carpet, they recommended Russel Martin to clean the stains. Easy to do businesses with, I would highly recommend.

I scheduled a carpet cleaning with this company in the middle of August which was supposed to happen in early September. The owner visited our site and never called back. When I called their business a full 6 weeks after my first call they told me the owner could call me back next week. infuriating

Extremely helpful staff and outstanding selection of carpet.

Their carpets looks amazing lots of different types of carpet you can choose from!

Russell Martin Carpet came through again for our family. I have used them since 2007 starting with our first home. What sold me then was their selection, but most importantly service. I got to know the owners Rae and Dave and over the years I have gotten to know all the employees from installers, cleaners to in house employees. I am now also enjoying the 2nd generation owners, Sam and Rebecca. I trust them all! Love that Russell Martin continues to put the customer first.

I have purchased carpeting many times for my older home since I bought it in 1978. I have also used many different companies from small independently owned stores to big box stores. None have compared to the selection, service or pricing I have received from Russell Martin. The measurement appointment was fast and I received the quote the next day.

Their installation team, showed up when they said they were going to, worked quickly and did a total clean up when finished. I had a pool table that needed to be moved back and forth to install the full basement carpeting and they took care of it with ease and no complaints. I have used their services for three separate jobs now and would highly recommend them.

I've used Russell Martin for years and was always satisfied with their work. Unfortunately, I will never be using them again. I called to make an appointment and requested the cleaner wear a mask in the house (which they should be doing anyways). The person on the phone responded with, they don't do that and suggested I call another company. Calling another company went without saying.

I cancelled my appointment with Russell Martin and made an appointment with Koshgarian, who of course said they would wear a mask in the house. If the health and safety of you and your family is important, do not call Russell Martin. Because apparently, it's not important to them. Or their own employees, for that matter.

The new carpet and flooring in my upstairs looks amazing. They were patient with me while I worked through the options. The installation was quick and pain free. I would recommend Russell Martin to everyone.

I brought in a 1970's Belgian-made wool area rug for cleaning. Beautiful cleaning job. The rug feels lovely under foot, and the colors are true. It was back in a week as promised. Wrapped in paper so it stayed clean in my car. I will bring other rugs there!

If you need your carpet repaired or cleaned look no further. They are not kidding when they say they can make your carpet look brand new! My carpet is ten years old and started to buckle. Two very nice professional guys came out to give me a free estimate. (Elvis and Hector:) They fixed it to perfection in less than an hour! The next day I had it cleaned and Kai came out to do the wonderful job.

They show up on time and even call to say how long it will be before arrival. I can't be more pleased. If I could give ten stars I would! I was actually going to get new carpet! It looks brand new! No need! Also the price for everything was more than reasonable.

We have been with Russell Martin for probably 40 years - since they opened in the home on Jefferson. We continually rate them as "five star" providers for product and service. We just completed a recarpeting of our upstairs. We complicated their work by needing to schedule four installs, so we could clear bedrooms one at a time. As they always are, they were flexible, courteous, timely and complete.

For the first time ever, we had what we thought was an issue with the stair install. We had them in to review. Thet acknowledged that the work didn't meet their standards and promptly replaced the work. They are the best. They have earned this recommendation and they proved it by their actions, time and again. Thanks.

Such a great experience working with Russell Martin Carpet & Rug. Rebecca came out to measure and gave us some great ideas for a large living room rug and runner on the stairs. She then picked out 20+ samples for us to take home and we chose some great options. Delivery and instal was very smooth. 3 weeks after getting the rug, my dog got nailed in the face by a skunk.

My wife didn't realize it immediately and said dog rubbed his skunked covered face all over the new rug. We had Service master out the next day to clean it and run some ozone machines but we had zero luck as the smell was still there 10 days later. I ended up calling Russel Martin to see about rug cleaning and the guy I spoke to informed me that they have services for this.

Wish I knew that 10 days ago! They came by same day to pick up the rug and cleaned it multiple times using their deskunk formula. The rug was deliver a week later and they even knocked off 30%, likey out of pity. Such an amazing company and would absolutely use it again when we carpet our bedroom and possibly basement. Check this place out!

The only place I trust for our carpeting and rug needs. Personal attention every time. I just had my carpets cleaned by Chris and he did a phenomenal job! They never rush and always do a quality job. In addition, you always see the same employees year after year. That says a lot!

Wow! My wife & I had our carpets cleaned by Russell Martin yesterday, and we couldn't be happier with everything! The lady that answered the phone when we scheduled our appointment was very nice & professional, they were actually a little bit early when their truck pulled in our driveway, and we were so pleased with Maria F. (who did a fantastic job on our carpets & steps) that this morning we're calling the owner with a compliment as soon as they open!

Very poor, rude customer service over the phone, especially after hearing we only needed the carpet in a small playroom cleaned. Apparently small jobs aren't important to this company.

I highly recommend Russell Martin! The team is incredibly knowledgable, extremely helpful and very nice - it's so easy to work with anyone in the store. Over the years Rebecca, Kate and Stacy have helped us purchase multiple custom area rugs and runners throughout our main floor as well as carpet for our stairs. Each time they provided us with sound advice, directed us to rugs that will wear best for the particular area and at a price point that kept us within budget.

We absolutely love everything we've purchased! There are no hidden costs so we've never felt nickel-and-dimed to death as we had at other stores. The delivery and installation team is just as helpful and professional as those in the store. We are repeat customers and at this point we don't feel the need to shop around because we are confident that we are getting the highest quality product at the best price at Russell Martin.

Spectacular! This was our first experience with Russell Martin, and we could not be more pleased with the results. Our project was to carpet the entire upstairs - 4 bedrooms and hallway. The Karastan carpet is beautiful, and feels like silk between my toes! Not only were the installers professional, friendly and fast, but they seemed to truly enjoy each other and their work. It really showed, as the finished project and workmanship was seamless. We will definitely be repeat customers for our downstairs project in the near future.

This place is fantastic! They worked diligently with us for months to figure out the best solution and price for the second floor of our home. They provided a lot of advice and came out several times to view and measure our spaces during our renovation. Great selection too and service with a smile!

Russell Martin has been caring for our carpets for years. And I say "caring" because it's not just cleaning. They take great care in their cleaning to protect the lifespan of the carpets and they also protect my furniture as well. I've had excellent service from Russell Martin and recommend them highly!

Great customer service and installation. They made it easy. Working with us step by step making sure we got the right carpet. Then the guys went above and beyond doing the install. Moving the furniture and putting it back in place. If your looking for a Quality company they're your choice. Thanks -Vern -

I've purchased four rooms of carpeting and one custom runner from Russell Martin. I have been very happy with the product each time. For me, the customer service that happens in the choosing and install are always great, but when unexpected messes happen, that's the best part! I've had Paul remove toner and pet stains, and today I woke up to a poinsettia that had been dragged through two rooms leaving a disaster of dirt and mud. Alex came over and in a short amount of time cleaned everything as if it never happened. (Thank you Alex!). Shopping locally makes a difference.

I've tried several carpet cleaning services in the area, used Home Depot machines, bought my own machine. After using Russell Martin service, I won't use anyone else. They're a little higher priced, but better than the any of the other places.

They (Alex, specifically) cleaned our carpets today. They were horribly dirty and stained before he arrived, much cleaner afterwards. They were far better than I expected I will use them again.

The team at Russell Martin has helped us to extend the life of our carpeting in two homes, spanning over 30 years. They have maintained a new carpet look and feel for all these years, with white carpeting, two children, and two dogs! When it came time to replace our carpet, they were my only choice. We did not shop price because we knew that we were buying value, quality service, and ongoing support in the future.

The Martin family really knows the business, you can tell the difference! We give Dave, Rae, Kate, Stacey, and the installation team of Terry and Dale our highest recommendation! From advice on design selection to proper care of new carpet, you can't beat their service. They are 'as good as it gets'. Georgy and Jim Olivieri

We like to do business with locally-owned companies so we've taken small rugs to Russell Martin in the past and always got them back rejuvenated. This time they saved us in an emergency and I can't say enough about their responsive and professional service. Ten days before a house-full of out-of-town guests arrived for Thanksgiving our water heater broke, flooding the lower level and ruining the carpet.

We called Russell Martin and they came out to survey the situation the same day. The showroom staff identified carpet choices we could get in the shortest amount of time, and they reshuffled their installation schedule to install our new carpet before the weekend so we could prepare for our guests. The installers did a wonderful job. We also had the upstairs carpeting cleaned and the cleaner lifted all the furniture onto little blocks and thoroughly went over the carpet. It looked great when he finished. All the staff introduced themselves and clearly explained process, pricing and results. WOW.

Terrific local business! They cleaned a chair for me after it returned from an upholsterer smelling like cigarette smoke. They did a wonderful job and I would definitely use them again. Very professional, timely, and high quality service.