Attic Guys

This was the worst experience ever. I needed my attic cleaned out and Michael convinced me that would do a fabulous job and only in one day. After 4 days of them coming. broken equipment, running out of gas on the vacuum and several delays throughout the day. Even all my neighbors questioned me on why it took so long. Never again.

I woke up one morning to find maggots dropping out of my can lights in my kitchen. So that was fun. I immediately realized something had died in my attic and there's no way I'm going up there so I started to call around, I spoke to 4 or 5 other companies before I finally found Michael at attic guys, Can you believe the other companies were happy to make me an appointment 5 to 7 days later, even after explaining to them there's maggots dropping from my ceiling. Michael heard my story and came within an hour and saved me. It was a nightmare out of a horror movie but the Attic Guys knocked it out of the park! Thanks guys!

Attic guys are a great company. We got lucky to have David, OG and Skip replace our insulation. Not only did they do a great job they did it in 90 degree weather! They were respectful and clean inside our home. Thanks guys.

UPDATE: On December 14, the following day the office sent someone to fix everything. Thank you. ON On 12/2-12/3, they came to clean, sanitize and replace insulation and cover all the open areas that rodents were getting in. Here is a list of things they did not finish 1. My surveillance camera shows that mice can still come in because they did not seal all the holes they said they would cover. 2.

Two of my recessed lights in the kitchen got loose while working in the attic and were unable to connect them back. 3. While working in the attic, they disconnected my furnace/home heater. And since December 3, 2021, I have had no heat in the house. I'm in my 70's and without heat at night is very painful for my arthritis. I have been calling every day, and no response until this past Friday, 12/11.

A man called me and said, "I have a miscall from this number, " I told him all that needed to be fixed, and he said he would get someone out to me on Saturday 12/11/2021. No one came or called. Today 12/13/2021, I have left three messages and no return call. I guess my next step is to stop payment with my credit card company.

They are rip artists and their work sucks! Your going to tell me to throw my furniture away and they didn't even secure the screen they used to seal up openings. I literally just pulled it out! Whack!

I had an estimate done by AG's back in May. The sales seemed personable and knowledgeable. I decided to wait till next winter to have my attic cleaned. So recently I discovered the sales guy forgot to turn off the light switch up in my attic so its been on for over 3 months 24/7. I called AG's a few days ago and no one answered the phone so I left a voicemail explaining what happened and asking them to send someone out to climb up in my attic to shut off the light.

No one ever returned my call which to me says" we dont care" Because I am old and disabled I now have to pay someone to come over and shut the light, not to mention the electricity cost. Gload I didnt use them.

The worst company to deal with. Horrible customer service and no regard for the needs of the customer. First attempt at installation of insulation one of the installers didn't show up so they could do the install. Second attempt the installers arrived but with the wrong material. Dealing with Ashley and Madisen was horrible. Ashley was rude and could have cared less about the inconvenience caused.

When I asked to speak to someone in management she told me I was not allowed to. Now I'm being told I can't have the installation completed for six months. Again when I asked to speak to management I was told they were not available. This company has no regard for the customer whatsoever.

I own a roofing company and get asked about attic cleaning often. I'm so glad I found the Attic Guys. They make me look good every time I refer them.

Attic guys provided friendly, professional service in the installation of insulation and an attic fan at our home. Brian, Dave and Bruce all worked very hard under hot attic conditions to complete project details to our satisfaction. The Attic Guys were quick to respond to my initial request for a quote and provided good communication in providing a clear contract and work scheduling details. I recommend them and have already recommended them to a neighbor in need of attic insulation replacement.

The crew that came to my home were very courteous. They made sure I knew what was going to happen at every step in the process. They covered the floors, doors and walls to keep the dust at a minimum. They worked hard and were finished much sooner than I expected. When the work in the attic we need is done I will use The Attic Guys to reinstall the insulation

Called this company to inquire about their services. Had other quotes, finally settled on this one. Services done today, arrived on time! Kyle and Brian set up and finished by 1pm. And in between all that they had to do ( clean ) & install new insulation there isn't a trace of them ever being here. Both men were professional, courteous, friendly and did an EXCELLENT job! I would highly recommend them as well as this company! Save yourself the headache and hire them! Happy Monrovia resident

Terrific company. I had a huge mess in my attic of disgusting old insulation and ducting, I was looking for a company to clean up and replace everything. I got numerous bids but I felt these guys were really up for the big job that I had. They finished the project in just two days and did an immaculate job of cleaning up my house. Brian was managing the project and was a great communicator and if I had any questions or concerns he quickly addressed all of them. I would highly recommend this company to anyone! Prices are great for the high quality job that they do!

Did sloppy job last month and installed a new insulation incorrectly. They missed many areas and did not insulate under the HVAC unit. Cleaning was done poorly and still many areas with old rodents dropping Promised I will receive insulation rebate, but the City refused because they having issues with BBB firm. I would not recommend to anyone

I've had issues with my ac for the longest time. Even with the new ac system, airflow to the second floor was weak. The attic guys removed the old insulation, replaced the ducts, put a attic fan, and installed new insulation in two days. The airflow was definitely better but one of the rooms was still not getting enough cold air. Bruce came back to assess the issue and suggested creating a more direct pathway to the room that wasn't getting enough cold air.

He came back few days after and executed it beautifully. No joke, I have to wear a robe because it's too cold on the second floor. Definitely recommend attic guys for their great service and work!

Prompt, polite, hard working problem solvers. They arrived early and worked very hard in extreme heat. They cleaned up after in addition to cleaning entire attic. We certainly expect results from doing the insulation, but it won't be because of them

Came to give estimate. Knocked their ladder into my staircase bannister and it took paint off which I will have to repair. Also, got dirt all along the right stairs bannister, including grout. Don't know how they managed to make such a mess on my right stair bannister but I wouldn't trust them to do any work on my home.

The team did a great job. They were on time, friendly and professional. They left our home clean and cleaned up and hauled away all the mess. Alfredo did our estimate and was on time and promptly got us our estimate. Linnell and his team did the work. We couldn't be happier with the quality of their work. Thanks Attic Guys. Awesome job

So update, back in 2017 after a month had passed we started smelling a dead rodent in attic crawl space. We called them back they came out like next day or two. We knew where to send the service guy due to the smell, he was up there for maybe ten mins. He found the dead rodent he had it sanitized where the carcass was and had the carcass in tightly sealed bag.

They had missed this one dead carcass from the first service time. And no charge cause of awesome guarantee they have. After the last time Attic Guys came through we never had an issue with rodents again. Awesome work guys! At the end of 2019 we sold the house and passed inspection in regards to pests and rodent free!

Hired Attic Guys to remove old insulation, rodent proof, and add in new insulation. TL;DR: would use attic guys again despite minor install issues. Extended version: The Good: Attic Guys were by far the most communicative of all the groups I got bids from. Day-of the workers showed between their start-time window and did not waste any time prepping the house to minimize mess.

The prices seemed fair when comparing comps and were flexible for scheduling which was appreciated. The Bad: It was pouring rain when the installation was finished up so I did not get to inspect the outside as much as I normally would have done. Once dry enough to get on my ladder and inspect the work from outside I noticed two areas of concern: 1) some of our soffit vents were covered by blown in insulation which can restrict air flow and mess up the whole install and 2) one area where there was not sufficient rodent proofing.

We put a call into the company (12/27/19) to fix these issues. I am hopeful that Attic Guys will resolve the two complaints listed above in a timely manner. *Edit 1* We are scheduled for an attic recheck for 1/1/20 between 10 am - 1 pm. It is currently 1:04 pm and am still waiting for the call that a technician is on the way. *Edit 2* On 1/2/20 and no one showed up for the follow up appointment.

We ended up calling Attic Guys and leaving a message in regards to it. I suspect someone from the scheduling office forgot that the company was closed for New Year's day? I later recieved a generic email about rescheduling and after calling and talking to Bethany, the scheduler, and it turns out that our appointment was set in the system for 1/1/19 which is why no one showed up for the original appointment. Oops, totally understandable though. *Final Edit* On 1/5/20 and David and his crew showed up for our attic issues recheck. He was prompt, a fast worker, and fixed my issues. I am now satisfied with the job done.

Excellent work, and the price was the lowest. I got the "attic fan", insulation and radiant barrier installed. The workers were professional and were able to answer all the questions. The ladies who answers the phone are knowledgable. Overall service was a 5 star.

Wow! Attic Guys took on my project with a large team of very respectful young men. It took them nearly one week to finish with: Radiant Barrier, Insulation and attic ladder installation. After everything was in place, like with any big construction project, there were areas which needed to be touched up (mainly all from the nails put in with the original construction of my home for the plaster on drywall ceilings) due to the pressure of the staple guns.

Every item was fixed/repaired to perfection! Alfredo was my initial contact and continued to supervise this entire process and was very conscientious about finding anything that needed to be addressed and made me feel very calm that everything would be done right and it was! David is the man Attic Guys sent out to not only install my ladder, but to repair/paint/etc. anything needed and he is fantastic with his ability to make everything look terrific! Attic Guys, thank you again for your work done. Well worth the money and I give you my total thumbs up!

We bought a new house only to discover abundant rat droppings in the attic that evidently had been accumulating for years. The inspector said it was the worst case he had ever seen, calling it "10 on a scale of 1 to 10". It needed work which was clearly beyond anything I could do. Someone recommended the Attic Guys, so I called them, spoke to Lew to get a general idea, and he quickly sent out Alfredo who spent a good amount of time inspecting and understanding the problem.

The quote seemed a little high at first but after seeing the extent of the project, I now see it was reasonable. More importantly, both I and my general contractor checked up on the workers several times and we are in agreement The Attic Guys did the job that needed to be done. The house now is noticeably cooler on hot days (due to R38 insulation), the infestation has been totally remediated, and we can move on knowing the attic is in good shape.

The crew was clean, respectful, and polite every step of the way, and they made sure that I carefully confirmed no damage whatsoever to the ceiling drywall. I would happily recommend The Attic Guys to anyone facing attic issues that require professional attention.

In response to Tom C: My email is still the same and i last sent an email to Alfredo on 4/5/2019 stating i had left two messages for Lew who is upper management and i have not been contacted since. If you are serious about your offer to make it right please email me or call me.

I am not one to write reviews but feel that consumers should be aware of this. First, the good: The insulation cleanup and installation was great. The team was nice and took their time to clean everything up. Now the bad: Don't go here if you want to rid your house of rodents. I don't think it is their specialty. 1 week out and we still have rodents and entry points.

I had two pest control companies assess the job and they showed me several entries still in use plus areas where foam was used when they should have used metal or concrete. I now have to pay to have a pest control company come back and block everything off. There were other issues as well that were indicative of poor work and the follow up was poor.

I appreciate Attic Guys attempt to send someone out to fix the issue, but if it was done so poorly the first round, I cannot see them fixing it in the future. If you are looking to fix a rat problem, I recommend you get quotes from pest companies and other attic companies. Also make sure they do external proofing for the walls and garage if needed too.

If you are just looking to refresh the attic- this company could be great. I would have rated them a 4 or 5 on the attic job, but because they advertise that they will address rat issues, I have to rank it much lower.

I made a appointment to get an estimate for our attic, They got all of my info and they said they would be there the next day between 11 AM and 1 PM and Would call 1/2 hour before they would arrive. Today they guy called left a message saying he was in route 25 minutes away. Well we waited and waited and 1 hour and a half later still no one showed.

I finally called to see what was going on, he answered saying there was some kind of mistake and confusion with the scheduling dept but I told him how is there confusion when you literally called me saying you were on your way? He had nothing to say, just uh yeah sorry. I was so annoyed and frustrated that I wasted my time and energy. I can't believe this company would not have the courtesy to call and explain that something came up and they needed to reschedule or anything, but to just leave someone hanging is so unprofessional and ridiculous! It makes the company look really bad! Obviously I won't be using them.

We requested a quote on-line. Easy to schedule. Guy showed up, went into the yucky and cramped attic, took pics, cleaned up, and gave us the quote. Whole process too less than an hour. I was impressed because there were a whole lot of things that he could have tried to upsell us on, but he actually suggested against them. He gave us clear explanations of it all. I was really impressed with the honesty.

The entire team was professional from the time we called! Person who came and gave the estimate was helpful, not pushy and answered all my questions; appointment setters called when an earlier opening came available; the team doing the attic service was clean, taped off completely, and stayed to make sure we were happy with everything. I would recommend without reservation!

These guys were impossible to get a hold of. I called them multiple times to request a quote, only to get the runaround. When I called their number, They said one of their guys would call me back in a couple hours. Turns out, they meant I had to call them back a couple days later. When I finally made an appointment for an inspection, they were a no show no call.

I rearranged my schedule for these guys and they simply didn't show up. I called their office only to get a message. I called the number back of the guy who made the appointment with me only to get a voice mail. I cannot comment on the product they provide, however I am not happy with their major lack of customer service. I would never, ever recommend these people to anyone.

From start to finish the project was exceptional. They installed an attic ladder and a floor covering a large area. We just put our Xmas Decorations and the attic still looks empty. Thanks for the huge storage area. Bruce was especially helpful as many of the areas in the attic had can lights and needed to be worked around. Great job guys.

I called the Attic Guys because I wanted our attic to be cleaned so that I can store seasonal stuff up there. They said they don't just clean attics. They can clean it to get rid of pest or change the insulation. We just bought our house so getting it check wont hurt. Alfredo came and did the estimate. He was very honest. He said we don't really need new insulation. However, we can probably save money if we change the insulation to the new standard hight.

His honesty was the one that made us change our insulation. He didn't force us or up-sell anything. When I go up in the attic, I least I want clean and new insulation. Odie, OG, and Kyle were very respectfull of our house, very professional, and very polite. They came back late for lunch and explained that they were stuck in traffic. Very apologetic.

They taped up our bedroom really good! See pix. They made sure that we check everything, including lights and wiring before they leave. I like how they took all the trash with them even though my husband took out the trash bin for them to use. Thank you! I can finally organize my stuff up in the attic.

I couldn't be happier with the quality of their work and wonderful job that Ezell and his incredible team (Ezell Jr., Keshon, Kyle) did today in my home. They did a fabulous job and were so clean and conscientious, they were amazing, plus they were the nicest guys to have in your home. I should have done this years ago, and I was only thinking about insulation being needed when I called the company, not knowing about the rodents that had nested there over the years and the holes in the wood getting in from the outside they had made, the attic was a mess. Ezell made sure that all the holes from the outside were closed off with thick metal mesh, which he drilled on and checked the surrounding outside of my home too.

I will probably have this same team come back and install new air ducts next, and I've recommended them to my neighbors across the street, who will be calling for an attic cleaning too. Thank you for a great job guys!

We had a recent issue with roof rats using our attic as a night club at night. We called Attic Guys at 9am, Ezell was there by 11am for inspection and quote was done by Noon. We had arranged for several other quotes to come out, but Ezell demonstrated such confidence and integrity that we were sold almost immediately. We were able to schedule the service, a complete removal and reinstallation of insulation, sterilization and clean out, sealing and duct replacement to happen the next day, even with the holiday upon us.

The office staff (didn't catch name) was helpful, responsive, and very friendly. Everything we were told, had follow through and execution as promised. Pricing quote was very competitive and product quality was better than expected. The crew showed up on time and prepared. Attic Guys took care to barrier off areas and kept to the promise of working "clean", especially while the kids and pets were still at home during the job. Ezell, Ezell and Enrique were great (the rest of the crew went right to work and didn't catch their names) they explained what they were going to do and the work was very well done, in less time than promised.

It was a great experience to end a s#!&&y situation, from first call to completion. No one certainly wants to deal with this and especially days before the holidays, but this small business was a class act. Very well done and appreciated! Thank you Attic Guys!

Soooo happy this company honored their commitment of date and time with me after previous scheduling problems. Thank you thank you! Brian came and did a complete inspection to see if and where rodents were getting in. He was very professional and left me his personal business card to contact him in the event we have any other signs of rats getting in or trying to get in.

He was also very kind and apologetic about our previous scheduling experiences (he didn't know). I guess the reason this company's schedule is so impacted is because they are so busy - which is a good thing I think. So all in all I'm still glad we chose them and would recommend using them still. The only thing I might recommend to the company is perhaps some telephone training and etiquette to help them as much as their customers minimize miscommunications. I learned they are completely overwhelmed with calls and scheduling so perhaps they need some training and or help. Thank you.

The holidays turned out to be the absolute best time for my attic job to be done. Although I received an estimate from them in the summer I didn't want them to work in my attic in such extreme temperatures so I waited until winter break. The entire project turned out great. I had my insulation removed after a rodent infestation left my attic in shambles.

Even though the weather cooled down a lot from the summer temps they still worked really hard throughout the day since the attic warmed up quite a bit under the sun. I would hire them again to install a radiant barrier next winter. All I can say is if you're thinking about doing this on your own, as we initially were, just be prepared for an extremely hard day of work.

The crew consisted of five and they pretty much worked non stop. Not to mention the heavy machinery they used to take out our old insulation. You've been warned. The company is great, the service they provide is great and everyone was very friendly.