Mega Maid

Thanks Mega Maids for doing a superior job, for problem solving and even folding clothes and washing small area rug. From Owner to her staff I highly recommend Mega Maids. --- Mega Maids keeps "homes healthy!" Mega maids is licensed and bonded. Initially getting an appointment was difficult---they have many clients. Steady weekly or bi-weekly customers are ones that make it worthwhile.

The staff was pleasant, courteous and came prepared. This firm does a stellar job. A call is made prior to coming to give you a time window and they stick to that regularly. Items are moved, so you know they were there. My placemats were washed (thank you!). Promises are kept and if you have any concerns they address it in real-time. Mega maids is responsible and consistent. At the time of this review they have been "keeping healthy" residences in Orange County. Have patience in our POVID19 world as things come back to alignment.

Recently we a bad experience with Mega Maids. They arrived late for the appointment on 12/31/21. One of the ladies (Maria) appeared to be very angry, irritated, impatient, and very rude to me from the time I opened the door. She started yelling at me when I asked what are all the things she was going to to. She did not want to tell me what she can do and what she cannot do that day.

She stated that she was told to clean only for 2 hours and cannot do complete cleaning. When I told her that her boss Linda at the agency had told me that it was a minimum of 2 hours and increments of 15 minutes if job was not done, Maria was very angry. The next thing I see is that they both have left the house without informing any of us. I understand that it was New Year's eve and they probably were in a rush to go home, but this is not acceptable behavior.

They could have explained to us that they want to leave early and be more calm and courteous. This is not acceptable behavior with a customer who was given an appointment, prepared for it, and had to wait for the maids who came in late. The ladies at the agency are also very rude with customers on the phone. The manager/ owner Linda told us one thing when we set up the appointment and went back on her words today.

When we told her about the behavior of the maids who came to our house, she stated that "she cannot afford to lose the maids or have them quit on her as she will have no one to clean'" and that "she cannot service us anymore"! She also made rude remarks about my husband who had called yesterday to ask for an explanation on what happened on the 31st.

We are very very upset about the behavior and treatment of customers by Mega Maids and plan to lodge a complaint with Better Business Bureau of City of Huntington Beach, and also report to Yelp. We can always find another cleaning service for our house, but such behavior on the part of any business in HB should be addressed by the city. We request that anyone who has had a similar experience, please make a complaint to Better Business Bureau of HB, and also report to Yelp so that some action can be taken.

Do not have this cleaning service come and clean your home they will rip you off and give you a different price every time. If you budget your money do not get your house clean with these people!

I asked mega maid for a deep cleaning of my house. They said they will send me two workers and charge $100 per hour. They sent three workers (two of whom were on training) and they charged me $130 per hour for a total of $390. When I called the office they said the extra charge is because they sent a third worker, but they didn't bother saying that before they started. Bad work ethic and unreliable service. I wouldn't recommend this business to anyone

Berenice and Rocio must have been sent to us from heaven, because their stellar cleaning job was next to godliness. Have never had two people accomplish so much deep cleaning in so little time. SO good, in fact, that I almost didn't write this review because I didn't want them to get so popular that I couldn't book them again. Thank you!

I have been using Mega Maids once a month for a cleaning and I'm a stay at home mom with 3 littles ones, so their service has been a blessing. I love how they arrive on time and are always very polite. They jump into action as soon as I open the door, which is great. I'm never disappointed! Silvia Susanna & Josefina Team are the best! Thanks ladies

I never ever hardly write reviews HOWEVER Mega Maids is a great service for the price as they have been doing an awesome job not only showing up on time EVERY TIME but just their very jubilant attitude was way beyond normal expectations! Ofelia and Liz as well as Team 7 were superb! Thanks again and we appreciate your time. Also, I'd like to add that communicating via text with their Customer Service is most excellent and highly recommended as they respond very quickly.

Mega Maids sent staff to clean our house in Newport Beach last week and they did a fabulous job. I have used their services for many many years, and have always been happy with their work.

Hired them for deep cleaning of an empty house. We had a lot of dust from previous work we had done to house. We Asked them to clean all surfaces, inside the closets and cabinets. They spent 4hours "cleaning" our house. We found they didn't clean the kitchen cabinets, the walls, inside the closet. They mopped our laminate floor with dirty water and left it wet (you're not supposed to use water with laminate) I'm not sure what "deep cleaning" means to this company but we are disappointed. We still had to do a lot of cleaning ourselves.

I have a great experience with Beatriz and her team - Route 10. I been having Beatriz since I started with this service and I am extremely happy for her services and courtesy, she always is very respectful and listen the needs for the customers, trying accommodating the needs in the establish time frame. I definitely I recommend this service for everybody that want her house clean as Beatriz and her teams does. She is very efficient and we love her work! I even agree to change the day in order to get her in my house.

We needed a nice full top to bottom clean for our house before it gets photographed to be sold. I wanted to use someone local, and found Mega Maids via Nextdoor. I called, and the woman on the phone laid out the pricing and details very clearly - it could be a 2 or 3 person team, the cost would vary between those, and it had an hourly rate that was broken into 15 minute intervals. 2 women were sent yesterday, and our house is 2000 square feet with 4BR, 2 baths, a large kitchen and living area.

It took a little over 4 hours - and the house was IMMACULATE! I mean, immaculate. I used to think I was pretty good at cleaning my own home until yesterday. We have a golden retriever, and you'd never even know we owned a dog. They missed NOTHING, and it was worth every penny (which was $360 for 4 hours and 15 minutes). Merriam and Elise were our team and they were sweet, efficient, and thorough. We loved them, and we will use Mega Maids again for sure in our new home.

They always did a nice job for 6 mos then today they missed my bedroom! I let owner know that they missed my room and she made all kinds of excuses as to why. Instead of fessing up and saying sorry I'll provide a discount or something but instead she kept on insisting they they don't clean that room or some other bs. She said they can come back in half an hour and clean it and pay them AGAIN! I said wait what? So I'm going to pay u full price for not cleaning and then u want me to pay u again for missing something u missed to clean?! Uh, NO THANK YOU! NEXT!

I called to request recurring cleaning. As is the standard, an initial visit was required prior to getting on their schedule and determining the cost per visit. The cleaners arrived early on a Thursday and spent 3 hours cleaning my home. The job was adequate, but because they actually showed up as promised, I was willing to hire them to come semi-monthly.

I never received a call to set up the recurring visit time, something we spoke about in the initial call, so on Monday to inquire. Melanie told me she would call the crew that did my home and call me back in twenty minutes. It is now Wednesday and still no return call! So much for reliability.

I have been utilizing Mega Maids service for approximately 5 years. This cleaning company leaves no negative surprises and is very accommodating for fluctuating schedules--with enough notice. The cleanings I have received are thorough and verified before the personnel leave my home. I have been a long-time customer and have every plan to continue such.

Thank you for the service you and your staff provide, which frees up my time to focus on my career.instead of worrying about how I am going to squeeze in the household cleaning needs.

Mega maids does good work. They mostly arrive on time, are efficient and diligent in their work, and are done in a timely manner. We had to work with the cleaning team to get a few areas more attention like window and picture frames for dusting. Once those details were addressed they only continue to improve. S and W Costa Mesa

They were great and everything was super clean. They did the deep clean on three bedrooms living room and kitchen all in 3 hours.

I'm not filthy, but I am dirty. I use Mega Maids once a month for a perfect job--much better than what I can do--I highly recommended this service. I don't need someone to clean my house once a week. I need a top-notch job once a month while I'm present. Nobody has my keyes, they're not here by themselves and they do exactly what I want to perfection.

Two + weeks ago I had an amazing crew that I will forever request. And it's still sparkling clean! A big shout-out and thank you to Lusia, Adriana and Alejandra! You ladies ROCK!

The WORST "professional" service I've ever hired! My family and I are moving into a new home and it needed to be fully sanitized, not only due to COVID, but because the house had not been vacant for a period of time. We specifically let them know that and they sent over people to just push the droppings around to clean. Refused to talk to me because "only one spoke English, the other female didn't speak a word." Not only is that not sanitary, but they didnt even clean the kitchen cupboards.

We asked for a full clean due to the fact that two of us have had surgery within 6 months. The ladies packed up before allowing me to look around and "couldn't clean a full closet because their items were put away." They told the supervisor that they could not clean the door frames specifically ask for due to the flies that were there because it wouldn't come off.

They were looking at the paint color change, not the poop on the walls that needed to be cleaned. I know we could all do these items, but if you're going to be paying over $500, they should be done. BTW, if you're not satisfied with their work, they only allow someone to come over for 45 minutes, not until you're satisfied. No, I would NEVER recommend.

After having a VERY BAD experience with molly maids, i then reached out to "MEGA MAIDS" we then came upon an agreement as they sent out two of their finest workers rocio and berenice to sanitize my home therefore i was satisfied with the work as well as their customer service which i highly recommend in the near future

I just want to shout out the incredible team that I am so lucky to have found. They are always on time and ready to go, sometimes even before I am lol They are always so kind, and courteous. I have kids and dogs and they just never skip a beat. They take there time but are very efficient never missing anything. They are always willing and happy to do anything I need extra or out of the norm.

My house is always left smelling amazing and looking immaculate. I just can't thank Silvia and Laura enough for their hard work and love and care they always put into what they do. Thank you with all my heart because I really don't know what I would do without you both. Seriously the best team EVER!

Unfortunately the ladies who cleaned my home missed a lot of spots that I had to go back and clean myself after they left. If I have to clean after paying for a house cleaner, it's just not worth it. They wasted time doing who knows what because when I went to use the bathroom later, the soap dish wasnt clean, floors still dirty with hair, and scum on faucets- very obvious were not touched. I was disappointed. It's expensive to have a maid come so they need to clean thoroughly.

Mega Maid has been my exclusive 'every two weeks' housekeepers for over 21 years. Adriana has managed the crew of 2 or 3 for most of that time and continues now. My home sparkles when she and helpers are done: baths, kitchen and appliances, tables, furniture, wood floors throughout, Persian carpets, wood blinds plus all windows inside and outside. They are the best at cleaning and accommodating schedule changes. Pam Davis

THANK YOU Mega Maids for voluntarily teaming up with CLEANING FOR A REASON, a non-profit that provides housecleaning to breast cancer patients. I was so touched to receive a phone call from Mega Maids offering me two free cleanings. When someone finds themselves on this path of many medical appointments, surgery, radiation, chemotherapy (for some), your life is interrupted abruptly for months and months.

You do not have the energy to clean as you had before. Time goes by with dust accumulating on the baseboards, behind furniture, mold grows in the showers, cobwebs start collecting in the corners. Your family tries to help, but it's not the same. You try to do what you can, but the fatigue and discomfort does not allow you to do much. The two ladies that came today were terrific!

They said my house is too big to get it all done in 2 hours. They were right. But even though not all the rooms got touched, I appreciate how diligently they worked to get as much done as they could. A locally owned company that will go out of their way to do this for a BREAST CANCER patient speaks volumes and is worth supporting!

I rarely write reviews but had to come on here to detail the terrible experience I've had with them. Had them come out on 3 separate occasions to clean my bathrooms. After each visit I had to re-clean. They use a mop that sloshes the dirt around on the floor and don't actually wipe the dirt clean and don't have any tools to pick up the dirt.

The faucets and sink aren't actually cleaned with any sprays, just wiped down- again the dirt just moves around. At first, I actually wouldn't mind re-cleaning it quickly and would text Linda (manager) who would assure me that next time it would def be cleaned. I also requested the same person/team come every time so they would be familiar with what to do- Linda assured me that wouldn't be a problem.

So I kept having them come but after the third time, I spoke to Linda (the manager) and she yelled at me for 10 minutes on the phone saying that I shouldn't be telling the housekeepers how to clean because they are "professionals" and "get nervous when you instruct them". I've never had such a terrible experience before. Please see the "apics I took after they cleaned. Update in response to Melanie: Clearly either you have been misinformed or you are purposely "covering" for your team by lying here.

Please see texts between myself and Linda confirming what was to be done prior to the maids arriving as well as the pics I sent to Linda AFTER they were done cleaning. Additionally, the maids NEVER came back to re-clean or address these issues which clearly Linda agreed should've been addressed earlier. I have a full-time job so I don't have time to stay at home all day to have them come back next day to re-clean.

If your team was "trained properly" I shouldn't have had to keep having the same issues addressed. It should've been addressed the first time they came out! Instead of berating your customers, if you spent that energy into speaking and training your employees, perhaps you wouldn't have such negative reviews and numerous customer complaints. I'm glad to report that I found another housekeeper who works excellently and I no longer have to deal with your incompetence and belligerence.

I recommend Mega Maids. I have had only one issue when they showed up a little bit late. They call and text to remind you of your appointment time and they are flexible in accommodating you if something comes up. They do a fantastic job and if you have any comments, they listen. The cleaners are prompt, professional, nice and do a great job! I was referred by a friend after my prior cleaning person had issues and I have been using them for over a year.

Excellent house cleaning! Thorough, efficient, with warm personalities. Love my team of Sylvia and Laura. They should get a bonus!

This service deserves more than 5 star rating. My room was an absolute mess, worse than anyone can imagine but they did a terrific job. I got the appointment for the next day during Christmas week which was pretty helpful too! Don't go by ratings given 8 or 10 years ago and I'm sure I'll use their service again!

Ladies are wonderful and communicate via your preferred phone call, text or email. They always confirm and do an excelent job even after several years. Delight to see the little pink car on the street and the stellar service they give.

Does the job you pay for. I read some of the reviews and thought either the best or the worst. They are neither. If you are home and tell them exactly what you want done, they'll do it. And a good job of it. If you take the bloody time, sounds like many customers didn't. There is a language barrier but they are trying and meet you more than halfway.

You just have to try a little and they'll understand you. Don't be mad if they aren't on time, every customer wants the best job and some will keep them longer than they schedule allowed. Don't be mad at them for it, they will give you the same courtesy and clean you home just as nicely.