Galaxy Cleaners

I recently took these dress pants in to be cleaned. I was hoping to get these stains out so they would be wearable again. These pants are still are the hanger from when I picked up. I really want to use this cleaners on a regular basis, but this is the THIRD TIME something like this has happened. I feel like they didn't even try to get it cleaned and then never checked their work. $8 bucks for nothing.

I dropped off 4 items for dry cleaning. They had 4 days to complete. I was assured they would be ready. Nope! One item needed another day. I explained I needed the sweater today, because I was flying to Chicago in the morning. They placed me on hold and within one minute they tell me it is ready. WHAT? I go pick up my cleaning. They can't find everything at first (very disorganized).

Then I pay and notice my light gray blouse (brand new) has black marks on the neck and top back of the blouse. I ask what this is and they say, I don't know. And, I can leave it 3 more days to work on it. Again, I'm leaving 7am next morning. The older employee doing the cleaning states "what do you want us to do?". WHY ARE YOU NOT OFFERING A RESOLUTION TODAY?

I was getting upset. No language, just upset. Again. She asks what I want them to do. And she backs it up with "we're not perfect". At that time the two very young girls at the counter jump in with the older lady and tell me I need to professional. This was because I tell them I will be leaving a bad review for this business. Suggestion for all three of you.

Don't bully customers. All three of you Ganging up with your words at the same time is bullying. You will lose business quicker than you can blink your eyes when doing that. When they say they won't pay for my blouse, I tell them to refund my cleaning bill. Which was still less than the cost of my blouse. The older lady was muttering negative words about 20 ft from me and just to say this, GROW UP.

The young girls at the counter are are learning bad things from you. And that will only hurt their future. And young ladies, don't think jumping in and talking over a customer is empowering, because that will only hurt you in the real employment world. THIS PLACE IS UNPROFESSIONAL, DISORGANIZED, CLUTTERED AND DOOR WIDE OPEN WHEN IT IS 102 DEGREES OUTSIDE. AND IF THEY RUIN AN ITEM, BE READY FOR NO ASSISTANCE FOR THE ISSUE.

Let me start off by saying that I have been going to the Galaxy cleaners in Goodyear since 2012. I never had any problems when it came to pricing. Fast forward to 2022, the fees are all over the place. I just had ONLY 4 items dry cleaned and the bill came out to $34.00! Are you kidding me? I immediately called the store (my mom picked up for me) to see if there was some sort of mistake.

Mind you, there is absolutely NO price sheet posted regarding different costs for items. Among my clothes were linen pants $7.29, 2 blouses, one they charged $4.99 and the other $7.65. To top it off, I was charged $13.89 for a dress! They say it's because of the length. HELLO, it's a dress! I can't say if it's different management or ownership but what I can say is, things have changed and so will I. You lost a customer!

Ever since my wife and I moved to the Phoenix area in Jan of 2018, we have used Galaxy cleaners for my uniform cleaning. Their associates have always been helpful and knowledgeable. They show great care when handling my laundry needs. When they went under a new management things improved even better. Now that we have moved from El Mirage, AZ to Mesa, AZ, we will certainly miss Galaxy Cleaners.

Great staff! I had a suit, short and tie dry cleaned. They were friendly and let you know exactly what they were going to do. They had everything done a day early and both the drop off and pick up went flawless. I will use them again.

I was told my dry cleaning will deliver on Tuesday. Tuesday came and went and no clothes. Called, Wednesday to see what happen and the lady said, sorry you missed 20 pick ups. I told her when I came in I was never told I had to have weekly pick-ups. Long story short, I was told that I don't qualify for delivery and I would have to talk to the manager.

I said, ok no worries I will pick up my clothes. Well, Friday came along and the driver came and left my clothes on my porch. I was upset because I was out of town and I had to have my neighbor get my clothes from my porch. When I had called on Wednesday I had told the lady I wasn't going to be home on Friday and that is when she stated it won't be delivered.

Is it weird to love your dry cleaner? Consistently excellent - I've never had an issue with their core cleaning service. But what makes them special is that they listen and push the envelope with new offerings. I asked about removing plastic collar guards (I find them annoying and wasteful) and they stopped using them on my shirts. They added delivery service (a BIG deal with my crazy schedule).

They text me updates on my orders and offer an itemized inventory in their portal. And everyone in the store is a pleasure to talk to, which is honestly rare for any business let alone your dry cleaner. Worth every penny.

Have used Galaxy Cleaners for several years without a problem. Now (with new management?) they are even better. They keep customers posted on the progress of their order, do not require payment until pick-up, and are very friendly. Have not tried the delivery service but am tempted to try soon. I would recommend this business.

Each piece we had dry cleaned was in a bag with makes it super easy in your closet. Super friendly and quick in and out! Loved the contact: by text or email so you are not waisting a trip to pickup. I like businesses that respect my time and use technology to be more efficient! Great job-see ya next time!

I love this drycleaners! The staff are friendly and always smiling and the service is top notch. Got out a stain on my velvet placemat. I love that you get text messages about your order. Highly recommend them.