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Reviews (9)
Irene Hanaway
Jun 16, 2022
Just wanted to share a review, which I never do, I love pronto plumbing! Everyone I met has been wonderful and helpful. The young men here today, for outdoor plumbing, we're very professional, knowledgeable and respectful. I had questions about the issues we had been having, causes etc. They took the time to explain everything from beginning to finnish with such knowledge and detail.
I appreciated that because we all wanna know what caused the problem and how it was gonna be fixed. They were very friendly, very courteous, a very respectful group of young men who seem to love what they do, which makes all the difference in how they handle the job and relate to the customer. Thank you very much!
I appreciated that because we all wanna know what caused the problem and how it was gonna be fixed. They were very friendly, very courteous, a very respectful group of young men who seem to love what they do, which makes all the difference in how they handle the job and relate to the customer. Thank you very much!
Marlene Rouzer
Jun 12, 2022
Alex and Dustin were very professional, friendly and knowledgeable about our project. Answered all my questions and concerns. They went out of their way to make sure I felt confident with the progress of the bathroom repair/remodel. I highly recommend Pronto Plumbing. Services: Toilet installation, Plumbing fixture installation
Jean - Paul Wright
Jun 06, 2022
We worked directly with Tommy, Ray and Bobby. We had a fantastic experience with Pronto plumbing and each of the guys who came out. They were friendly, professional, and knew exactly what they were doing. They worked efficiently, protected our home and cleaned up after the work was done. While they were at our home I inquired about some additional with an existing line that we wanted to get re-routed, and they did it during the same appointment, and in a way the far exceeded our expectations or the original plumbing work.
Couldn't be happier with our water Softener install and additional plumbing work. Ray even went the extent to label our valves for us and educate us on how to operate everything if ever the need arose. Pronto Plumbing is definitely our go to moving forward!
Couldn't be happier with our water Softener install and additional plumbing work. Ray even went the extent to label our valves for us and educate us on how to operate everything if ever the need arose. Pronto Plumbing is definitely our go to moving forward!
Cheryl O'Hara
Jun 06, 2022
I woke up this morning to water all over my kitchen floor and the water had leaked downstairs into my basement. I have not had great response from previous plumbers I have used and called Pronto (actually by mistake - I was trying to reach another plumbing service). What a great experience! Pronto was at my house within an hour, diagnosed the problem in a very short amount of time and fixed the issue. My service technician, Matt, was very knowledgeable and thorough, and I will definitely request him for future plumbing work. I highly recommend Pronto!
Patricia Kenyon
May 18, 2022
My experience with Pronto was outstanding! I had to have a new sewer line installed when the old system failed on a Saturday and I didn't know who to call. I chose Pronto because a real person answered the phone (not a recording) and set me up with an appointment at 8:00 Monday morning. The drain specialist I dealt with understood exactly what needed done and set us up with an appointment to have a new sewer line installed the next day.
The crew arrived first thing in the morning and worked very hard all day to get the work completed. They didn't leave until the job was finished at 6:00 that evening. And I can't say enough good things about Codi and his entire crew. Each and every one of them was extremely courteous, hard-working and knowledgeable. I would not hesitate to recommend their services to anyone.
They even managed to save us a little money from the original estimate because of their grasp of the situation and what needed to be done. If you ever have a need for a plumber, do not hesitate to call them. Their work ethic is impeccable and you won't be disappointed.
The crew arrived first thing in the morning and worked very hard all day to get the work completed. They didn't leave until the job was finished at 6:00 that evening. And I can't say enough good things about Codi and his entire crew. Each and every one of them was extremely courteous, hard-working and knowledgeable. I would not hesitate to recommend their services to anyone.
They even managed to save us a little money from the original estimate because of their grasp of the situation and what needed to be done. If you ever have a need for a plumber, do not hesitate to call them. Their work ethic is impeccable and you won't be disappointed.
Mary
May 15, 2022
Called them on Sunday after a toilet clog on Saturday afternoon. Was called back Sunday and the guy explained there was no cost for them to come and check out the situation. Told him I saw the $93 or no fee and he explained that if they could not fix the problem, there was no fee.if they did, it was $93 dollars. We arranged for a technician to come out first thing Monday morning.
I get a call at 7:54 am telling me Ryan will arrive in 30 minutes. An hour after he was due I called and was told he somehow ended up going to Camp Hill instead of coming to me as he was scheduled. Three and a half hours after the first call, the guy finally arrives (11:30 am). First thing he says is, "the cost for today is $324" I explain I know about the $93 dollar claim on the web site, to which he says, "Oh, that's the special I forgot about so I'll need to charge you $417 for today/ The total, cost will be %5000, then we'll deduct the $417 from that amount. Claimed since he didn't see a clear out, he would need to remove the toilet and put a camera down to see where the clog was located.
As he looked for the clean out, I called a friend to say what was happening, put him on the phone with the technician. The technician lied saying it was a whole house back up; two trees in the yard had crushed the cast iron pipe and he couldn't find the clean out pipe. Long story short, my friend told me the guy had no clue about the code needed for the area (p- traps; and the P.S.I. level he intended to use was too high for residential pipes, among other items.) The technician told him he would give the phone back to the lady of the house, there would be no charge for today.handed me the phone and went to his vehicle. Sat there for a while and then left.
Let me be clear, this guy never stepped foot inside the house and my friend had told him where the clean out pipe was located. I have a video door bell that recorded the conversation and an inside camera to prove he never came inside the house.
I get a call at 7:54 am telling me Ryan will arrive in 30 minutes. An hour after he was due I called and was told he somehow ended up going to Camp Hill instead of coming to me as he was scheduled. Three and a half hours after the first call, the guy finally arrives (11:30 am). First thing he says is, "the cost for today is $324" I explain I know about the $93 dollar claim on the web site, to which he says, "Oh, that's the special I forgot about so I'll need to charge you $417 for today/ The total, cost will be %5000, then we'll deduct the $417 from that amount. Claimed since he didn't see a clear out, he would need to remove the toilet and put a camera down to see where the clog was located.
As he looked for the clean out, I called a friend to say what was happening, put him on the phone with the technician. The technician lied saying it was a whole house back up; two trees in the yard had crushed the cast iron pipe and he couldn't find the clean out pipe. Long story short, my friend told me the guy had no clue about the code needed for the area (p- traps; and the P.S.I. level he intended to use was too high for residential pipes, among other items.) The technician told him he would give the phone back to the lady of the house, there would be no charge for today.handed me the phone and went to his vehicle. Sat there for a while and then left.
Let me be clear, this guy never stepped foot inside the house and my friend had told him where the clean out pipe was located. I have a video door bell that recorded the conversation and an inside camera to prove he never came inside the house.
Tammy Smith
Feb 04, 2022
We've been using Pronto for many years. They are one of the few plumbing companies I have found that really are available ASAP in an emergency. which is pretty much the deal every time we need them! Great crew. They get the job done and done right. Special shout out to frenchy, he took the time to explain and show all the repairs completed even though it was late into the evening AND on a weekend. Appreciate this greatly!
Karin Herzog
Jan 16, 2022
My 75 year old mother called Pronto for a clog in the sewer line. 6 years ago she had another company come in and replace 35ft of sewer pipe under her yard. Pronto proceeded to tell her that all their work was done incorrectly and that not only did the 35ft need replaced so did the additional 5 feet out to the street and into the boroughs sewer line.
They also stated that this would require tearing up the sidewalk and the street. The hook up in the street was not a surprise but no one would return my calls to answer why the fairly new 35ft of pipe needed replaced also. They told my mother she had old obsolete orange burg pipe but we thought that had all been replaced. Needless to say, my mother was stuck with a quote for over 14 grand and no one would answer questions.
Also included in the quote was tearing out and replacing 16sf of asphalt for $4200 which I found very high. After a recommendation from a local restoration company, I called another company. This gentleman immediately came out and confirmed my fears about Pronto. There was absolutely no orange burg pipe left and the issue was with the borough. He called the borough to the site and they confirmed and stated they would be flushing the line the following day.
The second opinion cost her a couple hundred dollars in a diagnostic fee but it's worth it considering the alternative cost of 14 grand. In the end, I feel they were going to take advantage of my mother assuming she had no idea what they were talking about. This was made clear when no one return my calls as well. Do not use Pronto. They will bill you for the max amount of work even if it's not needed.
They also stated that this would require tearing up the sidewalk and the street. The hook up in the street was not a surprise but no one would return my calls to answer why the fairly new 35ft of pipe needed replaced also. They told my mother she had old obsolete orange burg pipe but we thought that had all been replaced. Needless to say, my mother was stuck with a quote for over 14 grand and no one would answer questions.
Also included in the quote was tearing out and replacing 16sf of asphalt for $4200 which I found very high. After a recommendation from a local restoration company, I called another company. This gentleman immediately came out and confirmed my fears about Pronto. There was absolutely no orange burg pipe left and the issue was with the borough. He called the borough to the site and they confirmed and stated they would be flushing the line the following day.
The second opinion cost her a couple hundred dollars in a diagnostic fee but it's worth it considering the alternative cost of 14 grand. In the end, I feel they were going to take advantage of my mother assuming she had no idea what they were talking about. This was made clear when no one return my calls as well. Do not use Pronto. They will bill you for the max amount of work even if it's not needed.
Jess Kuhn
Jan 09, 2022
Over the past year and a half or so (we built our home just over 15 years ago), we've had issues with our kitchen sink backing up more and more frequently. We'd been successful in unclogging it ourselves until last fall when we first had to pay someone to come out and unclog it for us. It happened again last week and like the previous time it happened, we were unable to clear it ourselves.
We called Pronto Plumbing and James Dixon came out. He was also unable to clear this one for us and, in looking at our pipes, said that with current code they should be larger in diameter and that we had no grading. He gave us an estimate to have it fixed with the larger pipe and grading, but unfortunately, we weren't able to have it completed that day and had to wait 5 days to get it done.
We were very happy to have Cody and Cody show up to get it fixed for us; you don't realize how much you use your kitchen sink.until you can't! Cody and Cody were very personable and did a great job getting the job completed. They spent the time to explain everything they were going to do before starting and then to show me the completed work, walking through everything.
They cleaned up the work area and left it the way they found it. While I wish the clog could've been cleared on the initial visit and I wouldn't have had to spend this much money right after the holidays, I'm glad to have a LONG TERM fix for the issue and look forward to NOT having my sink clog on what was seeming to be an increasingly more frequent basis! Thanks to James, Cody, and Cody! We appreciate your time and the work you did for us!
We called Pronto Plumbing and James Dixon came out. He was also unable to clear this one for us and, in looking at our pipes, said that with current code they should be larger in diameter and that we had no grading. He gave us an estimate to have it fixed with the larger pipe and grading, but unfortunately, we weren't able to have it completed that day and had to wait 5 days to get it done.
We were very happy to have Cody and Cody show up to get it fixed for us; you don't realize how much you use your kitchen sink.until you can't! Cody and Cody were very personable and did a great job getting the job completed. They spent the time to explain everything they were going to do before starting and then to show me the completed work, walking through everything.
They cleaned up the work area and left it the way they found it. While I wish the clog could've been cleared on the initial visit and I wouldn't have had to spend this much money right after the holidays, I'm glad to have a LONG TERM fix for the issue and look forward to NOT having my sink clog on what was seeming to be an increasingly more frequent basis! Thanks to James, Cody, and Cody! We appreciate your time and the work you did for us!
