Each year clogged dryer vents cause over 15,000 fires. So, Call us Today, for a free estimation of your. Home, Office Building or even of your Store's complete Duct Cleaning and receive a free. Our superb client service begins in our office where expertly trained representatives will solve all of your concerns and continues to the well-skilled technicians with years of knowledge, who will ensure that you are totally satisfied before they leave.
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Reviews (13)
Dez B.
Aug 03, 2020
We were looking for someone to clean out our vents so we looked on here and decided to go with RC Duct Cleaning. I just wanted to give everyone a heads up to NOT go with this company. They showed up late and I called the office and they tried to reschedule us to Thursday. I told him I'm just gonna cancel the appointment and his response was "that's just great." I understand that things happen, but they called and said they'd be here in 30 minutes, but didn't show up until an HOUR after the phone call. People clear out their day and/or take off work. We will be spending our money elsewhere!
Naveen D.
Jul 07, 2020
They are running a scam to sell you extra services. The 'technician' came out and said that the $88 package does not cover all the ducts and that I have to pay extra per duct line - to the tune of more than $450! Also, he just brought a vacuum cleaner for the service. I was just happy when he drove off.
Alan B.
Jun 10, 2020
Katherine S.
Feb 10, 2020
Alex K.
Dec 10, 2019
Do not hire this company if you live in small spaces in the city. In addition, the company went against their own word at the time of booking the appointment. Below, I have summarized the sequence of events that followed. Please also see the photos of extensive damages they caused to our unit. 1) Four units in our building in the northwest of DC had arranged for RC DUCT CLEANING to come on 23 November 2019 to clean our dryer ducts from the outside of the building.
At the time that the appointment was booked, the company agreed to clean the ducts from the outside the building. Otherwise, we wouldn't have hired the company since the space is quite tight in the city and dryers are normally stacked on top of the washers with no room to maneuver on either side. Therefore, the technicians were supposed to arrive with a long ladder. 2) Our unit was the first to start with.
As soon as they arrived, the technicians told us that they were going to clean the ducts from the inside. We objected and told them that it was supposed to be cleaned from the outside since there is no room to pull the dryer and safely place it on the floor. They insisted multiple times that they had been told by the company to do it from the inside and that they did not have a long ladder.
After arguing back and forth, they insured us that there must have been a misunderstanding at the time of booking the appointment because that was the only way they could clean the duct. We cautioned them about damaging the floor, the walls and the machines. They assured us that they would be careful and that there was no other way in spite of what we have been told. 3) We gave up and took their word for it.
They pulled the dryer and with great difficulty placed it on the floor in front of the washer. After they finished cleaning and put the dryer back up, again with great difficulty, there were multiple damages on both washer and dryer and the door and wall frames (see the photos). 4) Immediately, we noted the damages to the technicians and we informed the next unit not to allow to clean from the inside and showed them the damages to the unit. 5) One of the technician called the company and mentioned the damages to our unit and asked for a long ladder. 6) The long ladder arrived and the ducts for the next 3 units were cleaned from the outside. Now, the technician had assured that cleaning was only to be done from the inside, but somehow after seeing the damages he changed his mind about the correct way of cleaning. 7) We paid them, but on 25 November I contacted the company, sent them the photos and notified them about what happened.
The company instead quoted us a two-line fine print and said that we were supposed to itemize the damages on the invoice at the time of visit. Now, this is a sneaky way for companies like RC DUCT to get away with their responsibilities. How are we supposed to have read the fine print, especially when we were overwhelmed with what had just happened.
I have never written such an extensive review before. Do yourself a favor and do not hire this company if you live in small spaces. But more importantly, do not trust a company that tells you one thing at the time of booking the appointment and does another on the appointment day.
At the time that the appointment was booked, the company agreed to clean the ducts from the outside the building. Otherwise, we wouldn't have hired the company since the space is quite tight in the city and dryers are normally stacked on top of the washers with no room to maneuver on either side. Therefore, the technicians were supposed to arrive with a long ladder. 2) Our unit was the first to start with.
As soon as they arrived, the technicians told us that they were going to clean the ducts from the inside. We objected and told them that it was supposed to be cleaned from the outside since there is no room to pull the dryer and safely place it on the floor. They insisted multiple times that they had been told by the company to do it from the inside and that they did not have a long ladder.
After arguing back and forth, they insured us that there must have been a misunderstanding at the time of booking the appointment because that was the only way they could clean the duct. We cautioned them about damaging the floor, the walls and the machines. They assured us that they would be careful and that there was no other way in spite of what we have been told. 3) We gave up and took their word for it.
They pulled the dryer and with great difficulty placed it on the floor in front of the washer. After they finished cleaning and put the dryer back up, again with great difficulty, there were multiple damages on both washer and dryer and the door and wall frames (see the photos). 4) Immediately, we noted the damages to the technicians and we informed the next unit not to allow to clean from the inside and showed them the damages to the unit. 5) One of the technician called the company and mentioned the damages to our unit and asked for a long ladder. 6) The long ladder arrived and the ducts for the next 3 units were cleaned from the outside. Now, the technician had assured that cleaning was only to be done from the inside, but somehow after seeing the damages he changed his mind about the correct way of cleaning. 7) We paid them, but on 25 November I contacted the company, sent them the photos and notified them about what happened.
The company instead quoted us a two-line fine print and said that we were supposed to itemize the damages on the invoice at the time of visit. Now, this is a sneaky way for companies like RC DUCT to get away with their responsibilities. How are we supposed to have read the fine print, especially when we were overwhelmed with what had just happened.
I have never written such an extensive review before. Do yourself a favor and do not hire this company if you live in small spaces. But more importantly, do not trust a company that tells you one thing at the time of booking the appointment and does another on the appointment day.
Megan S.
Sep 06, 2019
They will not prioritize your scheduling if you are using a Groupon deal. I waited two weeks for an appointment and then the technician did not show for my scheduled window. I tried to reschedule for the same day and I was told they couldn't because they have scheduled customers. I believe that I am also a scheduled customer if I have an appointment and they did not honor the appointment time.
I called to confirm two days prior to my appointment and was told that I was first on the schedule, but somehow the day of they were "running behind." Now the earliest that I can be scheduled is another week out. Vey poor customer service.
I called to confirm two days prior to my appointment and was told that I was first on the schedule, but somehow the day of they were "running behind." Now the earliest that I can be scheduled is another week out. Vey poor customer service.
Daniel W.
Apr 23, 2019
I did the living social deal. Initially I was questioning my decision, but in the end I'm very happy with the work. Kenny came out to clean the dryer vent (duct). Everything seemed fine until the tenant complained that the dryer stopped working. The dryer vent was now completely jammed. Kenny and Demetry came out a second time and did some detective work. Kenny ran the cleaning brush while Demetry listened for the brush noise (it vibrates the duct) to determine where the duct was going.
The duct was venting to a grate at the front of the house, and the grate was completely jammed. Kenny cut a hole in the grate and installed a standard vent cover, so now the dryer air can easily get out of the house. I plan to add a bird guard cage but otherwise everything is good to go. On a side note, I'm very happy we didn't have to cut into drywall to diagnose the problem. Good work, guys!
The duct was venting to a grate at the front of the house, and the grate was completely jammed. Kenny cut a hole in the grate and installed a standard vent cover, so now the dryer air can easily get out of the house. I plan to add a bird guard cage but otherwise everything is good to go. On a side note, I'm very happy we didn't have to cut into drywall to diagnose the problem. Good work, guys!
Jack S.
Oct 03, 2017
Keisha L.
Apr 08, 2015
C. H.
Nov 17, 2012
Bought a voucher off LivingSocial. I had some trouble getting it scheduled, but I was super-impressed with PJ, the technician that came out to clean our air duct vents. He was extremely friendly and knowledgeable! He went out of his way to understand the byzantine ductwork of our house and recommended all sorts of things we could do to improve things.
And not a "let me sell you something" type of talk, but a, "here's an easy weekend project and what you'd need to buy at Home Depot." Diligently vacuumed out our 20+ returns and registers and even sprayed sanitizer in our system. I was definitely pleased. Ask for PJ! He's great.
And not a "let me sell you something" type of talk, but a, "here's an easy weekend project and what you'd need to buy at Home Depot." Diligently vacuumed out our 20+ returns and registers and even sprayed sanitizer in our system. I was definitely pleased. Ask for PJ! He's great.
Rick M.
Jul 05, 2012
Justin F.
Feb 14, 2012
Made the mistake of purchasing air duct cleaning on groupon, I misread their website, the line "We go by the NADCA Cleaning stardards:" is very misleading, I actually thought there was more posted when the groupon was up. The technician was nice and I was able to easily schedule an appointment but dont. I was not given an option of truck mounted or mobile service, guy showed up in an unmarked astro van and pulled out 2 wet/dry vacuums and one manipulator.
Only did the two returns and did not touch any of the vents, I was sitting in one room the entire time and he never even came into that room. Was expecting a lot more for what I paid (or what the full value was supposed to be). Was in and out within 45min - total scam!
Only did the two returns and did not touch any of the vents, I was sitting in one room the entire time and he never even came into that room. Was expecting a lot more for what I paid (or what the full value was supposed to be). Was in and out within 45min - total scam!
Toni G.
Nov 22, 2011
I got the Big Deal from Angie's List where the service was $89 instead of $149 dollars. I was able to pay with PayPal. The company was very good about making the appt and calling to remind me of the appt window and offering to reschedule if I needed. The service tech arrived within the window and introduced himself (Delano). I showed him were the dryer was and the external vent.
He inquired about the status of the dryer and was I experiencing any difficulties. I was not and got it cleaned because I was concerned about any build-up and potential fire since I did not know how long it had been since it was last cleaned (I rent.) Delano was very good about bringing his gear through the house to go out to the patio. He did his work, told me vent looked good as it was putting out far more heat than it did before he vacuumed it. He had me sign his work invoice and left. Probably took 30-40 minutes. I had no problems with the service or the tech. I would use this company again and recommend them!
He inquired about the status of the dryer and was I experiencing any difficulties. I was not and got it cleaned because I was concerned about any build-up and potential fire since I did not know how long it had been since it was last cleaned (I rent.) Delano was very good about bringing his gear through the house to go out to the patio. He did his work, told me vent looked good as it was putting out far more heat than it did before he vacuumed it. He had me sign his work invoice and left. Probably took 30-40 minutes. I had no problems with the service or the tech. I would use this company again and recommend them!
