G & S Window Washing

We've used G&S for several years before this experience. My husband made a call to schedule gutter cleaning. This time a piece of wood on the side of the house was damaged. With a follow up call, a gentleman came out and assessed the damage and quality of the job. I was told "it will be taken care of". Quite the opposite! We were then told, the wood is rotted and any damage done is not their fault.

When payment became due, my husband explained not to use credit card but a check would be sent while issue was being resolved. They apparently closed the issue, on their end, and charged MY credit card.without my permission. I just spoke with James about using my card without permission and why is it still being kept on file. His response was that they would refund the money AFTER a check was submitted.

Never doing business again! Not accommodating to repeat customer. Not considerate of damage done by the crew. Not apologetic at all! Shouldn't credit card numbers be deleted after being charged by a company? Permission is required to keep a card on file. This is not an auto generated service.

I've used G&S for several years and they always do a great job. Everything always looks so much brighter after they wash the windows. They are on time, professional, and they leave everything clean when they're finished. Would recommend them! Service: Interior & exterior window cleaning

I've been using G&S for several years. They do an excellent job and their communication is great. They have respect for my property. The staff is always willing to answer any questions I have. Most importantly, I've had guests in my house remark "Your windows are so sparkling clean". Highly recommended! Services: Interior & exterior window cleaning, Gutter cleaning

Excellent company for gutter cleaning, downspout flushing and underground drain cleaning. They worked hard to find all the underground drains and we were very happy with them. Punctual, good clean up and professional. Would have them come back! Services: Gutter cleaning, Power/pressure washing

They were extremely professional and courteous. There was a mixup at the end and our work order didn't specify to clean our screens, but they were very accommodating and went back around and removed the screens and cleaned them for an additional minimal charge. We really appreciated the whole experience and would be very happy to have them back again next year.

G and S did a great job on the window cleaning at my home in Clawson! They have real live PEOPLE who ACTUALLY answer the phone when you call! They were able to schedule my windows to be cleaned the following week, and they sent two teams to get the job done, and arrived right on time. All of the workers were knowledgeable, friendly and respectful.

I was very comfortable with them. Also, they got the screens back in the windows correctly, and they did an extra step to "polish" the windows, basically making them sparkle! (Thanks Chris!) I have used other services in the past, and they did not compare. G and S prices are reasonable, their workers are top notch and do a great job, and they actually care about good customer service! I will never use anyone but them in the future!

I am so pleased with my experience with G&S Windows! Every step in the process was a pleasant, the booking to the window cleaning itself. An appointment was made at my convenience, a phone call a day ahead to confirm and a call that day from the crew to inform me when they were 10 minutes away. I appreciate this kind of information, so I am ready and not wasting time!

Two young men arrived at my door, wearing clean work clothes and masks, and introduced themselves. They proceeded to put on "booties" prior to entering my home, then explained how they would proceed. When the job was done, they moved back furniture, turned off lights, and were consistently polite and courteous. When they presented the bill, they also presented a " window report card" pointing out any possible issues that I may need/want to address with my windows (broken seals, scratches).

It was a great experience! It's not an easy decision to invite strangers into your home, however these young men were professional and I never felt uncomfortable! I will definitely be using G&S again, and hopefully the same team, Goike and Neal

I have been a customer of G&S Windows for many years. I am always impressed with their system of calling customers to remind them that they are due for a clean, something I tend to forget to keep track of! They are very quick to schedule and are always on time. Their cleaning technicians do a wonderful job, especially if I request a window be touched up and cleaned again if I notice the corner still has dirt.

I know this can be frustrating on their end but they never show it, instead they are always happy to make sure I am satisfied with the end result. Last clean, I decided not to put some screens back and they happily offered to carry them for me to my desired storage location, which was so helpful and nice. In terms of covid protocol, they were happily complicit to wear masks the entire time they were inside my home.

I never once noticed they let it fall down or that they did not wear them properly. They also wore booties over their shoes which I appreciated. I have a lot of windows in my home and they were here from 8am until 3:30pm and not once did I see them take breaks, in fact I don't recall they even had lunch! They worked the entire time. It is my pet peeve when I have contractors here and they are taking smoke breaks every thirty minutes but these technicians were here to work - honestly and efficiently.

I am not opposed to breaks but I was surprised they took none! At the end of the service, they gave me a thorough run down of the work, notified me of one window they saw was broken, where the hard water system had left residue on a window by my basement and one window they couldn't reach in a double story landing above a staircase. I appreciated this.

I do not think G&S are a cheap service, in fact it is fairly costly but in my opinion you get what you pay for and if it is a service you only employ only once or twice a year then it is entirely worth it. It was nice to receive a service call the day after the cleaning, to check in and make sure I was happy. In all, the customer service is impressive. I highly recommend G&S Windows.

I highly recommend this company. The service was outstanding. The expense is worth every penny. I could never get my windows cleaned the way G & S cleaned them. I had G & S clean the screens also. My windows never looked so good. They were careful working about the shrubs bordering my house too. I will definitely use their window cleaning services again. It rained yesterday, and the windows still look great and clear. Professionally done and a very reputable Company.

ZERO STARS would be an appropriate rating. G&S did an onsite quote to clean all of the gutters on my house. I called G&S several times prior to scheduling an appointment o confirm with them the house has gutter guards. I explained some guards were to be removed and discarded, others needed to be unscrewed, rotated out of the way, gutters cleaned and then replaced.

The woman on the phone confirmed there would be an extra charge for this work. I called a 3rd time to request roof valley cleaning and also mentioned again about the gutter guards. For the 4th time, I was told gutter guards are not an issue. On 6-Nov-19 Blake and Will arrived from G&S. I spent a minimum of 15 mins in the yard with them reviewing the work; specifically pointing out which gutter guards should be removed and which cleaned. 3 hours later ALL of the gutter guards were in the trash, folded, bent, twisted.

The workers apologized profusely "I am so sorry. I misunderstood." Jerret came to the house the following day and reviewed all of the damage. Integrated gutter guards destroyed, flashing strips torn off, shingles damaged, debris left in gutter. As of today, G&S has replaced 3 tiny brackets and stated they are not responsible for the damage, they cannot replace or repair the damage due to "liability?" and they ran my credit card, without my permission, for $100.00 This is not over until I am satisfied.