Ultra Clean Carpet & Upholstry

Best experience with a moldy situation! From Lori in the office to Mike himself, customer service was absolutely top notch . Dustin, Noah and Andrew came, were total gentlemen, mindful of my home and just a complete hoot to talk to. Dallas was diligent in answering all my calls, questions and so kind breaking them all down for me (which there was plenty, thanks for that ).

Sir Luke was super kind and utterly respectful in working with me on my time to do what he needed to do over the course of a few days. Overall Guys, 12/10. Everyone I've encountered on this journey with UltraClean has been knowledgeable and consistent with that Idaho hospitality we all know and love. I will absolutely be recommending them to all of my clients who would require any of their services.

Ultra Clean came and did the inspection, drying, and new floor after a water heater leak. They were diligent and kind. Rene Rosales did the floor and it looks great. Services: Water damage-related cleanup & repair, Flooring

Thank you to Rene Rosales for his great customer service! We had a great experience with Rene as he explained the work he was doing along the way. Even with one adjustment request, he quickly corrected it to ensure we were happy with the results. We appreciate people who genuinely care about their customers and respond with such a great attitude to create the necessary assurance. Customers remember experiences and so far we are very impressed with UltraClean and there contractor Rene Rosales.

Side note, he also listened! He worked diligently and cleaned up the area he worked on before he left. And finally, while this was step 2 to our, remediation, so far their has been consistency with GREAT service as Dallas Phillips & Cam Richards have also been very responsive to our calls! And they too also really listen! Thank you UltraClean team!

We had a water leak in our garage and after we had repairs done Dustin and Noah came to help with the water clean up. They were very pleasant and fast responding. They explained the clean up process, left blowers and even looked under the house to make sure there was no damage! Thank you for being so kind and professional in a stressful situation!

Dustin and Noah were professional, on time and did a great job of reviewing the work plan and being very mindful of my home. Dustin and Dallas were great in providing the initial inspection and quote, and reviewing the scope of work and what was needed. I had gotten many other quotes and they all wanted to add a large amount of work outside of the scope of what was needed increasing the cost by $4,000-$10,000. I would highly recommend Ultraclean for fair and honest quotes and work.

Dustin and Noah were great! We had a toilet supply line leak and damage our base boards. They did a thorough inspection to insure no other damage occurred to the drywall or subfloor. Great company! Service: Water damage-related cleanup & repair

Everyone was super helpful and awesome! From the phone calls and setup in the beginning to the work done, everything went super smoothly. Dustin and his crew were respect and efficient, and had our water damage issue resolved in less than an hour. We will definitely use them again! Service: Water damage-related cleanup & repair

We loved working with Rene. He dealt with our crazy dogs super well and we felt comfortable having him in our home all day. He seemed to really want things to be done right and would take extra time to come back and improve things he felt were needed--even if we didn't notice it. The other contractors involved struggled with consistent communication and keeping us informed of changes to the schedule and what we could expect.

That has been super frustrating. Lori in the office was helpful though and would try to help us connect the dots when necessary. I would definitely work with them again though. They seem honest and were there when we needed help and we will always be grateful.

Wow! My husband and I had a dishwasher that leaked UNDERNEATH our laminate flooring. We didn't know we had a problem until it started leaking up through the flooring. Now we had a real problem. Our insurance agent recommended Ultra Clean. We called Ultra Clean on Friday afternoon. Dustin called us back within an hour. He said that he could be at our house in about 45 minutes.

He was on time and very courteous. He was thorough. He set up fans and a dehumidifier to start drying things out. He was a great communicator and let us know what the next steps would be. Monday morning, Rodney called to see what time we would be available for him to come and start the demo. We told him anytime. He said he could be here in about 40 minutes. Rodney was on time, and courteous.

He was by himself, and my husband and I asked if he was going to do this by himself. He told us that one of his coworkers was ill and another was having to work in the office; but he was fine and could handle the job. He never complained, he made no excuses. He just went to work. He is a very pleasant, personable, and professional young man. He worked diligently.

This is despite my husband's and my almost constant conversation. The floor was still wet/damp; so he reset up the fans and dehumidifier, and cleaned all the demo. He let us know what to expect next. I am very impressed with these 2 men. They were spot-on prompt, knowledgeable, professional, and courteous. Outstanding customer service. Kim Ahrens Meridian, ID

Nick was great, professional and methodical. He used high guality water detection tools and his knowledge to discover the extent of a plumbing problem. I will use again. Service: Water damage cleanup

Nick was fantastic. He called me almost immediately and had a team out (including himself) the next day. He was incredibly knowledgeable about my issue and did a great inspection. I really appreciated the honest assessment and in the future, I would certainly use this company again. Thanks Nick! Services: Water damage cleanup, Mold inspection

Justin and Nick came out after we noticed water leaking in from the roof. Super friendly and professional, they used a variety of tools to run comprehensive inspection on the interiors of the wall, making sure of anything that needs cleaning/mold removal. Good thing they are prompt and fast that we saved potentially lots of money having to repair any significant structural/mold damage. Highly recommend Ultra Clean, Nick and Justin are awesome! Ed Lee

I had a home inspection performed for a sale of home and the home inspector flagged for so called microbial growth and moisture moisture content in the ceiling almost killing the sale. I had ultraclean go in and reinspect the problem areas that were flagged using their quality equipment and knowledgeable staff With no issues found. They are impartial and honest unlike the unlike the home inspector who used cheap equipment and seemed like he had it out for the seller of the house because in his words he "works for the buyer". Special thanks to Mark, Lori, and their very professional staff that kept things on track for me.

Dustin and Rodney from Ultra clean were fantastic. Super friendly and knowledgeable. They were very careful and respectful with our things in our home while we were out of town. If a disaster happens I would highly recommend Ultra Clean. Services: Mold removal, Water damage cleanup, Mold inspection

My husband and I would highly recommend Ultraclean Pro. I noticed a seam on my laminate floor in front of my dishwasher looked like it was raised just a tiny amount and asked if Ultraclean could send someone to check it for me. They sent Justin the same day to give us an estimate. He had to access our crawl space which was located in our spare bedroom closet.

I use that closet for storage and it was piled high with blankets, etc. Justin insisted on moving all of it for me so he could access it. Throughout the five days it took to dry out our floor he went out of his way to keep us updated on the progress, setting up appointments to check the moisture content and calling us fifteen minutes before he arrived each time. He and his workers keep everything clean throughout the whole project.

My wife and I were confronted with a broken drain pipe in the kitchen wall. The plumbers (Scott & Doug from Master Rooter) suggested we call Ultra Clean. It was late on a Friday afternoon when UC was called and within an hour Dustin Milbourn (lead technician) & Noah arrived and started working toward restoring the property. They were professional, efficient, polite, & prompt.

They stayed until 8:00 PM and came back the next morning. For the next few weeks, UC will continue in their efforts to recover our home. Any organization can be assessed by the associates they employ and, knowing that, Dustin and Noah are notable representatives of the Company. Ultra Clean is indeed fortunate to have them as members of their team and should be proud of their performance!

I cannot say enough good things about Ultra Clean. I used them for water damage in my kitchen. After seeing what my mom went through with hers I was afraid. Ultra Clean is such a professional company. Special shout out to Lori Walters for going the extra mile to make sure all the paperwork was submitted properly to insurance. She worked with them and took the headache away from me. John Gutierrez assessed the damage and provided a reasonable quote and found things I would never have thought of.

He was so kind throughout the process and made sure I was being taken care of. Cam worked with all the Contractors and did some of the work himself. He called me and gave me a complete schedule. He let me know if they were going to be delayed. Honestly, I would never use anyone else if I was in this situation again. My house was under construction for 4 months and they made it the best experience it could be. Thank you so much for caring about your customers and being such a professional company.

Dustin & his UltraClean team were incredibly professional, knowledgeable, communicative, and personable. We were impressed with their skills, experience, and ability to solve our problems. We would recommend UltraClean to anyone! Service: Water damage cleanup

Very hard working individuals! I unfortunately had my septic line blow TWICE and without fail and always with a smile, they took great care of us! They had a new employee they were doing a working interview with and she was fantastic as well! For being her first day on the job, this was one heck of a working interview. Josh and Hailey were amazing! Hailey, great first day! Josh, just like last time, you made a crappy experience (pun intended) the best it could be for what it's worth. thank you!

We have never used UltraClean and never will! Tonight an UltraClean truck tailgated is for 2 miles honking and flashing their light. He eventually passed us illegally. If this is the way you represent your company I want no part of that! My daughter was scared he was going to follow us home. I will spread the word!

Our home flooded on Good Friday, a call was made to Ken Hurst, who sent his team to our home immediately. Kaden Isaacson and Fernando evaluated the situation and went to work. They did a fantastic job pulling up carpet in the living room, dining room and family room, removing our kitchen flooring and wet cabinets. The fans and other equipment were removed by Kaden and Justin on Wednesday. This is a very professional and thorough company with great employees. I highly recommend them.

Used these guys once and that will be the last. they came out to take a look at the damage done to my house said some one would contact me in 2 days. I waited a week and had to call my insurance to figure out what was going on, they were surprised that NOTHING was done. They came out did the demolition, set all of my damaged cupboards in my garage and were going to re use the old moldy cabinets to "restore" my kitchen.

After they were "done" I was told I would hear back from someone in 3 days. a week and a half went by and I had to call them. I did not get a return phone call until 24hrs later. I told them that I had someone come in and tell me the old cupboards could not be reused and that I needed new ones. I also told them that I was not going to use them for restoration.

After that I was told that they were not going to "make a special trip" to my house to clean up the old cabinets they left in my garage. Then I told him well you still have your lockbox on my front door. within 5 minutes someone called me so they could retrieve their property. I was charged for disposal and removal, then when they were made to come out and clean up I was charged again. I would NEVER use or recommend this place to anyone. Throw a dart on a map you'll find someplace better.

All I had was an odor that I couldn't tell where it was coming from. I called Ultraclean and they sent their Disaster Response Team to help. As it turned out, I had a small leak around my bathtub drain, which they identified. The guys showed up to clean up the mess in clean suits so their dirty work would not make my house dirty. They recommended a great plumber to fix the leak, and they went to work on fixing the water damage.

Long story short, they did a super amazing job, they did it fast and professional, they did it for a reasonable price, and they gave lots of helpful hints to prevent future problems. I highly recommend them!

I returned home from vacation to a flooded rental house. I didn't think it was too bad, neither did my property management company. We were wrong! When Brandon and his crew got involved, THINGS GOT DONE PROPERLY. They have instruments that help to find things that other people would never be able to. Brandon even found old water damage that could have created possible mold and problems for my family. Based on what Brandon found and documented, all blame was removed from me and and the owner took care of all costs. Brandon handled EVERYTHING and I could TRUST that it was done properly even if I was not there to check on it. Brandon and his son even came over late on a Friday evening so we could get it done faster. Most companies would have waited until Monday or sent someone else to handle it. That is DEDICATION!

Christmas morning we had no water. Look in the crawl space, and there was a good four inches engulfing the bottom of our home. We called around and these folks were the only company that had any interest in helping during the holiday. Brandon answered and was incredibly empathetic! He had Richard and another guy over to the house within the hour, because they knew that without a clean work space, no plumber was going to go down there to fix it. Richard got there and was very VERY good at making us feel like the company cared and wanted to get us fixed.

He and the other gentleman (I apologize, I don't remember his name) were at our house on Christmas day for about 9-10 hours! I know they were paid well, but to spend your entire Christmas with us, that was above and beyond. Since Christmas, Richard has been back a couple times each day to make sure the blowers drying out the crawl space were doing their job.

The fans are still in and it's getting dried out. But regardless, the work they put in allowed a plumber to do their job, and without them, this experience would have 10X worse. I HIGHLY recommend Brandon and his crew to anyone, anytime. Could not have asked for a better bunch of guys!