Serene Surroundings

We do not have enough fingers to count the number of times we have been ghosted by the sales people. "We will be out for an estimate" - nothing "going out of town, will call you next week" - nothing Over a span of two years we have been trying to use this company because they provide all of the services we want. Very frustrating

I wanted to let you know what a great job Scott's landscape team did with my mulch and edging today! The entire team was all professional and efficient! I had to leave around 2:00 PM and when I returned at 9:00 PM, my entire yard and drive and street were so well cleaned up, the fence gates were tightly secured/closed and the cleanup was so well done. Why they even blew off my driveway from like all the maple tree buds! I was very impressed again with Serene landscape company! Thank you so much again!

Critical: Punctuality, Responsiveness They promised our HOA the world and delivered terrible service the whole year. Constantly had to call on missed appointments and even property damage. They cited covid-19 and the worker shortage for most of their problems. Management did answer my calls, but the end result was still less than what we had hoped for. Services: Lawn mowing & maintenance, Weed control

Terrible service. They were supposed to mow the lawn every week, however, they showed up every 2-3 weeks with no explanation. The grass got so long that it clumped when they cut it and looked bad on the lawn. To "fix" this problem they mowed the lawn twice in the same day and charged us twice, unacceptable. I called them and they said that they were cancelling our contract because they didn't have enough workers to do all the work.

The quality of their work was also poor. The lawn was mowed, but it was left long and never looked good. My advice is to find someone else who cares even a little about the quality of their work, because these guys don't.

We had an old deck removed and replaced with a stone patio. We also had landscape work done as well. Daphney from Serene designed everything and it was very exciting to see the design come to life. Daphney communicated very well with us about the timing of the project as things moved around a bit with shut downs postponing the start of their summer work as well as being short staffed due to COVID.

The team worked VERY hard and diligently many hours each day to get the job done in time for us to host a family gathering which we greatly appreciated. Despite the short time table they were thorough and detail oriented so everything looked beautiful. Every question we had throughout the project was responded to almost immediately. When the project was completed and we had lived with it for a bit there were a couple more issues that came up and when we contacted Daphney she immediately came up with a plan to fix things and let us know when it would happen.

We felt very taken care of and they worked hard to make sure we were very happy with the outcome. We are so thankful we relied on Serene Surroundings and look forward to continue our relationship with them in the future.

I highly recommend Serene Surroundings. We moved into a new construction home and hired their company for our front yard and backyard landscaping. Our project managers were Daphney and Dan, who were great to work with. They are professional, creative, and have a very good work ethic. They installed sod, flowers, trees, a sprinkler system, fire pit, and paver patios in both the front and back yard.

We could not be happier with the outcome! We often receive compliments about our landscaping from others. They also perform routine lawn maintenance, which we have also been very satisfied with. I cannot say enough great things about this company.

Highly recommend! This company does a good job on our weekly grass cutting and yard maintenance, so we asked them about our landscaping project. After seeing their detailed design ideas along with 3D video, we decided to hire them for our extensive yard project. Our project manager, Kellas, was wonderful as he kept us in the loop the entire time in terms of costs, options and time frames.

The project was completed timely and we're thrilled with the outcome! The entire team was skilled, hardworking, and flexible as they were able to adapt to issues that arose, as they often do with projects of this size. The follow up after the project has also been appreciated. Very happy with our new yard and Serene Surroundings.

We had Serene manage our entire backyard project (patio, grass, landscape beds, and fence) this summer. We started in the Fall of last year with the design and had our 'ducks in a row' for the groundbreaking as soon as possible this spring. The teams showed up prompt every day and the progress made was astounding. I had no idea how much detail went into making sure our 800 sq. foot paver patio went in level and by our design specs; they make it look easy, but they are VERY GOOD at what they do.

The personable teams cleaned up everyday and became well acquainted with my kids (and neighbors' kids) who were also enamored with the whole project, haha. The project took 3 weeks and we have had follow-ups/check-ups to make sure everything is still settling well while the turf and flowerbeds grow in. Although this was a complicated process, we had a great group to help us along the way to make sure we were getting proper personal service.

We will be using Serene again for our front yard design and work as well when that time comes :) One somewhat surprising, yet not unexpected, change to our day-to-day lifestyle that we have noticed since having the patio completed is how much time we actually spend out there now. Before the patio, we would setup the kids' little pool, water table, chairs, tables, etc., outside of the garage and run into the grass and play with the hose.

That would happen once a week during the summer as it was somewhat cumbersome. NOW, we walk out of our backdoor (not garage) and walk down 2 beautiful pave-steps and are on our patio where we have all of those amenities, but in a more controlled, enjoyable, and relaxing space. That now happens pretty much every other day, haha - A pretty noticeable change if you ask me.

Our patio furniture (bought afterwards once we realized how we wanted to utilize the space) comes in a few days and we are looking forward for that final touch. Special thanks to Kellas Brown and his team to make all of this happen! I will post MORE photos when the patio furniture comes :)

The entire transaction, from start to finish, was exemplary, and we are very happy with having worked with Serene Surroundings for our yard makeover. Kim's design really opened up our backyard. Seth and his team were everything you could ask for in a landscape crew--on time, responsive, helpful, and attentive to our concerns. They cleaned up every day, as promised, and performed high-quality work that finished on schedule. Bryan's helpful assistance in guiding us through the process was top-notch, and we felt like he treated us as if he was a consultant and adviser and not a salesperson. High marks all around. We enjoyed our customer experience with Serene Surroundings and will recommend them to friends and neighbors.