Anderson Brothers Steamatic

After forgetting a duct covering in my laundry area and blowing filth everywhere, they left without cleaning carpets due to an equipment issue. House had to stay disheveled (furniture moved from carpeted areas) for another day in order for them to return following day. They were clearly then rushed for jobs and did a terrible job on my carpets. They did not even move couches as I was told and I cannot even tell the bedroom and changing room carpet were cleaned at all.

When I called about couches being moved and expressed dissatisfaction, they could have cared less. Very unprofessional and lacking good customer services. Would never recommend to anyone.

Couldn't be happier with the service these guys provided. Normally I don't write reviews online but sometimes you just have to when someone does such a great job. We called for a last minute cleanup on some brand new carpet we had installed. They were there within two hours and couldn't have been more professional and helpful. Would recommend this company to anyone and won't go anywhere else for services like these. Thanks again!

Same story every time. We call that the dryer vent is clogged and ask them to please check their records, as our venting is unique. Technician shows up, takes one look, and says, "oh my, I need to call the boss." They always get it fixed but it would be nice (and presumably less expensive) if they came out with the right info, tools and team.

Kevin and Tom were on time, provided great service and were very kind while at my home! I loved working with Steamatic and would call them back to do my carpets again!

We're trying to wrap up a move to a new home in the Grand Rapids area. In all of the moving activities, you have to rely on others to make things happen. Some by choice, some by necessity. Among those "others" who assist, there is a roughly 50 - 50 % split between those who actually help and those who don't, or reluctantly do their job. Julie at Anderson Brothers Steamatic on Fulton Street in Ada made it all happen for us.

There were five different rugs cleaned on a timely basis to coordinate with the move. Thanks for making it all happen Julie! And thanks to all those who worked on this out of my view. I would recommend you to anyone. FYI - With the stress of moving, this was a welcome story of good news I could bring to my wife. I owe you one for that!

The technician was very thorough and worked very hard on our carpet. My only negative would have to be lack of communication during this pandemic. I wasn't sure that you were coming, as I made this appointment in early. march prior to this pandemic. I spoke to someone two days in a row to confirm my app. He said that someone would call and let me know. Otherwise my carpet looks and smells great.

My husband and I were very pleased with the additional care that was taken by the three gentleman who came to work on our carpets. They helped us with our mattress which we appreciated. Both of us being in our 70s that was great help! They were clean neat even put a protective cover on our cabinet where the cord was going past. Thank you for your service. You earned a Class A rating from our home!

I noticed all of the good reviews happened before the owner took over operations from the prior manager. This is a current review. I would give -0- stars if I could. DO NOT USE - TERRIBLE BUSINESS PRACTICES! They picked up my project from my insurance company after a washing machine flooded two floors in September 2016. My office been under construction for the almost two years.

They didn't complete the items that they were paid by my insurance company to complete, nor replace the materials that they were paid to replace. They caused a second flood in my home and home office (both floors again). They didn't remove mirrors, cabinets or light fixtures when painting, though they were paid for that. I have paint and drywall on sinks, toilets, light fixtures, and couch from sloppy work and not covering or taping.

The owner has promised resolution but no longer responding to my requests. It has been a year since they flooded my home by re-installing my sink incorrectly. Another contractor had to re-repair their (partial) work. I am now left to file a lawsuit at my expense to try and recoup some of my losses and pay a contractor to come in and complete the unfinished work. Loss of time in office and kitchen dining area has been a major inconvenience and affected my efficiency in my own business.

Love this place. Running a special, 119.00 for 2 areas. Unlike other competitors, we DO NOT charge to move furniture or have hidden fees the drive your bill up. As an employee, I can say I give the highest quality service that I can. I encourage and former customers who may have had a bad experience in the past to give us a call and a chance to make it right. We are here to serve the customer and make sure you are highly satisfied when I walk out your door.