One size does not fit all. We have a solution for just about every surface you can imagine for almost every hard surface! Our Specialty Services are what separate us from most other companies. Why? Because these are the type of services that RESTORE your property to as close as new as possible. Pacific Carpet Care has been providing extraordinary service to residents and businesses in the Orange County, LA, and Inland Empire areas since 1998. We strive to surpass your expectations and bring you a level of customer service that you may have never experienced.
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Pacific Carpet Care began in August of 1998, when our landlord gave us a months free rent at the birth of our youngest daughter. We were already trying to balance the needs of our youngest son who was battling Cancer. We took that money and rounded out a rather humble set of carpet cleaning equipment.
From the time you invite our company into your home, we are yours for as long as you need. We encourage you to show us all your areas of concern. Then, we will make recommendations to help you prioritize your cleaning regimen. Each of the service categories, are expandable to cover a myriad of textures and surfaces.
Below, you will find most of the services that have been the main thrust of our work at Pacific Carpet Care. Soft surface cleaning presents the most challenges as a sub group because of the virtually limitless combination of fibers that make up the textiles we enjoy the most. Truck mounted steam cleaning, AKA hot water extraction, is the industry standard.
We offer phone support if you should ever have any questions about our procedures or, if you think you might want to try to tackle some tasks yourself. We pride ourselves as being one of the few Orange County Flooring companies who will take the time to show you how if you are interested. Over the last several years, we have watched many of our clients phase out soft floor coverings for harder, longer lasting surfaces.
Reviews (2)
Chaos
Nov 28, 2021
Jr
Aug 11, 2021
My experience with the carpet technician was fantastic. The carpets looked great after he was done. But after everything dried I noticed many of the stains came back. But that wasn't the problem. It was how the woman whom I spoke to on the phone afterwards treated me. She was appallingly rude and literally hung up on me. I'm still in shock at how terrible her customer service (and listening) skills were.
Full story below. When stains come back after a cleaning it's called "wicking." I used to be a carpet cleaning tech myself years ago. And when stains would come back we would head back out and just do a simple, quick spot treatment of the stains. It's called good customer service. The cleaning was done on a vacant guest house (converted garage) my wife and I bought and were not living in yet.
Since the purchase, we were dealing with other home emergencies like the master shower (in the main house) not draining, or the toilet that was leaking everywhere, or the cracked foundation, replacing the clogged septic tank, etc etc. There was sooo much to take care of during the first 2 months after moving in. So amidst dealing with the home-repair-chaos mentioned above - I did notice many stains come back just days after the cleaning -- but due to the higher priority life items listed above, I wasn't able to call Pacific Carpet Care about the "wicking" stains until almost 2 months after service.
I call in and politely tell her the situation that a lot of stains re-appeared after drying. Well before I could even ASK what I was looking for (which was simply for someone to come to a quick spot treatment to remove the leftover stains. Not a refund. Not a full, new cleaning for free. Just spot treatment) She went into full blown attack mode - and flat out treated me like I was one of those nightmare-ish, unreasonable customers who demands refunds over the smallest of things. Ummm.
I'm not that guy. Hell, I even tipped the tech when was done! Yet, I was treated like the slimiest, over-demanding customer she's ever talked to. The moment she discovered it had been almost 2 months since the cleaning, she refused to listen to anything I had to say. Constantly interrupting me, painting me as a cheap customer, assuming SO much without even listening.
Now I'm not stupid. I fully realized that calling almost 2 months after service doesn't entirely work in my favor. But I know for a fact that these stains are the same stains from before the cleaning. So I called prepared and *tried* to explain my situation with constant interruptions and rude disbelief on her part. I offered before and after photos with timestamps of the same stain patterns (which she refused to look at).
I also told her that I used to work in the carpet cleaning business and that "wicking" isn't abnormal. It happens. Her response was something like "I've been doing this for X amount of years and stains just don't come back like that! They must be from the movers shoes, or yourself. It's been 2 months!" No matter what reasonable/logical point I would make regarding the stains coming back (or why I wasn't able to call in until 2 months after service), she just wasn't going to have it and ***hung up on me.*** I've worked in service-based industries for most of my life and I can't even imagine treating an honest, well-meaning customer this way.
I was really shook after this call as I rarely ever encounter drama or being treated so poorly. Again, she never even asked what it was that I was looking for. She only argued, didn't listen, interrupted, and hung up on me. They may do their best work when the come and do the job. But beware if you ever have to call back as you'll probably be treated like complete dirt.
I would never recommend this company based on how their main point of contact treated me. My real estate broker, who used to send business their way, said that based on how I was treated (which is the opposite of how he treats his customers) -- he's no longer going to send any clients to Pacific Carpet Care.
Full story below. When stains come back after a cleaning it's called "wicking." I used to be a carpet cleaning tech myself years ago. And when stains would come back we would head back out and just do a simple, quick spot treatment of the stains. It's called good customer service. The cleaning was done on a vacant guest house (converted garage) my wife and I bought and were not living in yet.
Since the purchase, we were dealing with other home emergencies like the master shower (in the main house) not draining, or the toilet that was leaking everywhere, or the cracked foundation, replacing the clogged septic tank, etc etc. There was sooo much to take care of during the first 2 months after moving in. So amidst dealing with the home-repair-chaos mentioned above - I did notice many stains come back just days after the cleaning -- but due to the higher priority life items listed above, I wasn't able to call Pacific Carpet Care about the "wicking" stains until almost 2 months after service.
I call in and politely tell her the situation that a lot of stains re-appeared after drying. Well before I could even ASK what I was looking for (which was simply for someone to come to a quick spot treatment to remove the leftover stains. Not a refund. Not a full, new cleaning for free. Just spot treatment) She went into full blown attack mode - and flat out treated me like I was one of those nightmare-ish, unreasonable customers who demands refunds over the smallest of things. Ummm.
I'm not that guy. Hell, I even tipped the tech when was done! Yet, I was treated like the slimiest, over-demanding customer she's ever talked to. The moment she discovered it had been almost 2 months since the cleaning, she refused to listen to anything I had to say. Constantly interrupting me, painting me as a cheap customer, assuming SO much without even listening.
Now I'm not stupid. I fully realized that calling almost 2 months after service doesn't entirely work in my favor. But I know for a fact that these stains are the same stains from before the cleaning. So I called prepared and *tried* to explain my situation with constant interruptions and rude disbelief on her part. I offered before and after photos with timestamps of the same stain patterns (which she refused to look at).
I also told her that I used to work in the carpet cleaning business and that "wicking" isn't abnormal. It happens. Her response was something like "I've been doing this for X amount of years and stains just don't come back like that! They must be from the movers shoes, or yourself. It's been 2 months!" No matter what reasonable/logical point I would make regarding the stains coming back (or why I wasn't able to call in until 2 months after service), she just wasn't going to have it and ***hung up on me.*** I've worked in service-based industries for most of my life and I can't even imagine treating an honest, well-meaning customer this way.
I was really shook after this call as I rarely ever encounter drama or being treated so poorly. Again, she never even asked what it was that I was looking for. She only argued, didn't listen, interrupted, and hung up on me. They may do their best work when the come and do the job. But beware if you ever have to call back as you'll probably be treated like complete dirt.
I would never recommend this company based on how their main point of contact treated me. My real estate broker, who used to send business their way, said that based on how I was treated (which is the opposite of how he treats his customers) -- he's no longer going to send any clients to Pacific Carpet Care.
