A-1 Quality Cleaning Service

WARNING! This company employed cleaners who stole my sister in laws wedding ring, band, and push present ring. When contacted to inform them the items were stolen, they implied she misplaced all three in a drain. The rings were in one spot when the cleaners started and were gone when they left. No remorse or assistance from the company responsible for employing thieves. Do not hire them unless you want the possibility of being robbed.

Such a wonderful staff, our carpets have never looked better! Really friendly and professional. Definitely will book a cleaning with them again! Service: Deep clean

We have used A-1 for several years now. They are very friendly and accommodating if you need to switch dates. It's so nice coming home to a clean house and it saves us time having to do it with 2 kids. They do a great job and even tidy up the kids rooms. : Service: Standard cleaning

We've been with A-1 cleaning since 2018, biweekly, and they are extremely reliable, with great customer service. We're happy with their cleaning, and I highly recommend them. Service: Standard cleaning

House cleaners are friendly & very cooperative about starting in other areas if you're busy in a certain area. They get right to work & they don't stop until the job is done. If they happen to miss something it is recorded so whoever comes next time they are reminded to pay attention to whatever was missed. I'm very happy with the service.

I hired this service to do a move out clean for a rental property I was staying in. I already moved out this house when I hired the company. First impressions were great! The Vice President of the company, Meredith Lowman, came out to the residence and gave me a customized quote. She did a walk through the house and explained everything they were going to clean to include dusting light fixtures, ceiling fans, vents, vacuuming, etc. (see photo).

I even paid for extra services that the rental company requires. So in that regard I give Meredith 5 stars for customer service. Execution however is atrocious. Telia was the cleaner. She came out 11/4 at 9am saying "this won't take long". I went to work to let her do her job and after work I returned to the residence. What I found was not what was agreed upon and what I paid for.

I left a review with the company and provided them pictures of the poor work their cleaner did. 0/5 stars (Pictures attached) The counters were wiped off, but a blue stain was left in a kitchen counter, the kitchen appliances were wiped, a floor was mopped, but that's about it. Nothing else was completed on their list. A couple days later Jennifer and Meredith got back to me and wanted to rectify the situation.

So they moved things around to get Telia back out to clean the residence again. Only this time Meredith would come check on her periodically to verify everything was done properly. So at 9am on the 7th, I let Telia back in the house and proceeded to go to work. After work I returned and check the house. To my surprise the job STILL WASN'T FINISHED. (See pictures) 90% on the list was finally done, but vents weren't wiped, a baseboard in the master bath wasn't done, a light fixture still had dust on it, and NOTHING WAS VACUUMED. Friday 11/8, I talked to Meredith on the phone.

She asked how things were and I told her "for the services you provided and the things you cleaned, it looks great! However there are things that weren't done still." Meredith then proceeded to get defensive and tell me how she "knows everything was done" because she checked it personally, she then asked what wasn't finished and I told her nothing was vacuumed as there was 10x more foot traffic across all the carpets than after the first time they finished cleaning. (See pictures) Meredith became extremely defensive and proceeded to tell me that Telia vacuumed the room behind her as she stepped out of the room.

The problem is that not what the pictures show. Vacuuming is not something you can fake or lie about either! BECAUSE either you did it and it shows, or you didn't and there are footprints all over! Because of the poor customer service and refusal to acknowledge that your company still didn't provide proper services, I give you 1/5 stars. Lastly, Meredith did finally give in and offer to send another cleaner over to the residence a THIRD time, but I decided to refuse.

The company hasn't even tried to discount the cleaning from their repeated failures and refund money from work they never did. I lost all faith in the "best rated cleaning company in Indianapolis" after they failed to do the job properly the second time. So I went over there on my last day of having keys and vacuumed the entire place myself. Take a look at the pictures yourself and make your own decision if the carpets were vacuumed or not.

All pictures were taken after they "finished" cleaning from both times. I 100% do NOT recommend this company as I have never had a worse experience with a "professional cleaning company" and they will never get my business again.

I highly recommend hiring A-1 quality clean! Jennifer is always quick to respond, kind and professional. We've loved working with Lorin who always does an amazing job and goes out of her way to make sure we are happy! Thank you for all that you do ladies!

A-1 Quality Cleaning Service has been cleaning our home for several months now. We had a slow start, but after expressing my expectations, I am 100% satisfied! Denise is amazing! She keeps everything shining! She is dependable and consistent!

We selected A-1 Quality Cleaning Service to clean our home after extensive research of the services available in our area. After our in-home estimate & initial deep clean, a housekeeper was assigned to do our recurring visits which was important to us. She is on time, pleasant, thorough, and careful while cleaning. We feel that the pricing is competitive for our area & they are flexible with scheduling. I would highly recommend them.

Really disappointed. I like many am a working parent who is searching for an affordable cleaning service. We researched cleaning services over a few weeks and got several quotes, and selected A-1 for our cleaning. We expected and were quoted a higher rate for the initial cleaning, but had a promotional offer to save $50 which is what sealed the. deal for us to schedule cleaning.

At confirmation we were encouraged to provide our own vacuum for sanitary reasons and told we could strip beds and leave sheets out to have our beds re-made. Upon arrival the ladies told my husband that the cleaning would be up to $171 more than we were quoted due to "clutter", and that there is an up charge for.

The team at A-1 do an excellent job. We have specific things that we request and they are more than happy to work with them. I have also referred them to several real estate clients. I think that says the most about my feelings on them. If I am willing to put my reputation on the line for someone else.

I had called to schedule a deep cleaning and wanted the pricing for return services. I spoke with Jennifer who was very nice and helpful. We had some issues with scheduling but Jennifer reached out to me personally and we got it quickly resolved. I loved that they even asked for my pets names and could clean even if we weren't home. They do great work and I would highly recommend them!

They do a thorough job which I find so awesome. I'm always pleased when I come home and they have been there to clean that day. I couldn't say that with other services that I used in the past.

It's difficult to find a cleaning company that's both affordable and does a professional job. A-1 is well-managed and reliable and always does a good job with their cleanings. They also offer plenty of opportunity for feedback so if something is missed it can be addressed easily. I have no plans to use anyone else anytime soon for our house cleaning needs.

We've been using A-1 Quality Cleaning for several months now. They do a wonderful job every time! They are a joy to work with and very flexible. Would recommend to anyone!

A-1 cleaning has been cleaning our home for almost 2 years. All their staff is friendly and professional. I never had a house cleaner who smoked, which is huge to me. They are great about keeping you up to date on changes in staffing. I would highly recommend this service.