Maid In The Shade

Critical: Professionalism, Quality, Value The worst cleaning service I have ever used. THEY ARE TERRIBLE. Services: Deep clean, Standard clean, Cleaning

I worked for them they are loving people who care for the clients the aim is always to please and they do.

I've used their professional service for 10 years every 3 weeks. I trust them with my home and I like how my bathrooms, floors, rugs and carpet are very clean. I had a minor concern with a bathtub and their team came back and fixed things. I've been happy with them. Highly recommended.

I used the service regularly for multiple months and was never impressed. Tiles were broken in my bathroom. Trash cans were left full. Trash was left on counter tops. The toilet was broken. Water was somehow left pooling under the sink. Mirrors were dirty. The rugs did not appear to have been vacuumed at times. It was rare that I was even able to tell that anyone had been there at all. After discontinuing the service I never received my key back. I would not recommend their services to anyone.

I first used Maid in the Shade in 2007 after foundation work on our house. They did a great job of cleaning (walls, floors, etc) so that we could move back in. I decided I needed more help with house cleaning in 2013 and so of course my first call was to Maid in The Shade. Their monthly visit helps me keep ahead of "dust bunnies", cat hair, and clutter! The ladies bring their own supplies and have always come as scheduled. What more could I ask?!

Been using for 6 months and they are great! No issues and timely service. Great communication as well

I used them for about 2 years. They started out doing a great job and then broke an heirloom. However, they were very efficient in compensating me for the broken item. I let them continue to "clean" my house for months until we decided to move. As I started packing, I realized how FILTHY my house really was and felt sickened. What had the maids been doing?! Cobwebs everywhere, piles of dog hair, dust beyond belief. Shelves and spots untouched for years--the things you would care to do if it was your own home.

I paid them $80 extra to deep clean the grout in my tiny guest bathroom. Came home and ONE area had been pitifully, barely touched. I could not believe the nerve of the cleaning crew to be so lax. One other team of maids (you never get the same ones twice) commented that whoever had been cleaning here had done a truly awful job and I needed to tell the management.

Other maid service companies send a supervisor to check the quality of the work, and I think that level of service is necessary. Otherwise, the maids do whatever they want. The good stuff: they were always sweet to my elderly dog, and the management was always courteous and efficient. The maids, however, left a lot to be desired. I ended up disgusted that I hadn't noticed how dirty my house had gotten while I had spent a big chunk of change on maids for 2 years.

I've used them twice and they didn't do a very good job. I left them a note twice and they couldn't follow instructions. They don't do all the items listed on the basic cleaning list. Not worth it.

Just got a quote from them for $515 to "deep clean" my 2,000 square foot house where 2 people live.and.that does not include cleaning the inside of the refrigerator? I don't think so. Sometimes I think these services look up your house value on HCAD and assume you can afford XYZ. So, sight unseen Maid in the Shade wants to charge me $515? Nope.

Very professional, very thorough, and I have peace of mind that my apartment will be cleaned right every time. I have been looking for a cleaning service for over a year and have finally found what I need. These folks are the best!

I wish there was a way to give 6 stars! Maid in the Shade is a business that models perfect service. Their friendly staff, ease of scheduling, and superior service sets them apart from the rest. Mildred and Mary truly take pride in their work. I would recommend Maid in the Shade to anyone seeking quality cleaning services from people you can trust!

I have used Maid in the Shade for over a year for my 2000' town home. The cleaning by 2 ladies has been excellent and efficient. I'm comfortable leaving a key with the service so I do not have to be home. I highly recommend Maid in the Shade. Steve

After being disappointed by two other "professional" services, I have finally found one that really is professional. My cleaners arrive promptly when scheduled, are cheerful, and do a great job with little fuss. I enjoy their company, and they know my habits [don' throw out my coffee!] and house well. You could do not better than to hire this company.

I have been using this service for 2 years. They have done an alright job. I use them because they claimed to be animal friendly. Today the ladies who showed up at my house mistakenly let my dog loose. THEY DID NOT NOTICE. Through sheer providence my mom and sister just happened to be walking by. They retrieved my dog from a neighbor and returned her to my house. The cleaning ladies said they did not notice my dog got loose and they claimed to not be dog people. Needless to say - they were fired. Unacceptable.

We were on vacation and arranged to have our house cleaned prior to our arrival back home. The best I can say is that the service did show up as promised. When we called to order the service, the questions were very detailed, so we expected the service to be the same. However, it couldn't have been more opposite. Upon our arrival, we immediately noticed that nothing had been moved for dusting.

The only dusting had been around objects. We also noticed stains in our bathroom sinks and debris on the floors. After further inspection, we noticed that one of our art pieces had been broken. The service was very expensive and quite disappointing. We did contact customer service and they offered to come back out to dust and clean the sinks, but for the price we paid, we didn't feel that should have been necessary. If they did not make the effort to clean professionally the first time, we did not want to use them again.

Marlene and Olga are the best! Soooo happy with their service. Nice women who worked super hard and did a fantastic job! Thank you so much! See you in 3-4 weeks FOR SURE!

Company is run efficiently, ladies who came out very nice, but the cleaning I received was not very good. They did a beautiful job on my hard surface floors, but missed one entire room (dining area directly off the living rm). I was expecting company and I had to redo the liv rm area rug bec they'd only vac'd the open areas w/o furniture.

Later found same issue in den. Had to vacuum under an area rug they hadn't moved or vacuumed. I had to dust all furniture where they hadn't moved magazines or lamps! Was told they were expected to do this. They arrived 20 minutes late and spent less than 2.5 hours in an 1800 sq. ft. home. I had paid for a dust boost and extra for a den where my dogs hang out. So, they should have spent more time and been more detailed. They just cut corners everywhere.

Anytime you let strangers in your house you are weary. I needed to set up a regular cleaning of my apartment, as for lack of a better word, I am just lazy. I mean who wants to spend their time cleaning the bathtub, and hardwoods, when you can be out enjoying this gorgeous weather? For me, its just more of a luxury, and treat every two weeks to come home to a clean house. Maid in the Shade made it easy and convenient to schedule cleanings, also letting me know they conduct NATIONWIDE background checks on their staff, along with being licensed by the BBB, and bonded.

Their price was reasonable, for all the peace of mind. Sure I could have gotten someone off Craig's List for cheaper, but I would have came home to an empty apartment. GREAT EXPERIENCE, and would highly recommend them!

I found out on a Wednesday that I was going to have house guests the coming Saturday. There was no way that my fiancee and I would have managed to clean the house in such a short notice. After reading the wonderful reviews on Yelp I've decided to contact Maid in the Shade via a quote request on their website. An informative customer representative by the name of "Nichole" immediately called me back in about 30 minutes regarding my quote request.

She was pleasant and most importantly sounded competent. Despite the short notice, they were able to accommodate me on Friday. Two wonderful ladies came out and did a very thorough job of cleaning the house. Probably the best it has ever looked in the past 5 years since we've moved in. Most importantly, I appreciated their patience with our pets (we have loud birds). We'll likely request their service on a regular basis from now on.

I recently moved to Houston and was in need of a good cleaning service. I called Maid in the Shade based off other reviews and was not disappointed! Maid in the Shade did a great job! When I came home my house smelled freshly cleaned, the floors were sparkling and everything was spotless. When I called Maid in the Shade I told them that I needed someone to do a basic clean of the floors and bathrooms. They were very accommodating and went above what I had requested. I will definitely use this service again!

I called Maid in the Shade to do a complete house cleaning after my fiance's roommate moved out and I had moved in. (Ew, boy house!) The woman who booked my appointment, Patty, was very friendly and called to check in a couple times before the appointment. The maids arrived early and were quite thorough, although with so much to do, they did miss a couple little spots. Truthfully, they would have had to go through with a toothbrush for some of them, though.

Two of them stayed for 4 hours and I'm sure they could have easily stayed for another 6 to get the place spotless. I was happy with the service and thrilled not to be living in a dirty bachelor pad. Patty followed up with me afterward (I love such excellent customer service!) and even sent me a thank-you note. I would absolutely hire them again.