You've Got Maids

They were incredible, did a great job and very fast! They were prompt, professional, and handled everything on their own. Very happy Service: Standard clean

Review is specificlly for the Sherman Oaks office. Never got to the actual service. After inquiring initially online, received a text from one of their reps. Went back and forth for days till it seemed like we agreed on a time and day. Specifically 8AM before store opening. Texted him back at 8:30AM because they had not shown up to their 8AM appointment. Rep. called and had no idea they were expected this morning. Citing we had not had a card on file or account created.

I would imagine after days of back and forth that this would have been mentioned. We assumed they would simply present us with it when they arrived. In the end, would not recommend. Spotty communication and already seems like it's difficult to set expectations with them.

Terrible, terrible cleaning service. I agreed on a price to deep clean my home based on a time of 3 hours 20 minutes for 3 workers. They were extremely slow and had to reclean my bathroom twice since on the 1st cleaning she missed cleaning the mirrored cabinets, windows and floor. They "ran out of time" and did not put the clean sheets back on the beds nor did they clean the inside of the fridge.

They had promised to clean the outside of the kitchen cabinets and I even provided the spray cleaner. Not one cabinet was cleaned & the spray cleaner was completely full. When I called Cesar and complained about the cabinets not being cleaned he said he would call me back & send another crew to clean the cabinets. Guess what? No call back. DO NOT WASTE YOUR MONEY! THEY LIE ABOUT THE CLEANING THEY DO. THEY DESERVE 0 STARS!

Great great company! Will be using them again! Appreciate all their hard work. Very professional and affordable. Made my move out a breeze.

On Saturday July 24th I started contacting cleaning services for my July 26th move in, while "I've got maids" is the only team available to arrange a service this soon. We asked the cleaning crew to clean what they could in the bathroom and do what else they could in other parts of the house with whatever was left of 1 hour. However, the house situation was much worse than what we were originally aware of and the crew went out of their way to clean the place for longer than an hour simply so that they could complete cleaning the bathroom and kitchen.

They were very courteous and managed to do a very good job in both places with a very reasonable price(almost half than some other cleaning companies I contacted). I would definitely recommend!

I cannot speak highly enough of You've Got Maids. We have used them twice (Deep Clean and Move Out Clean), and both experiences were great. Aside from the great job they did cleaning, Alice is very easy to work with and their pricing is fair. For our Move Out cleaning, things were very last minute with other complications (all from our end), but Alice and her team were flexible and really came through for us. Would recommend You've Got Maids to anyone in Durham.

We used you've Got Maids of Durham for the first time. It was our first time having our house cleaned in a year because of Covid. They sent two people. They did an excellent job. They cleaned everything we asked and more. The house looks perfect. I am so pleased. Service: Standard cleaning

Our family just purchased a home and wanted a good cleaning before moving in. We contacted You've Got Maids and received a response the same day. It was easy to schedule an appt. Specifically we wanted a deep cleaning of all the baseboards in the house, cleaning of all bathrooms and the kitchen, dusting throughout and cleaning on the windows and window screens. The ladies came on time, completed the job within the the time quoted and asked us to verify their work before leaving. I absolutely recommend You've Got Maids. Great job!

The team that came to deep clean our house did a wonderful job! They were very thorough and professional. The prices are reasonable and we have now gone to a monthly service. Service: Deep clean

We love You've Got Maids of Durham! The maids performed a deep cleaning when we first moved into our house last summer. Ever since, we have scheduled them to come every two weeks for a routine clean of the whole house. Every team is fantastic and attentive to all details. They make our house feel sparkling and new and fresh every time they come. (Their cleaning products smell amazing!) Team leader Alice is highly responsive and flexible to our scheduling needs. We feel very fortunate to have found them. I highly recommend this cleaning service!

So they were 3 hours late. Did a subpar job and then called me a twat. Lmao. Pretty upsetting. Good luck Fernando! Never had a worse professional experience in my life. All we wanted was the bathroom deep cleaned including walls etc. They were 3 hours late. 3 people people came instead of 2 and they didn't even clean the floor or the walls. Hair and dirt still left clinging around.

I have pics to prove it. I called the guy upset and he was such a jerk. Saying things like "are you upset or is your mom upset?" Huh!? Were both upset! We spent all day doing this and its not even clean after all! And he said "stop being such a twat".

I have used You've Got Maids several times to prepare my house for a party or just to get it sparkling again and every time they come they exceed my expectations. The staff is professional, competent, and efficient, all for a very reasonable price. Highly recommend. Service: Deep clean

Fernando and Caesar went above and beyond to do a very difficult cleaning job for us that involved really awful bio toxins. The job was so demanding that they had to return a second day with more people and steam cleaning equipment to get it done. They left the place immaculately clean and disposed of the waste off site. It did cost more than we thought but they did all they could to work with us to make it more affordable. They are excellent knowledgeable, professionals. I really appreciate all they did, especially during Covid! Leah Z Santa Monica, cA

We were so pleased with the deep cleaning services provided. They are professional, friendly, and thorough. Alice was so responsive and flexible and her team went above and beyond to ensure our needs were met. I didn't think it was possible but they were even able to make our oven look brand new. I would definitely recommend them and use their cleaning services again!

WOW what a bad experience. $400 for an HOUR and TWENTY MINUTES. It was supposed to be $200 for a Tuesday appointment. The Sunday morning before the appointment I emailed Cesar to let him know that I'd need to move the appointment to Thursday. He wrote to me that there is a cancellation fee. I responded with "We are not cancelling, just rescheduling.

Thank you for understanding, and see your team on Thursday 12-3." He replied, "Melissa, Sounds good we will be there tomorrow.and just to reiterate, we will either come with 2 people for 2 hrs or 3 people for 1 hr 20 min for the $200.00." Later when I checked my online banking, I noticed he charged me TWICE, each for $200 for a total of $400. NEVER USE THIS COMPANY.

I WILL ALSO BE POSTING THIS WARNING MESSAGE TO NEXTDOOR.COM FOR ALL MY PROPERTIES - THAT INCLUDES EVERYONE ON NEXTDOOR.COM-TOPANGA, NEXTDOOR.COM-WOODLAND HILLS AND NEXTDOOR.COM-CALABASAS.

If I could give 0 stars I would! HORRIBLE! DO NOT WASTE YOUR MONEY! They don't even mop, was supposed to clean inside the kitchen appliances didn't even touch the fridge! I WILL BE PURSING LEGAL ACTION IF I DO NOT RECEIVE A REFUND!

Great Karla keep it up. I will respect a fool to avoid noise. I would stand on the mountain top if I could. DO NOT Go HERE, THIS IS A SCAM. The rest is history, I just want people to know not to go here and you know what people will catch up to what you are doing. Let bygones be bygones. Goodbye "you got maids". I have no time for you. I have long cleaned my house by myself.

If you are looking for cleaning service and you are reading this, please review all their comments including mines very carefully. Take all the negative comments seriously, this is a SCAM. You got maids is a scam.

We had them do a "deep cleaning" before we staged a home for sale. They cleaned around everything, didn't do the toilets, floors were still dirty in spots and base boards not done even though they specifically said they would do them etc. I provided them photos showing many areas that weren't done. I called and they said they would come back and make it right. When they came back they were really rude and spot cleaned a few spots and said that was all they would do.

They charged me $500 to clean a two bedroom condo, and didn't even clean the toilets in the bathrooms, among many other things. We've also used them to clean our office, and had similar quality issues. They require payment upfront so there's not much you can do about their subpar work. Bottom line, they charge roughly twice as much as everyone else and deliver low quality work. There are much better options out there.

I heard about You've Got Maids through the online neighborhood social site Nextdoor and they came highly recommended. I decided to hire them for a move out cleaning service. The maids did an excellent job cleaning my house. The place was basically spotless, except for the kitchen cabinets and drawers, which my landlord pointed out hadn't been wiped out. You've Got Maids guarantees their service and will come out to clean anything they missed, but since they were half an hour late for the initial cleaning I decided to wipe the drawers and cabinets out myself to save some time waiting around.

This review is in concern to them keeping their word. If you are looking for a maid service with a huge cost surprise you have found them. They quoted me at 330 and next thing I know I have a bill of 500! FOR A 2 BEDROOM 1 BATH! They did not give a curtsey call to ask for my approval on additional hours. My theory is because it was not really needed.

Either way, they violated their promise/contract to call if extra maid hours were needed. GO somewhere else where they will keep their word and care when they did wrong. I emailed the owner and they told me the hours are accurate despite me not granting them extra work hours. DID NOT CARE ONE BIT!

Would not recommend this service any longer. Rachel left the company several months ago. The new local owners are currently invisible. They are non-responsive to customer needs. Many new employees. They are very nice, however, management doesn't always send english- speaking team leads. This makes it difficult to meet client needs. Again, I don't recommend this company at this time.

So, I've never used a cleaning service before and was not sure what to expect. Rachael's crew came to my home and went right to work. They went through my home with a fine tooth comb. I didn't want anyone to walk through the house or touch anything after they left. They brought their own cleaning supplies and were very professional. I would recommend them to anyone.

This is my first time using You've Got Maids and I am one satisfied customer! My first encounter was with Rachel on the phone when I initially booked the cleaning service. Rachel answered all my questions and did a great job of explaining how thoroughly my home would be cleaned. Victoria, Maria and Valerie did an amazing job cleaning my home! They completed everything on my wish list and more! :) Highly recommended and I'll definitely call upon You've Got Maids in the near future! :)

They were Fablous! Cleaned my whole apartment so I could move out and get my deposit back. The crew was early and presented themselves very professionally. I will use them again.

I have used many cleaning services over the years, but never really found anyone very good. I know I am picky, but I want a cleaner to move fast and get the job done right every time. I called Racheal and now I've been using YGMaids for over 3 months now and have had perfect cleanings, every time. They clean everything, are very detailed, and can do a better clean then molly maid or merry maids (the two others I have used).

They are also responsive and operate a business extremely well. We use them every week and are absolutely hooked. Nothing but praise for this company! Great job guys, keep it up!

This is an awesome cleaning service! After months of trying different services out, I have found that this cleaning service provides quality work and excellent customer service. I scheduled my initial consultation and the ladies were thorough and friendly. I initially met with Ana and Racheal, who are really experts in what they do. I have them come once a week to my house and I get constant compliments at how nice how my house looks. And, every time I have ever needed an accommodation (moving my cleaning date) or asking for an extra clean on something special, the owner Racheal is VERY responsive to me.

They also stay until the work is done. It is tough to find a service that doesn't cut corners and doesn't do the actual work they say they will do. They auto draft bill me which is super convenient and I believe they have very competitive prices for the area. I would highly recommend this service. I trust them with my home and I'm glad I chose them as my cleaning service.