Q Tailoring Cleaners

They are a 100% pick up and delivery service without a store front and while there are some store front businesses in pepper pike, I have yet to come across someone else who is better. I have had enough miserable experiences with cleaners across Cleveland from when I stayed downtown till I moved out here. The pick up and delivery service works like a charm. They have yet to mess up a single order to date. Not a lot else to say about a dry cleaning service, about as good as it gets.

I had used London cleaners for a few years now. Last week due to holiday, my items for dry clean were picked up on Wednesday, delivered back on that Friday, 6/3. They always drafted on the third week with previous deliveries, I'm reviewing my bank statement, billing did a debit that Friday. I go over past invoices, payment was drafted that 3rd week.

I get nothing in writing, phone, or email that hey this is our updated payment policy. I call on 6/6, speak to Dan, well you're an on demand customer. Excuse me, when did I become on demand, the 3rd week payments are for our twice a week customers. I said I never knew that or was made aware of that. We have an item that was sent out for repair. I said when did I tell you, I had an item for a repair.

We noticed and sent it out to repair, we return your items in good condition. Once again no phone call & hey your delivery on Friday was missing one item. The dry clean was mediocre, I could still see wrinkles on sleeves from my tshirt dresses, but charged roughly a 126. 00. I won't be a patron with them, they don't properly communicate & I don't like to see my returned items with wrinkles.

London Cleaners was amazing! They cleaned my daughter's wedding dress & were able to remove a couple of stains & even repaired a small tear in the overskirt. They clearly communicated with me the various options & prices before doing any work. I also really appreciated their courteous pick up & delivery service! Would highly recommend their services!

Have used their service for over 20 years! They are Excellent! Alex and Dan have great personalities.you will like doing business with them. Services: Delivery, Alterations

I have been using London Cleaners for many years. They are fantastic! The pick/delivery service is very reliable and so convenient. I have had 2 wedding dresses cleaned and preserved and they look absolutely beautiful. Highly recommend! Service: Delivery

Will never return here. I sent a pair of shoes to be cleaned, and when I arrived home today and opened the bag, they managed to leave a huge yellow stain on the shoe. It was not there before I sent them in, and they didn't really even clean the shoes either. I am very dissappointed and I DO NOT RECOMMEND SENDING ANYTHING HERE. They send shoes to some 3rd-party cleaner and I can tell you, the cleaning person they use is very poor at what they do. I paid $150 for the shoes when I bought them, and if the stain doesn't come out, I will be very disappointed. Do not send your things here to be cleaned.

I brought my daughter's First Communion dress in to get dry cleaned after calling earlier that same morning to confirm they could help me. The people I spoke with were very polite and friendly. They were able to clean the dress in a timely fashion, and the price was very reasonable considering. I was very impressed and would 100% recommend them to others and would use them again myself.

So appreciate their wonderful service! They cleaned a 10x10 booth cover for us and did it well and quickly and reasonably priced. Thanks so much!

So glad I tried them. The pickup and delivery is so convenient! Unwieldy mattress pads were returned very neatly folded in great clear plastic soft cases that will make them so easy to store. The reason I switched to them is my neighborhood cleaner was acquired by a chain and my drycleaning was so heavily fragranced when I got it back that I hated even hanging it in my closet, let alone wearing it. London sent my suit jacket beautifully pressed, clean, and fragrance-free.

Service was good. People I spoke with were pleasant and professional. I was not given an E.T.A. on the return of my suede jacket. That would have been good to know. When I called back about it, I was finally told. (two months, long time). I love the pick up and delivery. Would definitely use them again. Marjorie Rini

I actually walked in which is not typical, the owner chatted with me and was outstanding. Suite was cleaned and perfect in a clue days. I will for sure be using them exclusively for my dry cleaning. Thanks for great service!

We have used this company for years and love it! Super convenient and attentive. He even brings treats for my pups! Service: Delivery

I went to get my wedding dress dry cleaned because of all the positive reviews, so I was pretty confident in my initial decision. The people that work at the office are very nice and easy to work with, but ask lots of questions like price and turn around time before you decide to use them. Don't get me wrong, they did a nice job on the dry cleaning overall, but for the price tag of $300, I would think all stains along the bottom of the gown would be gone.

When I looked over the dress, I still saw dirt stains by the hem which was a bit of a let down. I also am not an expert in this industry so I don't want to split hairs, but a better explanation for why some of the dirt didn't come out would also have been nice. Oh, and I also acquired someone else's veil.which I'm told they clean for free fyi. I'm still waiting for the email of when someone will pick it up and return it to the right bride.

Best shirt laundry and dry cleaning that we have ever had.and we have been using cleaners for decades.

From the business owner to the staff have found all to be attentive, cordial and professional. The garment cleaning service has always been excellent and timely. Very recently, had a wedding just a few days away, dropped the garments off directly (though there is a friendly complimentary residential pick up service) due to time restrictions. These were ready as promised and in excellent condition. Well done, my thanks, Daniel.

Great service is getting hard to find but they were wonderful to work with. Trusted them with a special wedding dress and they did a fantastic job. Will be using them in the future.

I've known about London for years but never used it. So glad I finally did. So easy to just leave my clothes at the front door for the truck to pick up. Got it back in just a few days. So much easier than the other place I'd been using on occasion that's in a terrible location and prices that couldn't be justified. Service: Delivery

I went to London Cleaners based in the reviews, never again. I took in a duvet cover, and my sons suit for homecoming. I received the duvet cover back and it had not even been cleaned! Visible dirt still on it, and a couple stains. I took it back and they did offer to re do it, but seriously they thought that was OK? They did fix it and it looked great, but why should I have to complain for them to do what I paid for?

My sons suit was wrinkled and the pants were so bad the wrinkled were steamed in and very hard for me to fix, again they offered to fix, but it was too late he needed the suit. I did take suit pants back to have redone for next homecoming, same issue. This is basic dry cleaning 101, I would never go back. They do not give you a receipt for what you drop off, so if they lose something its your word against theirs. I would agree the person working there is super nice, but when the product is horrible, nice only goes so far.

We love London Cleaners. They not only do a great job but it's super convenient. We know what days they pass our house so we put laundry out on those days and it's returned 3 days later! Service: Delivery

Used London Cleaners to clean and box my uncle's WW2 Naval uniform. It had been stored in a small metal box for 75 years. It came back to me beautifully cleaned and packaged in their heirloom box. They were timely, professional and arrived at a less than estimated cost. Service: Delivery

Let me first say London Cleaners has an excellent staff and I'd never had a problem with the service. However, in May 2015, during a rush order, they lost 10 shirts and a pair of pants of mine. The help was very courteous and stayed in contact as they tried to locate my property but ultimately my clothes were lost during transport. I had one conversation about being remedied with the owner, Alex, but I thought the offer he made was too low and unfair.

I have since then sent multiple demand letters and threatened to sue - he has not made any attempt to respond or reach out and it has been 18 months. I will update this review with new information as it becomes available. *UPDATE* The owner and I reached a settlement that was satisfactory. I continue to use the company's services and have not encountered any further problems.

London Cleaners is great! It's like having my own personal laundry gnomes. They pick up and drop off my dry-cleaning, which I appreciate. I'm just too lazy to go out of my way for clean clothes. I have never had any problem with their work. Even if they are closed, I can leave a voicemail and they will pick up on schedule. They are so efficient, it's like having little sprites whose only job is to keep me well stocked with clean clothes. Now if they could just take care of my dishes.