A 1 Sparkles

I'm 6 months pregnant and needed help with cleaning my average sized 2 bedroom apartment and one bath, since I needed the cleaners on an urgent basis I agreed to pay $300 for 2hr deep cleaning. Two cleaners came over and one of them took almost an hour to clean my small bathroom, we agreed before hand to clean the fridge, she barely did my vegetable boxes and didn't even touch the freezer.

Since they wasted so much time she couldn't even get to the cabinets when I asked their boss about it she demanded $100 more for cabinets, I disagreed and they left. When I noticed my fridge and freezer the following morning I was upset and called their boss, she asked for pictures I sent her and she agreed to send them back and this time she said she'll ask them to do cabinets as well, since I was complaining about $300 as a rip-off for such small apartment.

They came back with 3 cleaners and they left saying the did everything in an hour, this pregnancy hasn't been easy for me and I wasn't monitoring their every single move, it defeats the entire purpose of getting cleaners. At dinner time I've came to a mess on drying rack, everything was literally stacked one after the other, my frozen fruits were in the fridge and they went all soggy, my cabinets were a complete chaos, they couldn't even organize them properly. Frozen yogurt, butter and my probiotic milk was left on the counter. I had to call my mum to help out at the apartment since I couldn't bend down or stand for longer periods of time.

I was not satisfied with this company given my minimal dealings but I have to say I didn't use them so can't speak to the quality of their work only the issue that came up with being billed for a canceled appointment despite it being canceled weeks before the schedule date. I wrote a review they didn't like but only spoke the truth. They have since reached out to rectify the situation and I appreciate that but it shouldn't have taken a review to get their attention when I had been emailing and calling and only getting more bogus bills without another response.

I understand they are a small business and perhaps I could give them the benefit of the doubt although This was extremely aggravating. I have since replaced my review with this one. I am happy they fixed the issue.

Would not recommend. Hired them to clean my dryer vent, they took apart the entire system only to reattach it with a rubber backed tape (fire hazard, HVAC aluminum tape should have been used) The owner then called me and accused me of lying saying his team didn't do that, despite me having proof of before and after pictures. Even if his team did not use the wrong tape you would think they would be the ones to see the wrong tape was used and recommend or replace with the correct supplies? nope.

The owner was so arrogant, I ended up checking my original listing on Zillow for photo evidence that there was no black tape on my dryer vent before his team came out, and can confirm that tape was placed on there by his team. terrible experience with even worse customer service. would not recommend.

Edited to add: By ourselves we entirely eliminated the odor, so their response is completely inaccurate. All it took was going over the carpet with a wet/dry vacuum, some vinegar, water, and baking soda. That they said they would get rid of the odor is also completely true. I had asked, "Which package do I need to get rid of the musty smell, " two employees told me which to purchase, and that is what I got.

They said it might not be permanent, which I accepted, but there should have been /some/ difference. Since we eliminated the smell ourselves, it clearly was not coming from the carpet pads, etc. My original review: They may as well have not touched the carpet, and they were extremely rude and unprofessional. I explicitly asked which package I needed to remove a musty smell from my basement carpet.

I explained that was all I cared about because the carpet was otherwise clean. Two employees assured me they could remove it with the recommended package. One did say the smell might return in a few months if there is a water source, but they would probe the carpet to test for moisture. I thanked them, verified that they would remove the smell at least temporarily, and scheduled the service.

The carpet stank when I got home after the cleaning. If they tested for moisture, they did not share the results. I left polite messages for a week before getting a call back. The owner (I think) cut me off repeatedly and called me a liar for saying that I was told they would address the smell. He said for any musty smell, they would need to rip up the carpet and replace the pads.

He was extremely rude and dismissive and refused to do anything to compensate for the complete lack of results. It is hard for him to credibly state that I wasn't told they could address the smell when my primary question before they came was which package did I need to get rid of it. If they had said it might not work, I would have accepted that.

To lie about what I was told, and worse, to not let me finish a sentence without cutting in with, "I won't get into he said/she said. No one told you that, " was inexcusable. The location I used was the one servicing Wayne, PA.

They were horrible, left the carpet stinking, and were very rude to my wife. Before they can respond that we "misunderstood" how to get a musty smell out of the carpet, I'll let you know that we did it ourselves a few days after they left. My wife had asked which package we needed to get rid of a musty smell. They told her, and she bought the package.

When they left, and in the following days, there was no reduction in the smell. My wife called, and the owner was extremely rude. He kept cutting her off, belittling her, and claiming that no one in his business would say a musty smell could be removed without tearing up the carpet and replacing the pads. He was wrong both about what they promised and about what was needed to clean the carpet.

We are hardly professionals. I used a wet-dry vacuum with vinegar and water, then sprinkled baking soda which I vacuumed up. Days later, no odor at all. They also told her they would test for water under the carpet with a probe, which would tell us if odor was likely to return (if they had gotten rid of it at all, which they didn't). They never shared any results of the testing, and I doubt they did it.

They refused to refund any money, and there is no excuse for treating my wife like a liar for trying to explain the representations they made before we wasted our money and time.

This company does not seem to care about pleasing their customers. After a few issues with their cleaning at my home, they completely blew off my polite emails asking for them to look at the stains that damaged my rug after cleaning, as well as my stair case cleaning still looking dirty after a cleaning. Although technician was very polite at my home, the company does not stand behind their service and ignored my please for them to rectify the situation.

This company does not have good customer service. There was an issue with my carpet cleaning, some of my carpet stained and my staircase still looked dirty. I politely sent photos and asked for their attention to fix the cleaning damage and to address the dirty looking stairs, they completely blew me off after multiple polite emails. They do not stand behind their work. I even originally gave them an excellent review as the service person was very polite. I did not see the issues until the carpet dried.

I was referred to A1 by my mother and she never displeases- Lashone and his help are great. They did an excellent job of cleaning my dryer and dryer line. They replaced part of the dryer line that was rotten. Very ideal pricing. I will use them again.

Do not use the to clean your house. We asked them to clean the whole house before new tenants move in. They show up with only a few things of spray a super old vacuum that they where going to use on hardwood floors. We told them not to use it because it was obviously going to stretch our floors. When they started on kitchen the stood on countertops and told us that.

When they clean cabinets was a striper and they would probably damage all our cabinets. So we told them get out. Couldn't believe a cleaning company actually told us that there cleaning would cause damage.

I used A1 Sparkles to clean my 2nd floor laundry dryer vent. They were very professional and extremely nice throughout the whole process. Wore masks and boot covers and cleaned up after they were done. And the price was very reasonable! I would definitely use them in the future for other cleaning needs. Very satisfied! Service: HVAC duct & vent cleaning

They did an amazing job! My house was in desperate need of a heavy spring cleaning and wow, did they get it done! Even the inside of my oven is spotless, which hasn't been that way in years! Will definitely be having them back. I highly recommend them! Service: Deep clean

Currently waiting for my tax return papers to be sent to me, with WEEKS of no response from the owner. Its already near april and i have yet to get a call or text back in regards when i will receive my tax return papers. the owner will take you leaving the company very personal to the point where i am at now. It is unbelievable how petty the owner is. Hopefully he sees this and sends my papers out! Who knows.

The technicians arrived on time and I asked for one additional job - to clean a carpet that had pet stains on it. They were finished in an hour and a half and the carpets looked SO clean! Very professional! The only thing I regret was not having them clean my steps - which I'll certainly do next time! Many thanks, A1 - you totally deserve your name!

Is it possible to give a Zero-Star Review? I set up an appointment to have rugs picked up for cleaning and upholstery cleaned at the same. It snowed several days before the appointment, so I wrote to confirm they were coming. I was told, "Absolutely! Yes! We'll be there, " the day before the appointment. I moved my furniture, emptying cabinets to do so - an all-day task.

I hung the no-parking signs I paid Philly for, and waved off a Pella windows truck, a plumber, Terminex, several SUVs all of whom parked and moved with no trouble. Then A1Sparkles called and said they weren't coming. The truck couldn't get down my "side street." I told the Mike, the sales rep who called, to cancel my order. His manager called back to tell me again how I was wrong.

That their truck was different and this is why they weren't coming. I mentioned that two trash trucks made it down my street the day before and he again told me I was wrong. Their truck was heavy and couldn't get through. I gave these people every chance to reschedule before I hiked to police station for my $25 signs and moved all my furniture and I was assured there was no problem. Totally unreliable and arrogant about it too. Made no attempt to mollify me in any way. Please look further when getting rugs or furniture cleaned.

We had our home ductwork cleaned for the first time in 32 years. The two young gentlemen that arrived were polite and efficient. They brought all their equipment quietly into our house and did a walk through to orient their work. It took about 4.5 hours to complete the work on our house. They also cleaned two carpet stair cases and they came out looking like new. I would recommend this company to all my friends and family!

Brian was very polite, professional, and knowledgeable. Brian explained and showed us what he was doing. We will definitely be requesting Brian again for our dryer vent cleaning.

We hired this company and they did a wonderful job on the first cleaning but charged for three times the normal amount. The next time they sent terrible cleaners. They literally did not even sweep or mop the floors. We complained and the supervisor never called us back. We gave them one last chance. They put the dirty sheets back on the bed and set the clean ones aside that were sitting on the bed with a clean blanket in a basket for them.

They unplugged our cell phone charger and must have accidentally walked off with it. They shoved things in random drawers. They are not suppose to even open drawers. The bathrooms and bedroom floor were not cleaned. They did not sweep in the laundry room. There were clumps of dirt inside the front door. I fired them after this. I would run screaming from this company. Very bad service.

I hired A 1 Sparkles carpet cleaning to clean my upstairs carpets. They arrived did some work for about 30 minutes and asked to be paid higher than what they quoted me. I agreed. They told me not to walk on the carpet for at least 3 hours as it is still wet. When I did look at the carpets they were a mess. I called and e-mailed the owner of this company many times finally he called me and he said there must have been a leak.

I said there was not. He then said there must be a defect in the carpet. I called the producer and they said no defects. I asked the owner to return and clean the carpet. they refused. I went to the companies location. The owner refused to meet with me and another person who was also there to complain. I hired another carpet cleaning company. They cleaned the carpet and they look fine. DO NOT DO BUSINESS WITH THIS COMPANY they are rip offs

We engaged A1 Sparkles for rug and furniture cleaning. The technician arrived on time, was friendly, and most importantly, the rugs and furniture all look very good. He spent a fair amount of time on the sofa, as it was needed, and the two Persian rugs we have were noticeably cleaner. We chose A1 as they use steam with very little chemicals. Compared to similar services we used before moving into the area, the only reason we aren't giving five stars is the cost. A bit pricey, but again, we were more than satisfied with the work and will likely call them again in the future.

I had them come out to clean the second story drier vent. They informed me that since there was an awning near the vent it can not be cleaned. When they moved my stacking drier they did not move it back properly. Now it shakes and walks, the drier is not secure on the top. I called MANY MANY times over the course of a week+, still waiting for the owner to call me back. PLEASE PLEASE PLEASE pick a different company

They do poor work and charged my cc without my permission. You cannot trust this company.

I absolutely cannot recommend this company. While the technicians were nice enough they didn't explain that they were cutting holes in my duct work or that they were going to leave the sharp, discarded piece of metal laying around for my 10 year old son to pick up in the basement and subsequently cut himself on. Furthermore, while they charged me for all the vents to be cleaned they blatantly missed two of them. Lastly - the air filter in my newly purchased house was easily 5-10 years old, they could have removed it and recommended no air filter in the unit until I could go out later and purchase one, which they did not.

After speaking with the furnace and ac technician I had come out (from a different company) he stated that he would not have left that filter in there, period. Reaching out to the company and pointing these things out, with photos, lead to absolutely no apology - only an offer to have the technicians, responsible for leaving sharp debris around my basement, come out and clean the two vents they missed. Absolutely no apology or anything. I will not have people with disregard for my space or family come into my home, ever.

They arrived on time and ready to go! Had 3 floors to knock out and the change in house air quality was immediate.the service men were polite, neat, professional, and seemed to focused. And the price was good I will definitely use them again

This carpet cleaner is not trustworthy. They agreed to clean our silk oriental rug then claimed it got stolen off the truck. They refused to report it to the police or the insurance company. The owner agreed to replace the rug but then refused to do so after we located a replacement. I would be very cae full before doing business with these people because of their Dishonest and highly suspicious business behavior.

Andre showed up right on time, introduced himself and proceeded to clean the two rooms we selected. He asked if there were any particular areas that I wanted him to focus on and he went about his work. No problems, , no drama and good clean-up. Thanks Andre.

2 stars at first because they seem like nice folks - that is (now) updated since the return of my rugs. Called and arranged for pick-up and washing of some wool rugs. Arrived on time for pick-up and were very good. Wanted to pay cash and pick-up guys said they didn't take money but would give me cash price and I could pay later. When invoice came the next day for a different price I called and then took the cash over to their office that day to get the discounted price.

After 2 weeks and I hadn't heard back from them so I called. Told carpets were done (no notice of this) and 'when do you want to pick them up"? Explained that I had already paid to have the carpets picked up and delivered and we arranged a delivery time. I got an e-mail and two text's asking me to confirm delivery, I confirmed all three.

The return was to be between 8 & 10 this morning. At 10 I called and they said they were waiting on me to pick them up. WTF? Went through the whole thing again - "opps we made a mistake, I'll call you right back to let you know when we will be there". Dennis (owner) personally brought back my rugs and apologized profusely for the mix-up. What I liked was that he stepped up and took ownership of the problem and did his best to fix-it. Kudos. To many folks play duck & run when they screw up - these guys didn't. I respect that and added 2 more stars for honesty and genuine apology.

I spoke to Fey to schedule an initial move-in/heavy duty cleaning as well as vent and carpet cleaning. It was a little short notice but she worked with me to find dates and times that worked. It then became a little frustrating. Maybe there was a miscommunication. I had written down and in my iCal the earliest the cleaners would be there was 2pm. She called at 1:15 and said that the cleaners had been waiting so we rushed home.

The cleaners were only there for two hours and we were charged $120 which seemed reasonable. I was very clear about what needed to be done - inside and outside of cabinets, outside of appliances, outside and inside of fridge as I discussed on the phone. After a few days when we were starting to unpack our kitchen, I started to discover how gross our fridge and cabinets were - pretty much untouched.

The carpet cleaning was ok. The carpets were in bad shape so I don't know if it even helped or not. The duct cleaning for 13 vents was $515, which was also higher than I was quoted over the phone and I was told later that price is extremely high. If you need a regular cleaning company, they might be fine, but would not recommend for intensive move-in cleaning services!

Follow up. After some continuing issues we had with our vents and ductwork, we had another company come in to re-clean. They drilled a hole into the system and literally sucked everything out. I think it was close or maybe slightly cheaper than what A1 charged. The techs asked when the last cleaning was. We told them 2 months ago and they couldn't believe it. They said our ducts had a ton of build up and wondered what had actually been done during the cleaning. Would not recommend for duct cleaning either.