Carolina Air Care

Tried to get a technician to check out our HVAC system sense we just bought the house. Soonest they could come was October and this was just May. Called again to try to get an estimate for a new unit. Put me on hold and after 15 minutes on hold I hung up.

Technician came out and pretty much told me that there's nothing that can be done about the compressor making a loud noise on start up and also that nothing can be done about the loud vibration in one of the rooms from the HVAC. I asked him about the thermostats if they can be wifi capable or if I would have to switch them out and he said he didn't know.

So basically I paid the technician $40 to come out and say hi. At least he was a really nice guy and I hope he got 1st place in the fishing tournament he was telling me about

Have never been disappointed with thus company. They are quick, knowledgeable, and willing to do what it takes to get the job done right. They're the only ones I call with HVAC issues or concerns.

The estimator took the time to understand what was needed and answer question. The quote was reasonable, and the service option was convenient to me. The installers were punctual, efficient, and non intrusive. They were courteous, and cleaned up after themselves. They were finished in short order and it worked. Then the quality check fine tuned the work of the installers. Systems have run properly since.

When I turned to heat for the first time, the compressor wouldn't kick on, so I called the service line. They immediately came out and found the air flow was too low. They had connected to existing ducting and I was afraid they would say it was a ducting problem. Instead they found the transition from the unit to the ducts were too cramped. They moved the unit away from the house and reworked the ducting, increasing the air flow dramatically from what it had been for several years (since the previous replacement years ago). Now the house temperature is quick, and even, AND the heating bill has been reduced 20% from last year. Great Job

Carolina Air Care gave me the best price for a complete HVAC replacement as I got three quotes. The installation was quick, flawless and they arrived when they said they would. They even had a quality assurance person return a few days later to ensure the installation was done correctly. They also gave me a form for a rebate from Dominion Energy as well!

After 4 visits and $390 in parts that did not fix our heating system, I was told by the office manager that the final diagnosis for repairing the system was to spend an additional $550 on a new control board, air handler and replacement thermostat. The owner would not speak directly to me about all of the issues we had, so I said I would not work with them.

I hired another HVAC company to come out 2 days after the final conversation with Carolina Air Care, and he correctly diagnosed the issue as a 3 amp fuse in the control board that was extremely loose. All he had to do was crimp the connector where the fuse is inserted to make it really secure, and the system has been 100% operational since. I called Carolina Air Care while the other HVAC technician was at our home and said I wanted to discuss a refund for the parts I totally didn't need.

I was told the office manager would call me back, and she has failed to do so. I am filing a a dispute in small claims court due to the fact that the owner is not willing to do the right thing and refund me my money. I'm attaching a picture of the fuse that was loose and was fixed/tightened.

I was recommended Carolina Air Care by a neighbor. Their quote to replace my HVAC system was one of the lowest, but you're not getting shady service or cheap equipment. The technicians were professional and had my new system installed in a couple hours. I've been really happy with the new system. I highly recommend Carolina Air Care. Service: Install AC

I got a number of competitive estimates. These competitors were all over the board. By far, Carolina Air Care represented the best value. They were easy to work with, price competitive, responsive, on time and their follow up was great. I would recommend Carolina Air Care to a friend. Services: Install AC, Install thermostat, HVAC duct & vent installation, Heating system installation

Carolina air care did an amazing job at my house. Their prices beat all of the competitor's prices. They showed up on time and they replaced my whole hvac unit in about 3 hrs. A few days later, they sent out someone to verify everything was installed properly and in working order. I would highly recommend. Service: Heating system installation

I did the research before selecting this top rated company in my area. After the completion of the install, I fully agree with all those people who gave them a top rating. In a tight crawl space, the install team did a complete removal of all the 54 year old ducts, installed new ones and also removed a 15 year old system and installed a new energy efficient system in 3 days. I could not have asked for a better deal and a better group of people to work with. My home is so much more comfortable. thanks to all the good people at Carolina Air Care.