All About Cleaning

We have been using All About Cleaning for at least five years on recommendation of our daughter, and we have been very pleased with their promptness and quality of cleaning. They are very easy to have in the house. Services: Cleaning, Standard cleaning

This was my first cleaning with All About Cleaning in Kirkwood. After several phone calls and emails with Lisa, I felt it was clear what the scope of my cleaning needs were and was quoted accordingly and I expected to get exactly what the website promises. I was told it would take 3 people 1 - 1.5 hours to clean my 8 room, (4-bedroom, Living, Dining, Kitchen and Family room), plus 2.5 baths, which I thought was less time than it should be but thought, they must be really fast and efficient.

When they arrived (1.5 hours later than I was told they would arrive) my house was picked up, surfaces were cleared, beds made, no dishes to wash and small items and knickknacks were put away. They finished the upstairs and while they were working on the downstairs, I checked the work. There was residue on the tubs and tile walls, no shine on the chrome.

Not sure if they even did them. Dust still on top of my headboard and the bottom ledge of my dresser, the lampshades and lamps were not dusted. Baseboards barely touched. She said they were wiped, but they didn't get them clean. So I asked to have these things redone. Two cleaners continue downstairs while the third attended to the items I was unsatisfied with upstairs.

At this point I got a call from Lisa saying that they would have to leave because they have another job to go to and I was only booked for 1.5 hours. DID I MENTION THEY WERE 1.5 HOURS LATE GETTING TO ME? When she told me this, the kitchen was only half clean and the family room hadn't been touched. I told her that was unacceptable and after some argument, she told me they could stay another 20 minutes which I agreed to pay for.

Then 20 minutes later, they just left. The kitchen floor never got mopped. The cleaning crew was very nice and tried to be accommodating but, this was the worse job of a cleaning crew I've ever had. I guess they considered something was clean just because it was wiped. But things just weren't clean. But what was worse was Lisa's lack of professionalism in miscalculating my time and not being responsive to the fact that I needed my house cleaned.

She told me she would send some one back to finish but didn't have an opening for a month. The extra time, ended being $100 over the original quote. More than a few other quotes I turned down to choose All About Cleaning. Never again. Not All About Cleaning. More like, All About Wiping.

Great cleaning business. Loyal employees who take pride in their work. They do a professional job and follow our directions. Owners personally train employees in the job. And do an excellent job of communicating. Service: Standard cleaning

Excellent response when I inquired about their services. Very professional approach leading up to the date for service ( prep for house sale) and prep for cleaning new home. Trustworthy and reliable; no issues before, during or afterward. Services: Moving-related cleaning, Deep clean

They are great. Quality work and flexible about moving dates and times around. Always do their best to make it convenient for the client. All of the staff is nice as well as professional. Services: Interior & exterior window cleaning, Cleaning, Moving-related cleaning, Standard cleaning, Deep clean, Office & workplace cleaning

I have used All About Cleaning for 4 or 5 years, recommended by a friend. I have only good things to say. I have the company's services once a month, floors and bathrooms only. Their work is meticulous: I've never found a stray hair in the bathrooms, or pockets of dust in the corners of the flooring. The trash is emptied, the furniture is carefully returned to its place, the bath rugs are aired and re-situated.

The floors and sinks shine from a proper scrub with a soft cleanser or a wet-wipe with a mop and then Bona-Ed to clean the floor's surfaces. Usually 3 women do the work so they're done in under 2 hours, an easy space of time for anyone to get out of the house. They've never failed to come, to make adjustments in schedule or task, and to be completely trustworthy.

I have been using AAC for 10 years and they always a great job. They are reliable, the owner is a great communicator, and we have felt safe with them in the house during COVID times. The staff is friendly and they work fast and effectively as a team. They also are great with our dog, which we appreciate! Services: Cleaning, Standard cleaning

I am a real stickler when it comes to cleaning. I am generally not satisfied with anyone else's efforts but WOW! This company was prompt, courteous, efficient and did an amazing job! It was so nice to come home to a really clean house! I highly recommend this company! Service: Deep clean

This is my sisters company. I do not use them on a regular basis, I clean my own house but when I do use them I love Christina and the crew. Service: Standard cleaning

I have never dealt with a ruder company. Purchased via Living Social. Aware a difference was due as past expiration date but still waited over a month for an appt. Very late the night before cleaning appt, she cancelled as she said she didn't have enough staff. She didn't even offer another appt but cried on phone and said she'd return my face value amt. nothing heard from her for another month at which time I called her.

Then she said I was past the expiration date and could not refund my money. Then she blamed me for making her cry last month and yelled at me. I should have read the other reviews on this site first. Definitely poor customer phone service and no actual cleaning service completed.

Staff was on time, polite, and professional. Purchased 3 hr. cleaning service through Living Social for a special event. Team did a very nice job. Our home is small and they were finished cleaning in two hours. Would love to use the service again, but price quoted by owner is a bit out of our range at this time.

Very happy with the thorough house cleaning! The team was polite, went right to work and did a wonderful job. Will use again!

The lady argued with me on the phone after calling me up at barely 8 am. She was difficult and refused to schedule with me, instead kept putting me off and pushing me until I finally was forced to ask for a refund. She was rude, nasty and told me she wasn't able to schedule a month out, even though she refused to schedule anything before! She was so mean to me. I tried to work with her but she was abusive and insulting. Would not recommend this. Worst customer service ever.