Being a Nashville general contractor, Case Restoration Company has the ability to restore your property completely, from the clean up to the rebuild. We use only the most up to date equipment and offer a wide variety of services such as: catastrophic damage restoration, fire damage repair, water damage clean up, mold remediation, air duct cleaning, stone, tile, & carpet cleaning, demolition, and so much more. You can put your trust in our professionals as they are all trained, certified, and background checked.
Follow us
Services
Who we are: Case Restoration Company is a family owned business and have been providing services since 2001. We are a 24 hour emergency service company. We would like to provide you and your company with the same respect and service as we do others. What we can do for you: We provide all types of services ranging from fire and water restoration, demolition and roofing.
Building 250 units or a small project? We'll take your project from conception to occupancy. We can assist at every element of the process from repairs and maintenance, structural integrity reviews, chimney inspections and cleaning, as well as installation of complete roofing systems. Restoring your property after water damage is a frustrating experience.
Case Restoration is a residential and commercial restoration leader in fire, flood, smoke, bio-hazard and water damage reconstruction throughout Middle Tennessee. We are a licensed general contractor specializing in home and office reconstruction, tenant improvements, demolition, material recycling, and restoration.
Case Restoration specializes in catastrophic damage restoration. We constantly investigate and adopt tools and techniques that advance our unique expertise. Because we have one of the largest and most capable staff in the the Middle Tennessee area, our clients confidently rely on us to restore not only their belongings but their way of life.
Reviews (10)
Christopher Kelso
Apr 05, 2022
This company was amazing! Absolutely best choice I'm so glad the insurance company gave my information to them. They called me literally while I was on the phone with the insurance starting my claim. My house now looks even better than before! Great workers and employees. I would recommend everyone to use this company! Service: Water damage-related cleanup & repair
Elizabeth Mills
Feb 21, 2022
DO NOT USE THIS COMPANY! They were recommended by my insurance company. They installed substandard cabinets in my kitchen. They installed them wrong which caused damages to almost every cabinet. When asked to fix the cabinets, they wanted to give me two cabinets, but refused to install them or fix the other cabinets. They were quick to take the insurance money though! They also refused to give me invoices and receipts.
J. W.
Jan 25, 2022
In love with my new room. The paint was exactly what I asked for. The response time and communication was on point. The price for what was done was great and very reasonable. They had all the right tools and gagets needed for an accurate quote. Took time to explain step by step for each process that would take place. No question was a stupid one. The Spanish staff were very patient, friendly, very hard working and quick! The office staff Amanda, David, and Caleb y'all rock to the fullest! Oh I looked them up and they are fully licensed educated contractors.
Bill Weathers
Nov 20, 2021
Karlon Steele
Nov 09, 2021
After reading reviews from this company and from my own experience with Case i just want to say Thank you, Thank you, Thank you Case for not coming back out to finish the job.like many others here we were referred by our insurance company. We trusted them and were happy to have someone insurance backed. However.what a headache it has been to deal with them. Disabled 81 yo husband fell into commode and broke it in a million pieces. Plumbers came to clean up and install new toilet.
Case was sent and they cut out the sub floor leaving couple places in floor that they cut too deep therefor leaving us with a dangerous situation. After many calls someone did come support the faulty board. I called several times to let them know that my husband who is on a walker was having real trouble navigating the bathroom. Going from hall into bathroom there was a 2" drop down.commode now leaking from floor being cut away and sitting on spongy particle board.
They refused to come help us. A very unsanitary situation for anyone to live with.1st contract then 2nd contract signed still delay. So much in between to mention. After month and half finally got a call trying to put me off to another company. FINALLY David flat out said " we will NOT finish the job". When i asked why his reply was that they had underestimated their quote ny $300.00.
He didnt even asked me if we would be willing to pay that amount out of pocket.soooooo disappointed. As an older couple who trusted these people to help us it is just morally wrong to treat people who need them this way. If someone speaks or refer you to Case.please protect yourself and look for a local handyman, someone who would take their job serious and have pride in their work. DO NOT GET INVOLVED WITH CASE.
Case was sent and they cut out the sub floor leaving couple places in floor that they cut too deep therefor leaving us with a dangerous situation. After many calls someone did come support the faulty board. I called several times to let them know that my husband who is on a walker was having real trouble navigating the bathroom. Going from hall into bathroom there was a 2" drop down.commode now leaking from floor being cut away and sitting on spongy particle board.
They refused to come help us. A very unsanitary situation for anyone to live with.1st contract then 2nd contract signed still delay. So much in between to mention. After month and half finally got a call trying to put me off to another company. FINALLY David flat out said " we will NOT finish the job". When i asked why his reply was that they had underestimated their quote ny $300.00.
He didnt even asked me if we would be willing to pay that amount out of pocket.soooooo disappointed. As an older couple who trusted these people to help us it is just morally wrong to treat people who need them this way. If someone speaks or refer you to Case.please protect yourself and look for a local handyman, someone who would take their job serious and have pride in their work. DO NOT GET INVOLVED WITH CASE.
Ryan Veres
Aug 11, 2021
Had to put 1 star, which is ridiculous because that's generous compared to what this company deserves! Highly disappointed in USAA for selecting this company to represent them. Customer Service from Management, to contractors, to billing department, probably the worst group of unorganized & rude individuals to ever deal with. 3 1/2 mths worth or work that should have been 1. Roofing fixed quickly!
Knock out front door entry way & didn't measure to see if replacement would fit. Leaving exposed nails & open holes to the outside, & having to ask for this to be covered up? Complaining that the floor we picked is too difficult to set because a supervisor was never present! Leaving job sites for 4+ hours & then returning to do very little work. Poor quality in replacing of drywall & front door replacement. Bowed area of flooring. Ignoring phone calls & texts. Repeated arguing about what should be done & when they"ll "get around to it" We have records of calls & texts from Kesha & Chris who are very much under qualified to do their jobs appropriately. Workers misusing bathroom facilities in our own home, disgusting!
But when it comes time to pay, they sure are demanding. They threaten collections without even finalizing walk through, without returning storm door they felt was ok to take, & returning flooring material for their own credit, that we paid for. Then when they receive a check it's lost to God knows where! They had a payment but threatened collections because of incompetence on the billing department!
Please save yourself anymore hardship from whatever you need repaired & avoid this company! Their quality of work, awful. Their Customer Service 0 out of 10, & follow up is non existent. I would never, ever write a bad review for a company, but I want others to be able to avoid this nightmare we went through. We've reported to USAA & BBB will be hearing from us. This should be unacceptable & should be shut down for poor performance from a company.
Knock out front door entry way & didn't measure to see if replacement would fit. Leaving exposed nails & open holes to the outside, & having to ask for this to be covered up? Complaining that the floor we picked is too difficult to set because a supervisor was never present! Leaving job sites for 4+ hours & then returning to do very little work. Poor quality in replacing of drywall & front door replacement. Bowed area of flooring. Ignoring phone calls & texts. Repeated arguing about what should be done & when they"ll "get around to it" We have records of calls & texts from Kesha & Chris who are very much under qualified to do their jobs appropriately. Workers misusing bathroom facilities in our own home, disgusting!
But when it comes time to pay, they sure are demanding. They threaten collections without even finalizing walk through, without returning storm door they felt was ok to take, & returning flooring material for their own credit, that we paid for. Then when they receive a check it's lost to God knows where! They had a payment but threatened collections because of incompetence on the billing department!
Please save yourself anymore hardship from whatever you need repaired & avoid this company! Their quality of work, awful. Their Customer Service 0 out of 10, & follow up is non existent. I would never, ever write a bad review for a company, but I want others to be able to avoid this nightmare we went through. We've reported to USAA & BBB will be hearing from us. This should be unacceptable & should be shut down for poor performance from a company.
James Conlon
Jul 15, 2021
DO NOT USE THIS COMPANY! I can't believe my insurance company (USAA) set me up with them. They do not communicate and they want their payment in full before they will even give you a start date. They will also take a century to complete the job. They came out to my property to assess the job in March 2021. They took measurements and sent me an estimate.
By April I finally had the estimate and asked them to add one item. I'd also been asking them for a start date as I had tenants moving in in May. Each time I asked it was always something else; "we can't give you a start date until we order the material, " "we can't give you a start date until the material comes in, " etc. They told me they would order the material sometime in the end of April, but I just spoke to the project manager (Tom) today and he said he just ordered the material - its July. (I still don't have a start date). Also, my insurance company sent them a check in April and they said they couldn't start the project (or give me a date) until I sent in the payment for the remainder of the project.
Now they finally call (July) and tell me my tenants have to move out for 10 days or they can't complete the project - even though I advised them of the tenants in April and they said they'd be able to do the job regardless of the tenants. So here I sit 4 months later, trying to get my money back, looking for a new contractor, meanwhile water still damaging my floors.
By April I finally had the estimate and asked them to add one item. I'd also been asking them for a start date as I had tenants moving in in May. Each time I asked it was always something else; "we can't give you a start date until we order the material, " "we can't give you a start date until the material comes in, " etc. They told me they would order the material sometime in the end of April, but I just spoke to the project manager (Tom) today and he said he just ordered the material - its July. (I still don't have a start date). Also, my insurance company sent them a check in April and they said they couldn't start the project (or give me a date) until I sent in the payment for the remainder of the project.
Now they finally call (July) and tell me my tenants have to move out for 10 days or they can't complete the project - even though I advised them of the tenants in April and they said they'd be able to do the job regardless of the tenants. So here I sit 4 months later, trying to get my money back, looking for a new contractor, meanwhile water still damaging my floors.
Morgan Patterson
May 21, 2021
I wouldn't use them if the service was free! Started dealing with Case in February 2021, surprisingly our insurance company recommended them. They submitted two different claims for our roof leak, one for the actual roof and one for the inside damage. The insurance company wouldn't cover the inside damage because it didn't meet our deductible. I asked my insurance adjuster about the roof and she said there was no claim filed for the roof.
I called Jennifer at Case about the roof and she said she didn't show an estimate was even done for the roof. I then asked Chris (the one who came out and did the claim) and he said yeah let me get with the insurance company i'm still working on it. Here we are 2 months later and it still hasn't been submitted. I told Chris I had to get the leak fixed and let's just proceed and then I can deal with my insurance company.
After waiting weeks for a text back from both Jennifer and Chris, I ended up having to use another company for the roof. I still contacted Case about fixing the inside after we had another company fix the roof, Jennifer asked me to sign the contract but I informed her that it didn't include part of our living room that we also needed painted. Her response is always "I'll get with Chris about it".
I've texted Chris twice about getting the inside repaired with no text back and this was two weeks ago. So here I am, three months after the fact, having to find another company to do the inside repairs.
I called Jennifer at Case about the roof and she said she didn't show an estimate was even done for the roof. I then asked Chris (the one who came out and did the claim) and he said yeah let me get with the insurance company i'm still working on it. Here we are 2 months later and it still hasn't been submitted. I told Chris I had to get the leak fixed and let's just proceed and then I can deal with my insurance company.
After waiting weeks for a text back from both Jennifer and Chris, I ended up having to use another company for the roof. I still contacted Case about fixing the inside after we had another company fix the roof, Jennifer asked me to sign the contract but I informed her that it didn't include part of our living room that we also needed painted. Her response is always "I'll get with Chris about it".
I've texted Chris twice about getting the inside repaired with no text back and this was two weeks ago. So here I am, three months after the fact, having to find another company to do the inside repairs.
Robert Mahoney
Apr 13, 2021
1 star as no stars or negative stars not an option. I absolutely would not recommend this company listed here curiously as Restoration Co. Change of name to bury past one star reviews? Also curious these positive reviews are very recent for a long time company operating since 2001. Search Yelp for Case Restoration and read those reviews which I find much, much, more believable after my very negative ordeal with this company.
D. Beasley
Nov 24, 2020
I have used this company for nearly 10 years and all I can say is the service is OUTSTANDING! I work in the service business where customer service is the main focus. Case Cleaning and Restoration shows the utmost professionalism every time the staff shows up to perform whatever I have requested to have done. If a 10 star was able to pick, I would. Keep up the GREAT job you all are doing! It's crazy to see other reviews that are below a 5 star! This is my go to company!
