Dryer Vent Wizard Of Charlotte

Do not use their (purposely hidden) ultra expensive services at all. I would give the serviceman, John G, a negative 5 star rating if I can here. First, he used scare tactics by saying this was not up to code and that was not up to code, and that each item needed to be fixed or replaced immediately. Then he told me the total was about $1000. Since I never used a dryer vent cleaner before and didn't know how much work was involved, I foolishly agreed to it after the owner gave me a 20% discount.

It actually took John G a mere hour to finish replacing, and cleaning everything. In my calculation, that was $800 for an hour of work, and it was too late to dispute the outrageous charge. Then he rushed my nephew, who was helping the 70 year old me, to sign twice without showing my nephew what he was signing and asked immediately for the credit card.

After he had processed the payment, he said that my nephew would receive the invoice in an email in about 20 minutes. Then he rushed out the door. After examining the invoice closely, I found out that he gouged me for every little thing he did. He gouged me for $150 for crawling in the attic, which was in addition to the $300 attic vent line cleaning charge!

Then he gouged me again for $200 for less than 10 minutes of work (replacing the dryer duct). No wonder he rushed my nephew through the payment process and never discussed the breakdown and pricing. Avoid this company and especially John G like the plague.

This company was great all around. They answered promptly, did the job, billed reasonably and were incredibly courteous.

They are very punctual, efficient. I had to spend lots of time drying my clothes especially the towels. When I called them I was soo happy they could come the next day. They educate me in the importance of vent cleaning creating a safety environment for my family. They also repair. My dryer works now super and my towels dry fast. Thanks "Dryer Vent Wizard of South Orlando" you are an excellent dryer vent company.

They came out for an emergency situation very quickly. Very reasonable charges and options. Would definitely recommend.

Excellent service from Bryan of the west Roxbury Massachusetts franchise; super service, very courteous, compassionate, & efficient.

Attention Bowie area potential customers that live in a multifloor space. Do not use this service! I scheduled a dryer vent repair after a botched service with another company. My experience with Janelle and Akila/Akeela was very pleasant. However, the technician was initially helpful but the service took a turn from there. He canceled my appointment in error because "that is what he heard", barely apologized for wasting my time, rescheduled for the next day only to show up and not have the proper equipment.

He reaches out to get someone else with the proper equipment and communicates that he will follow up with me as it may be another delay to the next day. I promptly let him know that is unacceptable and that I would have to utilize another company if they can't get the work done he very cavalierly stated "Okay". I call customer service to ensure that even if it's not him to complete the work only for them to call him and restate to me what he previously said.

I thought that this experience would be leaps and bounds above the previous mom and pop operation, but, NO they are actually worse. We're approaching two weeks of not having use of our dryer and although there are a lot more important things going on in the World, this is one of the most frustrating service, or should I say lack of service experiences that I've experienced since living in this area.

The service window was 8-10am, later extended to 10:30.it's 1:40pm and no work has been done and no follow up received since 10:54am. This is literally all that they do.but somehow can't get it done.

Great costumer services, Chris the technician did an excellent job very knowledgeable, will recommend it to family and friends for sure.

John replaced our dryer vent today. He arrived on time, quick and professional work. We are very satisfied. I would call him again if we ever need help in the future.

I had John G. From Dryer Vent Wizard Brookhaven come today to vent my dryer to the outside of my house. He was amazing. He found the best way to get it from the middle of the house to the outside with no problem. John was great, professional, and super friendly! Thank you John for all you did.

Good dryer vent cleaning company but your category says house cleaning! I'll try to change it for you.

We had the usual signs that service was needed. Dryer seemed like it wasn't heating up, taking forever to dry, clothing always damp. Figured we had a vent clog as our dryer was not working efficiently. First let me say the appointment was easy to schedule, they offered weekend appointment and even on NYE day. The technician Jamie arrived on time.

He was very knowledgeable, checked all areas where the vent travels including the laundry area, attic and roof. He cleaned the vent, explained all of his findings and offered easy at home maintenance. I would definitely use this company again!

A very nice and clean tech. Not nervous to have James in my house. He knows exactly how to skillfully clean a dryer vent!

The most perfect dryer vent cleaning service that I've had. Delivered remarkable customer service, skilled, debonair and accurate.

Excellent service - the home service industry needs more like this!

These guys came to my house today probably saved me from having a fire. They cleaned out my dryer vent, replaced some parts. They were very professional and very friendly and they did a great job. thank you very much PS their price was reasonable I thought :-

They are the worst. their goal is to come in and charge $300.00 and get out as fast as possible, half hour at most. Tried to clean out a long vent with a brush that was so old there were just a few bristles on it. Tried to replace a simple dryer vent door with major difficulty after 3 attempts I had to do it myself. $300.00 for nothing. They are not interested in how satisfied you are with what they do.

The excuse for the high price is: "when you use us in the future you rate will be cheaper, its just the first time. Hey there is nothing I can do about the rate, its a franchise" charged my credit card, the charge on my bill was in the techs name not the company, sounds like something is not right. Stay away! No follow up from company to see how the appointment went. Terrible franchise.

I was very happy with Dryer Vent Wizard right from the start. They returned my phone call promptly, and they respected both the appointment we had made (by being prompt) and my home (by leaving everything as they had found it). They are knowledgeable about dryer vents and got right to work. True professionals.

They did a really good job replacing our dryer vent, the price was reasonable, they came like an hour after my call so, I am happy with the service that I received.

If you want to pay an exorbitant price with no proposal and minimal work done, then call Dryer Vent Wizard of Suffolk County. Why.the technician (?): - Couldn't find the roof vent (I had to point it out to him) - Didn't bother to move the dryer to clean the line - Didn't bother to perform any of the items on their check list - Charged three (3) times what reputable companies charge for better work

I was very happy with the results. We were going to buy a new dryer because it took so long to dry our laundry. My wife researched this place and we gave it a shot. The lint clog was right near the exhaust by the outside vent. It's been a month since it was cleaned, and it has been working great!

This company in my opinion is guilty of price gouging following the hurricane. They charge $1,300.00 to replace a dryer vent which was ruined from flood waters due to hurricane Sandy. We were without a dryer for 2 weeks and they took advantage of the situation.