Nor'east Cleaners

Went in to repair a hole in a pocket of a quilted Helley Hansen jacket. Went to pick it up - the hole was not repaired but they cleaned it (I did not ask for it to be cleaned). Sure enough the order tag said to fix pocket. Wasted trip over and back to Gloucester store. I had paid but they could not figure out how to credit it - will figure that out when I return for the requested service. They were apologetic and friendly but so much for first impressions - my first time there!

They do a great job with dry cleaning, repairing and alterations. Plus they are a green cleaner. They have repaired/altered tons of clothes that always come out great. Bonus that they pick up and deliver. Services: Delivery, Alterations

Dry cleaning of shirts and trousers were outstanding. Professional, top quality work each and every time. Excellent service.

These guys fixed the zipper on my winter coat and got stains out of it I thought would be there forever. They did it quickly and we're always cheery when I went it. I'll definitely bring more things there in the future. I highly recommend them!

Always very good quality work. Very profesional and friendly delivery person. So glad I had a friend recommend them. Service: Delivery

First time using these cleaners. My daughters baptism dress got stained and they made her dress perfect again. I was very impressed by how quickly they were able to clean it.

Dry-Cleaning & Wash/Fluff/Fold beautifully done with personal touch details and the most courteous, friendly and personable Customer Service. Is worth going to experience the Customer Service alone. Go your next opportunity if you want respite from post pandemic insanity!

A great job putting in new zipper and filling in some holes - a favorite sweater hand made by a friend. It also took a trip thru the cleaners and looks like new. Thank you! Service: Alterations

Very nice cleaning services and wonderful delivery services! Service: Delivery

Been using this dry cleaners for 18 years. They have never lost an item or ruined an items. Recently got removed red wine from a white blazer.

I brought in some dry cleaning for overnight cleaning. The woman at the counter told me when it would be ready and it was completed exactly as promised. Overall a very professional experience.

I had four slider drapes hemmed 9. It took three weeks. I went to pick up twice, wasn't ready seamstress was out for a week. Took ten percent off for the trouble. All good. Service: Alterations

I always bring my patients clothing (I'm a home health aide) here. The staff is amazing, super nice, helpful, efficient. There is just one thing that concerns me and that is heat stroke. It is very hot in there and I know that every worker must be running around. There needs to be AC or something because just standing in there for 10 mins I was ready to chug 6 gallons of water and flipflop around in the floor like a fish out of water. Other than that, the place is amazing just might need AC in the summers for the safety of all.

Always courteous, fast in and out, and they have always done a good job with my clothing. My orders are almost always ready before the expected time. I like that they use green technology, offer pick-up and delivery and have readily available parking.

Terrible! They charge women double to clean a shirt or blouse which is illegal. It's called gender based pricing.

I dropped off dress and jacket to be pressed, the jacket came back worse than when I dropped it off, it had a double crease on one sleeve, a crease down the middle of the back and wrinkles all over the front none of which were there when I dropped it off. I didn't expect to pay for more wrinkles. So dissapointed!

. unless you hate your clothes. I suppose this is a good place for them to come to die. Have ruined clothes that are expensive, and others that are priceless and sentimental. Items have even come back dirty. Just horrific. Can you even call yourself a dry cleaner at this point?

Stay away! They have ruined my favorite clothes. Don't take anything there with buttons and adornments. Each time I made sure AHEAD OF TIME TO MAKE SURE THEY DO SPECIAL TREATMENT BUT THEY DIDN'T. They don't own up to their mistakes so it's your loss - expensive and heartbreaking. Also, don't get anything mended - had a horrible experience there.

I was really pleased with Nor'East Cleaners. Fast delivery, clothes treated with kindness and care, and great prices. I'm a happy new customer. They keep me up to date on when their driver is coming by and they are very responsive to my needs. I think this is a great service and something that will take one more headache out of your life. Use them!

Very very good. Courteous, responsible and customer service is off the charts. Why would anyone not go there? Really? My button is loose and I don't know? They do. And they take care of it complimentary. Super fast turnaround service if requested. Highly recommended.

Nor'east Cleaners is a great organization with wonderful results and outstanding service. They are attentive, care for your belongings, offer competent tailoring and alterations and repairs. We use the pickup service. The drivers are friendly and helpful. We are so glad we found this company and have been using them for years. I'd never switch. We recommend them any chance we get.

Great dry cleaner. They had a driver pick up and deliver my clothes on the day and time they promised. My suits are immaculate and my blouses are perfectly cleaned and pressed. I was using a different cleaners, but their cleaning service has been less than acceptable for some time. I only continued with them because they offer pick up and delivery. My new dry cleaner is Nor'easter Cleaners! 5 stars! Thank you.

We love Nor'east Cleaners! Pick up and delivery cannot be beat and their customer service has always been great. If you use a dry cleaner- you should consider Nor'east Cleaners.

A great local business with awesome service, very happy with the people and the quality of the work. Highly recommended.

I have had some very "important" items cleaned by you recently, involving phone calls asking about how you would deal with these items. You've have gone above and beyond in helping me AND in doing a superb job in cleaning my items and being all around helpful and gracious.

I used to love Nor'East Cleaners, even when they came earlier than they said they would and I missed them. Or even when I put my dry cleaning out and they didn't see it and drove away. But I recently sent in a favorite suit coat and got it back with every single button broken. I called them and they claimed it came in like that and refused to make it right.

First of all, I would never wear it in this condition. Second, how could I break all the buttons at once? Third, they're broken in such a way where just the surface is chipped - consistent with what a large flat press might do. So now, they've lost business and have this review all for not taking responsibility for $10 worth of buttons.

I've used Nor'east Cleaners twice recently, and been extremely pleased by the quality of their work. I needed fabric altered to fit a computer desk, and I brought it in and inquired if they could help me, and yup- they could! They did a great job. I also had two sweater coats that I purchased in Norway that were looking pretty worn and fuzzy.

I didn't dare clean them myself, and when I showed the woman behind the counter she was very confident that they could "de-fuzz" them. Another excellent job. I'm keeping them in the plastic so they're good to go next fall. Customer service is great, and there's never any wait. The prices are excellent too. No one is going to feel ripped off using this service.

My one complaint (and it's minor) is that they never call to inform when your item is done. I was fairly certain they should have called the first time, and had actually completely forgotten (err lost my ticket- I suck) when it was supposed to be finished. I checked in since I was in the area, and it was ready. I was more proactive about my coats and showed up without waiting for a call. If you go to their other Gloucester location it's really neat because it has a drive-thru attached. I may try that some time!

In general they do an ok job but they don't do well when it comes to apologizing for errors. For example, It's not ok to lose clothes and not apologize. It's not ok to starch clothes in spite of no starch instructions. And it's not ok to act like the customer is being unreasonable when they made the mistake. Time to start looking for alternatives. It's 2017 and I've been too lazy to find an alternative BUT dammit they're still breaking buttons.

Ever try to button a shirt collar when the collar button's broken in half? It took me a while to figure that out. They break a button every tenth shirt or so and leave me a note that claims it came in that way and they fixed it for free. I would know if the button was broken when I took the shirt off.

We live in NBPT and have been getting the home deliver service. I can't say enough good things about Nor'east. Friendly, punctual and they do a great job. With so much going on between work, kids, etc, it is nice to know that I don't have to remember to pick up my dry cleaning. I would definitely recommend these guys to anyone.

This is literally the best service. So nice to have the clothes handled in an eco-friendly way and I cannot say enough about the service. Everyone we have worked with has been super friendly and courteous and accomodating. And the clothese come back looking amazing.

I haven't found a better dry cleaner. Period. The way in which they process the clothing -- clean, professional looking hangers, NO STAPLES OR SAFETY PINS through the clothes, consistent. You pay more but man oh man, come to Boston. I'd pay through the nose to get a dry cleaner as good as Nor'east. I loved the delivery service when I was living full time on Cape Ann.

There was an instance where they damaged a shirt and no fuss, they immediately compensated me for it. My clothes were clean, available on time, the staff is friendly -- Nor'east is ideal for a professional who has a lot of dry cleaning and they want their clothes done right.