Emma's Eco Clean

These ladies are the best cleaners we've experienced. They are meticulous in their cleaning and respectful and kind. Our home is alwasy fresh and shiny after their cleaning. I recommend them unhesitatingly to anyone.

We've been using Emma's Eco-Clean for about a year and are really satisfied with the service. We chose them because they don't use chemical cleaners and we have a new baby. Also, I love that it is a co-op and empowers the employees. We have the same team come to our house each time, Miriam and Laura, and they are wonderful. They are always on time and do a great job. I'm willing to pay a tad more for a great company. It's a wonderful service and we are thankful for them!

Paid to maintain service during COVID shutdown. Now they are not returning my phone calls.

I had the same two ladies coming to my house from Emma's for the last two years and they did a great job the whole time. We never had any problems with them, and they were reliable. The only reason we stopped using them is that we are moving out of state now.

I hesitated to work with Emma's based on how old all these reviews are but took the leap anyways and I am so very happy. The team of Theresa and Maria went above and beyond all my hopes for green cleaning - nothing smelled bad or toxic. Everything was super clean. They were friendly and enthusiastic and did a very awesome job on some rooms that were disasters and then moved onto the kitchen and kept going.

Even when I tried to get them to stop for lunch they just kept cleaning.;- I will have them come back again and again. This was a wonderful experience! Super thanks to Theresa and Maria!

I contacted Emma's to clean a 400 sq foot cottage which had been cleaned two months prior; I was told there was a 2 hour minimum.the floors were dirty (no carpets) inside of fridge was clean and the stove had hardly been used. I assumed it would take approx 45 min. to clean and requested the remainder of the time to clean my home which is in front of the cottage; was told no problem.

Two women came at 11:45 showed them around and since I only wanted them to clean my kitchen in my home I thought they could do the cottage and my kitchen in about 1.5 hours so I told the woman who speaks English don't rush on the cottage; I'm the type who cleans before the cleaning lady in my home so I knew this was doable. As I worked on my laptop I could hear the women laughing and talking on the phone with friends but was distracted by what I was doing.a little before 1 I went out to the cottage and saw they were only half way thru w/the kitchen.when I asked the women what they were doing and do they know I'm only using them for 2 hours and they are supposed to use the remainder of the time on my kitchen suddenly they didn't understand I called and spoke with Luz who told me it's dirty and takes time (or something to that effect) basic BS in my opinion; I explained that her workers were on the phone chatting with friends and with each other and that's what took so long; I believe the women thought they were doing 2 hrs in the cottage and 2 hrs in my home so definitely a lack of communication.

What really irritated me was when Luz calls back and says "we are going to finish the cottage and we wont charge you for the extra time" I almost gagged and told her "are you kidding"? they did clean the cottage but I agree w/the other yelpers who did not have a good experience with these folks that they were dragging out the time. I ran my business for 30 yrs. what she should have done is completed the cottage and given me 1/2 hour for my home.but I guess that was asking to much.not happy with these folks and wouldn't recommend them

We have been using Emma's for years and get great service from them. The service is reliable, the house if always very clean, meeting my wife's meticulous standards. The monthly service is billed to my credit card, so there are no problems with checks clearing, etc. Best part, they don't use heavy smelling chemical cleaners. This is a great service, you should try it.

We have had Emma's Eco-Clean cleaning our house for several years. The cleaners work in pairs and are very fast and efficient. They're always very friendly. At least one of them always speaks enough English that there has never been an issue and typically we have the same ladies come or at least one of the two is always the same. That way I never have to explain what needs to be done. We have a 4 bedroom 3 bath house (3 children) and they do the whole house in 2 hours.

Emma's is one of the best, and most thorough cleaning services I have ever used. They are efficient, friendly and always leave my home sparkling. They don't use chemicals, they bring their own cleaning solutions and equipment. I have been using them for approximately 10 years, and I am always pleased with their services. I recommend them highly!

Emma's cleans the office building that I work in so I knew they did a good job of cleaning. I called to ask them to clean my house in the busy holiday season and they fit me in. Maria and Audelina worked very hard and fast to clean our house that was badly in need of it! I would have given them 5 stars except that they were quite late. Even though I spelled the street name and repeated the number, they went to the wrong place first, so make sure they repeat the address back to you and perhaps call to confirm the day before.

This review is so long past due, but just as some other reviews, some cleaners don't even speak English so communication was so hard. They really took their time. Real slow. The fact that they charge by the hour made it worse. The cleaning was done, but in terms of cost, it was not worth it. Even I can clean like that if I spend that hours. I truly felt that the cleaners were taking their time on purpose since they know they will be paid hourly rate. Not recommending this business. When I asked about the cleaning supplies, they simply said they will be using mine.

I continue to be very happy customer of Emma's Eco-Clean. And pleased that our family is supporting such an impressive business. They have been cleaning our home for 13 years now. Originally I chose them because they used green cleaning products, had a management structure so that I did not have to be "the boss", their staff is bonded and insured and I could either practice my Spanish with our cleaning ladies or call or email the office. Emma's uses cleaning teams of two ladies each and assigns your home its own "team" for consistencies sake. Emma's is a woman-owned business cooperative that started and is still based in Redwood City. Emma's provides its 27 Latina worker-owners with benefits including health and dental insurance and flexible vacation time. More about their origin: http://prosperacoops.org/alumni-co-ops Prospera was founded (as WAGES - Women's Action to Gain Economic Security)

Are you kidding me:-) I really liked Emma/that it's a women's cooperative, Environmentally friendly products, Did extra extraordinary work polishing silver and cleaning windows Which no one does and if they do it they usually do a crappy job. Maybe these gringos should learn to speak Spanish? It's like you kidding me I don't speak Spanish I had no trouble just kind of pointing and using sign language.

One really funny thing that happened was one of the faucets/syncs with kind of a mess and the cleaner And the cleaner made it look brand-new :-) Also I like the miele vacuums/in the way they do the hardwood floors Is great/use white small towels when they get filthy they change them.

We've been using Emma's every other week for six years, and I've been happy with the service. They are always on time, and call ahead to request schedule changes if they need them. They are respectful and kind, always sweet to my kids. The cleaners don't speak much English, so we usually communicate through the manager over the phone, but that has never been a problem.

Over six years, two things got broken. Both times I got a call immediately from the manager, very apologetic, and they reimbursed me for the damage. My favorite part is that they use non-toxic cleaners (like baking soda and vinegar), so I'm not worried about any negative health effects on my kids.

I used this service for a little over a year. Emma's is.fine. I like the fact that they don't use toxic chemicals, like many of the other commenters here. The women who cleaned our house seemed nice enough. There was one episode where I am pretty sure they broke something and hid it. I came home one day and looked for my glass item and it was just gone.

I couldn't find it anywhere. I couldn't say for sure that it was broken but it seemed reasonable to assume. I replaced it and no one (including me) said anything about it. My only real complaint, though, is that it takes FOREVER for them to process payments. First I tried to give the ladies themselves the check, and they would keep it for a good week or two before turning it over to the office.

That made me nervous, so I started mailing the check directly. It then took them two weeks to deposit the check, and it's been that way for months. Kind of makes it hard to plan. No real complaints about the actual cleaning, though, so I just put up with the payment issues. I had a hard time finding someone reliable and they were always prompt.

We had had Emmas cleaning various of our houses on and off for over 3 years now and we are overall very pleased with their thoroughness and the results of their non-toxic products. They always come on the day they say they will (we gave them a key and they come when we are out of the house for work so I don't actually know what time they come and that's fine with me) and when there is a need to reschedule we get prompt responses via email.

My only complaint is that it seemed like it took us a long time to convince them NOT to do certain things - they would empty the trash bins even if they only had a few things in them (thus wasting a trash bag and sometimes doing things like throwing the compost in the trash or recycling bottles that I had intended to save and reuse) and spend a lot of time dusting when we would rather prioritize things like wiping down counters, vacuuming, and cleaning the bathrooms. Really, my books just do not need to be thoroughly dusted every two weeks while the bathroom sink absolutely DOES need to be scrubbed.

We had a pretty disappointing experience with Emma's. It was a last minute service and we felt we were paying a premium because of that. We gave the 2 women who came some leeway. They didn't speak English anyway, so it would have been difficult to instruct them. We stepped out to walk the dog and came back an hour later to discover that they'd spent well over an hour on one room!

And we were paying by the hour. They actually took ~250 books off our shelves and dusted each one. They didn't put them back in the same order either. 45 minutes before the previously estimated completion time, we got a call from the manager to let us know that they would need another 1.5 hours to complete the job because it was "dirtier than expected." They were already getting paid 180 bucks for 3 hours and now they wanted 90 more. 270 dollars to clean a 1700 square foot house!

We told them they would need to end by the agreed time and to focus on finishing the most important stuff (the bathrooms). They ended up not getting to one of the two bathrooms at all. The last thing I expected when hiring professionals was that I would have to end up cleaning part of the house myself. The women who cleaned were nice. And the things they did clean seemed pretty polished. I think it was the management that was the problem. Lesson learned.

I've been using them for a few months now. A team of two people shows up to clean, and they stay about 2 hours or a little bit longer to clean my rather small 3 bedroom house, for $125. The price is way higher than I would expect. The cleaning job has been consistently underwhelming, but adequate. They are not strong on being thorough or putting things away in logical places.

Sometimes they run out of time and leave a sink full of dishes. They don't do things like change the sheets. But, hey, my house is mostly clean and the cleaners are nice, so that's fine. I appreciate that there's no bleachy or Lysol-y smell afterwards, and I want to support women's cooperatives, so I'm sticking with them for now.

I've been using Emma's Eco-Clean consistently for about half a year and have had nothing but great service. On my quest to find a cleaning service on the Peninsula that doesn't use chemicals, I tried the SF-based Greenway maids for about a year and had bad experiences despite my calls/complaints and attempts to request better service: they couldn't find my apartment, lost my key, and broke picture frames and electrical outlets. That's why I'm so happy to have found Emma's -- they're very reasonably priced ($75 for 2 women to clean my 1-bedroom for 1.5 hours!), don't use chemicals, don't break stuff or move stuff around the apartment in weird places, do a lovely cleaning job, and are reliable.

Their customer service on the phone has always been excellent -- they promptly return my call and are flexible with scheduling. And to top it all off -- they're a women's co-op!

I decided to use their house cleaning services because 1) I wanted to support this women's co-op 2) they use least toxic chemicals They charge $25 per person per hour, 2 women come at a time. They cleaned my 1 bedroom condo after my tenant moved out for 3.5 hrs for $175. I have no range of reference regarding costs or level of cleanliness as this is the first time I have ever used a house cleaning service.

I wouldn't say they did an excellent job. They did a good job with the stove top and the window sills and blinds which were very dirty and dusty. The bathroom was just so so. I actually re-cleaned it. They did a decent job with vacuuming. The house cleaners spoke very little English. They came on time. I would probably try other house cleaning companies just for comparison. At this time, I am unsure if I would use them again.

I called Emma's and no one called me back. When I contacted them via e-mail, they were very apologetic and straightforward about their costs. I told them I lived in Santa Clara and they offered me a cleaning appointment. When I called to confirm, they told me they didn't service Santa Clara. Get it straight, ladies. Emma's is one of the WAGES (Women's Action to Gain Economic Security) Cooperatives along with the terrible Eco-Care (South Bay http://www.yelp.com/biz/lLZQBjO7MGnt71cn5YgKjQ?hrid=-B36Xty6uGawe_fFOwCe-w) and Natural Home Cleaning (East Bay http://www.naturalhomecleaning.com/).