Collin Creek Duct Cleaning

Update after a week: Josh followed up and apologized on the issues. They did come back and addressed my concerns. Thanks for the follow up Josh. Hope they have taken the feedback and handle it professionally for the future clients. Old review: As noted by another reviewer they don't clean the duct. They just clean the HVAC unit, even though I asked them to.

The worst part is, they broke our toothbrush holder while cleaning the bathroom air vent and silently left without informing us. I don't care about the toothbrush holder set but it is unprofessional to leave without informing us. Improve your service quality.

They do not clean all the ducts in your house. They clean the returns and the main hvac unit, but not the supply vent ducting. I specifically asked about this and was told the whole system would be deep cleaned. It wasn't and I now need to find another company to clean the return ducts.

Joshua was very knowledgeable and answered all my questions. He made suggestions for maintenance but didn't try to hard-sell me on anything. He seemed very trustworthy which very important when dealing with home repairs and maintenance. Services: A/C system maintenance, HVAC system maintenance

Last summer I spent an exorbitant amount of money with Liberty Heat and Air. This cost included installation of heat pumps. Funny though they failed to actually hook up the heat pumps nor did they switch out the thermostats and wire everything in. Collin Creek caught it on general check in appt. These guys worked hard getting it finished correctly. Wish I had used them from the beginning. Polite and on time. They do what they say they will.

I got a flat tire and truck #6 stopped to help me. He could not have been more kind to make sure I was taken care of. He helped change my tire. He put everything back where it went. If he was that helpful and thorough for helping me with my tire, I'm sure that's the case for home air care. When we need our air system looked at, we'll be sure to call. Thanks truck #6!

Critical: Value The work they did was good but they didn't do everything they were contracted to do. When they called to see if I was satisfied with their service, I explained that the job hadn't been completed. They promised to get back with me within a day but almost 2 weeks later, I haven't heard a word and the job still isn't completed. Service: HVAC duct & vent installation

Jeff was very quick to respond to my initial inquiry, he was very professional and accommodating throughout. The service crew, Eric and Andrew, we're just as great to work with. They were great at coordinating and working around us since we're work-from-home. They cleaned out dust and mildew that had formed from the home builders not properly sealing the ducting or the hvac.

They properly sealed the hvac and ducting. From the many pictures they took of before and after, it looked like they did a great job. Planning on using their services again in the immediate future for attic insulation. I definitely would not hesitate to call them back for any other work or service they offer when I need it.

System is from 1998. Joe and his helper were here all day and as we suspected, found some light mold in a plenum, likely due to aging duct seals. Now all is good and we are getting a quote for necessary repairs. Got dryer vent cleaned out at same time. Prompt. Courteous. Hard working. Recommend.

I got good service. The air duct was cleaned. I also got a recommendation for future maintenance. In the age of Covid, I also appreciate that the technician used a mask, and was fairly professional all in. I would recommend them. Good to clean out the ducts every year or so depending on your mess.

Erick and Andrew were awesome! So professional, quick, thorough and clearly experts in the field. Showed us before And after photos throughout the process as well which was super helpful. Jeff was also amazing, he came out the very next morning after we requested the quote and was professional. He wasn't trying to sell us things we didn't need just gave it to us straight. Almost went with another company that was going to charge us thousands more. So glad we chose them! Will use them going forward.

Definitely do not recommend this company. The first time we scheduled an appointment, they cancelled 30 minutes before they were supposed to arrive after we changed our plans to make sure we were home. We then rescheduled for this morning and they simply did not even show up or call. Incredibly unprofessional.

Wow! What a difference. I'm extremely happy with the job performed. The reps arrived on time., Were very professional, respectful and thorough. I highly recommend them to anyone looking for duct cleaning.

Arrived on time & informed me they were on their way. They did a great & very professional job cleaning all my air ducts. After they were finished, they explained what they had done & made recommendations. Highly recommend Collin Creek Home Air Care!

I highly recommend Collin Creek Home Air for cleaning out our dryer vent. Eric arrived and went right to work. He was very thorough and courteous. We will definitely use them again!

The staff at Collin Creek Home Air Care possess an unusual ability to be professional yet cordial. They also possess the eye for detail. I highly recommend them.

The crew were very helpful & knowledgeable they were here for 7-8 hours replacing the ducts on 2 units in the attic, the cleanup was great, the lead man Eric found mold called his amazing supervisor Jeff Walker who took care of it without charge Thank you all so much

They arrived on time and were extremely courteous. The Tech did an excellent job. Was thorough and cleaned up following the job. Great job and thanks Collin Creek Home Air Care!

Very friendly and thorough with the work they performed. Happy with the service and definitely recommend this company to anyone looking to have their air ducts cleaned out!

They came on time, , they explained very well what they do to my vent, , very friendly.