UpperCrust Maids is a house cleaning service that specializes in providing customized service at competitive rates. We provide customized concierge services by membership only. We service Maryland, Washington, and will soon take on some areas of Virginia.
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Reviews (10)
Daniela Nassar
Sep 20, 2021
Clarissa Lee
Jun 21, 2021
August 2020, is my first experience in using Uppercrust-lundry, I am so very impressed. In this age of the millennium, where good service is no longer expected; I have I have found a business that is a diamond in midst of the pandemic. Thank you so very much. I am a customer for life. Great Job, I will inform all my friends and family about your excellent work.
Shikhar Shah
Jan 26, 2021
I was really excited to try this company, their prices and services seemed unparalleled. However, they never came to pick up my clothes, didn't send any notification, and when I eventually called I was told the driver came by and couldn't find a place to pull up at my apartment complex. There was shockingly little effort to reach out and actually complete the order.
Blythe B.
Nov 25, 2020
I've used them just a couple times now and really love them. I use them for my large quilts and comforters that will not fit in my small washer and dryer. The first time I scheduled a pickup was for later in the afternoon so I was not home when they stopped by hours earlier. The driver called me, was very friendly and told me they like to get the pick-ups done earlier. not a problem.
We arranged for a pickup the following day and it was great. He is always very friendly. As for the quality of the laundry. it's fantastic. I have 2 dogs that shed a lot and the blankets are always dog hair free when I get them back!
We arranged for a pickup the following day and it was great. He is always very friendly. As for the quality of the laundry. it's fantastic. I have 2 dogs that shed a lot and the blankets are always dog hair free when I get them back!
Barron Miller
Apr 28, 2020
My wife booked for a pick up for 12 PM-1 PM today. We are currently living in a hotel as we just arrived in DC a couple of days ago. She woke up around 11 and found an extremely nasty email from this company. See the picture below and make a judgment yourself. (in case google does not show picture, please find the review on yelp. Basically, they sent an email stating that we are so bad and we are on DO NOT SERVICE list.
That we are RUDE. The email was sent way before 12PM which was supposed to be the pick up time) Later, my wife mentioned that the manager did call yesterday but it seemed like they were confused about if the laundry had already been left to the front desk. However, that proves more on how confused they are about how to handle their business! "I" answered the phone while my wife was still asleep.
She handles small details of our lives. I did not know she made a booking. I know what they will say: Why was she still asleep at 10 am - 1020 am when they arrived? Well do you know what jetlag is? And you have her phone number why didn't you call? Most importantly this nasty email was sent at 1042AM! They just can't wait! Whoever this idiot is, definitely has no professional management skill to deal with any issue that can be handled easily.
You can either call her phone while the driver is downstairs or you can leave a message to let her know you have arrived but the pick up was not successful. Even demanding a no show fee of 10 dollars a trip is reasonable although your pick up timing was way too early! Instead, you got on your computer and fired this nasty email like your life depends on it! We will be sure to save it and post it whenever necessary.
That we are RUDE. The email was sent way before 12PM which was supposed to be the pick up time) Later, my wife mentioned that the manager did call yesterday but it seemed like they were confused about if the laundry had already been left to the front desk. However, that proves more on how confused they are about how to handle their business! "I" answered the phone while my wife was still asleep.
She handles small details of our lives. I did not know she made a booking. I know what they will say: Why was she still asleep at 10 am - 1020 am when they arrived? Well do you know what jetlag is? And you have her phone number why didn't you call? Most importantly this nasty email was sent at 1042AM! They just can't wait! Whoever this idiot is, definitely has no professional management skill to deal with any issue that can be handled easily.
You can either call her phone while the driver is downstairs or you can leave a message to let her know you have arrived but the pick up was not successful. Even demanding a no show fee of 10 dollars a trip is reasonable although your pick up timing was way too early! Instead, you got on your computer and fired this nasty email like your life depends on it! We will be sure to save it and post it whenever necessary.
Jacquelyn Masani Couser
Mar 06, 2020
Marc Dyer
Jan 23, 2020
UNPROFESSIONAL, NO CUSTOMER SERVICE: I called them to arrange a pick up for a few loads of laundry. They finally called back two days later; after they learned that we live on a pretty busy street (in the Columbia Heights area), they said they'd call me back soon. IF they could, in fact, come to our apartment. They never called back. UPDATE, following UpperCrust's response to my review: I'm sorry, I know I should probably just drop this, but UpperCrust's response the other day to my recent review in Google Maps is flatly inaccurate, including several misleading statements.
For example, UpperCrust's response claims that they had called me back the same day I called them, on September 17, but my smartphone records (carefully scrolling back through my "Recents") clearly show that did not happen. Instead, those records show that my last call to UpperCrust (on 9/26, nine days after my initial call) lasted for just over 3 minutes.
That was when I finally called them again, asking if they'd made a decision about picking up my laundry--which, by that time, you can imagine had grown since my first call. Then in their written response they give their reason for not wanting to come to our "exceptionally busy street"--their characterization, not mine; I simply admitted that, yes, Columbia Rd NW is often busy and that they'd likely not find a parking spot right out front. Incredibly, they also claim that I gave "complicated directions to 'possibly' access his very busy alleyway that is also often filled with cars, trucks and delivery vans." (That's quite an amazing, intentionally misleading statement, worthy more of crooked politicians and shifty salesmen.) I had merely suggested that our back alley is a viable option to parking on the street, as it's wide and easily accessible, and sometimes briefly used by residents and other businesses (certainly not "filled" with other vehicles).
They also failed to mention that I offered to meet them out back, to help make such a pickup easy. Again, I should probably just let this go, and actually I will in a moment. But it rankles me that this business couldn't be bothered to get back to me and then, when faced with a negative review, they doubled down and tried to place the blame on me.
A simple statement of regret, of wanting to work with potential customers, would seem to be a preferable response. I just hope that others don't experience the same treatment.
For example, UpperCrust's response claims that they had called me back the same day I called them, on September 17, but my smartphone records (carefully scrolling back through my "Recents") clearly show that did not happen. Instead, those records show that my last call to UpperCrust (on 9/26, nine days after my initial call) lasted for just over 3 minutes.
That was when I finally called them again, asking if they'd made a decision about picking up my laundry--which, by that time, you can imagine had grown since my first call. Then in their written response they give their reason for not wanting to come to our "exceptionally busy street"--their characterization, not mine; I simply admitted that, yes, Columbia Rd NW is often busy and that they'd likely not find a parking spot right out front. Incredibly, they also claim that I gave "complicated directions to 'possibly' access his very busy alleyway that is also often filled with cars, trucks and delivery vans." (That's quite an amazing, intentionally misleading statement, worthy more of crooked politicians and shifty salesmen.) I had merely suggested that our back alley is a viable option to parking on the street, as it's wide and easily accessible, and sometimes briefly used by residents and other businesses (certainly not "filled" with other vehicles).
They also failed to mention that I offered to meet them out back, to help make such a pickup easy. Again, I should probably just let this go, and actually I will in a moment. But it rankles me that this business couldn't be bothered to get back to me and then, when faced with a negative review, they doubled down and tried to place the blame on me.
A simple statement of regret, of wanting to work with potential customers, would seem to be a preferable response. I just hope that others don't experience the same treatment.
Alexandra Tomalonis
Oct 25, 2019
Angie Nelp
May 20, 2019
Noal Murasaki
May 01, 2019
We used their pickup wash and fold service during an extended stay in Washington DC. Cathy was prompt and helpful dealing with our questions. They were able to handle multiple pickup and drop off points. The clothes for 4 people were properly folded and sorted. They even included really nice laundry bags.
