For three generations, intelligent Boulder families have relied on the Ellwood family for their fine clothing and household cleaning needs. Our customer-focused approach has earned us repeat business with clients for generations. We cherish our relationships and strive to earn your patronage for generations to come. We combine new technology with old-fashioned service.We are the only Colorado Cleaners that has two Certified Environmental Cleaners on-premises! For three generations, Boulder Cleaners has honored their relationships with their discerning customers, community, and employees by offering the best cleaning with the highest quality service and satisfaction.
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Boulder Cleaners has cared for the people of Boulder, Colorado for generations. Their concern for keeping this community beautiful and vital shows in everything the owners do. Recently, Bill and Susan Ellwood changed their dry cleaning processes over to the best machines and a new environmentally safe chemical process using DF-2000 Solvent.
We are proud to announce that we have changed our cleaning processes to offer only Biodegradable and Environmentally friendly products in all of our locations. The rest of our equipment is the finest available on the market today- assuring that we can do a superior job of supporting your cleaning needs. Over the years we have gained valuable experience for providing the finest dry cleaning and laundry services in Colorado.
Boulder Cleaners is a proud member of the International Fabricare Institute. To provide our community with the finest and safest services possible, we are working on our Certified Environmental Drycleaners training. We offer the information below so you can understand our drive to keep improving our environmental efficiency and increase customer satisfaction.
I myself have handled the needs of Boulder Cleaners since its beginning and our association goes back with the Dugout Cleaners that was established in the early 1920's. I recommend without hesitation the quality of the business that these fine people run. They respect the needs of the customers and do whatever is needed to deliver a quality product.
Reviews (12)
S. Woods
Jun 29, 2022
AWFUL! I have had bad experiences at both locations (Gunbarrel and Niwot) My boyfriend dropped a dress off for me to have the button sewn back on (it was a easy task) He came home with $25!?! receipt to put a button back on a simple cotton dress. The receipt said two pieces to be dry cleaned and starched even though my dress was only to have a button sewn on.
My bf told the girl the dress was not to be dry cleaned (I'm allergic to their chemicals) and she put in the instructions that it was going to be dry cleaned. and starched?! We were given a two week wait time. Called the next morning since I knew I wanted to get the dress back before it was dry cleaned and to find somewhere who could put my button back on only to find out the dress was taken to another location. Had to track the dress down and was told that the girl who assisted my bf was not telling the truth to us about the cost of sewing a button on. Called the owner so that he knew what was going on and he did not care at all- not even one apology or ounce of kindness.
We are kind people but enough is enough. This doesn't include my first experience with them years back either. I'm leaving this review so others don't get put through the stress of this. life is hard enough these days! Mistakes are made by everyone but apology and fixing those errors is needed by businesses who hope for repeat customers. I won't give this place anymore chances. terrible customer service and zero professionalism!
My bf told the girl the dress was not to be dry cleaned (I'm allergic to their chemicals) and she put in the instructions that it was going to be dry cleaned. and starched?! We were given a two week wait time. Called the next morning since I knew I wanted to get the dress back before it was dry cleaned and to find somewhere who could put my button back on only to find out the dress was taken to another location. Had to track the dress down and was told that the girl who assisted my bf was not telling the truth to us about the cost of sewing a button on. Called the owner so that he knew what was going on and he did not care at all- not even one apology or ounce of kindness.
We are kind people but enough is enough. This doesn't include my first experience with them years back either. I'm leaving this review so others don't get put through the stress of this. life is hard enough these days! Mistakes are made by everyone but apology and fixing those errors is needed by businesses who hope for repeat customers. I won't give this place anymore chances. terrible customer service and zero professionalism!
Seiya J.
Apr 13, 2022
I have been coming here for 10 years and have never had issues with the brother owner and their staff. Last year the sister took a pile of expensive clothing from me to be cleaned and without my permission cut the tags on a few pieces. I wasn't too happy and when I asked why she became defensive and started to have an accusatory tone with me. In my world when you mess up you say your're sorry and do better next time.
A year later I came back with another load and she's there again and this time she immediately brought up what happened before and DID NOT EVEN acknowledge she screwed up. Apparently she's still dwelling on it and didn't learn anything. Yah. no. I'm not giving people a 2nd chance anymore. Plenty of bigger and more professional cleaners out there for your luxury goods.
A year later I came back with another load and she's there again and this time she immediately brought up what happened before and DID NOT EVEN acknowledge she screwed up. Apparently she's still dwelling on it and didn't learn anything. Yah. no. I'm not giving people a 2nd chance anymore. Plenty of bigger and more professional cleaners out there for your luxury goods.
Navyav R.
Jul 16, 2021
Shirley T.
Jul 04, 2019
TERRIBLE service - and never got my rug back. Dropped off a rug for cleaning on 4/11/19 at which time I received a receipt stating that it would be ready for pickup on April 15, 2019. Went to pick it up on the 16th and was told that it rugs "take longer" and it would be two weeks until it would be ready. I returned on 4/16/19 - still no rug. The clerk said that it "really" took three weeks, so check back then. (And she promised to call and check on it.) Back on 5/2/19 - no rug - and I was told it "would be arriving around 4pm that day because that's when the delivery arrives." Returned on 5/3 - no rug.
The clerk called someone and was told that the "owner would be picking it up and they would call me." No call - back on the 6th - no rug. Five return visits to the store - and still no rug. On the good news side, I wrote them a letter indicating the cost to replace the rug - and they sent me a check. (Cost was around $35.)
The clerk called someone and was told that the "owner would be picking it up and they would call me." No call - back on the 6th - no rug. Five return visits to the store - and still no rug. On the good news side, I wrote them a letter indicating the cost to replace the rug - and they sent me a check. (Cost was around $35.)
Natasha S.
Feb 26, 2019
I wanted to wear my moms old wedding dress for my rehearsal dinner. It was hand made embroidered from Hungary. Her old dress had a huge 30 year old coffee stain down the front of it and I didn't have any hope that anyone would be able to remove it. Boulder Cleaners was incredible and removed this old stain. They do such an amazing job with all clothing I have brought in to have cleaned. I live in Denver and still come to Louisville to have them dry clean my important items. A+ service every time.
L. P.
Jan 27, 2019
Jonathon Sawyer
Dec 27, 2018
Really poor customer service. Dropped my clothes off at 7 a.m. on Monday morning. The individual working the desk asked for my name, but couldn't locate me - so then asked for my telephone number. I gave the telephone number I would have given the last time I was in the place, but the individual said, "I'm making a new record." Since she informed me that she was making a new record, I asked if I could switch numbers to reflect the accurate one.
She responded, "too late." Then, after asking how many pieces of clothing without verifying, she said, "hangers." Not knowing exactly what she meant (what dry cleaner does not put the clothes on hangers), I asked for clarification - after which she responded with a sarcastic comment. Finally, she handed me my receipt and said I could pick the clothes up late Thursday afternoon.
Upon getting to my car, I realized she had only indicated 3 pieces of clothing on the receipt. I dropped off 6 articles of clothing. When going back to question this discrepancy, she said in an accusatory tone, "Oh, the other receipt was printing, but you just ran off." This is not true, as I was sure to verify with her the pickup time before leaving the store - and she had ample opportunity to let me know that I did not have the full receipt. It should go without saying that I took my clothes back and decided to go to a different dry cleaners.
She responded, "too late." Then, after asking how many pieces of clothing without verifying, she said, "hangers." Not knowing exactly what she meant (what dry cleaner does not put the clothes on hangers), I asked for clarification - after which she responded with a sarcastic comment. Finally, she handed me my receipt and said I could pick the clothes up late Thursday afternoon.
Upon getting to my car, I realized she had only indicated 3 pieces of clothing on the receipt. I dropped off 6 articles of clothing. When going back to question this discrepancy, she said in an accusatory tone, "Oh, the other receipt was printing, but you just ran off." This is not true, as I was sure to verify with her the pickup time before leaving the store - and she had ample opportunity to let me know that I did not have the full receipt. It should go without saying that I took my clothes back and decided to go to a different dry cleaners.
Alina V.
Nov 23, 2017
Richard J.
Aug 31, 2017
The reason I am giving this business 1 star is because of the prices they charge their customers. The quality of the dry cleaning was good, and what you would expect, but paying $107.00 for 11 items is skyrocketing and not even close in price to the average dry cleaner. Because of this I will never be coming back.
John Boa
Jan 22, 2017
Angie Page
Feb 28, 2016
I had 3 white blouses laundered at Gunbarrel Cleaners. I put them in the closet without checking and when I took them out to wear, they were unwearable. The collars were smashed and wrinkled. The blouses looked awful. I took them back and talked to Paul the owner. He had them redone and they looked the same He said the hangars was the cause. So, he put them on other hangars.
They still looked the same and rather than just complain I decided I will not go there ever again. They also ruined 3 jackets a few years ago, but I decided to give them another chance. I ask for the jackets to be dry cleaned, they washed them. Today, I ironed the blouses again =myself. Anyone know of a good cleaners around Boulder Co.?
They still looked the same and rather than just complain I decided I will not go there ever again. They also ruined 3 jackets a few years ago, but I decided to give them another chance. I ask for the jackets to be dry cleaned, they washed them. Today, I ironed the blouses again =myself. Anyone know of a good cleaners around Boulder Co.?
Amber Renee Houghton
Nov 10, 2015
