Calhoun Plumbing

I trust and have called Calhoun Plumbing for my rental needs. Responsive, efficient and fair.

Called them as a new customer - man that answered the phone seemed irritated and annoyed. He gave me bad advice in a condescending tone which ended up costing me more time and money. Will not call them again.

*I gave 1-star because he did show up. I am a ed Veteran of 2-wars. I served during Operation Desert Storm 1991& Operation Enduring Freedom 2011-2012. I have been trying to use the VA HISA Grant to repair my bathroom and their staff Estimate Master Plumber Tommy has on (2) seperate visits to my home failed to provide me with a written estimate. I believe it is because he wants to meet directly with the VA staff that oversees the Grant program so that he can have direct access to "the Goose that lays the golden ".

I have had to apply for this Grant now 4-times due to my declining health. I will be making a report to the local authorities. Because, of his deceitful business practices. I can't move forward with my repairs unless I have an accurate estimate that addressed underlying plumbing issues and any other recommendations that can be validated by health and safety needs.

I must now start over which means requesting a medical referral from my primary care provider at the VA. I have two surgeries scheduled this month and early spring. I was awarded the maximum Grant amount. Calhoun Plumbing advertise online as being a Veteran friendly business but that has not been my experience when dealing with Tommy. I went online just to see if there was any chance that Tommy was right about having to speak directly with the VA Grant coordinator. So, I spoke to the person listed on my application packet after he left.

I also performed a Google search concerning the VA HISA grant. Tommy was wrong and after dealing with him on 2-seperate ocasions for the same issue. I was more depressed, frustrated and I even felt hated and humiliated. Because, he came into my home on false pretenses. His real motive was to make business connections with the VA in order to score profits and brownie points with the Owner of Calhoun Plumbing. Tommy's motives lost the company thousands of dollars.

The Company has placed way too much power in this man's hands. I can clearly see who is running things at Calhoun Plumbing. No employee or Business is above the Law. I simply scheduled for him to provide me with an estimate. However, once I told him about the VA Grant application process and that my deadline had been extended to accommodate his estimate it was like my previous experience with him.

The fact is that I became invisible to him. Women and minorities don't like being treated as invisible and what they have to say doesn't count and that's how I felt when he emailed me back requesting the VA staff members contact information. I missed my deadline and once again Tommy became the "gatekeeper" preventing me from turning in my application for the Grant to repair my bathroom.

The basis for the Grant is Medical necessity just like a referral to physical therapy, medication or surgery. The fact that Tommy is out doing this to clients is inexcusable the same as if I take a medical prescription to the pharmacy. A pharmacist will only consult with the doctor if there is something wrong with the prescription. I know because that was my job both military & civilian.

Someone at Calhoun Plumbing needs to reign him in and there needs to be more accountability for the appointments that he is going out on representing Calhoun Plumbing starting with him corresponding with clients using his personal email. Calhoun Plumbing needs to match the emails & any written estimates up with the appointments scheduler. Calhoun Plumbing needs to set up a business email so there is oversight.

As I stated I will be making a report with pictures of the condition that he left me in for that past 2-years. The VA HISA grant is only approved based on the Veterans Service Connected disability which means I qualify due to combat related injuries. So, thanks Calhoun Plumbing you will be hearing from the authorities. I am going to make it a priority. Because I have a feeling that I am not the only customer that has been treated in this manner. Truthfully, Melanise Nixon

Didn't even get to use the service I'm a first time home buyer and experiencing a water leak in my basement got some advice it could be sump pump so I call this company. the lady who picked up was rude and unhelpful I explained I didn't know some of the questions she was asking me and repeated what my issue was I have no idea what sump pump parts mean should look like etc and the women literally said "All you have to do is go down there and see if it's running " LIKE WHAT please don't waste your time if in extreme need because the lady who answer the phone will expect you to be an expert at what's wrong with your home. If you have the basics of this stuff you may be fine.

Our hot water tank was leaking and they were able to come out same day to take a look at it and then came out the next morning to replace it with a new one. Great experience they were fast & efficient! Highly recommend Service: Water heater installation

0 stars given for Calhoun plumbing. They arrived on Friday November 5. 3 hours later than the 2-4 pm time they said they would be here. The plumber attempted to snake our sink. Did not fix the problem. The plumber said he would send pictures to the "estimator" and we would hear back from them the following Monday. Have called everyday since and they still were working on the estimate.

Originally was told that we needed all new piping and holes would have to be cut into our floors to fix. Fast forward to today Thursday November 11. We still haven't heard from Calhoun plumbing. We called Eco Plumbers this morning. They were out within 2 hours and they FIXED the problem! We didn't need all new piping and no floors had to be cut into. DO NOT USE CALHOUN PLUMBING! They only received the 1 star so this review could be posted.

Wow. Arrived promptly and not at the last minute of the time scheduled! Looked at the problem, determined the action to resolve and fixed it quickly without any interruption into my time. I would reach out again for any plumbing service and highly recommend. Oh failed to mention. Calhoun did work on my daughter's home which we are rehabbing. It required a new stack, moving kitchen plumbing and replacing bathroom plumbing. Its great to be able to support a local company and get good service priced reasonably.

Called this company to come identify a problem in my basement bathroom. Four men came out, first two were very kind and walked me through some options but could not identify the problem so they sent two more men out. I've now paid for 2 visits and a "travel fee" and nothing was fixed or resolved. After months of waiting for a "part to come in" and countless follow ups by me, I'm now getting zero responses.

DJ and Daniel were very professional and explained what the problem was and how they were going to fix it. I had been working on the problem myself and didn't have the skills or equipment to remove a metal pipe that had collapsed in on itself. A common problem with older homes. They showed me the cutout old pipe, installed the proper new PVC, cleaned it up all nice and shiny, and I thought that for a plumber the price was very reasonable.

I HAVE HAD AN absolutely nightmarish experience with this company. Not only did the technicians arrive an hour and a half late, they left without completing the job nor informing me that they were going to another job and would return later in the evening. I was once again without water, the service for which they were contracted in the first place!

When their emergency line was contacted, I was informed that they went to another job. I was NEVER consulted nor informed that they would return later in the evening. For all I knew, they abandoned me with an unfinished project! To add further insult, when they did return, one of the guys laughed when I pointed out their miscommunication. This was no laughing matter for me nor the $3000 PLUS DOLLARS on the bill! POOR BUISINESS PRACTICES, POOR CUSTOMER SERVICDE, POOR COMMUNICSION SKILLS! i highly recommend that any homeowner look elsewhere for help! CALHOUN PLIMBING IS NOT THE PLACE FOR YOU!

Friendly and experienced staff, easy to work with and charge less than I expected. Don't mess up your drainage, hire a professional one.

We have recently used Calhoun plumbing, and Rob who came to our place to fix the water heater, took time to explain the problem, how it can be rectified and what are our options. He was punctual, called ahead of time. He was able to find parts the same day and install the next day, and offered to tune up for no additional charge. I had good experience using Calhoun plumbing and will definitely use them in future and will recommend to friends and family!

John was very reliable and solved the problem quickly. The young man with him was very attentive and helpful. Service: Tap repair

Great service have used 3 time best plumbing company in Columbus ohio thank you Service: Drain unblocking

I had used Calhoun before at my previous house and they had done an "ok" job. Maybe cost a bit much, but ok. As a handyman I only really call a plumber for when it gets bad. Well, my new place has 40 year old plumbing and has started to get some pinhole leaks in the copper pipes. Long story short, they found a leak after six days, they fixed what they thought the leak was, didn't bother checking to find the SECOND leak right below it, then upcharged me 300-400% for parts I didn't get an estimate for. Longer version: - Saw slow leak coming from ceiling, called Calhoun Friday, they couldn't come out until Monday. - Monday comes, guy opens up ceiling more (it was already partially open at that point. Can't find the leak, says it's in the wall upstairs and he'll have to come back Thursday to look for it (six days after original call).

I asked that he calls before coming Thursday since I have work meetings. - Thursday comes, they don't call and show up in the middle of a work meeting, so I am distracted and can't watch or ask questions. - About an hour and a half later, the guy says they're done. He put the toilet back on for whatever reason (I need to take that off to fix the wall, so why would you put it back on?).

I write a check for what I assumed was mostly labor, since it was just a few small parts and there were two guys here. - Later, I get an itemized receipt, and notice how high the parts cost seems, and how much extra I was billed for (new closet bolts for the toilet, even though that toilet was installed just last year and the bolts should have been fine.

New caps. Sharkbite connections instead of soldered copper replacements). I call, and lady on phone gives me some stupid excuse for that "being the set price because they get it from a supplier". - I hadn't touched the bathroom to this point since I wasn't looking forward to the drywall/tile repair, not to mention taking out the toilet they put back in without checking with me.

So I just now notice that a second elbow is leaking still. So they didn't actually fix the whole problem? So $466.63 later, I have two giant holes and a huge mess to clean up, and my pipes are still leaking. But at least I have a professionally installed toilet? Give me a break. Next time I'll just shut off the water in my house and wait for a different company. Oh, and due to their 4% mandatory fee for paying by card, I payed by check, so I can't even dispute it.

Whenever we have a plumbing issue, Calhoun are the plumbers we call and once again, they fixed the problem. This time, we had a condensation leak coming from the attic (vent pipe). Calhoun was able to clean and repair, and also provide recommendation if it were to occur again. Rob was informative in diagnosing the problem and both Rob and Tanner were professional and did the repair quickly. They offer great customer service and are a fair value for our plumbing needs.

I called Calhoun Plumbing to replace my toilet shut off valve and reseat the toilet. They were able to work around my busy schedule and be at my house the next day. The work was not straight forward, as my house was built 120 years ago and has uneven floors and a low ceiling in the basement, but the two plumbers that arrived quickly assessed the situation and fixed both issues within an hour. Cost was reasonable and both wore masks and gloves the whole time to be sensitive to the pandemic restrictions. I recommend them to homeowners on the southside!

I've used Calhoun twice now and each time they are on time and get the job done right. The first time was to install a gas line from my basement to the kitchen so that we could install a gas range. The second time was for a leak in our basement. John came out and was running ahead of schedule. He called before coming out to make sure we were available for the early arrival.

He listened to our theories and found the very likely source of the leak without any damage to the house. He will be back to make sure it's correct and put the permanent fix into place. We feel very comfortable with the Calhoun plumbers in our home and they have been so nice and very reasonably priced.

I'm the facilities coordinator at a large department store where I am constantly interacting with outside technicians and contractors. In all of my 15 plus years of facilities maintenance experience, Calhoun plumbing is easily the most unprofessional and poorly ran company I've ever had the misfortune of interacting with. For anyone who is looking for plumbing repair in Columbus, save yourself a lot of trouble & frustration and find another reputable plumbing company.

Useless. Had a leaky outside faucet and kitchen faucet is loose - just needs tightened. Dude from Calhoun comes over, looks at the outside faucet, says 'I can't help ya buddy'. So I said 'can you tighten the kitchen faucet?' He says 'oh that needs a special tool, I think I have one in the truck'. Comes back in and gets under the faucet and looks around and after a while I got another 'I can't help ya buddy'. I just thanked him and he left. I guess the dude was having a bad day?! WTF Anyhoo got an appointment with EcoPlumbers; hopefully they can help.

Emailed this company to get a quote for installing a sink in my garage. After being told from them that they don't like installing them, they said I would have to install a heater for my garage. This isn't my first rodeo with winterizing bathrooms and sinks as I grew up in New England. After several emails back and forth they finally agreed to come out and quote me.

I took a 1/2 day off from work and the company confirmed the date and time twice but never showed up! No email or any other communication. I guess they are not interested in my business.

We have been customers of Calhoun since we moved into our home in 2011. Between 2011-2018, they provided good service to us when we needed their services. However, after bad multiple encounters in 2019, we have stopped using this company. In early 2019, we booked them to help us put in a new line for a gas stove into our kitchen. They gave us a quote and we scheduled the date.

The gas line needed to be placed before other work in the kitchen could be done. They also noted that we need to replace a pipe on our water heater. They never showed up on the day of the appointment. They never reached out to us to let us know something changed, so we called to inquire. We were told that they wouldn't be able to reschedule for several days.

We found another company who came the next day and installed the gas line. The new company also noted that the line to our water heater was fine and no replacement was needed. Calhoun had quoted us for over $150 for the water heater work in addition to installing the gas line to the kitchen. We most recently had a clog in an upstairs drain. Again, we called them and scheduled an appointment.

And again, they did not show up for the appointment. And again, they did not call us to let us know that they appointment needed move--they just didn't show up. We are disappointed by the significant shift in Calhoun's reliability and they lost a loyal customer after multiple instances of not arriving for the scheduled appointments.

I can not say enough about this company. Our water heater went out on a Friday evening and we had been without water all weekend. We had contacted several other companies and hadn't had much luck. Most companies won't give you a quote over the phone and want a service fee just to come out. My husband called Calhoun on Monday and they luckily had a cancellation and were able to fit us in.

They told us the approximate cost barring any complications. They called with a delay due to vehicle issue but still came and completed the job. They had the new water heater installed in less than an two hours. They were efficient and professional and we would definitely use their service again. Nora P. Gahanna, OH

Lady on the phone was very rude will have you on hold forever and she got very smart saying you need service or not 1500 to change a sink is crazy

Calhoun has become my go-to plumber for those inevitable house things that come up. They are courteous and organized, from answering the phone right away to arriving on time for appointments. They fit me in right away when I had a slow leak in my basement. More than that, they seem to actually CARE about their work. For example, when the plumber was fixing a line to my dishwasher under the sink, he tightened up my disposal because he just happened to notice it was loose.

When I had a separate issue two weeks later, they waived the $45 service call because they had been here so recently. I appreciate honest and trustworthy service people--Calhoun is a winner!

I scheduled my annual backflow test for commercial property two weeks in advance. I received a call from the City of Columbus Water Department informing me that Calhoun's plumbing license to do backflow test expired and they did not renew. They advised me to not allow them to do backflow test. This is the day before my appointment. I called Calhoun's Plumbing to ask why no one called to cancel appointment or let me know the license was expired.

It is less than 24 hours before the appointment and still no call! The receptionist is very rude. The customer service was extremely poor. The water at my business could of been disconnected due to their error. Or they could of charged me for a backflow test that the City would not accept. Either way terrible customer service to small businesses.

ONE STAR COMPANY! My home owners insurance assigned Calhoun Plumbing to come quote a SIMPLE water heater tank replacement. The contractor from Calhoun came to my home and said that it was an extremely COMPLICATED job. He said my entire water meter needed replace, that I needed to get a permit from the city, and that I could be looking at thousands of dollars because my pipes were brittle.

He also stated that I needed to be super careful to turn my water back on and to have the city on the line because the pipes were going to burst. The next day my home owners insurance called and said that Calhoun Plumbing REFUSED to touch my water tank. Two hours later, I called another company and my water tank was replaced without needing to remove a single pipe, and for under $1000! See pictures below of the job this company refused to do because it was too difficult for them! Save your money and call a real company next time!

Came on time, called ahead, took care of the problem, very reasonably priced (we'd been advised by the gas company on what this could cost and they were spot on that estimate.) After 4 days of frustration from other companies that didn't show as promised, or rescheduled, or were too busy to come for weeks, having them come within 2 hours of my call was wonderful. We have hot water again after several days -- I wish I'd called them first.

I have had a total of 4 service calls between December and now to have a Kitchen drain unclog. Each time they say it's not a warranty issue "Because ma'am you can't put beans, rice or pasta down the disposal" Each time they unclog the drain a few days later it backs up again and they don't feel bad about charging me even if the issue was never resolved. I can't afford to keep taking days off of work and paying $123 every time. I don't recommend this company, they are condescending and a ripoff!

Called to get someone out to look at a leak in our basement. They came quickly but came out with absolutely no diagnostic equipment. They looked around and said well we need to get our rotor rooter type camera thing out here. the guy set us up with an appointment for the next day and they never showed up! We called and they just said oh sorry must of got lost somewhere.

It was written down on our receipt for $85 for the 20 minute "diagnostic visit". They couldn't reschedule for several days which is a long time when you are without water! Ended up going with ECCO instead and had a much better experience. Don't use Calhoun unless you want to get ripped off!

I've called on these folks three times over the last several years to help me out with my home's plumbing. From fixing a busted water pipe, to replacing worn out fixtures, plumbers John and Troy always do a great job and they are a 24/7 operation. There's 4 stars and 4 reasons why I like them: 1. A real person answers the phone. 2. The dispatcher and plumbers are always polite and courteous. 3.

The plumbers always arrive during the agreed upon 2 hour time slot and they call ahead to let you know they are on the way. 4. Their prices are reasonable with a service call being $45 and Labor is $80 per hour. They don't charge extra for Saturday service calls either. These folks have been in business since '92 and they've never let me down and for that, I'll continue to call on them whenever needed. They're a solid 4 star business, plain and simple.

Cleaned lateral - barely. Water backed up again within 3 weeks. Didn't respond to request to come back out. Had to have another company come out and do the job right. Wasted hundreds of dollars with Calhoun. Avoid.

I have a small business in downtown Columbus where I had some serious drain issues. I had called one of the national companies to assess and write a quote for the repair. I was astounded by their quote and called several local plumbing businesses to get their opinions. Calhoun was my choice after discussing my problem over the phone. They were prompt, courteous and got the job done for 1/3 the cost of the quote from the national firm. Calhoun is now my plumbing company!

Incredibly unprofessional. The receptionist is rude and has no clue what's going on. We used them once and our friend ended up taking over the cam for the sewer line inspection. The second time they didn't show for the appointment. They are awful. Do not use.

Love it when a contractor answers the phone and does what they say they're going to do. Calhoun doesn't charge a different rate for Saturday appointments which is great since I work during the week. Good rates, professional service we'd definitely use them again for any plumbing needs.

I scheduled appointment with Calhoun Plumbing for 8am Saturday 2/23/13, the plumbers did not make it to the appointment until 8:32am, which is stated on the work order. I showed Calhoun Plumbing the problem which was a backed up sewer line which caused poop and sewage and toilet paper to back up in the basement. Calhoun guys said it will take a snake machine, and they will need to go thru the toilet. Calhoun takes an hour to finish job, that was fine.

They brought out some roots and made it to us like those particular roots was the issue. I am a female, so I figured it was enough to fix the problem. Calhoun said they ran the rinse cycle to insure the job was fixed. I took there word for it. I paid the $241.00 bill and they left. Later that night I started to wash the clothes that was ruined from the basement backup, and the back up started to happen again, this time with alot more old poop and toilet paper coming out.

This is when the problems start. When I called back to say the problem wasnt fixed, I got into a full dispute with "Trisha, Calhoun receptionist" about the fact that she was going to charge me all over again for the guys to come fix what they never fixed. I told her I will call back Sunday morning, expecting more professionalism. When i called back Sunday, she sent me to voicemail.

I call back Monday, still with poop in my basement, and Calhoun Trisha hands the phone over to Calhoun's "Mike", which he goes in a full out rage about how Calhoun is "being nice with allowing guys to come out for 1 hour free." He didnt even let me tell him my concern. At this point I was overheated with the lack of professionalism and lack of concern for the consumer.

I cancelled the check that was wrote to pay for the service. I hired Roter Rooter, I watched the whole process, and the kitchen trash can full of roots and debris come out the hole. I paid an extra hundred dollars for this service, but it was done right, the first time. But I still feel responsible as a consumer to warn about Calhoun.

Charged $175 for video footage of sewer which showed a lot of water about 80 ft out from house. Stated we had a collapsed sewer pipe. Repairs would be in $7K range. I called Muetzel Plumbing for another quote. They also ran video through pipe (for free) and found roots. They used power wash type tool to clear roots all the way to main sewer. Drain is now fine. Muetzel cost: $253.