Steamatic

Steamatic's Custoner Service is second to none. They will make sure that you are satisfied. If not right tgey will make it right. Thank you Charlie.

Great company. Family-owned but large enough to service us at our home in Kerrville and our previous home in San Antonio. When I called to Set my last appointment for my home in Kerrville the office girl was courteous and professional. She went over pricing with me and worked with my schedule to get my appointment time that I needed. The crew was on time & professional.

They did a wonderful job cleaning and made sure that I was pleased before they left my house. I even got a courtesy call from the office within a couple of days asking if I was pleased with the service. Now that's the way to do business I will certainly use Steamatic again in the future.

We recently had our carpets cleaned throughout the house and our tile/grout cleaned as well. Steamatic did a top notch job. The crew was on-time and very professional. My carpets and tile look like new again!

SCM went above and beyond for us! Waking up to my house being flooded wasn't the best experience but Steamatic's came in and put my mind right at ease. From start to finish they did my whole downstairs in less than 3 weeks! That includes drywall, baseboards, painting the whole house, carpet, wood floors.ect. Terry Thomas's communication was outstanding.

He communicated everything that was going on each day and stayed right on schedule. When I walked back into my home everything was clean, put back in place and they even hung my wall decor back up. I would highly recommend them for your home! There work is amazing and my house looks brand new! I am so happy that this is the company I chose to trust!

Excellent company. They went above and beyond to make sure everything was properly done. Everytime I asked for something, they (Terry) just made it happen. Very pleased with the way things went through the process of recovery and remodeling. I'm a happy customer. I highly recommend this organization. They are truly there to help you.

I definitely would NOT recommend them, save yourself the time and the stress! I recently received my items after a disastrous fire that left smoke damage on all my furniture, dishes, bathroom items, etc and the customer service and professionalism I've received from them was highly lacking. Yes, they held our stuff for a year and only charged 3 months but we paid $11,000 for them to have lost or thrown away items without telling us.

Plus when I received my items they were still BLACK with soot and the owner tried calling this "dirt from storage". Major difference between soot and dirt. Storage for a year would have been $3,000 and would have been way cheaper for the same service. After wiping down and cleaning my own items now that I have them returned it saddens me to think I was charged for bookcases they broke, tables they broke or lost, all the furniture they didn't clean, items they lost and charged me for.

They charge by box and be sure to check them because I've had 1 item in a box where they charge $50 for no cleaning. It's been over a week now and I'm STILL trying to get in contact with them to locate my missing items. The customer service is pitiful and I was in shock to hear the owner David yell (literally) at my mother and hang up on her when she was trying to locate our missing items.

To top this off, I received another customers' paperwork including healthcare documents, checks, bank statements mixed in one of my boxes. They didn't seem worried at all. I had high hopes for them after reading online reviews but my experience was the WORST anyone can imagine. Keep your identity safe and your life stress free by not using them!

On behalf of James Wayne Properties, Inc, we STRONGLY recommend Steamatic. Hurricane Harvey reaped havoc on one of our Dollar General buildings last year. I was put through to the owner of Steamatic, and right away their company got started on drying out our building. They had a crew for every single thing we needed. They did the dry out, they did asbestos and mold removal, they did the new drywall, they laid brand new flooring, the electrical, etc.

Their electrician, Tony, was a hoot! We really enjoyed having him and his crews there. They were incredibly professional and QUICK! The supervisor we dealt with, Terry, was a wonderful man. He always kept us informed. Whatever we needed, he took care of. I look forward to working with them again in the future. We definitely give Steamatic 5 stars!

I highly recommend Steamatic of the Hill Country for water damage. I have had two plumbing leaks in my home in the past 11 months that also resulted in wet carpeting. The first was a hot water heater which began leaking overnight, and I awoke to saturated carpet the next morning. The most recent was a slow leak in the shower, which seeped underneath the tub and thru the wall into the adjacent bedroom and damaged about 6 of carpet. Steamatic came both times.

The owner comes out first to assess the damage, then he assigns a crew based on the extent of damage and the mitigation needed. They work with insurance companies as well as individuals. Their customer service is exceptional and their crews that come out take good care of your furniture that may have to be moved etc. They explain in detail what needs to be done. I have used them twice and been highly satisfied both times.

I appreciate the outstanding customer service that Steamatic of San Antonio staff provided to me this week. After a long trip, I arrived to my house to find out that my walk-in closet was flooded. I called for a help and your team arrived within hour as it was promised. They cleaned everything and for next 3 days made sure that all moisture were gone from every wall.

I am highly pleased with the professional manner in which Steamatic team worked on the problem. The employees I interacted with, especially David, Courtney and Israel, were very knowledgeable about any kind of flood topic and seemed genuinely interested in resolving my problem rather than just being focused on making a quick sale. A great team that makes customers feel respected and valued and have definitely gained a new customer who will refer all of her friends to Steamatic of San Antonio.

Steamatic San Antonio did an exceptional job on my tile floors. They should up promptly, completed the job on time, and they achieved the results as promised. I will recommend them again and again.