Drain Doctor

We have used Terry Overacker Plumbing a few times, most recently for the installation of a tankless water heater. We were pleased with the service we received. They don't oversell or push products you don't need, they take a common sense approach. Service: Water heater installation

Very expensive. I had a water heater fail in late fall of 2020, and had it replaced by these guys. I felt like I had to make a snap decision because I didn't want to go without hot water. So hired them to replace the existing water heater with a new one. Well, last week Thursday it fails, pilot light won't keep lit. I call Friday morning, but there are no open appointments and that the earliest appointment is Monday with a window between 8a-10a, I felt inclined to have them service the water heater as they sold it to me and installed it.

I ask the operator for rates, she says she doesn't the rates have any but that she'll ask someone to call me. No one does. I go the weekend with tepid water, they come on Monday and then quote me over $650 in labor to replace the gas control valve. The control valve is covered under warranty, and they happen to have one in the van. Water heaters with defective parts failing 18 months into its service life.

It's just me and my wife here, and we don't keep the water super hot, we use the low setting on the gas valve, because anything hotter is scalding. I just wanted the work done, so I signed on the line and coughed up $650. After having the work done, they replaced the the gas control valve with the exact same mode/revision made from the same factory, a SIT Group Delta 650.

I really felt disappointed in having to wait the weekend to find out what it would cost to fix, feels like I'm part of their captive audience of people who want work done. Also, I was annoyed that they seem to know about quality issues with the water heater they sold me. I asked the plumber for a call back from the owner to discuss how I felt, and again no call, and now it's Wednesday.

Even though the plumber suggested that the new valve would fix the issue, I'm expecting it to fail again in another 18 months, I mean, it's the same make and model, why wouldn't it fail the same way. I shouldn't/can't/won't pay exorbitant prices like this for stuff they sold me. If only it would have failed in one year, then the service would have been free! TL&DR; Service is expensive, no call backs. Be ready for sticker shock.

We have used Terry Overacker Plumbing to install our tankless water heater, general service, and urgent repair needs. In all situations their customer service, timeliness, and professionalism were amazing. We will call them regarding any plumbing needs in the future. We highly recommend them. Thanks, Gail and Tony, for all you did!

Called Terry to replace our parents bathtub drain and felt like my parents were taken advantage of since they did not understand what he quoted them and we were not available to come and supervise. Cost over $700 to replace and now the entire bath tub is rusted. Blamed it on "old" tub and told us to replace the entire tub. After $700 to get a drain fixed?!?! So so sad and disappointed in this service. Thought they can be trusted since they advertise it in church bulletins. Will never use them again.

My tub faucet was leaking and had seen better days. The team of two showed up, looked at it, gave me my options of repair or complete replace, and were in and out in 45 minutes. Very professional, very efficient, and I have zero complaints. I'd recommend them to anyone.

I had Terry Overacker Plumbing install a natural gas tankless water heater in my house. When we put it on the market it was the number one selling feature. We could run the dishwasher, the washing machine and take 5 showers and still have hot water. We built our current house and just moved in. The builder installed a water heater with a tank again. We will be having Terry Overacker Plumbing coming out to remove it and install a tankless water heater right away.

Terry is a nice guy and was very helpful to me when I gutted my main bathroom and remodeled it. I was doing most of the work myself, so Terry told me how to do the work properly. This was great. But I had Overacker Plumbing come and install the bath tub we ordered from him and to replumb the toilet drain and flange. The tub they installed beautifully. However, the copper shower pipe came loose, so I had to fix that on my own.

The plumber also did a hack job on my toilet drain and flange. I could've done a better job myself. He did not use the correct screws to fasten the toilet flange to the subfloor. I had to remove those thin, long sheetrock screws he used and install the correct-sized brass screws. I told Terry about this; he didn't really have much to say. So I showed him the photos I took of the sloppy work his employee did, then I showed him pictures of the work I did to replace the work his employee did. Good help is hard to find these days, eh?

We were searching for a new sink for our park model summer home. Called Overacker Plumbing, got a great deal on a new sink and faucet. Terry took the time to walk me through how to get everything connected correctly and working the way it is supposed to for our situation. Highly recommend Terry Overacker Plumbing!

We have Terry over to install two new exterior spigots in our home. one of the fittings, the newer crimp style, popped this spring when I turned the water back on to the spigot. the other one was fine. I called Terry, he looked up the service call. we scheduled them to come out to fix it. Then they charged us $245! I could see this coming when he began to question if the line was bleed out before winter.

It indeed was. But I guess Terry would rather blame a customer for a bad fitting that may have been installed improperly. and loose a customer, gain a bad review -- than take the 10-15 minutes to make it right. we will not be using Terry Overacker Plumbing again.

I have had occasion to use Overacker Plumbing on several occasions including, just recently, drain clearing and repair. We have an old house with old (1905) plumbing, a lot of which needed replacing. It was done quickly, efficiently, and at a reasonable price. I expected quality work and I got it, excellent quality. Would I use them again? Definitely.

Would I recommend them to others? Definitely. All the bathrooms needed total replacement and Overacker Plumbing did a great job. I'll use them again (though I hope the old plumbing in the house stays healthy for a little while).