ProClean Air Duct & Carpet Cleaning

My tech Jose arrived on time, he was polite, and immediately went to the service site to inspect. He was great in accommodating my needs and understanding my budget! The other company I tried was not honest. The level of workmanship and Care given to my house was appreciated. The post visual inspection and customer walkthroughs was great. Definitely a customer for life.

I was pleased with Juan's customer service and professionalism. He called me to inform me of his arrival time and was here at the time promised. Juan showed me the areas of concern in my vents and provided excellent remediation services. I was very pleased with his service.

I had high hopes regarding this company but, alas, did not consult Yelp or I would have made a different selection. The gentleman who came was very nice but I don't believe he was thorough. He very much tried to sell us additional services - which I did not want. We have had dust accumulating on our furniture and was told this would be a significant help in reducing the dust. It did not. It is as if we never had the ducts cleaned. Very disappointing.

Didn't even go with this company. Got their coupon in the mail (MoneyMailer) and wanted to call and ask for some quotes, knowing coupons are tricky. Called. Lady answered. Probably one of the least pleasant experiences over the phone. I started with "Hi, how are you today" (mind you i'm the customer.) "fine." "Oh. okay, well I received your coupon in the mail and was interested in scheduling some service for next week" She sounded like she was over her job, or just didn't care.

Everything I was bringing up, all she would respond with was how much more I should probably expect to pay. I said I wanted vent cleaning and carpet cleaning, and asked if there was a bundled deal. "you got two coupons, you use two coupons". WITH NOTHING BUT ATTITUDE in her voice. She just kept throwing more and more numbers at me until I just gave up with her and her attitude. Learn some customer service- it'll go a long way.

Total Scam! Beware, Never go with them. I wish I had seen the reviews before falling the trap. I was told the vents are too dirty and need "deep cleaning", It was only a 2-year-old HVAC and a regular cleaning was all it needed. He took off the $249 coupon and added 690 deep cleanings and on top of that the sanitization, blower, and coil cleaning to the total of close to $1300.

He was making false statements about the work before even looking at the nature of the job needed. He finished the work in less than 2 hours. I unnecessarily paid more than double for a total waste job. Stay away.

Decided to use this company because of a mailer we received which "quotes" for a specific price for cleaning. Jose arrived in the rain and proceeded to track his wet feet across the newly cleaned hardwoods. After showing him both furnaces and allowing him to inspect the older of the two, he immediately stated that we had extremely dirty ducts and could see mold.

He then looked at the newer of the two furnaces and proclaimed the same thing! He then decided to "educate" me, a trained biologist, about mold and tried to sell me on both disinfectants and ultra violet light placements; giving examples of other homes in the neighborhood who experienced the same situation. After much back and forth we opted for cleaning and disinfecting which consisted of using half a bottle of cleaner blown by a compressor! So, four hours later and many holes punched into the vents as well as further wet floors and greasy hand prints, he finished.

I don't know how he ever cleaned the new system so quickly since I had to show him where all of the vents were placed, and which as of today are still dirty. Jose then proceeded to charge me not once, not twice, but three times for the job, which I didn't find out until my bank statement arrived. That's a different story! So, I was hoping that cleaning the ducts would eliminate some of the heavy dust that I'm experiencing daily - nope. It's just as bad. Adding insult to everything else, I finally received my over payment with a scribbled note from Terry, "sorry for the inconvenience".

Interesting that their mailer states they are COVID compliant, they aren't; Jose didn't wear a mask, nor Tyvek coveralls or shoe coverings. We wore the masks. Won't ever use this company again

I researched long and hard about duct cleaning companies, the scams out there ( of which I have fallen trap previously) and the certifications needed for true duct cleaning professionals and a different certification for mold remediation. ProClean had all of this plus Jose was an expert and was not out to take us for a ride. He explained everything, showed me the ducts that I thought had been cleaned 3 times over the last decade and how there was insulation and building debris still in the duct work.

He took photos before and after (with my camera- some scams show you photos that are not of your home) and he said he would be happy to let us think about it- no pressure. It did end up being more expensive than I would have liked but I am confident that I have clean clean ducts and no mold (at least for right now). Let's hope the UV lights help reduce the mold growth- time will tell on that one. Nice job ProClean!

I had the company's technician look at my vents/HVAC unit to provide a quote for cleaning. After being told I have mold and a lot of dust and dirt in my vents, I purchased the mold package which was quite pricey, but I figured they'd do the job right. The next morning, I noticed a piece of wood from my staircase was missing and some dents as well.

I contacted the company and the owner Terry called and told me it's not possible for their machine to cause it. Yes, it is very possible for them to damage the staircase because of their heavy vacuum cleaner that they have a one man pull inside the house (the tech was a small man). He told me that nothing can be done, he wasn't going to compensate me for the damages, and to ask a flooring company if the damages were possibly caused by a heavy machinery.

So I did, I had 2 flooring companies look and was told it is possible. With this issue and my mistrust with the company, I decided to have a different company come and look at my HVAC unit/vents to confirm all mold and debris were removed, and was told they were not. I even hired a second company to recheck to make sure. After being told by 2 separate air duct cleaning companies about the lingering mold and debris, and having invoices from them for proof, I called Terry about it.

Once again, he told me it's not possible to still have mold/debris since they use "high quality equipments" and that he's been in the business for over 30 years. It doesn't matter what equipment you used, it didn't do the job right, and if they've been around for that long then the job should have been done right in the first place.

After sending him the company's invoice, he wanted his tech to re-inspect the vents. The technicians arrived over an hr late than the scheduled time, and when they arrived they asked me which vents have mold. I told them to inspect the vents themselves since it's their job. The techs had offered to redo the job and I said no, I'm already frustrated and don't trust this company with their work. Terry and I spoke on the phone to find a solution, he apologized that there was still mold/debris and told me the tech who did the job has been with the company for 15 years but cleaning ducts is not his specialty.then why would you send him out to clean duct without properly training him?

I asked for a refund back since the job was not done correctly for the price paid, he said no and that it's not fair for him. After a long time going back and forth, he offered to redo the cleaning without any refund or get partial refund and not a re-clean. This company is unprofessional and a waste of time. I'm surprised they've been in business for this long.

A good and honest company would offer a re-do of the job and compensate for my time and hassle, but no the owner is stubborn and selfish. I took neither offers and is disputing the charge with my credit card company. I don't care what the good reviews say about them, this has been an awful experience with them and I will never use them again.

Very disappointed. Rep., Max was supposed to be at house between 11-1. did not show until 2:30 and I had to call him to know if he was still coming. When he got here I was told there would be an additional charge if $299 for the chemical solution to clean the chimney, the person who took made my appointment said they were having a special on chimney cleaning $99.

After examining the wood stove it was discovered that the elbow joint of the chimney tube had been cracked, I asked what the cost would be to fix it and got no response until it was completely disassembled. If I had an estimate prior to him taking it apart I would have not had the work done. Then was told $1500 to replace tubing. Now I have a wood stove with no chim tubing hooked to the flue of the fireplace. Not my idea

I wish I had checked the Yelp reviews before I hired ProClean. I also found the company through an ad for very reasonably priced air duct cleaning. Within minutes, the tech had raised the price to an estimate of $2,000, like other users have said. I said that wasn't in my budget and the guy actually pulled the "I'll call the owner" thing.

Immediately after dialing the phone and faking a short conversation, he knocked $300 off of the estimate. Then all of the things that were critical that I needed to do suddenly left the conversation. What a scam. Stay clear!

For $750 I would expect more than what was done and spending more than an hour and a half doing everything. The extra money spent to have the technician drill 2 holes for the extensive cleaning was a joke. One hole was drilled into the return and did absolutely nothing because he had the grates off and there was nowhere for the air hose to go. The second hole was into the supply line and only allowed him to go in one direction.

The dirt that was shown to me looked like everything that was in the return that I saw when I inspected before their arrival. The only difference I got between the $250 clean and the $750 clean (was quoted $650 over the phone) was a lighter wallet. To do the deep clean which included cleaning my coil, blower, and any mold remediation was $2000! I really don't know how these people can sleep at night charging these flat rate prices for the lack of results.

Sounds like my experience was like many others I see here. The owner, Terry, was very nice when I called to schedule this. I just bought a house and it has two systems, so he quoted me $250 each. He said it would take 2-3 hours to complete. He also said the ducts would "look like new" when done. When Jose, the technician arrived, he looked at the two units, and quickly said they were too dirty, and had mold, and would need a "deep clean" and "sanitization".

He quoted me another $650 per unit, which seems super high, but I felt kind of stuck with it. I approved it, thinking he was going to be there for several hours doing the "deep clean". I might have missed something, but all I saw him do was hook up a vacuum to the return, and then going to each vent and blow compressed air into them. He was done in well under 3 hours (total).

I don't see how the $500 job I was quoted was to take 2-3 hours, but then the "deep clean" (which cost more than double), didn't take any additional time. I ended up paying over $1800 total, and I really think I was ripped off. Will not make that mistake again.

This company uses deceptive business practices - BEWARE! I arranged for duct cleaning from mailer coupon and the cost should have been $249 plus $45 for 3 additional ducts. First he starts with saying he has found mold. Simply not true. I was willing to ignore that and told him just to do the agreed upon cleaning. He then said our ducts were too dirty to get that price.

So their coupon is only good if your ducts are not too dirty. Ridiculous. I probably would have agreed to pay more but they had to be greedy and demand $1295. This company is not reputable! Wish I would have read the reviews first - I see they do this to everyone.

The recent reviews all seem to mirror the experience I had today. The customer should never feel pressured into paying for a service and while the technician was making the case for deep cleaning or mold remediation, I still only wanted to do the basic air duct cleaning at part of the promotion of $249 for up to 14 ducts and $15 for each extra vent.

I had 21 vents so my math calculated $354 but somehow the technician was telling me a price of $500 so I just coughed up the $75 cost for the service call and reached out to a different company. It's my prerogative if I want to handle the mold separately with a different company that has much more competitive pricing and just want to get a basic air duct cleaning done so I should be pressured to pay $900 for a deep cleaning much less $2000 for a full system mold remediation.

I found this company through an Ad. Thought I would try them out. Company came over and decided I needed an estimate first instead of doing the job. After an inspection they found mold and decided instead of cleaning my ducts to give an estimate for $2,000 dollars. After they left I realized the system was completely turned off. Since it is after hours I have to call another company to fix it.

So not only did I get the service I wanted now I have to pay some to fix their mistake. I would give this company a negative star at this point. Except the technician was good with my dogs. Frustrated and now uncomfortable in the heat.

Their moneymailer ads say "don't be fooled by other scam offers" but ProClean is the real scam. I called to get an estimate because I knew my ducts needed deep cleaning. The woman on the phone was only able to quote me the $249.95 offer and tell me that it cost for the dryer vent and hose and blower. She said she could not quote me on the phone for deep cleaning, because a technician needed to come to my home to inspect the ducts and determine if it was needed - that was already fishy.

The price of a deep clean for one HVAC system should be the same no matter what and should be easily quoted over the phone. Instead, they want to make it seem like they're reasonably priced and get a technician into your home to lure you into paying these ludicrous prices: Deep clean + sanitize (w/o) coil & blower = $750 Deep clean + sanitize w/coil & blower = $1295 Deep clean + sanitize w/coil & blower + mold pkg = $1985 I went with AirWiz instead.

Their standard clean package is ~$725 for what ProClean calls a "deep clean" (using the air whips) and they were able to do a deep clean, including the coil and blower, plus a mold remediation treatment and a dryver vent cleaning for around $900 with a coupon - less than HALF of what ProClean tried to charge.

This company show up to give and estimate and broke the unit. The air conditioning unit was replaced less then 5 years ago. The company sends a gentleman who says ducts fine but has mold in this one section and going cost $2000 not the advertised price. Then proceeds to rush out door telling us he will email quote. I get home and ask why so hot and muggy in house.

I go over to check thermostat and isn't functioning. Left message of issue and company still hasn't return call. F.H. furr charges us more to fix issue that this company supposedly knows what they are doing. Don't use there air duct services!

We did call around for pricing and asked for mold remediation. But for some reason the DEEP CLEAN package was not mentioned over the phone. The receptionist mentioned the $249 for the air duct cleaning and $75 additional cost for the coil or blower cleaning. The DEEP CLEANING was done on Thursday, JUNE 11, 2020. Jose, our PROCLEAN tech did patiently answer our questions.

But for the hefty price tag for the DEEP CLEAN package, we were shocked at the price ($2,499.00) which included the HVAC UV light. I have two suggestions for company to implement: (1) Air quality testing after DEEP CLEAN is completed and (2) use of a duct inspection camera to check for remaining mold/debris/dust particles.

I wanted to get my parents house air duct and carpet cleaned. When I called and got an estimate from them for roughly $500.00. When they arrived they claimed my parents air duct would cost $3000 more for mold removal. They told my parents if they pay CASH and not tell the company they can do it for $1300. My parents do not speak English very well and was taken advantage of. This action is illegal and someone should be held accountable.

I hired ProClean to do 5 areas of deep-cleaning for $189. When they got to the house they assessed my family room as 2 rooms.even though I said not to do under any of the furniture other than the tables, which eliminated 70% of the carpet in the room. Then they came upstairs where there were dark stains from soft soled shoe that "decomposed" all over my bedroom carpet.

They said to clean it they'd have to use $150 of sanitizing solution! I said "no way, use your regular stuff and do the best you can." They refused, and I told to just do the other two areas. The family room carpet and the stairs looked okay, but I was surprised that when they finished (in about 40 minutes) that the ONLY stain on that carpet was only barely lightened, and that all the indentations from the tables I told them to clean under were still deep.like they'd barely made a pass over them. So use them if you want your carpets refreshed, but I'd find someone else if you have any real stains. Wish I could remember who I used last time!