Amazing Maids Of Washington

Denise arrived upset and agitated and was both rude to me and completely unprofessional the entire time she was there. It seems they either under bid this job or it was getting so late in the day that she'd have to pay overtime. Neither of these scenarios should result in Denise being rude to an owner of a property or NOT completing the job they were hired to do by my tenant (Move out service). BATHROOM: 1. Did not clean window. 2. Did not take fan cover off of ceiling and wash. OFFICE: 1. Did not clean window. MASTER BEDROOM: 1. Did not clean windows. LIVING ROOM AND TURRET: 1. Cleaned 2 lower sections of 5 large windows. 2. Did not clean any of the window sills, any of the lower molding, any of the lower turret molding, or the fireplace mantel or marble hearth. 3. Did not sweep or mop the wood floors (perimeter). KITCHEN: 1. Did not clean grease off the underside of the hood exhaust fan. 2. Did not clean oven exhaust on viking range. 3. Did not thoroughly clean decorative hood and cabinets above range. 4. Did not clean grease spots off the ceiling above range/cabinets. 5. Vacuumed out cabinets and double pantry but did not spray and scrub as need to remove food residue.

Same for the under sink cabinet. Awful! Awful, job! 6. Did not clean front doors and drawer handles on center island. Let these filthy dirty! 7. Did not clean main window. 8. Did not clean glass panes on kitchen door. Denise complained when I came in to see how much longer they needed. She thought 1 hour. To me 4 people in the kitchen for another hour should have meant the kitchen was super clean.

Instead it was the worst room in the house! When I spoke to her the next day about them coming back to finish the kitchen, living room and windows she went off at me about no guarantees because there was furniture in the house (Center of living room and 1 bedroom wall). What does that have to do with the state of the KITCHEN? She actually started swearing saying 'S*** Show' and 'F*** Up'. Wow! Ladies and Gentlemen of Portland (97201), DO NOT WORK WITH THIS COMPANY OR THIS UNPROFESSIONAL WOMAN!

If you already are you might want to start shopping around for someone new to work with. I thought I would have to hire a different company myself to come in and finish the job that Amazing (not) Maids did not complete but my former tenant offered to come back and finish the cleaning that the company she hired did not complete. She was also upset as she paid quite a bit for this service.

I would not recommend hiring this company for services unless you are able to be present during the cleaning so that you can verify the work that was completed. Service: Move-out cleaning

Rosa does a fabulous job and she is very nice, efficient and detailed :- Service: Standard cleaning

Had a great experience with Amazing Maids recently. I used them for move-in cleaning services and had them focus on wall cleaning as I was going to paint that week. They were communicative and kept me updated. Additionally, they got me in quickly on short notice whereas most other cleaning services in the area were 3-4 weeks out for booking with no flexibility in date offerings. Will use Amazing Maids again - thank you!

After some office communication issues were working out the cleaning was high quality and Rosa was delightful. Service: Standard cleaning

Critical: Professionalism, Quality, Value Charged my card twice because they cancelled. Then they were at the home for 2 hours for a deep clean move out of a 1750sq ft home. They left a bag of trash on the porch. Service: Moving-related cleaning

I had the team do a deep move-out cleaning to prep my house for new owners. Fatima & Karina worked extremely hard and really did a high quality job. We were very pleased with the results and the price was extremely reasonable. The team showed up on time with piles of gear ready to work. Service: Move-out cleaning

I have been using Amazing Maids for coming up on a year now. I am not usually home when they clean, but when I have been, the maids were very polite and friendly. I have spoken with Shannon on the telephone several times, and she is also polite and helpful. I have no complaints with their quality of service. Everything isn't always cleaned perfectly, but close enough that I scarcely recall specific issues.

They skipped the coffee pot once. The worst: they forgot to leave my candy! Their policy is not to clean every thing every visit which is understood and suits me fine. They keep my house clean enough that I barely have to clean it myself. Once I took them up on on their policy that if I am not satisfied, they will come back. I was apprehensive requesting this, but I needn't have been. Shannon was apologetic and made sure I was satisfied.

I close my bedroom door during the day to keep my dog out. They don't enter rooms that are closed. There was miscommunication regarding my expectations and their policy (which was reasonable when explained). The maids returned to clean my bedroom at no extra charge. Now I leave a note instructing them to enter. After several months, Shannon reduced my bill.

This is because they learned my house, and because I close off a room I don't use often. They weren't spending as much time at my house as they were when they started the service. This action demonstrated customer oriented ethics, and I greatly appreciate it.

Rosa is awesome and did a great job once again. We are definitely glad we signed up for the monthly service. Truly Amazing! Service: Standard clean

I would like to get a better understanding of what cleaning services are provided every visit and which services are provided on an intermittent or rotating basis. Service: Standard clean

Amazing Maids has been cleaning our vacation rental for quite awhile. We highly recommend their services! Our guests consistently complement Pondview Retreat for its cleanliness. :-

I now live with my grandma and yesterday after this cleaning company had just finished our clean and it was disgusting bathrooms not done right and he stove top in our kitchen wasn't even touched. Don't use this company save your money.

I have called to try to set up an appointment and I haven't gotten a call back it's been 3 days. That's really unprofessional. I have some question Are you an osha certified cleaning company? I have a 3 year old that's autistic and I really need the help.

Hired them for a move out cleaning and they did a terrific job. Efficient, friendly and thorough. Great communication as well. I will definitely be using them again. Service: Moving clean

Great Service! Ladies always arrive within the arrival window and are kind and courteous. Place is always sparkling after they leave. Thank you!

To whom it may concern, I would like you to know that Rosa and her co-worker did a fantastic job cleaning our rental condo today. They certainly took a lot of pride in their work too, and deserve a lot of praise. Great girls. Please thank them for us. Sharon and John Kirby

The actual cleaning is decent however I had to let them go due to theft of jewelery. The same day they were terminated they left my key inside my home and my front door unlocked. No offer to compensate me for my jewelery or any other offer to make this better. Really disappointing.

This cleaning company is excellent. They are organized, professional and efficient. Their crews have been trained well and the cleaning products that are used are quality and green. The management and crews are always pleasant and trustworthy. We have used them for approximately 6 years

Was disappointed in Amazing Maids service. Had a great consult with their business manager who walked through my home and reassured me they would clean every detail, including the extensive white trim I have throughout my home and white doors, as well as cobweb sweeping in my highest areas. I needed a deep clean. Not only were those things not done, but dirty dishes were left in my living room, floors were mopped but not "deep cleaned, " as I was told they would be.

There remained dirt and spots on my hardwood floors that were not clean when the ladies were done (spots that could have been mopped up). I was told linens would be changed but learned after the ladies arrived that they would not wash my linens, just change them. My dining room table was also not wiped down. Two hours, two ladies and nearly $200 for a general clean with lots of things missed. I asked for a discount given the poor work and have only received a response indicating they would talk to to the owner but no further communication.