Natural Zen Cleaning

We have used Natural Zen cleaning a few times now, and each time we have been extremely satisfied with the service. You can tell the staff pays attention to detail and the house just looks brighter when we walk in. Communication with the office is always easy and friendly. The text alert system of confirmed booking, crew en route and when a job is complete is really helpful and makes the process even easier. We are now looking into a monthly service! I would highly recommend Natural Zen Cleaning.

Reasonable quality of cleaning. A bit overpriced but that was my choice so no problem. However, they constantly fluctuate their pricing and it ends up being very confusing. In addition, they tend to complain a lot about actually cleaning via their sales/customer service questions. This person sends very long confusing texts while they are at your place, complaining about the place being "messy" or "in disarray" and using it to justify half effort while charging more than actually planned for.

They have lost things and then denied actually ever seeing it until I show pics of the items there right before their arrival. I hate to be negative but it's worth noting before hiring. Find a cleaning service that doesn't give you a headache.

My house looks fantastic after a Harmony Cleaning (a deep clean)! Everything is spotless, and they really pay attention to nice little details like beautifully making the beds with fresh linens. Natural Zen was incredibly responsive, friendly, and professional, too. Service: Deep clean

We had a great experience last week with Natural Zen Cleaning last week- they were on time, professional, very thorough, and left our house looking terrific!

We have employed Natural Zen Cleaning several times to clean our office and home and each experience has been outstandingly positive. Their attention to detail, and clear communication has been impressive. We also enjoy their use of natural products, as there are several people in our office and home that have been sensitive to products that other companies have used. We plan to continue utilizing their services for the foreseeable future.

Our newborn was about turn one and we had not done a deep clean of the house since the night before he was born. The Natural Zen team took their time and did a thorough job. The best way to describe the results, our home looks brand spanking new. The oven is pristine. The fridge is white. Fans, toilets, baseboards, fixtures - shiny, shiny, shiny, shiny! Worth every penny.

Prompt service at a good price. We have gone with the monthly option to keep things up to snuff. Also great that they use a multi person crew to make it efficient.

A monthly cleaning with Natural Zen is the best gift I've given to myself recently. So nice to come home to a clean house and not have to spend my time outside of work scrubbing and mopping. Clear communication, reasonable price compared to some other quotes I received, house looks great, and it's easy to book and pay. Kristen is always really responsive and great to work with in the main office too.

We needed a local, trustworthy cleaning company for house. We received natural zen as a referral and we're so pleased with our service! They will work with you on quotes for pricing and do not upcharge. They do a phenomenal job cleaning and our house always smells/looks great afterwards. The employees always wear masks and are kind, courteous, and do small things (ie leave you teas, bring in packages, and ensure they lock up behind you). Highly highly recommend!

Literally the best money I ever spent. My house is cleaner than I've ever had it and I felt a sigh of relief when I came home after a long day at work to a spotless house. The house has no strong cleaning odor and the counters and floors are squeaky clean. I didn't expect them to clean inside my appliances since I had food in the fridge but they even cleaned out messes that were trapped in between the fridge shelves. Book these folks now. You won't regret it.

We love working with Natural Zen! We have them come every few months for a deep clean and have been working with them for about 2 years. Their team always does a thourough job and our house looks amazing when they finish. The team is always friendly, timely, and professional. Scheduling can be kind of a pain, and one frustration is that you can usually lock in a time only a few days in advance. It's also a bit pricey relative to other services. But we're willing to pay it given the quality of the work.

VERY thorough cleaning service, and lovely people. We have had them for several years and we are always SO GLAD to have a gorgeously gleaming house. THANK YOU!

This was my favorite wedding gift! Not only was it a relief to have someone else do the cleaning, but they did SUCH A GOOD JOB! I will definitely use them again soon! They were very detailed. My house gets a lot of dust, which is the main culprit. After they were done the house even FELT better and I was more calm. and zen. Being in a cleaner environment really does help and what really helps is having people come in that are really good at getting your place clean!

I hired zen cleaning to come back in March and I hope before you do hire them that you read this review - it was incredibly difficult and inconvenient to schedule. They requested I not be in my home when they came and returned home to some missing items. Not only that I discussed with the owner that I would pay on Venmo. 24 hours before the two cleaning members came I was told that they required a credit card to be kept on file but that if I paid on Venmo I wouldn't be charged.

Low and behold they charged my credit card without my consent and I was charged a $131.31 processing fee on a $118 cleaning. They did a horrible job on top of that - save yourself from getting scammed and buy your own essential oil diffuser. All they did was vacuum and use an essential oil diffuser. My bathroom was still dirty, no sheets changed, and my kitchen floors were still dirty.

I have physical differences and have trouble getting on my hands and knees to clean so I feel completely scammed and taken advantage of. Essential oil diffusers are $10 on Amazon don't fall for the gimmick.

I moved to durham in june and my sister hired this company to do a move in clean as a welcome gift. unfortunately when they arrived the water was not on at the house. my sister asked if they wanted to reschedule--instead they told her there "was enough water in the lines to clean the house." i thought this was odd but trusted that they wouldn't lie about it. when i arrived i could see they had not been truthful. the floors were filthy. the bathtub was still covered in soap scum and hair--and the icing on the cake was mouse poop all over the kitchen. when i called they told me "there was a misunderstanding and that my sister probably told them to do the best they could." that's ridiculous. why would she pay them for a move in cleaning when clearly they wouldn't be able to properly clean the place? we spent the day after moving in cleaning up mouse poop, hours on our hands and knees scrubbing the kitchen and bathroom floors and we are nowhere near done. save your money and use someone you can trust. these people are crooks.

I have used Natural Zen Cleaning two times for my rental property and have been incredibly happy with the results. Their team is responsive, professional, and reliable. My last experience with a cleaning service was terrible, so it has been a blessing finding this new team! I currently use their services bi-monthly and love the results. The home is always left spotless and I can rest assured that the guests staying at my home will be comfortable and safe.

Great company! I've only done their season Purity cleanings because I do regular basic maintenance but am considering a monthly upkeep based on the results. Definitely pricey but not totally unreasonable as they do a great job- the main coordinator has great communication and my house definitely has that "clean" feeling!

Totally horrible guys. They will just eat your money, Beware. I called them last week for the house clean and choose Purity for the cleaning option. They came at 5 on last Saturday in the evening and started to clean. In 15 mins Kristen the manager texted me that house is heavily soiled so they will charge extra $33 per person *4 per hour for extra hours.

I clean my house everyday. of course there are some stains on the floor, oils on the backsplash and some spider webs otherwise why should I call cleaning service if my house is already clean. instead of extra pay, I excluded the ground floor room and bathroom so that they can use that time to clean 1st and 2nd floor. within an hour and half, cleaning lady came and told me its completed. and we cannot do more because 'no time'.

I went upstairs to check. I asked them its not clean. they replied' No time'. and they went outside in hurry. when I went upstairs in 2nd floor, I saw dusts all over outside my bedroom. I took a picture and send to Natural Zen and they replied this service is based upon square footage. So I paid $229 and how much square footage they cleaned? just by master bedroom and bathroom? Does that make any sense to Digest $229? apart of that, they mixed up all the garbage in one bag.

I had to open the bag and filter recycle and trash one by one. Kristen the Manager asked me that she will escalate to the owner and the owner will call back. but they didn't call back.

I can't say enough about the wonderful job the natural zen cleaning team did. We had an initial purity treatment and they covered all of the bases- dusting, blinds, floors, counters etc plus nice touches like organizing trinkets, laundering towels and making the bed with fresh sheets. They used relaxing essential oils during the treatment which made our home smell lovely! Thanks team!

We have been using Natural Zen Cleaning since October 2017. Their cleaners are excellent and do an impeccable job. It is for that reason alone that we have remained loyal, recurring monthly customers because their administration and scheduling is by far the most disorganized and poorly managed of any cleaning service with which I've interacted.

Over more than two years, I have had to be in touch with management on a monthly basis to ensure our service is even scheduled -- and more often than not, they have not remembered to schedule us or they have to request our flexibility as they scramble to find a time slot to accommodate us. Earlier this year, they transitioned to a new scheduling service which has served as a routine excuse for why their recurring customers were not being automatically scheduled or for why conflicting text messages or reminder emails were sent and then retracted.

The purpose of paying for a cleaning service is to alleviate stress and outsource time-consuming chores. Unfortunately, Natural Zen Cleaning is unable to deliver on that and it is my hope that their cleaners, who do the highest-quality work and are incredibly professional, do not suffer for the lack of competence in the company's management. In fact, it may be in their best interests to seek work elsewhere where their schedules are handled with more care and courtesy!

Let me preface this review by saying we've had two services done by this company so far and cleaning-wise we have been happy with the work. The first one was a deep-clean which while pricey for our smaller 1 story 3 bedroom, 2 bath home and (& we only had them clean 2 of the 3 bedrooms) we were willing to pay it. The workers were very personable.

From what I could tell they didn't speak allot of English but that was ok as my husband's first language is Spanish. We had already signed up for their monthly cleaning service prior to the first deep clean & were told when they left that someone would get in touch to schedule the next service.they never did and we were billed twice.my husband called first to get the bill sorted out which they did nicely & then had to call again when nobody ever followed up with scheduling.

So we finally get our next service and once again we're told we will recieve a call to set up our next appointment. It's been OVER A MONTH AGAIN & NO CALL! So my husband calls again and is told 'they will call us back to reschedule, sorry for the mixup but they can't schedule us now as their system is down'. That call took place 4 or 5 days ago and there still has been no follow-up.

Now my husband is looking into new cleaning services. It's such a simple thing to keep a client on a monthly calendar this just seems inexcusable. Also, both times they needed to reschedule on us which really screwed up our schedule. To conclude if they had not been late, scheduled as promised & followed through this would most likely be a 5 star review but this hassle is definitely not worth it.

Love this company. Fast, efficient and most of all, they just do it right. Always 100% up to my standards (which are high). The little touches like tea and chocolates are nice as well. I highly recommend them.

Absolutely horrible. Buyer beware. Gave great detail during the estimate process and they provided an incorrect quote- luckily I caught that they had not included pet pricing and was fixed. On the day of cleaning, they arrived at the wrong apartment, no phone call, nothing. When I noticed they were 20 minutes late, I called the office and the manager provided me with a phone number to the crew to give directions to my door- none of which spoke English, also fine but not sure how that is supposed to work. Cleaning was okay, but what really gets me is the horrible customer service of this company.

I never received an invoice on how to pay due to their lack of organization. They charged my card without consent. But at the very least they got the amount correct. I am STILL receiving invoices for someone else's account. I have emailed this company many, many times to correct and no action is ever taken. I had one cleaning in July of 2019 and am still, in December, checking my credit card statement out of fear that my account is linked to another customer's name.

No one will correct. Customer service acts defensive, and offers a myriad of reasons why it "isn't their fault." At this point I'm collecting evidence and reporting them. Be cautious.

I've never used a cleaning service but with having other obligations in life it was time to give it a try. I always assumed it would be expensive, it wouldn't meet my OCD standards, or that I wouldn't be able to trust the people cleaning our home. I'm one cleaning in and now I can't believe how I went this long without it!

The admin team at Natural Zen cleaning was very professional, quick to respond, and helped us set up a cleaning schedule that met our needs. I submitted for a quote and received a detailed response very quickly. I was impressed with their transparency and clarity in how much it would cost and what services would be provided for each service level. Hilda and her team did an incredibly thorough job cleaning our home. It is honestly a life saver and I'll certainly be booking more cleanings in the future. Thank you!

I appreciate that the initial interactions, estimate, website and emails were detailed and easy-to-navigate. On the day of my initial cleaning, however, I was very disappointed. My emailed estimated arrival time was between 12:30 and 12:45. I was then texted an estimated arrival of 1:15pm. The team arrived around 2:15pm. I did inform the office who then offered a discounted rate for the inconvenience, which was appreciated. However, then after 3 hours of service, I was notified that an additional hour at a rate of $99 was requested.

This was at odds with a policy posted on their website that the client will be alerted within the first hour of the service if extra time will be estimated. Ultimately, while the office staff was responsive, between the extra cost, late request for extra time and team being an hour late, I would not use this service again, would not recommend the company, and would recommend caution to anyone else who does.

I absolutely loved the feeling of going back into my house when the cleaning crew was finished, they did such a great job! They cleaned areas I wouldn't have even imagined or thought to clean myself and even showed me a better way to arrange the pillows on my bed : The house smelled and looked amazing, I would absolutely recommend their services!

I really hate coming on Yelp to dish out bad reviews but this place was close to the most unprofessional business I've ever interacted with. There are plenty of other good options in the Triangle so be wary of this one. Not only were they wildly inaccurate in their estimate but also incredibly rude in customer interactions. We ended up with a 1/2 clean house and an earful of reasons that made no sense.

The estimate they provided was off by 50%! If your estimates are off by that much maybe you need to re-evaluate how you are giving estimates? We would have been happy to pay more if we were given any actual reasons but instead we just got an earful of excuses that made no sense given what was described and laid out in the initial quote and a whole bunch of rudeness. I'm not sure if something changed recently on their management side but they certainly have a lot to work on.

Just to be clear, the actual cleaners did a very thorough job on the portion they did clean. This review rests squarely on the gross mismanagement of this business. EDIT: I'm not going to get into yet another back and forth with this owner, it has obviously been a fruitless exercise given the complete ineptitude and lack of customer service. Attached are photos of the remainder of our house that was left uncleaned. Yelpers reading this can make their own judgement about the "condition" of our home and it requiring 50% more time than the already agreed upon more expensive deep clean service plus this mystery extra 42 minutes he alleges provided at his cost. What a joke