Always Clean

The owner Carrie is an awful human. I suggest not working for her our using her service for your cleaning needs

I loved my service with Always clean! They were fast, and my house was spotless. I will be using them again!

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value I contacted them because they were the preferred vendor for my apartment complex. They weren't responsive by email or phone call and took numerous attempts to book the appointment. Then they were 3 hours late and rushed my move out clean - leaving the vents, windows and sills and walls dirty. Services: Deep clean, Moving-related cleaning

The saying "you get what you pay for" really rings true for my experience with this company. I bought a 2hr Groupon for $50, then added an extra hour for $38. The company was hard to get a hold of to schedule. I called and left a message with no reply back, and called a few additional times (during business hours) and no one would answer. When I finally talked to someone she was a bit short and not helpful.

She informed me the cleaners would not scrub or do anything extra without me paying more. I don't expect a hardcore scrub but I do expect things to be clean. My cleaner showed up on time and was very sweet- the only thing that earned 2 stars. Although experienced I am not impressed. She was unsure how much time she was supposed to do, and left before the 3hrs was up (left about 20min early). TBD but I'm not holding my breath to see if I get any partial refund on that.

I didn't inspect the work til she was gone which was my mistake, but really wishing I would have. I had to re-sweep areas of the floor, as she uses a vacuum and not a broom so a lot gets missed in tight areas. My master shower floor was still filthy. I asked her to skip basement bathroom but could do the toilet and counter-this was not touched. When I called the company to complain they offered to send her back out.

She didn't do well the first time, WHY would I want her again? The next offer was $25 off another cleaning. Umm what about my dissatisfaction makes you think I'd want another mediocre cleaning from your company? I sent them photos of the unclean/half-done areas and no response yet, no refund. Advice: pay more for a company who does the job right and cares about customer service

Critical: Punctuality They left me hanging before thanksgiving and never did my scheduled cleaning or returned my calls. Very disorganized. The quality was poor as well. I don't think they treat their workers well. Might be out of business as I still haven't gotten a call back.

Customer Service and Communication needs work. After over 10 years, I have decided to find another Service.

Friendly, thorough, courteous - these folks are just fantastic. They clean our home on a regular basis, and have consistently demonstrated complete trustworthiness on all levels. I'll endorse them until I'm blue in the face. : Thank you!