Window Washing By Bubbles

Need to improve communication between customer service and technicians in the field. Also, technicians do not communicate with homeowners very well.

Manuel and his team were efficient, focused, and very organized. I appreciated them and how great of a job they did.

GO TO IMAGE ONE IN LIBERTYVILLE. THEY DID BETTER WORK AND CHARGED ME HALF THE PRICE. I have so many complaints with Bubbles I'm not even sure where to begin. And, to be honest, I'm not even sure which location was servicing me. The calls were coming from an "unknown number". Here are some things I'll say: 1) I think they hire other people to come to your house for gutter work.

So take that into consideration. Every van that showed up was unmarked. 2) They made multiple appointments without notifying me, texts sent to me when the person was on their way or, in one case, a person suddenly showing up on a ladder when my spouse was in the bedroom (thankfully not changing clothes). 3) They canceled multiple appointments due to weather (on 82-degree, blue-sky days). 4) They straight up didn't show for one appointment.without notifying me. 5) They charged $240 for 15 minutes of gutter cleaning and "repair" work (putting a clip in). 6) The last person to come to our house was completely unprofessional.

They DID refund me $40 when I told them the gutters hadn't been fixed or, apparently, cleaned well. But they then wanted another $550 to do the job that should have done the first time. Just stay away. In response to the company's reply below: Yes, they did try to set up a time for the free estimate -- by setting up the appointment on their end and not communicating with me through phone or text, as asked.

I never confirmed two of the appointments. The last I had heard was that they needed to check with the office about a free estimate and that they'd get in touch with me to set up an appointment. But setting one up only on their end and not trying to get confirmation from me, then showing up at our house, they made a pretty unprofessional mistake. Also: The person who did arrive didn't know what was going on at our house, though I'd told the company at least three times what the issues were.

Instead of being polite, he scoffed at my wife, took a sarcastic tone, and complained of having driven from Chicago. And I still don't know if he cleaned the gutters, as Bubbles promised me he'd do. All we got was an estimate in our mail box, saying it'd take another $550 to repair the gutters. Here's my recommendation as to your internal errors, Bubbles: take better notes so that communication between your office and servicemen is crystal clear.

I was very happy with Bubbles Window Washing service. I wouldn't call them inexpensive but they did a big job that took several hours and the house and window tracks looked a lot better when they finished. They communicated well and gave me an estimate via email. We have quite a few windows (I think we have 34). I was surprised when Bubbles contacted me by phone after their tech was on site.

Their phone rep told me that Danny would have to do a "deep clean" of the tracks and therefore my new price would be $550.this was after my initial estimate had been $314. (In all fairness, their tech did point out several places where the dirt on the track was dirtier than "normal". ) HOWEVER, after a consultation between the Bubbles phone rep and her supervisor (while I was on a brief hold), the phone rep was able to adjust the final total down to $420. Anyway, "in my world" even $420 is a lot of money period, and especially for window cleaning, but I did understand the cost would have to be more, and I appreciated that the phone person was empowered to compromise and reach a price point that was acceptable for me as well as Bubbles.

Equally important, the tech's work and attitude were both excellent. We were very pleased with the results. All in all, I think Bubbles handled the whole thing quite well. I definitely recommend them.

My experience with Bubbles Windows was amazing. From the moment I reached out regarding a quote to the moment the crew arrived, i was impressed! The three guys that came were courteous and professional. They did a wonderful job. My windows, screens, and frames are sparkling. I will be recommending Bubbles Windows to all of my friends and family!

I had a great experience with Bubbles. I used them before andhad been really happy with the service. This time I was reminded again what a great job they did from beginning to end. Also, I realized how much I loved the clear view of our yard from our home. It almost seemed like spring!

Balfre and his co-worker were awesome. I would recommend them and would definitely want Belfre and Bubbles taking care of our windows again. Service: Window cleaning

These people accommodate your schedule, offer easy pay and send out great window/ gutter cleaners. I'm always impressed. I've been using them for years Service: Window cleaning

I highly recommend Bubbles Window Washing. From start to finish they were excellent: customer service was helpful and the turn around time between my phone call and appointment was very quick. The crew came on time and were professional, courteous and efficient. 3 workers came and the job they did was thorough--our windows are spotless! I will definitely use Bubbles again next spring. Thanks for a great experience!

We highly recommend Bubbles Window Washing & Gutter Cleaning. My wife and I have used them for years for a variety of home cleaning projects including window & window screen cleaning, gutter cleaning and roof debris cleaning. Their work is impeccable. The level of thoroughness is extraordinary and they do as close to a perfect job as is possible. Aside from outstanding work quality, their customer service people are courteous, friendly, helpful and professional. We strongly recommend Bubbles Window Washing & Gutter Cleaning to anyone wishing for a successful outcome of their home/office cleaning projects!

Bubbles was great. The technicians showed up right on time, were super courteous--even voluntarily removed their shoes! I had my windows washed inside and outside and they did a fantastic job. I've used other window washing services in the past who had snotty customer service agents, showed up late, were rude and caused damage to my screens. What a different experience at Bubbles! From the first phone call they were nothing but accommodating, friendly and efficient. I was very impressed and will use them in the future and recommend them to my friends.

My experience with Bubbles Window Washing services from scheduling to job completion was EXCELLENT! The scheduler worked to find a convenient time in my calendar and was flexible when I needed to change. The team arrived a little early (10-15 minutes) and I received a phone call asking if it was OK if they started (I was running an errand around the corner).

Super professional. After the ease of scheduling and the professionalism of the team comes the finished product. The team did an AMAZING job. our windows sparkled when they were done, and several weeks later they are still sparkling. the best experience I have ever had with window washing and the best result. I will absolutely use Bubbles again and would highly recommend them.