Nu England Services

This was our first time getting our windows cleaned and extremely happy with the results. Definitely going to use them again!

We have been using Nu-England services for years. They do a great job and the staff are great to work with. I would highly recommend this company. This is why we always call them back. Its a simple as that.

Let me begin by saying this company stands out from the rest! They truly care about their customers. I have been a customer for many years and cannot say enough about them. I have recommended them to friends and family and they all have given me great feedback. From start to finish they are professional and you can see that they take great pride in their work. Very knowledgeable as well. This company and their employees are a gem. Always happy to support a local small business.

I dropped of a white shag rug in the fall for cleaning. The rug had 3-4 small stains from use over a couple of years but was still in very good condition as it was used in a bedroom. I dropped off the rug and let them know about the stains and was told no problem as long as they weren't pet stains and they were not as I don't have any pets.

A couple weeks later I pick the rug up and it is wrapped in paper at pickup so I don't open it as the wrapping makes it easier to transport. The person didn't say anything at pickup about staining on the rug. I get it home unroll the rug and find it covered in stains. Unrecognizable, it is not white now it is more of a gray color with random splotches of different colors, see the pictures.

This was a completely white rug. Not only that but the corners and the seams were separating which wasn't happening before. I called and spoke with them and sent pictures and their solution was letting them try to clean it again. Not worth the hassle to take the rug down an elevator transport the large rug back there and go through the whole process again.

Especially when the rug is 90% stained when they returned it to me. They wouldn't give me any refund. Now I'm out the cleaning fee and had to dispose of the rug myself. Will not be back and would not recommend them to anyone.

We've used Nu-England Services several times to clean our carpet in our finished basement (which gets pretty roughed up by dogs and kids), every time they do such a fantastic job the carpet looks new again. Recently, we had them install a new carpet, great experience and they were very helpful!

I suffer from major health problems and can't communicate well speaking if my symptoms are bad. Usually I will get some good hours per day to talk, but when they contacted me I was in some bad ones. They informed me their policy forces them to speak with the costumer before any "free estimate". Apparently if you are disabled you should be very careful with this business and their policies that are clearly did not honor my clear request for accommodation for a written communication at that moment.

Not so ADA and disabled friendly service! PS in response to your justification. Here is the text I received from your agent: "Arash that's not necessarily true. We have a wide range of clients. I have been in the Worcester Area providing cleaning services for over 30yrs. There is not much we have not cleaned or range of client worked with.in all areas of residential, commercial, medical and industrial setting.

I just have a policy to talk to potential clients 1st to go forward. Your located in the complex across from the registry of motor vehicle and close to the Hanover theater. I believe. Not everyone likes this policy. Maybe one day we will talk. Thanks for your time. Marguerite brand-nu-janitorial.com "

I went to our neighborhood Facebook page to find a local small business for carpet cleaning-I could not have been happier with New England services! I made one call, I spoke to a human, & had an appointment for the time frame I needed. Shout out to Jeff - early, efficient, no upselling or pressure of any kind! In fact, when he was done, I asked him for a recommendation for spot treating a chair & he said he would be happy to clean that piece as well as he was already set up- not on his schedule, but happy do that as well! Take the time to support the hidden gems that are our local family run businesses!

Nu-England Services did a commercial carpet cleaning for us. From our first phone call, they were very attentive. We were unable to be there when the service was done but they did call us to let us know they were there and again when they finished. They did a great job and the carpet looks new. The job ended up being cheaper than originally anticipated. Other companies we called were twice the price with little to no customer service. We would definitely recommend them to others and use them again in the future.

Had another cleaning company come and asked for no chemicals to be used in our home. They seemed to misunderstand that the carpet sprinkle smelly stuff is what we didn't want. My GF got home and broke out into a rash. I called Nu England Services on Monday and they came today which is Tuesday to clean my carpets and extract what the other cleaners left us as a gift.

The price was extremely reasonable and they did an great job taking care of my furniture and my apartment. This is a great company and the communication is awesome. I'm a customer for life for anything I may need in the future. Highly recommend them.

I had Nu England Services come to my work and clean the carpets in a condominium that we are trying to sell. I wasn't quite sure if the rugs were going to come out all that nice. But after they left, I couldn't believe that the carpet looked brand new. It made the whole house smell awesome, I will definitely have these guys back. They know what they're doing, their technician was very professional, thank you for a job well done!

I hired they to clean my carpets. The crew showed up a few minutes early (huge plus in my book) they walked the space and planned the work taking extra time on high traffic areas. the carpets look amazing. the crew was very friendly and the quality was great! impeccable value!

Had three, blue, area, rugs cleaned and they did a very excellent job! I was surprised at the results because the rugs were not new! Completed in a timely manner and given a small cleanser to prevent future stains. I was very pleased with my experience and would highly recommend them. They provide other services beside rug cleaning as well - new flooring, house cleaning, to name but a few. Thank you Nu-England Services!

I needed fast service for our restaurant so I went online and contact five different companies. Ms. Lauren was the first to call back. She asked me some basic and info gave me a quick quote. Price was right and service was even better. We got this carpet cleaned within 2 to 3 days after my phone call. The carpet is left like NEW. This is what I call Good, PROFESSional teamwork. Everyone just seems to do their job right the first time :. My carpet is happy and I'm happy. Thanks guys! From : Bahn Thai Restaurant

Outstanding service on both occasions when I used them. Great price that matched the superior performance of their technicians. I used them both at my home for my carpets, and at the store when I dropped off 7 area rugs. I am so pleased that I am having them come back to my home to do additional rooms. They are friendly, courteous, prompt and professional, and have earned these 5 stars.

NU-England Service goes above and beyond! I recently contacted Nu-England Service Co to have a couch and recliner cleaned in my father's assisted living apartment while he is in rehab recovering from a sudden illness. I also asked to have an area of the carpet in front of the recliner cleaned, as it was stained. I wanted to get it all cleaned up before he came back. Joe called me to let me know when they were all finished, and that after cleaning the stained area it made such a difference he told me that they went ahead and cleaned the rest of the room at no extra charge!

At such a very stressful time in our family to have NU-England Service to go out of their way and do that for my dad is a wonderful thing. All I can say is they are good people and are #1 for me!

I would highly recommend this company for rug cleaning and new carpet installation. I recently had them clean an area rug which was full of stains and pet odors, and it came out absolutely beautiful. I also had them install a new carpet in one of my bedrooms, and that also came out beautiful. Everyone I have dealt with has been professional, friendly, and extremely helpful. They will be my very first "go-to" next time I have carpet cleaning or installation needs. Great company to do business with!

I am so impressed and thrilled with Nu England Services. I had them clean my beat-up wood floor and four rooms with tile or stone. I'm so happy with the results and can't believe how great all the rooms look. My wood floor looks amazing and my kitchen, I can't believe they were able to get the grout to be so clean. Super friendly and professional. I'll definitely use them again!

I had found this company on google after searching for floor cleaning services. I'm so glad that I called. They do more than just carpet. I had them clean a wood floor and four rooms with tile and or stone. I can't get over the results. I really thought my kitchen grout would never get clean and I can't stop staring at it. My wood floor looks brand new and my bathroom shower tile and grout look phenomenal. So very happy with the work and the professionalism. I'll definitely use them again!

I had this company recommended by a friend and hired them to clean my living room, hallway and one bedroom. I do have a home rug cleaner I use, but have never had them cleaned professionally. Sam was the tech who came to my house (on a 98 degree day!) and he did a great job in less than an hour! He was professional, prompt and wouldn't even accept a cold drink on such a hot day.

The carpets feel so good under my feet now and I would recommend this company to anyone who needs professional cleaning. I wasn't sure they would come to my area since they are based approximately 40 miles away from my home. But I was so glad they did. I feel 'word of mouth' is the most reliable way to get good reviews from companies which is why I frequently check yelp too. Give this company a call or like them on Facebook if you need any cleaning services.

I was so satisfied with the cleaning service and the new flooring that was recently installed in my home. I felt it was necessary for me to write a review so that others would know how I felt about their services. After reading the review from Mr Steve G I feel I needed to make it clear that Nu-England services Co would not steal, cheat or mislead any of their customers. The employees and management treated me and my home with the utmost respect. I do hope this helps you decide if this is the company for you.