Rug Renovating

Rug renovating review DO NOT USE THIS COMPANY. I have waited several months for some sort of response from them, but receiving none, not even an apology, I am posting this review. Some years ago they cleaned two of our rugs, including this one, and they came back fine. I sent one to them recently for cleaning again, and it came back DAMAGED. There were several "slits" or cuts on both side edges (see photos), In addition, there were (it's hard to describe - best to see the photo) what I would call vertical "rub marks" in several places along the same edges.

When I talked to the representative, she said she'd "have to talk to her manager." After which she said they would repair it, and "we re-weave entire rugs, so I shouldn't worry about a few little cuts, they could repair them and they wouldn't be noticeable." They picked it up the next day. When I spoke with her again, she said the rug was "brittle, " and that that was a code word for "dry rot." That was not disclosed to me when they first received the rug before cleaning.

If that was true, they should have alerted me when they received and inspected it, that there could be a problem cleaning it because it was brittle (which it is not). They returned it one month later. From a distance the repaired cuts are not visible, but on close inspection you can see them (see photos), and the rub marks, which had to have come from going through one of their machines, are still there.

One small cut, which did not go all the way through, is also still there. The delivery sheet, which they throw in front of you to sign after laying out the rug, had several "Condition Codes." "Out of shape, " "Discolored, " "Faded, " "Nap distorted, " "Extremely soiled, " and "Black stains. I hand wrote "Not happy with repairs to cuts, and vertical "stripes" remain.

None of this was disclosed to me upon the first receipt of the rug, when they ostensibly inspected it before cleaning. Clearly they did not inspect it. Or if they did, why didn't they inform me before sending it through the machines? No mention of it being "brittle" or any of the other codes they put on the sheet after they returned the second time.

I would strongly disagree with it being discolored, faded and out of shape. Yes, it was dirty - that's why I was sending it to be cleaned! When it was returned, the colors stood out brilliantly, the nap seems fine, and there is nothing distorted about it. If there were black stains, they're gone. Again, that's why I sent it to them.

To clean it! If these were the conditions of the rug, they should have reported them to me on inspecting it when they first received it. They did not. These conditions just appeared on the sheet I was given to sign after delivering it the second time, and not in words, in codes. (#01, #03, #05 etc.) Worse yet, there was no apology from anyone at the company for the cuts or the rub marks (clearly made by one of their machines, despite my noting my displeasure with the repairs on the delivery sheet I signed.

When I had it cleaned the first time, the same representative gave me a tour of the process, which looked like going through a car wash). The reply from the owner to another negative review was that they offer a "100% risk free money back guarantee." There was no offer of a reimbursement for my damaged rug. For the few hundred dollars I was charged, it will not be worth suing them, and they will claim it was the fault of the rug's condition, but if you look at the photos, you can see that the rug did not do this to itself upon being cleaned. I'd very much like to see the "money back guarantee" along with a sincere apology. To be sure, Yelp is not the only place I will submit this complaint.

Had a very pleasant experience the guys that picked up my rug and delivered, Max and Roger were very professional respectful and courteous. I'm very happy with their service, I highly recommend Rug Renovating they're awesome you won't regret going with them. Service: Area rug cleaning

Here are the photos of what Rug Renovating did to my beautiful silk rug. Still no word from them. Any reputable business would apologize and refund the cost of the rug, so the customer can purchase a new one. Certainly, they have insurance to cover them for situations like this. Do not let them clean your rugs unless you want your rugs ruined too! I've never encountered such poor workmanship and customer service in my entire life.

I am still basking in admiration over my two area rugs which were returned to me yesterday! Since my elderly Mom passed away three years ago, I was faced with the arduous task of renovating my apartment. I struggled with the idea of having my two area rugs cleaned before painting because they had not been tended to since 2006, Believe It! I was embarrassed to call anyone to have them cleaned, and I was told to just get rid of them, they were too far gone! Mulling over this, the rugs came from Bloomingdales and Ethan Allen, I couldn't accept throwing away quality rugs to spend thousands of dollars to buy new ones!

I sheepishly called Astoria Rug Company for advice! To my utter surprise, Laura told the company still had me on record since 2006! I later found out that the company is now 'Rug Renovating Co'., and was assured that something, indeed, Could be done to have them not only cleaned, but the fringes, which my late Mom ruined with her walker & wheelchair, could be repaired By Hand!

I took the chance and had them sent out! What I saw brought me to literal tears! The rugs came back after two weeks, not only cleaned to look Like New, the fringes were repaired to Near Perfection! In my wildest dreams, I Never thought I'd see such a miracle! As for the men who came to take the rugs and return them, all four of them couldn't be more Friendly and Accommodating!

I only wish I knew their names to mention them on this review! The first team went to great lengths removing the rugs from the apartment. Upon return yesterday, the second team painstakingly replaced the rugs in the right areas to precision, and they cut one of the new mats to fit the dining room rug. I want to thank Laura, who showed such professionalism and patience in assuring me everything would be alright.

She also sent a copy of the company's Liability Insurance as requested by my Coop Management Office! If you have to take a chance to win, this is the company to go to! I would recommend Rug Renovating Co. Highly!

Rug renovating cleaned my area rug and repaired a damaged area. The rug looks perfect! I was so impressed with how they did the repair as I never thought it would look as good as it does. Excellent work! The staff is very personable and professional. The pick up and delivery people are wonderful!

Great job from pick up to delivery. Pick up/delivery men carefully moved furniture and piano off rugs in a very organized, thoughtful way giving extreme care to the contents of the rooms. Delivery went just as smoothly. Rugs were returned feeling soft and fluffy and the cat urine smell was gone! After spending several hundred dollars with a local rug cleaner and enzyme cleaners, I could not get the odor out of these carpets. Rug Renovators were able to get the job done! I highly recommend this company!

What a great company! They came to my house exactly when they said they would, picked up the rug and delivered it back to me on time. You almost don't expect service like this any more. They also did a great job of cleaning a heavily pet-soiled rug that I got from an old house. And they listed each of the steps they took during the cleaning as well as giving me a rug cleaning kit at the end. I can't recommend them highly enough! A+

Rug Renovating brings top-tier expertise and advanced techniques to an immensely important challenge: ensuring that the heirlooms that have come down to us, in the form of exceptional oriental rugs, are looking their best in the present and preserved for the future. This impressive experience began with the connoisseurship of the company, which identified the importance and provenance of my rug.

Then they not only cleaned but restored the rug and delivered it soon after looking better than it had in three generations, so that it will now be passed on to the fourth. This is such a valuable and admirable company, well-managed and admirable for preserving its own family traditions. Bravissimi, Rug Renovating, for all you do to make our homes better!

I could not believe that my old white rug, which was spotted with stains I couldn't remove, would ever come clean. Rug Renovating did an amazing job. They picked up and delivered on time, they called us to confirm status, they were always gracious on the phone (even offering to take a photo of the rug for me when I asked how it was coming out) and the rug looks great. They were candid, in advance, about what was/wasn't possible - but the rug turned out wonderfully well. It's my second time using them and I would absolutely use them again.

As always Rug Renovation was a pleasure to do business with. The three men who came to pick up my rugs arrived early and were unfailingly pleasant, helpful, and fast. (Actually they were so fast that they overlooked one rolled up rug and had to come back for it.) The two men who brought my rugs back were terrific and very careful and helpful. The rugs look wonderful.

I did not receive a phone call in advance that the truck was on its way either time but I think I was the first stop of the day. I will use this service again. The office called me whenever there was something that needed to be discussed and agreed upon in advance. The rugs were returned on schedule.

Rug Renovating is a superior company. We have used them for many years and never disappointed. Today Benny and Carlos returned our rugs and put them down on new pads. Beautiful job. Thanks to Terry also and front office for efficiency.

I posted a previous review of 1 star as a result of the loss of a rug valued at $896.31 by Rug Renovation when I sent 5 rugs for moth treatment and cleaning several months ago. I also complained that they were charging me $400.00 for an attempted repair of color run on my favorite kilim, having damaged the rug in the attempted repair. After several months of emails with customer service I was credited the $896.31 for the lost rug and not charged $400.00 for the failed color run repair to the kilim.

I appreciate the adjustment of charges for the rug repair and rug loss and commend Rug Renovating despite the arduous process. I still have regrets that I allowed them to do the color run repair with a promise of 40% t0 60% restoration since the attempted repair bleached the vibrant red color of my favorite rug beyond repair as a result of repeated attempts to correct the color run. As a rug cleaning company they do a good job as well as repair of tears, but I would advise caution of any treatment that involves color restoration.

Pottery Barn mis-advertised a rug as 8' x 10' and when received, it was 8.16' x 10.25. I had designed my dining room around an 8' x 10' space. Since all the colors were coordinated and the design of the rug was ideal for the room, I didn't choose to exchange the rug for a different rug as PB recommended. I had Rug Renovating trim the rug and whip the edges.

They came and picked up the rug and in 2 weeks, returned it to me in a clean and perfect condition. The thread used matched perfectly and now I have a beautiful rug that fits in the space it was intended for. I highly recommend Rug Renovating for rug trimming.

I investigated about 20 firms before deciding to use Rug Renovating. I am glad I made that decision. Although they were more expensive than the others they were prompt and reliable in picking up my Persian rug, providing me with a detailed report on the rug's condition and then returning and placing the rug back in its original position. I had not had my rug cleaned for 20 years (how embarrassing!), but I am very glad I entrusted it to this family owned, highly professional organization and I would recommend them without any hesitation.

In the future, I won't just send my rugs out to be cleaned sight unseen. I will look at them in the presence of a company representative so we are on the same page about what they look like before cleaning. I will either take my own photos or ask to be shown the "before" photos to be compared with the "after" photos. Actually, it makes sense to do business that way. No, Mr. Iskyan, I was not alerted to a specific 8' x11" patch four shades lighter than the rest of the rug that I don't believe was there when I purchased the rug nor since.

I was asked if I wanted repairs done but I didn't want any repairs. There was no mention of a large and much lighter patch. I thought the rug looked good enough as I do not mind worn places. I knew there were worn spots and where all those were. But that large patch I had never seen before is the only thing that stands out in what you say are the before photos.

I know it's a very reputable company, which is the exact reason I chose RR in the first place! However, I have learned a I was shocked when my rug came back with a 8" x 10" patch that was four shades lighter. When I complained, the company said it was like that originally and sent me what they said was a "pre-wash" photo that indeed showed the glaring discrepancy.

When I objected that it could not be so, I wasn't blind, I knew my rug, I was told that maybe I hadn't seen the area because it had been under a piece of furniture! My advice: Make sure you have gone over with a representative exactly what your rug looks like before you engage services. Insist they send you photographs BEFORE they wash, that you sign off on, so there are no bad surprises. This should be standard business practice. I've learned a hard lesson-- that you can assume nothing, even from a longstanding and reputable company.,

I had an 8X10 rug from Pottery Barn cleaned. Rug is 10 years old, and this was first time I had it cleaned. Rug was picked up and delivered back on time. Looks like new, very clean, and all indentations from furniture placement are gone. Keep in mind your rug may shrink a bit from the cleaning (this is normal). I would use Rug Renovating again and would recommend them to anyone. Good experience. Delivery guys - Benny, Dulio, and Carlos - were professional and courteous.

I couldn't be more satisfied with the service from Rug Renovating. They are professional, friendly, considerate. My expensive 9x12 wool rug was stained due to water from heavy rain that came through the air conditioner. One section of the rug was ruined, it took on a great deal of water and dirt that was lodged in the air conditioner. When it was delivered, I was not happy with the results and Paul was extremely understanding and agreed to work on the rug a second time. The work was spectacular and I'm extremely satisfied. Love the delivery guys too -- especially Tony M. Would not send my rugs anywhere else.

Great service for wall to wall carpet cleaning. My beige carpet was spotless. Also had large area rug picked up and cleaned. The service people (Sal for the wall to wall cleaning and Manny, Dulio and Klervon for the rug) carefully moved my furniture and were a pleasure to deal with.

I couldn't be happier with the job Rug Renovating did cleaning my two rugs (6x9 and 8.5x11), selling a new pad for the larger one and applying "Fiber Guard" to both, from my first contact via sales rep Morgan to booking the pickup and delivery with Kathy through the actual removal and return from installers Tony and Dulio. Excellent, courteous, knowledgeable, cordial service from all involved.

It all went smooth as clockwork. They've been at this long enough (1896) that it's down to a fine science. They're really good at responding immediately to initial inquiries and all sorts of questions you might throw at them during the course of the cleaning. Moreover, they're exceptionally accommodating. Need an extra week to figure out if you also want your sofa and kitchen chairs cleaned?

No problem. We'll push back the delivery of your cleaned rugs until you're ready and you tell us. Think the carpet's an inch or two askew upon its return? Just tell Tony and Dulio and they'll straighten it right out.

I highly recommend Rug Renovating. As an Interior Designer I recommend them to my clients to do rug cleaning, in home furniture cleaning, and fabric protecting. They have repaired my rugs and did a great job. When they returned them back to me they looked brand new. The delivery men were polite and helpful.when I asked them to move a rug several times they were accommodating and pleasant. Great company.nice people.

I have been using them over and over again, I am very pleased with the results Their service is excellent, they promise a day and a time and they are there. I had three delivery people, Carlos, Manny and Dulio, they are prompt, they moved the furniture and placed the carpet in its place, they were wearing shoe covers, what a great service.

This company does a wonderful job cleaning rugs carpets and furniture. Tony, Dulio and Carlos worked extremely hard when replacing our newly cleaned rugs to make sure placement was perfect. I was also impressed with the amount of communication with timing and any extra stubborn stains. I would recommend their service to anyone.

I HIGHLY recommend Rug Renovating. Not only did they provide me service door-to-door, but they were quick and efficient. The quality is A++. I had given them a rug to clean, and they had dropped it back at my apartment the same week looking brand new. I have never had such great customer service in my life. They also gave me a complimentary rug cleaner at the end. They are affordable, trustworthy, and speedy. OUTSTANDING SERVICE

DONT USE THIS COMPANY! I would use any other rug cleaning service you can find. Initially, they were pleasant and gave competitive pricing estimates. They kept quoting $110 for machine made and $140 for hand made for the rug sizes I gave. The minute I committed, the same woman had TONS OF ATTITUDE and was completely RUDE. The prices came in much higher (but then of course, they already have your rugs and it's too difficult to get them back.) Of course, every rug they had, they INSISTED they were handmade (to secure higher pricing.) In the end, I would rather have paid more and been able to work with an honest and forthcoming company.

I used Rug Renocating to clean two antique Persian rugs. The care and service were professional and the reults amazing. Thank you for a job well done.

Top recommendation! I have a 9x12 handmade rug, which besides needing cleaning, it had some pulls which I wanted to repair. I called and spoke to Lenny, who couldn't have been nicer or more informative. He asked me some questions about my carpet in order to give me an estimate, but since I was a little unclear about some of the 'facts' about it, like was it handmade.he told what the cost per square foot would be if it was handmade or machine made.

He said he would have the rug picked up, looked at, call back with the estimate, and if I didn't like it, he would have it sent back no charge! Now I ask you?.when does THAT ever happen? I was instructed to call between 4:00 & 5:00 the day before scheduled pickup to find out the 'window' of time they would be coming, the men came for pickup when promised. Lenny then called me after the rug was evaluated, and told the price.

They also sell good pads, which I needed a new one, to replace the ratty foam meshy thing I had. I was called when it was done, and told when to expect it, and again could call between 4-5 the day before to find out what time it would be arriving. I was told between 10-2, and they were here at 12:30. They laid out the carpet for me.which entailed lifting my incredibly heavy sofa (ugh) and two overstuffed chairs (double ugh).

And honestly, I didn't think the carpet was all that dirty, but man, when they laid it out, it looks clean! It's all bright and happy now! In short, they had no hidden costs, let me know everything upfront, called when they said they would, and came when they said they would. YAY!