Gem Plumbing And Heating - Westerly, Wsty

First time customer, great experience, a man named Corey came out he called when he was on his way, he was on time, was very knowledgeable and professional. My blower fan for my Central Air wasn't working and he got it started in no time. Also Gem came out the very next day mind you i called late and it wasnt an emergency at the time, but i did have a deadline for the work to be done.

Every other company was scheduling 2 weeks out, and Gem was super helpful and got someone right away before my deadline. Thanks Gem and Corey Would definitely recommend this company and will be calling again if something else arises.

Great service surrounding a holiday weekend. Showed up and addressed multiple issues in the same visit. I was so happy to have the issues from a previous burst pipe finally addressed. The team that came was very clean and efficient. They also gave an estimate for some other work that would be needed to be completed. I will always call GEM, they were here the same day and that was very helpful.

Two weeks ago I joined the maintenance plan with GEM Plumbing and Heating and made an appointment to have my air conditioning unit serviced for the season. Two technicians arrived on time and were very friendly and knowledgeable. My unit was serviced within a half hour with no problems to report. I know this is my only experience with GEM but so far, I would recommend them.

Very professional, experienced and well versed installers Byron and Bruno of GEM Plumbing added ductless mini splits to my home this week. They performed the installation exceptionally and efficiently, all while being as kind, courteous and helpful as possible. We were kept informed throughout the process and given a tutorial on how to operate our new system when they were finished. I would highly recommend the services of this company and their technicians.

The technician Ricky was great! Very knowledgeable and explained everything he was doing as he serviced my Central Air Condition System that they had installed years back. He was able to get my system running as good as the the first day they put it in, couldn't been anymore happier with the great professional service he provided! Highly recommend himself as well as the company GEM to anyone that want Service and installations done right the first time!

This was such a great, easy experience. Right from the beginning Devin was an honest and friendly guide to navigate what we needed. Next, Annie, the receptionist was so pleasant and helpful. The electricians, Manny and Sean, were informative and friendly. The install team, Bruno and Evan, were great. They took the time to explain how our new AC works. Customer service was so refreshing excellent! Great team they have here! Michelle

We were impressed with the professionalism of every GEM team member we encountered, beginning with sales, and continuing through installation. Front office was also first-rate. Everyone was invested in insuring our satisfaction. Everyone was friendly and communicative. We had one small snag and it was rectified immediately and competently. There is a reason GEM is a highly rated authorized Carrier dealer -- they deliver a quality product in a quality fashion.

In our case we had a Carrier and a Spacepak installed in our older home (one up and one down). We live on the water and the condensers were raised and raised to look good. All in all, a great job.

Byron and Zack were courteous and professional. They made sure I understood everything being done and answered all my questions. They were outstanding in the quality of their work and in how respectful and helpful they were to me. I'm very impressed with everything aspect of the service they performed. Service: Water heater installation

We hired Gem to fix a broken pipe in our basement and they were so efficient, professional, and fairly priced that we went on their HVAC maintenance plan. Today was our first annual tune up and check up, and Jason, our tech, was fantastic. His communication was awesome and he was sure to give me an overview of what he'd found and done. He also made suggestions that were informative and not pushy.

He understood my needs and assessed our systems with that in mind. He even clued me in to their options for handyman services, which is awesome. We have been delighted with Gem throughout and Jason was a sterling example. We will be with them a long time!

Fantastic crew of guys to fix a leak in ac system. Worked over 12 hours to get job done. Highly recommend. Great price for all the work. Excellent customer service. Thank you to everyone who helped us. Service: A/C system maintenance