Panhandle Cleaning & Restoration

Used panhandle to remove and clean black mold. We discussed an exhaust fan install. No exhaust was installed. As for the mold, they cleaned the walls, then repainted. It looked and smelled very clean for about 3 weeks. The mold was back in less than a month and eventually worsened. Services: Mold cleaning, Mold inspection

Roger Barker did a great job painting and also replacing a drop ceiling The two men sent for mitigation worked quickly and professionally Tom and Dave were very attentive to detail Services: Water damage-related cleanup & repair, Flood restoration, Mold mitigation, Flood cleanup, Painting

Tl;dr: AVOID unless you have no other options. It took over a year to have damage repair fully completed, including referring me to a suspicious law firm for collections DESPITE Panhandle repeatedly failing to send me an invoice as requested. See my story below. Panhandle did my emergency board up after a car drove into the side of my house. After speaking with one of their General Managers further, I decided to use them to complete the repairs of interior and exterior damage.

The work was good when they showed up, but over the months-long project I do not think there were 5 straight days of work without having the workers pulled away to another emergency project. Even though the accident occurred in August 2020, the work did not start until November of 2020 (which was partially due to insurance delays as well), but this meant that I entered the Western Pennsylvania winter with a large uninsulated wall in my house. Ultimately, the interior work was eventually completed when workers were not being pulled to work on other jobs.

I had also worked with them to not only repair the damaged exterior but to replace the siding for the entire house as it would not have been possible to match the old T1-11 paneling in the damaged area alone. Due to pandemic supply chain issues, it took multiple months for the siding to become available. The siding was finally available in June of 2021 but the siding work wasn't fully completed until September 2021.

This included weeks where no work was done at all while having piles of debris stacked in my yard. I had originally deleted this review, but in January 2022, Panhandle contacted me for the rest of the payment for the siding work for which I had never received a bill. After a couple of months going back-and-forth with them, in March of 2022 I finally received an emailed copy of the invoice, which made it clear that they had been sending the invoice to the wrong name and address for the past 6 months.

I then started receiving communications from a scammy-seeming legal firm Texas asking for an additional $6k in fees in addition to the ~$6k that was owed to Panhandle. I paid the amount to Panhandle and was told they would take care of this legal firm (which seems to be used to pressure people into paying by sending emails claiming to CC law firms in my county for which I could find no other records).

They have been scheduled on 3 different days to finish installing my ceiling they just don't show up or call, now they have been paid for this work and they don't care, I would not recommend them to anyone this has been going on 8 weeks.

I had an issue, called and within the hour Travis K. and Dan P. were on property. Travis and Dan were excellent, extremely professional and detail oriented. I HIGHLY RECOMMEND Panhandle cleaning. A great big thank you to Panhandle Cleaning Wheeling location for their prompt and immediate response and especially Travis K. and Dan P. for such an amazing job.

Vince M came to assess a leak in our ceiling today. He was on time, professional, provided great communication, and pleasant to have in our home. Would recommend!

The technicians were on time snd finished in a acceptable amount of time. Cleaning was thorough. Replaced furniture and were very pleasant! Thank you for your services. We will surely call again. Service: Carpet cleaning

They repaired a hole in my ceiling that was the result of a second floor toilet leak.did a nice job repairing it and plastering it. Then we contracted for them to paint the entire dining room, living room ceiling (all one ceiling) instead of trying to blend the patched section.did a nice job there also.

We had water damage and mold growth from a cracked pipe in the condominium above ours. This was especially troubling because the unit had been purchased only 14 days before this incident occurred. Zach and his crew responded promptly, tested the immediate area involved, isolated the space, carefully removed the affected drywall, and began the process of dehumidifying and scrubbing the air for any remaining spores.

We are now initiating the restoration of the space to what it was before the incident. The professionalism, courtesy, and especially the attention to detail has been well above our expectations. We would immediately call on Panhandle Cleaning and Restoration if we ever had a similar problem again

There was flooding in my neighborhood for the first time and once the water was gone, I wasn't sure how the water effected my walls. I spoke with Josh and a Panhandle crew came over and sprayed the walls so that I no longer had to worry about mold growing. Professional, timely and also such a relief having professionals sign off that my house was safe for me and my family.

My insurance company suggested them after I had damage to my siding from a wind storm back in November. They first came out in early December and told me it could take up to 8 weeks to finish, it's now July and they still have yet to start the project on my home. Definitely would not recommend them to anyone if you need something done quickly

We have used Panhandle's restoration services on several occasions. They were prompt and professional and we were highly satisfied with their work. Services: Water damage cleanup, Roofing

A great business to work with for sponsorship and community involvement.

The team at Panhandle Cleaning and Restoration is always professional and dependable. They provide the Ohio Valley with quality work and a commitment to superior customer service. I highly recommend.

Panhandle was contracted to install glass block basement windows in our residence. From first step to last; we have been treated with courtesy, and excellent craftsmanship. An unexpected dust issue was also dealt with by Panhandle and we are so pleased! Happy that we chose Panhandle, and we won't hesitate to call them again. Special kudos to. William Taylor, who was our initial contact, Dave, who made sure the job ran smoothly, and Brandon and Patrick, who performed the job like the pros they are! Lastly, thanks to the super courteous cleaning crew, who are leaving us in great shape!

Critical: Professionalism, Quality Panhandle installed a metal roof that is so far past the end of the roof that the water runs off past the gutters they installed. Management tells me that they can't determine if this is proper installation or not. Service: Roofing

We had a refrigerator leak in October 2020. They came and cleaned up. That was all good. But we are still waiting for estimates. They have been here three times and still nothing. We wait on phone calls, nothing. It is January 31, 2021.

I'm a little behind on getting this review out but on 7/31/20, I had my air ducts cleaned. The 2 gentlemen that came were on time, very knowledgeable and extremely kind. They put everything back the way it was and left no trace of being at my home. The staff when scheduling was also very nice and efficient. I highly recommend this company!

Highly recommend Panhandle Cleaning and Restoration. The have the best customer service! They understood the urgency of the situation and were quick to respond. They did a great job cleaning and checking in. Excellent service and they have wonderful employees!

Panhandle crew has been amazing. My house flooded from waterline break in my upstairs bathroom. I've been working with them for a few weeks now. Every employee has been so understanding compassionate and professional. Team manager Tim Capps has by far gone above and beyond to help me understand the process and ensure they were doing everything possible to get me moving in right directions. A few others Robert, Sara, Amber, and Branden I have had pleasure of working with. Good company and good people! Thanks for everything!

The men that came to scrub our rug were very professional and very nice. They did a great job, we had a stain from years ago that another company could not remove Panhandle had no problem removing it. I would highly recommend them.

We recently had multiple projects completed by Panhandle Cleaning and Restoration and highly recommend their services. From the responsiveness of Bob Jr. to the detailed attention of Dale Byrd (and everyone else who contributed), we appreciated their commitment to the highest levels of honest, professional, and quality workmanship.

A extremely positive result. The workers were true professionals, skilled Craftsmen, trustworthy and eager to do their best work. The process was lengthier than we anticipated but, the quality of the finished project was exceptional. Very special thanks to Dale Byrd who went over and above anyone's expectations. Worked on projects at home to bring out for special touch during our restoration. He earned our respect and admiration by constantly striving for perfection in all of his work.

Panhandle did an amazing job on my room! I am so incredibly pleased with their hard work and professionalism. They were so pleasant to work with, and they finished everything within a week! I will recommend them to everyone I know who needs work done. I wish I could give them 10 stars! Jack, William, and Wade are wonderful people, and I am so happy I went to this company for the work I needed done. Thank you, Panhandle Cleaning & Restoration!

My wife and I would like to thank Panhandle Cleaning and Restoration for building us a beautiful, perfectly constricted pool house. From the layout of the plan to completion, we couldn't be more happy. We chose Panhandle because they have seen it all when it comes to construction mishaps. We are confident our build was done correctly the first time because they know what poor construction can lead to.

The Panhandle crew are true perfectionists. During the process and every step of the way Mike Bott, the general contractor, took the time and attention needed to make sure everything was perfectly constructed and all of our needs were exceeded. We would like to personally thank whole Panhandle Crew and especially the Contraguerro Family (Bob Sr, Bob Jr, Tom and Josh) for making our dreams become a reality. We highly recommend the professionals at Panhandle Cleaning and Restoration for the misfortunes of disaster cleanup or new construction.

Let me start by saying I wanted to give this company 5 stars. We had a finished basement, dry wall ceiling the whole shabang! When we came home one evening it was under 3.5 feet of water. Though we got the water out ourselves it was sewage and need to be cleaned, sanitized and dry wall and content removed. This company was so I'm kind! Bill the supervisor, called us and explained how busy they were due to the recent rain our area was enduring.

He gave us a rough quote and we accepted. They were there in two days. The men who came out were kind, sympathetic, and gave me updates. They left. Here is where my stars start to dwindle. I have not received a bill. I have called and was told 10 days it's been 3 weeks. I called oh we wait till we have a bunch of bills to send out. They won't even tell me if I am in the estimate given.

This is a problem. I have tons of work to do on my basement. New walls, furnace, florring, washer dryer the list goes on. But I cannot continue if I do not know how my budget. This is frustrating and unacceptable who people trying to get there homes back on track!

We had water in our basement 5 days before Christmas. It was discovered at 8am the first person to arrive was the owner of the company. The workers were very professional and efficient. I would highly recommend their services to anyone in the event of unexpected water in the house.

Absolutely unacceptable business and service. The work at my house was never completed and they left the room in a dangerous condition. After several attempts to get someone back to finish the work, I notified Panhandle Cleaning that I would find another company to finish the job. I then received a bill that far exceeded the estimate I was given. I spoke to the billing department multiple times and was promised that someone would call me back to discuss my complaints and to resolve the billing issue. No one ever returned my phone calls.

The absolute hands down worst company I've ever dealt with! They took approximately 5 months off & on to do a job that should have taken a couple of weeks. The work was slipshod & not entirely completed when I had finally had enough & told them not to come back! My calls to the company went unanswered. And I was waiting for the work to be completed to put my house of the market. Big difference between listing it in June & listing it in November! I would not recommend this company under any circumstances!

Worst moving company I ever hired. I was promised 4 men for a 1700 sq' house move. I requested boxes and was told they were included in the price. Only two men arrived minus any boxes. They did not cover any furniture; left many items behind; took two days to move furnishings; did not reassemble furniture at the new location as per their quote; left before completing the job.

When they were paid, they would not provide me a receipt, leading me to believe they are also defrauding the government of taxes due. This company does not provide the service they promise in their estimates. I have written a letter to their CEO and intend to report them to the Better Business Bureau.