Best Cleaners

Used Best again for a quilt and drapes. Super service. Punctual, professional and thorough. I'll be a continual satisfied customer. Service: Delivery

Everything about this business was amazing. Drop off was simple and delivery was outstanding. They are the Chic fil a of dry cleaning. Service: Delivery

They picked up my dry cleaning on Wednesday afternoon and delivered it back on Friday AM. Super efficient and great quality. Of course you pay for it, I'm sure this is more expensive than my old place, but you can't beat the value of convenience. Service: Delivery

Always an A1 experience. Great prices, delivery schedule on time - will notify if there are issue-, and coupons/discounts for large orders or specific items. No complaints and my go to dry cleaner for the 518. Service: Delivery

I enjoy using Dry Cleaners! I've been a customer for several years and have a good relationship. They clean my leathers, jackets, suits, shirts, wool, silk, and bedding. Most services are delivered and I've only ever had one problem. It took a couple repeat visits but they made it right! Highly recommended. Services: Alterations, Delivery

Our experience with Best Cleaners has been all positive. We get the delivery service and they always come on the days I request and are returned back within a couple of days. Our delivery driver is very friendly! Service: Delivery

We have laundry picked up and dropped off. It has saved our arthritic knees and shoulders the added injury of daily trips up & down three flights of stairs. Everything is returned clean and neatly folded within two days. It is great.

Excellent, reliable service. Scheduling pick ups is easy & efficient. Delivery staff are always courteous & professional. Unlike other delivery services, Best Cleaners staff have always treated my property respectfully by driving with care. Thank you! Service: Delivery

Excellent customer service. Quick turnaround. Item turned out better than I thought it could be.

I love best cleaners because they are reliable and professional. Either a delivery or at the store l, the employees are always nice helpful and professional. Thank you for your service! Service: Delivery

A disaster waiting to happen. So, I know COVID has been tough, but I just waited over a year to get one item (my wife's wedding dress) cleaned. I called 6+ times leaving many messages for staff to return my call. There is no follow-up, very little to no professionalism, and to add insult to injury they still insisted on charging the FULL PRICE. I will not be using Best Cleaners for anything that I want to get back this year. **Edit 08/31/21 I was contacted by the retail manager of the store after posting this review who took full responsibility for the lack of communication, and fully refunded the cost of the cleaning to me.

I appreciate the extra effort that they made to make things right, and will be changing this from a one star to a three star. One star for the one year I waited, and one star for the six phone calls that weren't returned. I will try using them again in the future, the cleaning turned out excellent. We all deserve second chances.

Very promt at delivery and pickup and great quality dry cleaning at very reasonable prices. Even more amazing is they deliver and pickup for free right at my home. I started using them because I work at a hotel and they are used there also. I wish I started using their service sooner but so happy with them and won't go anywhere else. Keep up the great work

I called Best Cleaners to restart my account and schedule a pick-up. My first since the pandemic lockdown. The man on the phone was very pleasant. He asked me what day I wanted my clothes picked up and scheduled a pick-up for the day I requested My clothes were picked up and returned cleaned within a few days. Excellent service. Service: Delivery

Generally good. The delivery service forgot to return. The reusable bag that had a tag on it for quick scanning purposes. I started off with two, went down to one, and now have none. I will likely return to the old fashioned drop off and pick up. Service: Delivery

I routinely use Best Cleaners to pickup and drop off my dry cleaning which is extremely convenient given my busy schedule. The service is consistent and my dry cleaning meets all expectations. Good value for service. Service: Delivery

I have been utilizing Best Cleaners for several years for drop off dry cleaning services. I can't state enough how convenient it is to have this service for my busy life. The drivers are great-never leave anything outside in the elements. The clothes come back perfect. My biggest complaint is that if there is a question or issue (which is rare) it takes a bit to reach an actual person.

Just signed up for the at home pick up and delivery. I love it! Best Cleaners supplies all the bags, sent me a welcome package full of fun goodies with my first pickup. And I received all my clothes items yesterday, fast and easy. I met my driver/delivery person yesterday. He was friendly. The delivery service is easy and convenient. I am thrilled!

We have utilized home delivery for years and have nothing but good things to say. They are consistent, convenient and responsive. The laundry and dry cleaning are professionally done. We know they use quality control as we have been contacted for any issues, questions and concerns as items age out! I admit a bit of laziness in using this service but well worth it.

Mid August dropped off some dry cleaning at BEST, mostly suits. Very L/T customer. They have adopted an annoying practice of separating your suit pants from suit jackets.so when you get home you have to match up all those dark colors when you take the plastic off. Thanks for that. Picked out my slacks for my office one day only to find out they had give me three woman's slacks rather than two of my suits. Talked to manager three times in two days.each time he promised a call back or an e-mail. Didn't get any of those callbacks initially.he did call today to handle this correctly. Things happen, good faith goes a long way.

I went in here today as a NEW customer- I had 2 winter coats that both needed buttons sewn on and 1 coat needed to be cleaned, also. I'm sort of assuming the guy at the counter was the owner, his name was NOD, or DON and he just had his name tag on backwards. Anyway, his attitude was a little off-setting, like he was in a huge rush (I was the only customer in there), and it seemed as though he had no idea what he was doing, or what the seamstress was capable of doing regarding a leather jacket. but whatever, I needed my coats taken care of. Here's the problem- he was rushing to enter things into the computer and print out all these tickets with the wrong instructions on them without paying any attention to certain details I was trying to point out to him.

He actually got annoyed because my coat had a belt on it that he didn't see and that was a "separate piece!" (very huffily). He never made any indication on my coats, on my tickets or in the computer about what specific things I needed done, and threw all my items into a bin. So I left with ZERO confidence that what I needed done, was going to be done correctly.

Not a good start as a new customer. I then left the store realizing I failed to mention I needed all the buttons tightened, as well. So I start to turn around, but was honestly hesitant and uncomfortable about going back and telling him because of the attitude he gave me the first time. which I have no idea why. I go back in, and he looks at me with this look of annoyance, like- what.

I very nicely, and sort of nervously say- oh, I'm so sorry, I forget to mention I needed the buttons tightened, also. he looks at me like its a total inconvenience, and like, are you kidding me!? Just a total nasty attitude. I'm like- is that ok? (very nicely). And he's like- yea (total nasty attitude). I left feeling worse than I felt the first time I left.

I started driving away, and decided to turn around and just get my coats. Which I did. And he said nothing to me. no curiosity WHY I decided to take my coats back.? I'm a nice, easy going person, and had no care about the cost of all these things I needed done. so, what kind of business owner treats a NEW customer like that!? As a professional and a police officer boyfriend who both have a lot of clothes which need dry cleaning, he lost potentially loyal customers.

I live near Best Cleaners, so if I need something dry cleaned, I come here because it's convenient for me. Thankfully, it's not that often, but this place suits my dry cleaning needs. If one were to drop off their dry cleaning before 9am, they promise that the dry cleaning will be ready by 5pm that night. I haven't had an issue with that level of prompt service. However, their computer system could use a swift kick in the pants, since I apparently have multiple accounts in their system (I used to use their Latham location for dry cleaning when I lived in that area of town) and it confuses the living daylights out of the staff at the Glenville location.

My sister in law went in to pick up my curtains and questioned for a third time the price and discovered that they did make a mistake. I am glad the price was half, but if she did not question it again, I would have ended up paying the $122.40. Glad with the end result!

Bad service turned good at Best Cleaners (formerly Kem). I dropped off a shirt and two dresses on 10/11 or 10/12 and was told they'd be ready for pickup on Thursday 10/14. The dresses were done on time, but when I went to pick up, the shirt was missing. They asked me to come back the following week. I returned on Tuesday 10/19. Still no shirt, but they'd call with an update in the next couple of days!

Or not. Didn't hear anything, so I called on Thursday 10/21. The shirt was still missing, but the manager would call me the next day! Or not. I called 15 minutes before closing on Friday 10/22 and was told they'd been trying to reach me ALL DAY. When I confirmed the number, they had the wrong area code. I'd only given it to them three times already.

Finally got a call from them on 10/25 to tell me the shirt was lost, they'd submit a reimbursement claim, and I should call back in a week or two if I didn't hear from them. While I was annoyed about the shirt, at least they were trying to make up for it. The manager and employee were more than apologetic, not that I was particularly angry.

Fast forward to yesterday, 11/2. Miraculously, the shirt had rematerialized! Picked it up (no charge, naturally) and hauled ass out of there. I'm not sure if they do their dry cleaning remotely or what, but I have no idea how a shirt just up and disappears. I'll be going to in-house dry cleaners from now on. Props to the manager and staff for being responsive and doing what they could, though. UPDATE 11/8/10: I got a voicemail from someone else at Best Cleaners on Saturday 11/6 asking me to call and talk about my "experience." I called back, it went straight to voicemail. Left a message, never heard back. Right-o.