Pop-Ins Maid Service

The service was outstanding, dependable, and extremely professional! The house looks great!! Thank you!!!

Save yourself the trouble and hire a different company. After 5 years of having this company clean my house.today I called to see why they hadn't showed up yet (11-2 arrival time). I was told they wouldn't be able to clean my house today. I don;t understand since I've had them on a schedule for 5 years. I was given several excuses none that made any sense in regard to why they simply couldn't clean my house on the scheduled day.

They did offer to send someone on Saturday. Really? That's when my company is coming! So, now I have to rush around and clean my house this evening (Friday) so it's clean for my company!

I was initially looking forward to working with Pop-Ins Maid Service because the prices seemed reasonable and the average rating was good. However, I'm very disappointed with my experience. I made an appointment for a Saturday a week in advance, and I was told at 6pm the Friday before that they weren't coming. They rescheduled for the next Saturday with an estimated arrival of 11-2pm.

On Saturday at 1pm I reached out because we hadn't heard anything, and at 2pm I was notified that they couldn't get a hold of the cleaning crew so they probably weren't coming. Very unprofessional. Don't waste your time.

We used Pop-Ins Maid Service for a deep clean in advance of putting our home up for sale. Several of the items - like wiping our outer cabinets and baseboards - were left completely undone, while others - like the shower - were done poorly. When I called to complain, the staff member seemed unconcerned. After a second phone call, they offered a small amount off our next service.no thanks.

I escalated my issue and eventually received a small amount off of our originally quoted price. I ended up spending the night re-cleaning the home I'd just paid to have done.

I told the person I spoke to that I was selling my house and needed maid service quickly. She scheduled service for a Monday. I did get a call about an hour before saying the person's car had broken down and they would not be there. I rescheduled for Tuesday at 8 am since I had an inspection for Tuesday afternoon. No one there at 8 - at 8:15 I called - office hours not until 9 am. Bottom line - this is not a company you can trust.

Each time the team visited my home to clean they stayed less and less time. Although I paid for 2 1/2 hours for 2 people to clean (5 hours of cleaning) they were not staying the full time but continued to charge as if they were staying the full 5 hours of cleaning. When I questioned them about the less hours of cleaning they suddenly could not understand or speak English. I finally cancelled the service. I had used Pop-In Maids over 3 years.

The ladies showed up in masks and were quick and efficient. I have used Pop In Maids for several years and highly recommend them.

I was nervous bc I've never used a cleaning service before. When I called I really appreciated the woman that explained everything to me. On the day of service she arrived on time and did an amazing job. I'm so happy to have them come again. Services: Standard cleaning, Cleaning

I had used Pop-Ins Maid Service for numerous years at my previous home. I called them to have them come and do a cleaning at my current residence, and they never showed up. I kept calling and every time I called they would tell me they were going to be here in 30 minutes this went on for hours, to the point that I got upset with them and they just flat out stood me up.

Terrible customer service, they over book their employees to where it's impossible for them to stay on any type of schedule. I was more than patient with them until they kept lying to me. I've recommended this company to so many people, but I will not make that mistake again after the horrible service that I received. They also would not tell me who the owner of the company is so that I could let them be aware of the situation. There's absolutely zero excuse to miss lead a customer and stand them up.

We've been using Pop-Ins for 2 years and recommend them often! The cleaning is consistently well done and it always smells so nice coming home. We typically do monthly cleanings but have gone a few months at times without one and we always go back! We recently had Antonia and Eva do our cleaning and they did a great job.

Antonia, Eva, and Maria do a great job! Very thorough in cleaning. Always nice and finish in a timely manner.

I'm really impressed with Alma and Norma. Today was my first day to use Pop-ins. Lauren at the office has also been very nice and helpful. There was an issue getting in my house last week (my fault) but they were kind enough to reschedule. I'm a perfectionist and they cleaned things I wasn't even expecting of them. I'm a special ed teacher so coming home to a clean house is such a huge relief. Thank you Pop-Ins!

I have used Pop Ins for over 20 years. My work schedule and entertaining schedule often leave me with a less than presentable home! I just give them a call and then easily and quickly schedule some of the nicest people to clean. I am pretty fussy about the bathrooms and the floors.they do a better job than I can do! I love that they bring their own equipment but allow me to provide my favorite floor cleaners, etc.

They are also much more thorough and work quicker than I ever have! The office staff is caring and detailed oriented. Price is more than fair! I am happy to recommend them. JDS

Antonia & Maria cleaned our house today and did a great job- nothing missed! Pop-Ins Maid Service has been cleaning our house regularly (first in Plano, then in Frisco) for more than 20 years and we highly recommend them. This service is flexible and accommodating, and almost always send a team so that the cleaning is done in fewer hours than if one person was cleaning alone.