AstroBrite Carpet Upholstery Cleaning

This company cleaned three wool runners and a large area rug and did a great job. Very clean, colors were bright, communication was very easy and they were timely as well. Highly recommend.

I can not speak highly enough about this service. The professional I worked with gave me regular updates and confirmation emails. No surprises and a fantastic job for a reasonable price. Solid customer service and professionalism goes a long way with me and Astrobrite cleaning did that for me. Highly recommend.

My experience with Astrobrite Carpet Cleaning is mixed. The pickup was fine. However, the delivery of my area rugs was not so good. First, delivery was an hour late. Second, he didn't know which rugs were mine, as they were not tagged with customers identification, etc. Third, he couldn't pull up the invoice to tell me how much the cleaning cost. Said his cellphone died and asked me, the customer if I had a 'calculator?' Then he realized he actually did have power on his phone, but he couldn't see the phone screen?

Very unprofessional. Previously, I used Bergman's for 25 years but their mgmt. has changed and so I gave Astrobrite a try. I just hope when I roll out my area rugs, that they are clean.

Astrobrite is an amazing carpet cleaning service. This is not your ordinary carpet cleaning business, it is family owned, and their customer service is way above the bar! We lost our sweet dog this year, and he was very sick before we put him down. He was throwing up so much especially when we weren't home. He stained our carpet all over the house, and I did a google search for deep carpet cleaning, and they said that they specialize in getting out tough stains.

We literally couldn't believe it because the stains had set for a few months, and they got the stains out as they said they would. Weeks later we found more spots, and the owner came over on a weekend to get rid of the ones we found, and didn't charge us anymore. They are wonderful, nice and very reliable and stand by their work! Don't hesitate to use them! I am so thrilled to have found them and they saved our carpet! Thanks Astrobrite!

When you pay over $400 for carpet cleaning you expect it to be done right. The carpets were dirty even after Astrobrite came in and supposedly "cleaned" them. When confronted with a video of the dirty water after another company had cleaned them again (another $600 dollars) despite having already paid Astrobrite for their services, Astrobrite's response was "you can always get more dirt out of carpets".

Apparently their basic service means they just wet the carpets for you and don't guarantee they will actually be cleaned. Hugely disappointed in such disregard for their customers and quality of service performed. Don't bother getting your carpets cleaned by this company, my three year old could do a better job with a towel and a bar of soap. Save yourself the time and money by picking a service with more dependable results and better customer service

I called these guys to come clean my carpet a while ago after my kid spilled soda on it. They promised me they'd completely remove the stain but it wasn't true. I had to seek other carpet cleaning services elsewhere. I was so disappointed.

I booked an appointment a week in advance for a deflea and detick treatment over the phone. I was told I would receive a confirmation email, which never came. The night before my scheduled appointment, I received a confirmation call at 8 pm. The price I was quoted in the phone was not the price I was given by the person who came to my home. Poor customer service!

When my original carpet cleaners cancelled on me without even a phone call, these guys saved me as I needed to get carpet cleaning done before a flea/tick treatment (as required by my lease at move-out). I called at 2pm, they found an opening at 4pm and ended up calling back to come out at 3pm instead. They were very professional and gave me a quote over the phone and then a final number based on actual floor measurements. I was able to pay at the beginning and leave and they did a great job! Extremely happy with this company and will be using them again if I need carpet cleaning!

Had my carpets "cleaned" by Astrobrite. The residue left on all my carpets is horrible. I am having to have them done over again. After the cleaning, when I was vacuuming the carpets, I noticed a chair in my bedroom was moved to the opposite side of the room from where it originally was. This was because the chair was covering a huge stain that wasn't there before.

From inspecting it, it looked like it came from the wooden leg on the chair. The tech had to see this and covered it up, hoping I wouldn't see it. I had them "clean" my sectional sofa. One of my dog's toy bones was still under the one of the unremovable cushions. This was the worst "cleaning" I have ever had. They say they have a "money-back guarantee if you are not thrilled w/their service, but they refuse to honor that. Don't waste your money.

Horrible carpet and upholstery cleaning. My carpets were left w/a very stiff residue that is almost impossible to vacuum up. There was a stain I pointed out to the tech and while he said he got it out, it reappeared. It took almost 24 hours for the carpets to dry and after they did and I started vacuuming them, there was a new stain. The tech had moved a Queen Ann chair from one side of my room to the other and when I went to move it back, I saw the stain.

He obviously knew it was there and hoped I wouldn't see it until I moved the chair back to its original spot. I had him clean my sectional sofa and I found one of my dog's bones still under one of the back cushions after he left. It was a waste of money and a total waste of a lot of my time. They say they have a money-back guarantee if you are not 100% satisfied but they refuse to honor it. Very unprofessional and would never use or recommend them to anyone.

Jesse did a great job! He was on time and they have great customer service. I had let the carpet go after my dogs had stained it up a couple years ago. I just couldn't keep up with spot cleaning so I called Astrobrite and they came out and took care of the stains and the smell. I have a new used carpet now lol!

Showed up several hours late. Way expensive - had I not been in a bind to get a rental property cleaned before new tenants moved in, I would have laughed at the cost quite and said "you are kidding". I paid roughly the same amount to have a much larger home paid by a different vendor with similar results. Still waiting on them to provide me a receipt - didn't leave one at the home and haven't seen one in the mail. Cleaning job was fine, but their estimate for when the carpets would be dry was off by about 12 hours. Staff could use some phone customer service training.

I was taken by them recently as well. Same circular rings in my white carpet which now has brown blotches and looks worse than before. The same "where's you spigot" when they arrived 30 minutes late. Paid for the special pet enzyme solution and the deep carpet pad cleaning. Total cost was around 300 dollars for about 40 square ft and now the carpet is basically ruined. Buyer Beware!

We had Astro-Brite clean our carpets several weeks ago. Our carpets were well-cleaned, I think, but at the price we paid ("Platinum" service level) they most certainly should have been. The details were off, though. The technician did not mention the Spot & Spill Insurance. He most certainly did not leave spot remover or protective booties. Our receipt was not itemized, only a final cost was listed.

If you are going to offer "the best" service, then have your technicians trained to complete the job, including those pesky details, even in smaller, modest homes. I can get average, indifferent service done by anyone. From Astrobrite's website: "PLUS - 3 months spot and spill insurance (max - two free spot cleanings - $200 value). PLUS - Free Bottle of Spot Remover. Lifetime replacement. PLUS - booties to protect your carpet while it is drying."

I did some research on carpet cleaning companies because we have a baby on the way and I needed them done once and done right. I liked the idea of the rotovac and thought the extra scrubbing, trunkmount and quick drying would be a better bet than the traditional means that takes hours to dry. I emailed them late one night for a quote and had a return phone call the next morning.

We spent abut 15-20 minutes on the phone describing my room sizes etc and I received a quote. The quote was almost triple what a typical carpet cleaning I have had done before has cost, but again I was willing to pay extra for the quality. I scheduled the appointment for 2 months out. One week before the appointment called to confirm, left a message and no return call.

Two days before the appt I called again and spoke to someone who confirmed the time was between 10:30-11:30 am and a technician would show up in that time frame. The morning of the appt I received a call at 11am asking for my address, if it was a condo and the amount of rooms etc that were to be cleaned.what happened to the info I had already provided? Anyway, he said they would be there in an hour (12 pm) - 30 minutes after they were scheduled to arrive.

I gave them the benefit of the doubt and thought that they were overestimating how long it would take them to get here. It was almost 1pm before they arrived. They finally showed up and asked where my spigot was - I live in a townhouse/condo community and the closest spigot is 100 yds from my door. He spent at least 20 minutes trying to determine if he had a hose long enough to reach etc.

Finally he said he had a tank on his truck, but couldn't use it because it didn't have water in it. I told him to go back his truck up to the spigot and fill it up. Problem solved. On to the carpets - he pre-treated the stains (2 dogs/2 cats - light carpet) it wasn't terrible, but there were stains. At least half did not come clean.

The rotovac works in a circular motion and leaves round swirls all over the carpet. I thought that they would dissapear after a bit, but it is now July (cleaned in April) and they are still there. As he cleaned the stairs he had no regard for the edge of the metal suction hose that he banged into my wood trim leaving a dent in the moulding next to each step.

In addition he stopped every 5- 10 minutes to take phone calls.frustrating. Bottom line is that the carpets were not cleaned any better than a typical carpet cleaning. For the extra money it costs (hundreds of dollars) call Stanley Steamer and save yourself some dough.

I logged in from my husbands account, that is how. He's a Canadian. DC is a fairly international community you might notice. I'm in Arlington don't worry.and you really DID do a bad job! I just had the rug redone at another company! I am not a competitor. I am a dissatisfied customer.