Restore 24

Five stars to Cedric for his great customer service, empathy, and professionalism. I was never made aware of the services that his company provides to our community for the horrendous plumbing issues we have been dealing with. He informed me that if our issue happens again to make sure that they are contacted to help restore us back to normal. Customer service just can't get any better than this!

We have used this company in the past and were pleased so while we were on vacation (out of the country) and our dog sitter frantically notified us that a pipe had ruptured and the entire first floor was under water we had our house sitter immediately reach out by phone. She was met with a very rude individual who told her that the home owners must call for them to come out.

I called them right away only to be yelled at and cursed at, and hung up on because the employee assumed that I was not the home owner. The call lasted 32 seconds. So in 32 seconds he assumed I was not the home owner, yelled profanities at me and hung up on me. I immediately called back pleading with him that I am indeed the home owner and I needed help.

I was met again with the nastiest agent I have ever dealt with in my life. Im on vacation, 6 hours time difference, my house is flooding and they very people who service this type of problem were the rudest, most unprofessional and just plain nastiest Ive ever encountered. I was told to "shut up" and "you listen to me, this is how this is going to work or Ill hang up on you again", with a few choice profanities in the middle.

At that time I simply said no thanks, I wont be doing business with your company. We did contact management about this issue and while they apologized, the damage was already done. We found a different water remediation company who was so much friendlier. Its appalling that 24 restore hires this calibur of people to represent their business. If I could give negative stars, I surely would.

Cedrick You my friend put the Customer back in Service. amazing tech u rock Cedrick.

Cedric was amazing! We had a pipe burst and flood our entire 1200 sqft apartment at 3 in the morning and he showed up within 45 minutes and was beyond friendly and reassuring. 5 stars for Cedric being as friendly and responsive as he was at 3 a.m.

I again contacted Restore 24 to assist with a dirty carpet thanks to my 7 month old Cane Corso. They came out next day, arrived in the time window provided, even gave me a courtesy heads up when they arrived to my neighborhood. Mr Cedric was super nice, very helpful, and very knowledgeable about stain removals. He went above and beyond to help me out!

I usually have my carpets steam cleaned quarterly and I used Restore 24 the last time and they did an awesome job too (sadly I don't recall the young man's name) if you have a carpet or tile cleaning need, call Restore 24.you won't be disappointed!

I just had my carpets cleaned in my apartment. Restore 24 was great! The young man who's name is Pierre did a fantastic job. He called ahead of time and said stated name and that he was on his way and should arrive in about 30 minutes. 30 minutes later he was at my door. Very courteous and professional. Had a nice conversation with him as he was competing the job.

The carpets look and smell WONDERFUL! The smell that they use is a orange based smell, so if you don't like that smell, let them know. They will adjust. But I love the smell, it makes the whole apartment seem fresh and clean. I recommend Restore 24 for any of your carpet cleaning needs. Prompt, professional and courteous. Thank you Restore 24.

My wife and I were unfortunate in having the emergency of water intrusion under our bathroom floors. But even as late as it was, we were amazingly fortunate to have Cedric come to our aid. He's the epitome of customer service. Getting out here, even at about 10:00p.m. he was nothing but smiles and wanted nothing but to ensure that we were properly set up to correct the issue at hand. If the entire company was a good as he was we'd all be better for it.

I have a puppy and she recently had a small accident. I called Restore 24 to help me. They were out the next day, arrived in the time they said they would, even received a 'heads up' call from Mr. Cedric. He was super friendly, explained the process and treatment(s) and did a great job on my carpet. I have used Restore 24 before for my quarterly carpet cleaning and the young man that helped me that time was great too (sadly I don't recall his name). If you have stains with odor, use Restore 24, they'll take good care of you!

I seriously cannot praise this company enough! THEIR REPRESENTATIVES ARE PROFESSIONAL AND OVERLY FRIENDLY 100% OF THE TIME! I have used them while managing apartment communities for the last four years. It's almost unbelievable that they never fail at providing a quick response, complete resolution to my issue and do it with a wonderful attitude.

I rarely use my vendors for personal issues. However, I called tonight because my guest bathroom flooded as well as my guest bedroom. The tech was here within the hour and quickly came up with a plan. Mind you, I called RotoRooter because I wasn't sure if Restore24 could fit me in. COVID-19 has all of our essential companies working insane hours right now. RotoRooter wanted me to pay $1000-$1500 upfront without ever stepping foot in my home.

I have never paid more than $400 for a water extraction, even if I need fans for several days after the extraction. Let's just say the cost provided by Restore24 is more than reasonable! Thank you all for once again saving the day!

I had the pleasure of talking with Kaitlyn and she made me an appointment with ease and they were punctual, professional and did an outstanding job. I would definitely give 5 out of 5 stars recommendations for Restore 24. The tile work was amazing thank you Restore 24 and Kaitlyn for helping me!

Restore 24 is a great construction company they did an amazing job on my 20x20 addition at my house in Arlington. Their crew came in and did exactly what they said they were gonna do the 1st time. They also were very cost efficient, and fairly priced. I really appreciate the work! I would highly recommend them to anybody looking for any kind of construction work done!

We love working with Restore24! Jeff and his team have a great relationship with our team. They always communicate effectively, are punctual and goes above and beyond on every job. Our service supervisor, Ray has been in the industry for 25 years and he says that they are the best vendor he has worked with!

Eric at restore 24 did a bang up job. We were moving out of an apartment that we lived in for a year and have 2 dogs. He cleaned them so well the carpets look new and he used a deodorizer, carpets smell like cherries. I wish I could post pictures, he also did a patch job from the puppy chewing the carpet, after he was done with the patch, you would never know it ever happened. I will definitely be using them again. Thanks Restore, thanks Eric.